Quint Wellington Redwood...r:127 g:127 b:127 r:166 g:166 b:166 r:191 g:191 b:191 r:217 g:217 b:217...
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Quint Wellington Redwood Dare to Challenge
Transcript of Quint Wellington Redwood...r:127 g:127 b:127 r:166 g:166 b:166 r:191 g:191 b:191 r:217 g:217 b:217...
Quint Wellington Redwood
Dare to Challenge
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Introduction
Independent Management Consulting & Education Group Founded in 1992 > 200 consultants globally Servicing global & local clients operating in more than 49 countries and across all continents
Focusing on organizational IT-‐management challenges across 5 consulting practices and 1 education practice Extensive knowledge and insight into the IT and Sourcing marketplace gained through continual market research and well-‐established relationships with partners (i.e. APMG, ISACA, IAOP) and service providers.
industry. 2
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Global Coverage
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Sao Paulo
Dubai Miami
Amsterdam
Madrid Milan
Athens
Mumbai Bangalore
Tokyo
Kuala Lumpur
Riyadh
New York
Paris
Hong Kong
Brussels
San Diego
Rome
Delhi Mexico City
Sydney
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Client Examples Cross Industries
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Approach Objective and independent Measurable, fact based, result-‐ oriented way of improving IT delivery, aligned with business objectives Radically improves IT Organization capabilities in a short time with easily and unambiguous measurable results. Regular reviews Performance against Quint Quality Processes and Market standards Co-‐operative, inclusive delivery to leave knowledge and experience behind
Committed to delivering results
Value for money 70% value based contracting Flexible commercial models e.g. risk/reward and success fee incentive mechanisms Hard commitment to savings / business cases / quality improvements
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Quint Consulting Services
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Business Information Mgt Market Orientation Strategy Design Improvement Audit
Architecture & Innovation
Strategy Assessment Second opinion Application rationalization Transformation Mgt
Sourcing & Benchmarking
Strategy Deal making Contracting Mediation Benchmarking Sourcing & Transition Mgt
Sourcing & IT Governance
Strategy Assessment Design Improvement Co-‐sourcing
IT Performance & Quality Mgt
Strategy Assessment Design Improvement IT Auditing Lean
Government & Healthcare Finance
Trade, Transport & Industry
Retail & Services Utilities Telco
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Quint Academy
Quint Solutions
Quint Learning Services
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Knowledge United
Government & Healthcare Finance
Trade, Transport & Industry
Retail & Services Utilities Telco
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Please refer for any clarifications or further actions to;
Pieter Hoekstra Country Manager Quint Belgium & Luxembourg Quint Wellington Redwood Stationsstraat 49 B-‐3080 Tervuren Belgium www.quintgroup.com www.quintqroup.be +32 (0) 2 306 01 68 (Office) +32 (0) 2 306 01 53 (Fax) +32 (0) 473 93 78 33 (Mobile) [email protected]
Quint Reference Cases per Industry
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Client References in Government
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Spanish Tax Office
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Client References in Finance
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Client References in Trade, Transport & Industry
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Client References in Utilities & Energy
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Client References in Retail & Services
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Client References in Telco Market
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Quint Best Practices
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Business Information Management
The Business Information Management Services result in: Business Information Plans to ensure the linkage of business and IT plans and on aligning IT operations with enterprise operations The organizational design (process, people and policies) to govern IT services and IT Change. a Project Portfolio that maximizes on delivering business value. a IT Value chain that delivers the values needed for the business based on LEAN IT principles.
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Business Information Management ensures alignment between the goals of the business and the IT plans, projects and services. It provides the business organization with the insights needed to
maximize IT Value.
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Business Information Management Framework
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Business Information Planning
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Project Portfolio Definition & Portfolio Delivery
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Return on Investment (examples)
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35% reduction in time to implement changes 10% reduction of IT delivery cost in maintenance and support Client is capable to manage further improvements Higher client satisfaction
New aligned IT Organization with focus on delivering business value 10 % reduction on total IT cost by optimizing delivery processes and organization
Design and implementation of Business Information Management organization Ability to manage outsourced IT operation (development and operations) Alignment of all Banking IT initiatives
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Architecture & Innovation
The Architecture & Innovation Services result in: Insights in the actual ICT infrastructure maturity level and initiatives (business case included) to improve the business processes and underlying ICT capabilities With a focus on efficiency, cost reduction and adoption of the new functionality by the users within the organization. Guidance in the decision-‐making process regarding various IT topics such as IT Sourcing and Cloud Computing, IT Innovation and independent advice in product and services comparisons. Helping organizations to improve their architecture organization and processes for optimal business value. Will lead to a user friendly controlled and well managed ICT environment.
