Recovery and Resiliency: Supply ChainOther “Aha’s” • Executive contact lists maintained and...
Transcript of Recovery and Resiliency: Supply ChainOther “Aha’s” • Executive contact lists maintained and...
Recovery and Resiliency: Supply ChainSkip Skivington, Vice President of Operations
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Kaiser Permanente At-a-Glance
One of the nation’s largest not-for-profit integrated healthcare delivery systems
Would be ~ 55 on Fortune 500
9 States and the District of Columbia
Over 8.8 million members
Labor Management Partnership
35 Medical Centers
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Kaiser Permanente At-a-Glance
> 450 Medical Offices
> 15,100 Physicians
> 164,000 Employees
> 558,000 Surgeries/year
> 91,000 Deliveries/year
> 128 Million Prescriptions/year
> 36 Million Doctor Office Visits/year
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Protecting Healthcare Delivery Expanding the “Continuity” Function
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Healthcare Continuity Management Oversight Group
Executive Oversight Group
Clinical Workgroup Community Linkages Workgroup
Legal Workgroup Public Policy Workgroup
Communication & Education Workgroup
Facilities Workgroup People Workgroup Supply Chain Workgroup
Finance Workgroup Pharmacy Workgroup
IT Workgroup MSSA Workgroup
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Protect as many people as possible - regardless of where supplies are geographically located at any point in time.
Supply Chain Workgroup Case Study: H1N1 2009
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KP Supply Chain Workgroup made up of 32 Materials Directors from Hawaii to Washington, D.C.
Fast Fact:
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Supply Chain Workgroup Lessons Learned
Critical Item Management
Supplier Management
Government Engagement
Other “Aha’s”
• Identification upfront
• Standardization across sites
• Inventory reporting and visibility
• Approved substitutes in advance
• Better safety stock quantification and monitoring
Clinical Workgroup Integration
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Supply Chain Workgroup Lessons Learned
Critical Item Management
Supplier Management
Government Engagement
Other “Aha’s”
• Supply Chain Workgroup Leader key member
• Validated key assumptions and calculations for demand and usage
• Alignment on clinical practice
• Standardization of key risk mitigation strategies (e.g. N95s)
• Alignment on key regulation interpretation
Clinical Workgroup Integration
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Supply Chain Workgroup Lessons Learned
Critical Item Management
Supplier Management
Government Engagement
Other “Aha’s”
• Executive contact lists maintained and available
• Build supply continuity into contract (e.g. out option for non-supply)
• Validation of alternative suppliers and/or channels
• Agreement on reporting needs and frequency
• Alignment of message
Clinical Workgroup Integration
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Supply Chain Workgroup Lessons Learned
Critical Item Management
Supplier Management
Government Engagement
Other “Aha’s”
• Stronger partnership with Environmental Health & Safety department
• Advance planning and alignment on approach
• Visibility / flexibility to segment supplies
• Standardization of response
Clinical Workgroup Integration
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Supply Chain Workgroup Lessons Learned
Critical Item Management
Supplier Management
Government Engagement
Other “Aha’s”
• Communicate, communicate, communicate!
• Practice makes perfect
• When the chips are down, don’t panic
• Shared purpose solves many problems
Clinical Workgroup Integration
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Vaccine Doses Administered: California
• H1N1: 792,650Northern California 465,000Southern California 327,650
• Seasonal Flu: 2.1 millionNorthern California 1.1 millionSouthern California 1 million
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Call Center - Algorithms
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Portable air filtration system deployed to create additional isolation rooms
Portable air filtration system deployed to create additional isolation rooms
Kaiser Permanente H1N1 Influenza Response Photos
Interior – Influenza Triage Tent at the Walnut Creek Medical Center
Interior – Influenza Triage Tent at the Walnut Creek Medical Center
Influenza Triage Tent at the Richmond Medical CenterInfluenza Triage Tent at the Richmond Medical Center
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Questions
Skip SkivingtonVice President of OperationsProcurement & SupplyKaiser PermanenteEmail: [email protected]: 510-625-4801