Record Keeping & DMP updates

June 2012

Frederic Dyen – SL C&B Manager

Schlum

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Schlum

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Agenda

2

� Record Keeping Team and scope of service

� Retiree Demographics

� Record Keeping stats

� Internal Audit Team and overview

� Internal Audit Key Findings and Action items

� AskHR for Retirees and Departed Employees

� DMP Euro Zone “Top Up” Premium

� Noemie

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ISC Organization: Record Keeping

RK

Administrator

Priti Hegde

Katayoun Mostoufi Pour

RK Manager

Roxane Estacio

RK Team Lead

Ali Badr

RK Administrator

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ISC Organization: Record Keeping

RK

Administrator

Priti Hegde

Katayoun Mostoufi Pour

RK Manager

Roxane Estacio

RK Team Lead

Ali Badr

RK Administrator

• Quarterly Pension payments to retirees / widows, Monthly

termination proceeds.

• Application of investment returns and interest to the plans

balances on a monthly, quarterly and yearly basis.

• Reconciliation of Deferred Benefits Plans to Trustee’s

books, monthly, and coordination with locations for

monthly contributions payment.

• Record Keeping of pensioners bank accounts, contact

details and Certificate of Existence as per established rules.

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Plan Stats as of December 2011

5

3400

Retirees

Former employees who retired from

the IS Plans and are receiving a

pension payment on a quarterly Basis

283

Beneficiary

Survivors

Beneficiary receiving a Survivor

Benefit on a quarterly basis for his/her

lifetime upon retiree death

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Plan Stats as of December 2011

6

1719

Terminated

Vested

Former employees who left the

company being eligible to retire once

reached the retirement age

10408

Active Non-

Vested

Active employees with Balances in the

IS Plans with less than 15 years of

seniority or 50 years of age, who are

not yet eligible to receive a pension

4773

Active Vested

Active employees with balances in the

IS plans eligible to receive a Pension

Benefit at retirement age

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Where do our retirees live?

7

22%21

%

13%

4%

2.3

%

0.5

%

1.5

%

0.1%

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Stats: Pension Option Chosen at time of

retirement

8

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Record Keeping Internal Audit:

9

SL Internal Audit team,

conducted an internal

control review of the RK

department. The review

was conducted from 11th

to the 22th March 2012.

Rekha Vishwanath

Internal Audit Manager

Alfredo

Jimenez SL

Internal Auditor

Winnie ChanSL Internal Auditor

Irtiza Ali ArainSL Internal IT

Auditor

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Summary of Audit Key findings:

10

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Details of findings

11

2010 pension update process review

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12

Certificate Of Existence (COE) requirements and tracking systemDetails of findings

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13

Details of findings Enhance SAP security system related to retiree’s bank account changes

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Key Points To Remember:

14

• Retirees need to inform RK in case of :

− Change in bank account details. Pension payments can only be

made to accounts under the Retiree name.

− Change in mailing and email addresses:

Changes should be addressed to the RK team via ibis@slb.com ,

latest by 1st day of quarter ( 1st Mar, 1st Jun,1st Sep, 1st Dec) to avoid

any delay in payment or communication process.

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Ask HR for Retirees and

Departed Employees

15

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External Portal - Benefits

16

�Have an external portal for retirees under the IS Pension Plan, where they

can raise queries, upload and retrieve documents .

�Move to a Secure Web Interface for the exchange of files.

�Reduce pensioner’s doubts publishing plan rules, retirement process,

payment tables and useful links.

�Send auto notifications via email regarding the status of the retirement

process and every document posted on line for the pensioner.

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External Portal – Main Page Look &

Feel

17

IS Deferred Benefits Plan Rules

Deferred Medical Program (MSH)

Schlumberger Alliance

Schlumberger Alumni Hub

IS Deferred Benefits Plan Rules

Deferred Medical Program (MSH)

Schlumberger Alliance

Schlumberger Alumni Hub

By clicking in each link

you will access other

resources

Clicking in each ticket will open the screen to add or read notes from the RK team, attach or download files.

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Ticket Look& Feel

18

Main Area to add

notes to the RK

team

History of all previous

communication submitted before in

the same ticket

Summary of the query

Tab for attachments

ID of User

Deferred Medical Program (DMP) Updates

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Agenda:

20

� Review of Premiums in Europe Zone: for participants

using Social Security as first level of reimbursement

� Introducing the Noemi Process: for DMP participants in

France using French Social Security as first level

reimbursement

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21

Review of Premiums in Europe Zone:

for participants using Social Security as

first level of reimbursement

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Premiums for Participants in France

22

Historically we have a separate premium for participants in France who use

French Social Security as first level reimbursement, due to:

�Participants in France represent 48 % of total Europe Zone participants – so a

significant population

�The French Social Security (FSS) pays a first level of reimbursement across

most benefits

� FSS reimbursements are transparent and it is easy for MSH to determine

where FSS has been used.

