1) Your opinion about the performance of your two-wheeler?a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied2) What kind of financial support would you prefera. low initial payment b. low documentation c. low rate of interest d. zero interest e. low EMI3) What factor do you consider most important in choosing your two-wheeler?a. design b. price c. power & pick-up d. low maintenance e. mileage4) How did you come to know about this brand? a. friends b. relatives c. news papers d. television e. if others ,specify5) Advertisements & sales promotions give me a lot of information to buy a two-wheelera.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree6) What feature attracted you towards Honda ?a. style b. acceleration c. riding comfort d. others 7) Your overall rating about Honda is a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied8) How was your experience after using the bikea. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied9) Your opinion about the services provided by the dealers?a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied10) How do you rate cleanliness and comfort of service, reception & customer Waiting lounge/ area?a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied11) What is your opinion related to availability of spare parts.a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied12) Your opinion about the free service, warranties & your bikes performance?a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied13) what is your overall service experience at this dealership? a. Highly satisfied b.satisfied c.Neutral d.Dissatisfied e.Highly dissatisfied14) Based on your experience would you recommend this vehicle to others?a. Definitely will b. probably will c. might or might not d. probably will not e. definitely will not15) Is service workshop open at your convenient timea.Yes, b.No16) Are all your requests were listened and registered in the job card completelya.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree 17) Are you getting clear explanation of service to be perform charges and esteemed delivery timea.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree18) My vehicle is thoroughly inspected before servicinga.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree19) Are you getting vehicle on promise delivery timea.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree20) Are you getting vehicle returned thoroughly cleaned and checked and after servicea.Strongly agree, b. agree, c.Neutral d.Disagree, e. Strongly disagree