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Recognition reinventedElevating the Employee Experience

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RPI Conference - April 9, 2019

Sharing our story…

… with the hope it sparks an idea or two to inspire yours!

a problem…

an insight, and another, and…

a happy solution…

making more people feel valued and appreciated!

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Recognition Reinvented overviewBusiness need, goal, and scope`

GoalStatement

Design and deliver a world-class, future-focused HP recognition experience that helps drive right behaviors and results. Make people feel special.

Sustain a motivated and engaged workforce through a clearly defined strategic recognition approach that is personal, flexible and impactful, aligned to HP priorities and culture.

Business Need

Scope

Recognition philosophy & strategyState of the art, consumer-style platform Social, mobile, and personalized experience Manager enablementMeaningful rewards Recognition metrics & insights Selection of vendor partner(s)

If we get it right…

• Inspire great work• Support and reinforce cultural change• Increase engagement• Encourage innovation and productivity• Improve trust and manager relationships• Attract and retain talent• Make it easy and fun

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Project scopeThree key areas

Manager and employee enablement

The philosophy

The platform

Overarching, driving focus

“One size does not fit all”

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Build a “social recognition” platform

Reduce barriers to access

Make it modern and intuitive

Training and educating managers

Emphasizing manager discretion

Modifying Token budgets

Strong partnership – from good to amazing!Feedback from HR Community, (managers, employees, VIA and pulse surveys) highlighted pain points & opportunities

“….We are a company that its mission is to engineer experiences that amaze. We should be thinking how we can recreate experiences that amaze when we recognize our ownemployees…..”

-Martin Stier

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Imagining thefuture “designthinking”

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I want to feelappreciated, valued. I want to know that what I domatters.

RecruitingHiring

process OnboardingDay 1

Rewards & Recognition

Exit

Career Development & Advancement

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How do we elevate the employee experience to make more moments matter?Focus on enhancing the experience at all touchpoints along the employee experience journey

Performance

Involvement in local HP community Life

Events

• Pre-boarding / Onboarding

• Every day

• Life events• Service anniversaries

• Achievement days

• Retirement

Every dayAchievement

days

Small things matter increating a growth culture

Positive

EMPO

WER

ING

It’s personal

EnergeticEnrichingCON

NEC

TIN

G

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Our north star

HP is a company where our people:

−feel appreciated as individuals

− are recognized for what they do

and how they do itin a way that’s

appropriate to their contribution, uniquely meaningful to them

and makes them feel valued

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In alignment with our HR strategy, we reinvented recognition at HP to be more meaningful, flexible, and personalized.

FundamentalsCulture | Diversity & Inclusion | Operational Excellence | Innovation

Employee Experience

HP StrategyCore

Growth Future

HR BrandInnovative Strategic

Forward-lookingBusiness-focused

HR StrategyCreate an agile organization that outperforms the market

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Recognition reinvented

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Give Tokens

Portfolio of Recognition programsRecognize a Colleague Show You Care Celebrating Service

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Give a Wow!

Celebrating Service Experience

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Give a Wow

• Special budget to L2 managers• Predetermined by size of org

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• Recognize all levels• Create more unique

experiences

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Give a Wow in action – the special delivery in Vancouver

It's pretty fun,temperature gets to~800+ degrees and

cooks really fast

How can communications help accomplish this?

Make it feel personal, warm, and inviting

Recognition should look and sound how we

want people to feel.

Focus on the feeling

Describe how people feel giving

and receiving.

Share the stage

Invite managers and employees to

share their stories.

Frame the impact as empowering, enriching

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Detail the outcomes for givers and receivers,

not the act of recognition itself.

Through integrated communications, we have engaged managers and employees to help take recognition to the next level.

How-to guides

Awareness building campaigns to continue

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What’s different about the Recognition reinvented experience?

MORE PERSONAL• New mobile-friendly platform now in

19 languages (up from 3 languages)• Enhanced social experience• Employees can share recognition

preferences in “About Me” profile

• “Show You Care” e-cards to appreciate personal milestones

MORE WAYS TO RECOGNIZE• Empowering managers to deliver both

tokens of appreciation and surprises• More experiential award options• Concierge services to create

personalized experiences

• Inspiration and ideas for everyday appreciations

MORE SUPPORT FOR MANAGERS• TED-style trainings and learning

“snacks” for managers• New reporting dashboard for managers

to track their own actions• Conversion from HP Points to Tokens of

Appreciation for greater simplicity, transparency, and parity across regions

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• An unexpected surprise, can be awarded any time

• Receives a special moment created by the manager; low-cost and low-cost options such as coffee chats, take the afternoon off

What’s next?

Recognition ProfileGives Managers Insights to the• What behaviors should we reward?• What types of rewards should be offered• What are employees’ recognition• preferences - Public vs Private

Amaze Awards

• Public acclaim from their leader and organization

• Formal Nomination• Honoree selects their own

award

Create a Moment• Personal recognition from their

manager or another leader

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