Raju Kumar

Objective

Looking forward to a challenging and competitive work atmosphere leading to a professional experience With a dynamic and progressive organization where my skills, talents and abilities will be utilized to the Fullest for mutual benefit.

Summary

Over 8 years of experience in IT industry as a module lead in Production support, Maintenance, Enhancement, Testing, and Release Management of applications

Expertise in Incident management, Support & operations, Communication & Reporting, Problem management & Change Management and Continual improvements.

Expertise in working with messaging applications like JMS, IBM MQ. Played a technical leadin multiple projects and managed both onshore and offshore resources,

mentored them and given them proper guidance. Experience in debugging, troubleshooting, monitoring and performance tuning in UNIX and SQL queries. Understand the business rules completely based on High Level document specifications and implements

the data transformation methodologies. Worked closely with Business Analysts, Business users, Development team, Production DBA's &

Networking team in handling Setup, maintaining and upgrades of distributed environment. Experience in UNIX Shell Scripting Expertise over preparing report specifications, database designs to support the reporting requirements Expert in Troubleshooting/Problem Solving skills Sound interpersonal skills highlighting an ability to explain complex technical issues Experience in working with scheduling tools like AutoSys. Tracking and Reporting the progress of different requirements in project on a daily/weekly/monthly basis

using internal Project Management Tool Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet

operational deadlines

Skill Set

Operating Systems Windows , UNIXTechnologies Java, J2EE, XML, XSD, DTD, XSLT, HTML, JMS, EMS, IBM MQTools FTP, SVN, Toad, SQL, Database Oracle, SqlServer, SybaseReporting Tools Business ObjectsVersion Control Tool SVN Ticketing System JIRA , PAPA

AWARDS & RECOGNITIONS 1 Platinum Award, 2 Gold Awards & 1 Bronze Award for excellent contribution with current organization

Certifications NSE Certification in Financial Markets – Beginner’s Module, Capital Markets Module and Derivative

Module.

Professional Experience

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Ankoor – 302Vasant Leela SocietyGB Road , Waghbil NakaThane West , Mumbairaju.mca@gmail.com+91 9323382906

Bank of America, Mumbai AnalystDuration– June 2010 to current

Project Description

Datalink is one of the most crucial and central applications in the Derivatives Back Office Messaging community for Bank of America Merrill Lynch. It is an Enterprise Middleware Integration Platform catering to more than 50 applications (internal & external) serving ~600 flows alone with a message volume of 10 million a day.

It caters to various Lines of Businesses like Fixed Income for Government & Municipal Bonds, FxOptions : Swaps etc & Equities to name a few fulfilling the messaging needs (by communicating with Front Office, Middle Office, Back Office, Reference Data Systems) in real time as well as Batch Process Modes. It provides capabilities of incorporating almost every technology providing the customized solutions to the client as per their needs.

Roles & Responsibilities: Lead a team of 4 offshore resources, working in 24*7 support environment Perform Root Cause Analysis (RCA) for all functional and technical issues Identify functional gaps in the applications and propose and implement solutions for them Generate reports of SLA compliance and Customer Satisfaction Index Perform effort estimations for new implementations Leading cross release efforts with different vendors Production release co-ordination Code review and coding standard review with onshore tram Performance tuning and Analysis. Created documentation for technical and supports point of view Effectively communicate with business users and stakeholders Support for go live phase and on call for supporting other existing application. Version control and release management of BAUs and other development and enhancements

Tools & Technology Used: JAVA, SQL, PL/SQL, Sybase ,UNIX Shell Scripting, IBM MQ , JMS , SVN

3i Info Tech (ICICI Bank), MumbaiSoftware EngineerDuration – May 2009 to May 2010

Project Description

I-Expense application has been built to manage the Financial and non-financial expenditure of the bank. Financial Expenses include IT, Asset, Admin, Repair Maintenance, Infrastructure and non-Financial Expense includes taxes, electricity & phone bills etc.

Roles & Responsibilities: Working as an Application Support Personnel for this application, handled new requirements

Or modification in the application. Get requirement with the business team and check requirement with existing application. Doing UAT with different sets of inputs & Match the output from the test case given by the

Business team. Co-ordinate with Business team to do the UAT properly and give UAT sign-off. Prepared manual reports of all such moves every week for senior management. Understand the new functional and technical specifications and identifying measures, dimensions. Effectively communicate with business users and stakeholders Responsible for UAT testing and bug fixing.

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Helping business users to analyze data and find the resolution for a data issues.

Tools & Technology Used: JAVA, Oracle, SQL, PL/SQL, UNIX Shell Scripting

3i Info Tech (ICICI Bank), MumbaiSoftware EngineerDuration – January 2008 to April 2009

Project Description Procurement & Payment Systems application deals with system and process for IT Capital Asset purchases that would completely encompass the complete purchase & maintenance process for IT capital assets, while keeping track of the department’s budget utilization & generating adequate reports.

Roles & Responsibilities: Administrator role who can give access to all modules and reports. Solely responsible for maintaining the entire UAT environment in sync with production. Handled multiple roles like Purchase executive, Payment executive, Stores executive, User, Approver,

Reviewer, Payment Authorizers and Purchase Order Authorizers. Taking decisions for new role or modification of new role / delete role / modify role in the application. Participated in all the software and hardware upgrades on the QA Linux Box. Upgraded all systems and

application Jars from UAT / prod and the Java version also. Release management

Tools & Technology Used: JAVA, Oracle, SQL, PL/SQL, UNIX Shell Scripting

HCL Technologies, ChennaiSoftware EngineerDuration – July 2007 to December 2007

Project Description Phone Installer (British Telecom, UK) application was created in house by this telecom company which had the functionality to track the phone account details of any customer including his area code , calling plan , talk time details.

Roles & Responsibilities: Provide details of a customer to the on-site installation personnel. Update the details of the customers as and when a phone id getting transferred from one location to

another due to the customer relocating. Testing and performance tuning of the mappings Prepared manual reports of all such moves every week for senior management.

Tools & Technology Used: JAVA based Fat Client (British Telecom).

EducationMasters in Computer Application Vellore Institute of Technology, Vellore, IndiaGraduated – June, 2007

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