For personal use only - ASX · 2017. 1. 26. · 1. Represents the number of AHA’s active e-mail...
Transcript of For personal use only - ASX · 2017. 1. 26. · 1. Represents the number of AHA’s active e-mail...
This presentation has been prepared by AHAlife Holdings Limited. Each recipient of this presentation is deemed to have agreed to accept the qualifications, limitations and disclaimers set out below.
None of AHAlife Holdings Limited or its subsidiaries or their respective directors, officers, employees, advisers or representatives (Beneficiaries) make any representation or warranty, express or implied, as to the accuracy, reliability or completeness of the information contained in this presentation, including any forecast or prospective information. The forward looking statements included in this presentation involve subjective judgment and analysis and are subject to significant uncertainties, risks and contingencies, many of which are outside the control of, and are unknown to, the Beneficiaries. Actual future events may vary materially from the forward looking statements and the assumptions on which those statements are based. Given these uncertainties, you are cautioned to not place undue reliance on such forward looking statements.
This presentation is a general overview only and does not purport to contain all the information that may be required to evaluate an investment in AHAlife Holdings Limited. The information in this presentation is provided personally to the recipient as a matter of interest only. It does not amount to an express or implied recommendation with respect to any investment in AHAlife Holdings Limited nor does it constitute financial product advice.
The recipient, intending investors and respective advisers, should:
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conduct their own independent review, investigations and analysis of AHAlife Holdings Limited (as the case may be) and of the information contained or referred to in this presentation; and/or
seek professional advice as to whether an investment in AHAlife Holdings Limited is appropriate for them, having regard to their personal objectives, risk profile, financial situation and needs.
Nothing in this presentation is or is to be taken to be an offer, invitation or other proposal to subscribe for shares in AHAlifeHoldings Limited.
Except insofar as liability under any law cannot be excluded, none of the Beneficiaries shall have any responsibility for the information contained in this presentation or in any other way for errors or omissions (including responsibility to any persons by reason of negligence).
DISCLAIMER
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AHA IS THE PREMIERE CURATED MARKETPLACE
FOR CREATIVE & INSPIRING OBJECTS
SHOP THE WORLD’S MOST
UNIQUE DES IGNERS & ART ISANSAHA is a curated destination for discovering 4,000+ designers & artisans in 45+ countries. We scour the globe to find exceptional quality objects
for every single aspect of your life.
GIFTS AHA100 WOMEN MEN HOME BEAUTY DINING TECH ART MORE+ AHA STORIES MANIFESTO
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HIGHLY-SCALABLE, ZERO-INVENTORY BUSINESS MODEL
PROPRIETARY, ENTERPRISE-GRADE MARKETPLACE PLATFORM
INDUSTRY-LEADING PRODUCT MARGINS
LEADING COMPETITIVE POSITION SUPPORTED BY FIRST-MOVER ADVANTAGE
RAPIDLY-GROWING USER BASE WITH ATTRACTIVE DEMOGRAPHICS
EXPANDING NETWORK OF 4,000+ HIGH-QUALITY PREMIUM LIFESTYLE BRANDS 7
EFFICIENT, PROFITABILITY-FOCUSED COST BASE
COMPANY HIGHLIGHTS
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INTRODUCTION TO AHA
Snapshot of AHA (ASX:AHL)
• Founded in 2010 - the first major premium lifestyle marketplace
• Listed on the Australian Securities Exchange in July 2015, raising A$20m at a US$55m enterprise valuation
• 671k registered users1 and 60k customers
• 4,000+ brands, with an average of over 140 applications to join the marketplace per month (c. 40% approved)
• Wholly proprietary, enterprise-grade technology platform; architecturally-designed for scalability
• FY16 booked sales of $7.4m, representing growth of 105% on FY15
• FY16 average order value (AOV) of $180, with 41k orders placed during the year ($196 AOV in Q2 FY17)
• 27% of FY16 sales from repeat customers, with an average of two orders from each repeat customer at a $193 AOV
• FY16 gross margin of 39% (47% in Q2 FY17)
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Note: unless indicated otherwise, all financials in this presentation are provided in US Dollars1. Represents the number of AHA’s active e-mail subscribers. Total users in AHA’s database of 1.1M includes users who have opted out of regular e-mail communications (but who may still be customers)
and e-mail addresses that are no longer current
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INTRODUCTION TO AHA
• AHA is premium lifestyle: AHA is an online marketplace connecting buyers and sellers of high-quality,
premium lifestyle products
• AHA is curated: AHA selects the brands to join its marketplace, presents users with personalised product
recommendations, and presents digital content in a stylised, editorial selling environment that puts the focus
back on the product and experience
• AHA is highly scalable: AHA does not hold or own inventory. Instead it provides a ‘turn-key’ technology
platform for sellers to create storefronts, manage their own inventory, and sell directly to consumers
• Through AHA’s technology platform, the order and fulfilment process seamlessly integrates buyer and
seller in delivering a ‘hands-free’ transaction
• AHA is the merchant of record, managing and processing all transactions
including payments, orders, returns and managing logistics and
customer service
• AHA is unique: AHA generates product margins of up to 50% and gross profit
margins in excess of 40%, distinguishing it from mass online marketplaces
What is AHA?