Architecture and Innovation ensures consistency between the various business domains and IT domains. It provides the organization with the insights what IT should look like to support the business strategy
for both long and short term.
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Quint Integral Assessment TM
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Quint frameworks and best practices
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Quint Architecture Reference Model © The Quint Architecture Reference Model ensures consistency in the various ICT components and shows the logical construction of infrastructure, applications, information and business processes. For the organization it is important that the new workplace environment fits into the vision towards future, and following the already existing ICT components.
The Quint Maturity Assessment Model © Provides a proven framework for examining AS-‐IS and TO-‐BE situations in the field of IT infrastructure components. Parts of the analysis focused on the maturity of the existing workstation, server and device management, the establishment of communication and collaboration and availability components of the application development platform
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Quint frameworks and best practices
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The Quint Innovation Process (QIM) helps companies encourage people to share their ideas, rate them, and make critical decisions about their associated risks, benefits, and strategic value. Innovation is the conversion of knowledge and ideas into new or improved products, processes, or services to gain a competitive advantage. Businesses today have no shortage of ideas; rather, they lack the ability to determine their value in a systematic, timely, and cost-‐effective way.
Workplace Analysis Methodology © Based on scenarios and business process analysis clarifies what workplace facilities for customers are functional and technical deployable Based on the Personal analysis shows what the different types of employees 'funds' need to do their work more effectively / efficiently perform
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A clear view on current sourcing capabilities using the Six Aspects Model, understanding current status quo and business context Understanding and identifying the internal and external forces pressuring on a organization, resulting in a clear defined sourcing strategy A result oriented and phased approach using the Sourcing Phase Model Insight in current cost, benchmarked against market developments and peers
cost reduction and quality of service A future proof set of services which can be re-‐transitioned smoothly, if necessary
Sourcing & Benchmarking
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Sourcing is a long-‐term, result-‐oriented business relationship with a specialized (external) services provider; this involves contracting, sub-‐contracting, or
'externalizing' non-‐core activities to cut costs, free up cash, personnel, time, and facilities for activities where the firm holds competitive advantage.
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Sourcing Assessment and Strategy
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The Quint Six Aspects Model© provides a proven framework for examining AS-‐IS and TO-‐BE situations in the field of Sourcing. Parts of the analysis focuses on the maturity of the existing organization, the establishment of communication and collaboration and availability of components of a sourcing strategy.
The Quint Sourcing Strategy Model© provides a proven framework for developing a sourcing strategy. The model assists organizations in setting their long term strategy for sourcing, whether this applies to insourcing, outsourcing or a different kind of organizational solution (like a shared service center). It gives attention to the why, what, who and how of sourcing decisions.
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Phased approach and benchmarking
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The Quint Sourcing Phase Model© provides a proven approach for executing the life cycle of a sourcing project. Following the steps of the Phase Model guarantees a structured approach which encompasses all aspects to come to a thorough sourcing decision and selection of (a) external service provider(s). The Phase model is well aligned with Sourcing Governance aspects as it will establish a well-‐equipped organization to manage the outsourced services
The Quint Benchmark Model© and the Quint eQuivalent proposition. Benchmarking is thorough investigation on a periodical basis of an organizations costs, in comparison with peers in the market. It shows areas of improvement and cost saving. It is also executed to check on vendor pricing and to renegotiate current contracts. eQuivalent provides the customer with on-‐line web-‐based insight in its own current costs in comparison with peers and vendors.
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eSCM Framework
The worldwide adopted eSCM framework is one of the frameworks Quint uses to advise on sourcing competence centers at its clients. In that case focus is on the client side of the model (eSCM-‐CL). In order to align with external service providers (who use the eSCM-‐SP model) Quint assists in using its best practices, templates and models to optimally empower a sourcing competence center for its task.
