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April 2016

Disability Services Commission

Quick reference – Logging into ACDC

Accessing ACDC

Direct link

You can access ACDC directly by using the following link https://ebiz.dsc.wa.gov.au/acdc/

Accessing ACDC from the Disability Services Commission website

It is possible to access the ACDC application from the DSC website www.dsc.wa.gov.au. To do so, follow these steps.

1. Click the Disability service providers tab.

2. Click the Reporting requirements link in the left hand menu.

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3. Click the Annual Client and Service Data Collection (ADCD) link

4. Click the Login to ACDC link.

You will then be presented with the ACDC login screen shown below.

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Logging into ACDC for the first time

To obtain an ACDC login, refer to the Agency Authorising Officer of your organisation.

1. Input your email address into the Username input box

2. Input the temporary password that was sent to you when access was requested.

3. Click the Login button

4. Read the Terms of Agreement

5. Click the I Agree button if you agree to the Terms of Agreement

6. Input the activation code that was sent to your email address when access was requested

7. Click the Submit Activation Code button.

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8. Provide an answer to a security question which will be used in case you forget your password (it is recommended not to use Date of Birth)

9. Provide a second security question answer

10. Click Submit Security Question

11. The password that you used for first access needs to be changed to your own specific password. Follow security conventions by ensuring your password is alphanumeric and contains at least 8 characters made up from at least one number, one character, one special character and one capital letter.

12. Input the password a second time.

13. Click the Activate My Account button.

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Adding ACDC to your favourites

If you need to access ACDC on a regular basis it is more efficient to add the URL to your internet favourites. To do this, follow this procedure.

1. The ACDC link is https://ebiz.dsc.wa.gov.au/acdc

2. Click the Add to Favourites bar button. This will launch a popup window.

3. Give your link a name, or accept the default.

4. Click the Add button. Your link will now be available in your favourite’s folder.

Disable pop-up blocker

A pop-up is a small window that appears on top of the website you’re viewing. ACDC uses a number of pop-up windows to convey information and provide additional functionality. However, pop-up windows may be blocked by your computer’s settings. If ACDC fails to launch it may be a result of the pop-up blocker. To change the pop-up blocker, follow the instructions below.

For Internet Explorer

5. Click the Tools menu in Internet Explorer.

6. Select Pop-up Blocker from the dropdown menu.

7. Select Pop-up Blocker settings from the fly out menu.

8. A new window will open. In that window, input *.dsc.wa.gov.au into the Address of website to allow dialogue box.

9. Click the Add button.

10. Click the Close button to close the dialogue box.

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For Google Chrome

11. In the top-right corner, click the Chrome menu .

12. Click Settings.

13. Click Show advanced settings.

14. Under Privacy, click Content settings.

15. Under Pop-ups, deselect Do not allow any site to show pop-ups.

16. Adjust the settings to allow either just *.dsc.wa.gov.au or all sites to show pop-ups.

For Firefox

17. Click the menu button and choose Options.

18. Select the Content panel.

19. In the content panel, uncheck Block pop-up windows to disable the pop-up blocker altogether.

20. Exceptions: This is a list of sites that you want to allow to display pop-ups.

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Forgotten password

If you forget your password, or have problems accessing the system, then it will be necessary to reset your password following the instructions below.

1. Select the Forgot Your Password button underneath your login and password section on the initial page.

2. Enter your email address

3. Click the Get Security Question button.

4. Enter the answers to your security questions

5. Click the Submit Security Question button.

6. The following message will be shown on a popup window:

‘Your password has been successfully reset. You will receive an email with a temporary password. When you log into the application, you will be required to change your password.’ Click on the Close button.

7. A final window will verify that the password reset has been completed.

If you enter an incorrect security question the following message will be displayed. ‘The answers provided don't match those recorded for the specified user. Validation was unsuccessful.’ If unsuccessful after three attempts, please ring the ACDC Helpdesk on 08 6104 9559

Contact us For further assistance, please contact the ACDC Helpdesk

Email: ACDC@dsc.wa.gov.au

Call: 6104 9559