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INTRODUCTION TO AHA
Business Accomplishments
• Acquired Kaptur• Fast Company: “Top Most
Innovative Companies”
2010-11
• Begin Building Enterprise Class Marketplace Platform
• Founded AHA• Launched Curator Network• Established Brand Credibility
in the Luxury / Premium Lifestyle industry
• $3M Angel FundingEV $8M
• New York Times “First to build discovery shopping”
• $2+M Series BEV $55M
• Ernst & Young:“Entrepreneur of the Year” Finalist
2,000 Brands
2,500 Brands
$6M SeriesAEV $20M
$12M Series BEV $53M
• Launched AHAProprietary Marketplace platform
• Multi-tenant & White-labelSupport
• Launched First MicrositeAHAnoir
• Prioritize focus on AHAMarketplace and BuildRetention Machine • Launched Accelerator
Program
• Business Process Automation• Build Personalization• Proprietary Topic Driven Discovery
20122013
1H
2013
2H
2014
1H
2015
1H
2015
JULY
2014
2H
• 145% growth in Q2 Sales• Record Thanksgiving Weekend• Launch of AHA Gifting App
2015
DEC
3,000 Brands
• 105% growth on FY15 sales• 2 x Acquisitions:- Bezar.com- Kaufmann-Mercantile.com
• Capital raising $15M and ASX listing EV $55M
• 2,700 Brands
2016
DEC
• 4,000+ brands• 671k registered users
2016
H1
AHA’s 5-year journey includes many accomplishments and learnings
Notable Milestones
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INTRODUCTION TO AHA
AHA is a unique proposition for consumers and independent brands
For Consumers
• AHA provides consumers with a convenient one-stop shop for thousands of independent brands: AHA brings together
more than 4,000 brands and over 20,000 well-designed, high-quality, premium products, each with a unique story
• Through careful selection of brands, curation, and AHA’s editorial voice, AHA provides consumers with a premium
online experience and confidence in the quality of products
For Brands
• Independent brands find it increasingly difficult to compete against large international brands. AHA allows them to
trade globally and gain exposure to a growing list of over 670,000 potential customers who care about their story
• AHA gives brands an alternative to the traditional distributors or retailers - both of which
require independent brands to give up a 70% margin
• AHA provides access to a customer base with a demonstrated interest in independent
and artisanal brands and charges an approximately 50% margin
• Less than half of all AHA brands have their own e-commerce platform or online presence.