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Premiums for participants across the Europe Zone

(excl. France)

23

Across the rest of the Europe Zone there is currently no differentiation in

premium for those using Social Security as first level:

�The 52% non French participants are distributed across 15 countries:

*Other European Countries

Italy 7

Malta 7

Switzerland 7

Greece 3

Belgium 2

Ireland 2

Cyprus 2

Monaco 2

Romania 1

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Premiums for participants across the Europe Zone

(excl. France)

24

� Each country’s Social Security system works differently; some have no charge

for services to individuals so it is not easily identifiable whether someone has

tried to use the social plan first or opted to directly avail of private treatment.

� It is not possible for the insurer to determine a premium differential in each of

these countries nor for the plan administrator to administrate the plan in the

way it is able to for France ( where the system is transparent).

� Therefore, we focused on the 2 key headcount countries:

� UK: has 42% of the Europe Zone headcount (excluding France)

� Germany: has 18% of the Europe Zone headcount (excluding

France)

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Premiums for UK Participants…..effective 1st January 2013

25

� Due to size of this population, and analysis of claims from UK participants we

are considering a 20% premium reduction from the 2013 Europe Zone

premium, for participants using UK NHS.

� Note however, a stricter administration process will need to be implemented to

ensure that participants have first availed of the NHS system and are using

the private system only due to unacceptable delays in receiving treatment or

where limited or no NHS service is available ( in the case of dental/vision, for

instance).

� Participants who pay the reduced premium will need to provide documentation

to substantiate their claim. Details of the administration process and the

premium rate will be provided in December 2012 during the DMP 2013

renewal process by MSH.

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Premiums for German Participants

26

� Participants in Germany represent 49 individuals in the current plan year

� Due to the numerous types of primary insurance (linked to level of income),

with different levels of coverage, it is not possible to determine either a

premium nor an effective administration process.

� Therefore, German participants will remain under the Europe Zone premium for

the forseeable future.

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Change of name from EBA to MSH

27

� You will have been notified by MSH during the enrollment process at the end of

2011 that, EBA have changed their name to MSH International.

� Mobility Saint-Honoré (MSH) have been the owner of EBA for many years now

and they only retained their ‘brand name’ EBA for Schlumberger. For

consistency with their overall client portfolio they ceased trading as EBA at the

end of 2011.

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DMP France Zone – Noémisation Process

28

Effective 1st July 2012, MSH, the DMP Plan Administrator will introduce an

electronic process which permits transfer of information between the French

Social Security (FSS) offices and themselves. This is called the

Noémisation Process.

How does it work?

You pay

your

healthcare

expenses at

point of

service

Your claim is

directly

transmitted to

FSS when your

« Carte Vitale » is

used

The FSS

processes

your claim

and notifies

MSH of unpaid

portion

MSH

International

processes

your claim

under DMP

plan rules

Your eligible

expenses are

reimbursed

by MSH

International

directly to

you

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DMP France Zone – Noémisation Process Implementation

29

What are the advantages of Noémisation?With the Noemi Process you will no longer have to send the ‘Reimbursement

Statements’ you receive from the French Social Security to MSH International. Claims

are processed directly by MSH following transfer of information by FSS saving

participants time and administration.

Who is eligible for Noémisation process?Noémisation Process can only be implemented for members insured under CPAM.

Participants insured under other specific social security plans: Travailleurs Non Salariés,

Agriculteurs, Education NationaleI or those who already have another private insurance,

cannot benefit from the NOEMIE service.

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DMP France Zone – Noémisation Process Implementation

30

What action do participants need to take?MSH will write to all eligible participants during w/c 25th June 2012 with instructions on

how the process will work and what information is required to be provided to MSH i.e.

Attestation de Sécurité Sociale.

How long will the process take to be implemented?Normally the co-ordination between French Social Security and MSH International takes

between 1-3 weeks. However, it can take longer. Once set up you will see the following

statement on the explanation of benefits provided by FSS: ‘It is not necessary to send

this form to your private insurance plan administrator. We have advised them

directly of this information’.