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Return on Investment (examples)
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Creating more than 1 million cost benefits by creating a Sourcing Competence Center using eSCM-‐CL as framework for all of IT
Assisting in renegotiations of large infrastructure contract with one of the major vendors, created a 25% lower price for DAF Quint was contracted on a result base fee
By creating the right sourcing strategy and sourcing scoping, Quint assisted in selecting a global vendor with significant cost-‐savings for Royal Haskoning Quint was contracted on a fee-‐at-‐risk, based on customer satisfaction one year after deal-‐closing
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Sourcing Governance is about ensuring Business Performance
The Quint Sourcing Governance Services result in: A Governance Organization that guarantees that the required Services are delivered to the Business in conformance with agreements. With a focus on achievement of the Sourcing Business Case. That can be implemented either in a Managed or Co-‐Sourced way. And will be contracted in a Performance-‐based Scheme. Our involvement will make sure that the Sourcing Governance Organization will be staffed with the right employees with the necessary competencies.
Sourcing Governance ensures that the Business receives the appropriate services
as agreed (on time, at agreed quality and at the right price) by leveraging the full potential of internal and external suppliers.
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Framework for Design and Implementation of Sourcing Governance
We are proud that our Sourcing Governance Framework is recognized as the market standard for Sourcing Governance
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Accelerated Value Delivery by using the Sourcing Governance Framework Reference on organization, positioning and processes
Focus at the actual design and implementation (organizational readiness in stead of writing documents)
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Focus on the end-‐to-‐end Service Integration
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Quint offers end-‐to-‐end Performance Management for Sourcing Governance Quint co-‐developed a specific Sourcing Governance dashboard for
E-‐2-‐E User Satisfaction Management E-‐2-‐E Performance Management Contract, Performance & Portfolio Management
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Return on Investment
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Large international Insurance Company Fully outsourced ICT managed by a professional Sourcing Governance organization Significant savings on yearly IT Spend (2-‐digits)
Governmental department of Justice Implemented a professional Sourcing Governance organization at CobiT level 3 Transformed and outsourced operations at significant lower cost levels (< 40%)
Telco provider Implemented a professional Sourcing Governance organization at CobiT level 3 Multi-‐vendor IT outsourcing to improve quality and huge savings on annual Opex
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Quint IT Performance & Quality
The Quint IT performance & Quality Services result in: A unified way of working in IT delivery, in compliance with market standards such as CobiT, ITIL, ISO and IPW©
Optimal leverage on IT delivery: highest possible Quality of IT services to the business (contribution) against the lowest possible cost of IT delivery (performance) A fact based IT management system: KPI dashboards, analysis instruments and consistency in the way of measuring, way of working and way of steering the organization to success Leadership and empowered of personnel to drive success of the IT organization
IT Performance Management the ability to achieve goals within IT -‐ is about delivering excellent IT services through
excellent service delivery to end-‐user communities
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Key Elements of our approach
Focus on creation of a consistent IT organization in which the way of measuring (Value Drivers, KPIs and time usage ), the way of managing (and rewarding) people and the way of working (existing processes and the Bi-‐weekly Improvement Cycle) are consistent and supported by an infrastructure that provides relevant and factual information
Quint provides and implements tools and best practice, and drives the change
leadership and delivery capability ( come, help and leave) Quint anchors above aspects into the organization through Dashboard tooling (measuring), Motivation (steering), Processes (working) and training (capability)
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Quint frameworks and best practices
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Return on Investment (examples)
95% reduction of negative effect of incidents on the primary process 15% reduction in cost of resolving incidents 35% reduction in time to implement changes Increased customer and employee satisfaction
30% productivity increase (labor hour reduction) achieved in 6 months while maintaining contracted Service Levels with clients
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20% cost reduction by implementing Software Asset Management SAM compliancy implemented, including license re usage and forecasting (service decommissioning and commencement)
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w w w . q u i n t g r o u p . com For further information or questions, please contact:
Pieter Hoekstra Country Manager BeLux
[email protected] +32 (0) 2 306 01 68
D a r e t o c h a l l e n g e