AHA enables independent brands to scale up without establishing their own e-commerce
businesses, including by supporting brands with a variety of marketing initiatives and content
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CURATED ONLINE MARKETPLACE - USERS
Curation is enabled by an analytics layer that tracks all user activity
Persona Description Gender Age Category Preference Price PointRepeat
Propensity% of Users
Goddess
Female seeking organic, all-natural, youthful/anti-aging, health &
fitness items; keen on beautifully-designed accessories & jewelry
Female / Male(80:20)
40-55Beauty, Wellness,
Accessories, JewelryLow-Medium Very High 27%
TimelessInvestor
Interested in high quality, well designed ‘aesthetically pleasing’
items built to last - ‘heirloom’ products rather than lower-priced
‘disposable’ alternatives
Male / Female (50:50)
30-55Home, Dining,
AccessoriesMedium-High High 46%
Form & Function
Predominantly male customer seeking home & tech-focused items that are beautifully designed and cross over home/lifestyle & tech
Male / Female(80:20)
27-35Home, Tech (with
High Design)Medium Medium 2%
TechEnthusiast
Male customer seeking tech gadgets without priority for the product’s
function over its design (“Touch of Modern” type customer)
Male 27-35 Tech (Gadgets) Medium Low 12%
Design Maven
Younger customer, mixed gender, seeks contemporary/modern art
and home accessories
Male / Female(50:50)
20-35Contemporary Home
& ArtLow-Medium Medium 13%
• Based on their activities on AHA’s platform, users are associated with products and ultimately with personas
• AHA has identified five user personas, based on their activity patterns, category and product preferences, and
demographics
• AHA’s users are united by an interest in design, aesthetics, and willingness to pay a premium for quality products
• AHA’s two main personas, Goddess and Timeless Investor, are particularly high-quality users: typically older and with
disposable income, a high propensity to repeat, preferences for high-margin categories, and lower price sensitivity
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CURATED ONLINE MARKETPLACE - USERS
• AHA creates a curated experience for users by:
• Discovering, gathering and presenting digital content in a stylised, editorial environment that puts the focus
on the product and experience
• Curating products, or presenting users with the most relevant products that are likely to be of interest and
result in purchases
• AHA currently has two main forms of curation:
Curated product selections
• 2-3 times per week, merchandising and editorial teams select products for each persona, create
a story for the products, and send product selections in personalised emails to AHA’s users
• Periodically, AHA sends ‘guest curator’ email newsletters in which a high-profile curator
chooses his or her top 10 items with a personal note on each item
Personal shopping
• Customers have access to a personal shopping ‘concierge’ service via telephone, email, or
chat to assist in selecting items within a specified persona, category, or price point
Personas are used to provide a curated experience
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CURATED ONLINE MARKETPLACE - USERS
• Since inception, AHA has logged all user data as structured content for analytics
• User attributes include source of acquisition, persona, gender, location, price affinity, category affinities, product
and brand affinities, browser behaviour, purchase history, and bookmarked items
• AHA is currently in final testing of new features that utilise its user data to significantly extend existing user-level
personalisation, with AI-based product recommendations across a range of channels:
• Email: extending existing segmentation and personalization to utilise all of user’s attributes
• Facebook / social platforms: implementing re-marketing ads that hyper-target using user state,
RFM (customer value), category affinity, retargeting, persona-based segmentation
and look-a-likes
• AHA marketplace: implementing product recommendations via the homepage feed,
product detail pages and ad banners across the site that hyper-segment to show
recommended products on an individual user level, taking into account items in the
users’ cart, browsing history, etc.
• These features are expected to significantly enhance the user experience, while improving
conversion and retention
AHA is significantly enhancing curation across the platform
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CURATED ONLINE MARKETPLACE - BRANDS
• By solving problems of discovery and access to market that are specific to independent manufacturers of lifestyle products, AHA
achieves significantly higher product margins than online marketplaces in other segments
• It is difficult for lifestyle products to establish recognised brands:
• Consumers tend to remember clothing and fashion brands, but not lifestyle products, given
the infrequency with which they are purchased
• The only way for brands to be discovered offline is in a retail environment
• In the United States, ready access to retail distribution for lifestyle products is restricted:
• Lifestyle is dominated by a small number of mono-brand, private-label homewares stores
(Williams Sonoma, West Elm, Pottery Barn, etc.)
