K.RAJESH REDDY rajeshraju6@gmail.com91-99855099198

SUMMARY

Accomplished and results driven IT support manager with 9+ years of extensive experience in support and delivery of successful, high-performance projects/solutions in IT operations, IT Support, Continuous improvement and Process Transitions helping businesses drive service delivery improvements.

Experienced in Managing Service Delivery in the areas of Networking, Servers, Storage, Data Center Operations, End User Computing, Service Desk and Cross Functional areas. Strong process and quality acumen for transforming complex & manual processes into systems driven processes for efficiency, cost-effectiveness and service quality improvement

Expertise in: IT Service Delivery Networking IT Operations Management Vendor Management. TECHNICAL SKILLS

Operating Systems: Microsoft Windows XP, Vista, Win7 & Microsoft Windows Professional edition & Server 2003, 2008, 2012, VMWARE Switches: HP Manageable Switches (HP Procure, HP 2050) etc.., Servers: IBM Blade S, HP Blade servers (C7000, DLP360, DLP380) Storage: EVA 4000, 3PAR Storage, Applications: MS-Office 2007/2010/2013 (Word, Excel, PowerPoint, Outlook), MS Visio & Project 2007 Software Applications : MS-Office, PAGE MAKE 6.5 Languages : HTMS, C and C++ Email Server : MS Exchange, Q-mail, etc. Databases : Micro Soft SQL Server.

EDUCATION B.C.A. (Bachelors in Computer Applications) from Makhanlal University, Bhopal 2004

PROFESSIONAL CERTIFICATIONS

ITIL V3 Foundation Certified Microsoft Certified Professional Sun Solaries from Zoom Techologies (Hyderabad)PROFESSIONAL EXPERIENCE

Network Administrator at Spandana Sphoorty Financial Limited, HyderabadSeptember 2006 Till Date

Accountabilities: Accountable for management of end-to-end delivery of IT support services to 400+ employees in Hyderabad, India. Own the supplier relationships and ensure co-operation between the various IT sourcing contracts. Supervising, managing and mentoring the team, ensuring optimum performance Strengthening the IT infrastructure through to implementing new technologies Procurement of IT hardware, software and maintenance products & services. Ensuring that all IT changes are managed so that they minimize downtime and risk of any inconvenience. Preparing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery Managing complete network of all Spanana related sites including MPLS, WDVPN, etc.. Managing Fortigate firewall and addressing day to day change requests related to policies.

Accomplishments:

WDVPN from 60 division offices to Head Office (live and successfully running)

Symantec end point & content filtering for all 1500 branches

WDVPN from 40 Gold Loan branches to Head Office (For CCTV backup management)

CCTV & Intrusion alarm implementation form Tyco for 35 gold loan branches

Complete Data centre development and backup planning for all servers

VPN Data cards for all moving users

Data Centre/BCP/DR Implementation

Implemented SAN & NAS Storage & Data Redundancy Management

Fortinet Firewall Implementation

Mail Server Management EPABX, Vedio conference, Biomatric based Access control system implementation & monitoring

System Administrator at BE Soft Tech Pvt. Ltd, HyderabadMarch 2004 April 2006

Responsibilities:

Updating Servers with latest service packs and hot fixes. Troubleshooting Active Directory problems. Creating standard process for group policy deployment Active Directory users and groups management. Network Cabling Computer assembling, troubleshooting, maintenance, X86, All Pentium series, IBM ompatible Pentium Server, HP LaserJet Printers, Hubs, Repeaters, NICs, Modems, Scanners Implementing &Troubleshooting LAN. Implementing &Troubleshooting Peer-to-Peer Network. Implementing and maintaining File and Print Servers. Implementing and Monitoring Security, Networking etc. Problem-solved (Hardware/ Software) issues with fault-tolerant hard drives. Installing and Upgrading Software (Antivirus and Other Software) Managing & Enhanced Support for Hardware Devices.

Place :Hyderabad Date : (Rajesh.K)