• Luxury retailers predominantly sell apparel, as inventory can be moved faster
• Beauty is an oligopoly: there are few multi-brand retailers, and independents struggle to secure space in department
stores
• Independent designers and artisans typically require a distributor (15%+ margin) to provide access to boutiques (50%+ margin)
• Those that have attempted direct online sales have typically failed to attract traffic (as brands are not recognised)
• AHA is an attractive model for brands, in providing discovery and access to customers at a margin that is substantially lower
Cyril Brizard & Company crafts highly functional, but quietly fine living accessories. Each piece is hand crafted in the USA and guaranteed for a lifetime
AHA’s focus on lifestyle offers significant advantages
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CURATED ONLINE MARKETPLACE - BRANDS
AHA offers brands an out-of-the-box e-commerce solution
End-to-end solution, including site design, marketing tools,merchandising, analytics, customer service and global shipping to over 220 countries
Fast, self-service on-boarding in under 24 hours
Customizable digital storefront
Content solutions provided, including editorial design and email communication
Self-managed for brands to control consumer experience
For the majority of brands featured, AHA is their primary direct-to-consumer online channel
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CURATED ONLINE MARKETPLACE - BRANDS
AHA’s offering for brands
CUSTOMIZABLE DIGITAL STOREFRONT
END-TO-END LOGISTICS + CUSTOMER SERVICE + GLOBAL
SHIPPING
BRAND PORTAL + CUSTOM ANALYTICS + ORDER MANAGEMENT SYSTEM
NETWORK EFFECT OF CURATORS, PUBLISHERS + OTHER BRANDS
EDITORIAL CONTENT, EMAIL PROMOTIONS + CRM
ONLINE MARKETING, AFFILIATE NETWORK, AND PR
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SCALABLE ENTERPRISE-GRADE TECHNOLOGY PLATFORM
AHA’s platform has been designed to support a large-scale marketplace
Scalability
Extensibility
Data-Driven
Enterprise-Grade Software
Scalable Architecture
Diminishing Cost Structure
Service-Oriented Architecture
Lightweight, Fast to Market
White-labeled APIs
Collaborative Filtering & Machine
Learning
Personalized & Targeted
Experience
Reporting, Analytics &
Insights
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AHA is engineered to enterprise-grade standards
SCALABLE ENTERPRISE-GRADE TECHNOLOGY PLATFORM
• Underlying AHA’s capacity to scale is technology and a setup built to a standard typically used by Fortune 500
companies that are running mission-critical systems
• AHA is built using Java EE (Enterprise Edition), runs on Linux on Amazon Web Services, and runs enterprise
grade web and app servers (Apache and Tomcat, respectively)
• AHA is built with redundancy and fault tolerance so that in case of a hardware, software or environmental
failure the site never goes down and users are seamlessly migrated to a healthy server configuration in case
of a technical issue
• The business processes that are in place for administration, monitoring, notification, and chain of
command for error handling meet leading industry standards
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AHA has a highly-scalable architecture
SCALABLE ENTERPRISE-GRADE TECHNOLOGY PLATFORM
Scalable Architecture
• AHA’s various sub-systems are logically combined together to form an application (app) server and communicate
with each other via APIs or web-services protocols
• As such, if AHA needs to scale one app server because of a certain spike in requests, AHA can scale that specific
app server using its pre-built image in minutes, rather than having to scale the entire platform proportionally
• For example, the app server that is responsible for delivering the catalogue and certain other read-only
components of the system is an independent server group compared to those support ecommerce transactions.
Each can be scaled up or down independently of the other, to match utilisation of the sub-system
Diminishing Cost Structure
• AHA has built most of the core e-commerce marketplace components
• Since the software is proprietary and designed to scale, there is no additional software cost to grow the business;
the cost of accommodating growth only comes in the form of additional, cheap hardware
• This provides AHA with a diminishing cost structure as the business scales
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AHA can rapidly roll out additional micro-sites
SCALABLE ENTERPRISE-GRADE TECHNOLOGY PLATFORM
AHAlife.com AHANoir.com
Physical Concept StoreKaufmann-Mercantile• AHA’s platform has been designed to support multiple
properties from a single stack, via an omni-channel web
translation layer
• Each is the same website, with the appropriate user
experience constructed by the web layer depending on
the URL requested
• The platform currently supports 5 properties
• ahalife.com
• ahanoir.com
• kaufmann-mercantile.com
• AHA iOS Mobile App
• AHA’s Physical Concept Store (POS system)iOS Mobile App
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AHA has delivered strong revenue growth over the last three years
RECENT PERFORMANCE AND INITIATIVES
Quarterly Booked Sales ($m) and Quarter-on-Quarter Growth
Q1 Q2 Q3 Q4
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0.30.6
1.1 1.3
0.51.1
2.82.3
0.5 0.7
1.6
0.71.0
1.7+85%
+75%+18%
+110%
+144%
(17%)
+23%
+140%
+49%
+66%
FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY17 FY14 FY15 FY16 FY14 FY15 FY16
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RECENT PERFORMANCE AND INITIATIVES
AHA has significantly reduced operating cash outflow
• Though revenue growth has slowed as AHA has reduced investment in unprofitable customer acquisition channels, AHA’s focus is on acquiring and converting profitable customers
• AHA’s initiatives have significantly improved profitability, reducing operating cash outflow by $200-300k per month compared with similar levels of revenue in the first half of 2016
20Note: Operating cash outflow is defined as EBITDA less working capital. Total cash outflow includes non-operating items (bad debts, taxes, listing and directors’ fees), capex, non-operating audit fees, and parent-company expenses
$4.1M$4.5M
$5.1M
$5.9M$6.2M
$6.5M$6.8M
$7.1M $7.3M $7.4M $7.4M $7.4M $7.5M $7.4M $7.2M$6.9M
$0.5M
$0.6M
$0.7M$0.8M
$0.6M$0.6M
$0.5M $0.5M $0.5M
$0.4M
$0.3M$0.3M
$0.2M $0.3M $0.2M
$0.1M
Sep
2015
Oct
2015
Nov
2015
Dec
2015
Jan
2016
Feb
2016
Mar
2016
Apr
2016
May
2016
Jun
2016
Jul
2016
Aug
2016
Sep
2016
Oct
2016
Nov
2016
Dec
2016
LTM Booked Sales
Operating Cash Outflow
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FINANCIAL INFORMATION
In H1 FY17, AHA has focused on investment in profitable revenue channels and implementing a range of operational initiatives, which has significantly improved margins and reduced operating cash outflow
Booked SalesManagement has expanded investment in customer acquisition channels with higher return on investment and scaled back on channels with lower returns. Trimming unprofitable strategies within search engine marketing has led to a reduction in the overall growth of booked sales, with $2.3M in Q2 down 17% on PCP, but the higher quality of sales is reflected in a lift in AOV from $188 to $196 in Q2 FY17
Product MarginStricter on-boarding criteria for new merchants and efforts to renegotiate better margins with legacy merchants have improved overall product margins to 48.2%
Offers and DiscountsIn FY16, AHA aggressively employed promotional offers as a means of customer acquisition. In H1 FY17, AHA rationalised and targeted its offers, reducing them from 15% in Q2 FY16 to 8% of revenue in Q2 FY17. In addition to improving gross margin, AHA’s customer base is now less price-sensitive
Gross profitThe combined effect of a higher AOV, better product margins and reduced offers has been an improvement in gross profit from 38% in Q2 FY16 to 47% in Q2 FY17
Cost-saving strategiesAHA has implemented cost-saving initiatives that include:• Shipping costs reduced from 10% to 9% of revenue• Overheads reduced by 50% through a reduction in unprofitable paid marketing
strategies ($0.8m reduction in Q2 FY17) and utilizing technology for process automation
Cashflow and cash on handAHA’s focus on delivery of operational efficiency and generating more profitable booked sales has significantly reduced cash outflows from approximately $0.5M per month in H2 FY16 to $0.3M per month in H1 FY17, with a record of an outflow of only $0.1M in December
Strategies initiated in May and June 2016 have continued to yield further improvements in Q2, with the net cash outflow from operating activities in Q2 FY17 ($0.6M) an improvement of 65% on Q2 FY16 ($1.8M)
AHA’s closing cash balance at December 31, 2016 was $2.5M
Discussion of financial performance
21Note: unless indicated otherwise, all financials in this presentation are provided in US Dollars
$000s Audited Audited Unaudited
June year-endFY15 FY16 1H17
Booked Sales 3,598 7,359 3,639
Product Margin% 46.3% 47.5% 48.2%
Product Not Yet Shipped (12) (57) (11)
Cancellations (281) (515) (194)
Gross Revenue 3,305 6,786 3,435
Returns (243) (423) (102)
Offers & Discounts (577) (1,062) (280)
Net Revenue 2,485 5,301 3,052
COGS (1,538) (3,231) (1,631)
Gross Profit 947 2,071 1,421
GP% 38.1% 39.1% 46.6%
Other Income 222 79 27
Expenses – Fixed (4,952) (7,835) (2,544)
Expenses – Variable (529) (785) (391)
Operating Loss (4,312) (6,470) (1,487)
Cash on Hand 549 4,529 2,539
Operating Cash Flow (4,370) (5,424) (1,479)
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FUTURE STRATEGY
AHA is pursuing organic and strategic options to deliver growth
ORGANIC
CUSTOMER LEVERS
• Search: revised, data-driven SEM/SEO strategy
• Social: Facebook/Polyvote, Pinterest, etc.
• Investment in PR
RETENTION LEVERS
• Offline loyalty program and rewards
• Email program and triggers
• User targeting and segmentation
• Customer outreach
• Retargeting
• Mobile gifting app
STRATEGIC
• Strategic partnerships with media companies that have
AHA’s target customer (currently in discussions with
multiple parties)
• Strategic partnerships to introduce users to the platform
(e.g. with department stores that sell mostly luxury
apparel, to monetize users by extending to them AHA’s
broader catalogue)
• Opportunistic acquisitions of sub-scale businesses
capable of being transitioned to AHA (AHA has identified
targets with attractive user bases)
• International focus on new markets such as China/HK,
Australia and Canada
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