Quest brochure

Providing intelligent customer insight solutionsto the hotel, restaurant and retail sectors.

A little bit about us.

With over 25 years of hospitality and retail experiencewe help our clients health check the sales and serviceheartbeat of their organisations through;

Hotel mystery guest visits.

Restaurant secret diner programmes.

Mystery sales enquiries, call recordings and repor ting.

Retail mystery shopping visits.

Bespoke sales and service training.

W: Ques texce l .co.uk E: Ques texce l@ta lk ta l k .net T: 07920 133777

Quest Exce l , 21 Pr io r y Cour t , Gomersa l ,Wes t Yo rksh i re , BD19 4TG

Our outstanding and driven team.

Our integrity and confidentiality.

Our timely, accurate and no nonsense repor ting.

Our ability to listen and understand your needs.

Our drive to embrace your objectives fully and align our services to suppor t you per fectly.

We offer personalised service and exceptional value for money.

Based on veryfirm foundations.



We work withamazing clients.



Independant operatorsto global brands.



Asset managers, hotels,restaurants and retailers.





Hotel mystery guest &restaurant secret dinerprogrammes.

We craf t exclusive quality mystery guest programmestailor-made to what's impor tant to you right now.

Whilst ticking boxes is par t of our business we go waybeyond just providing you with valuable statistical data.

We provide you with real insight trends that uncoversoppor tunities to grow your business through betterservice.

We can benchmark between individual proper ties andregions and can provide headline summary roll uprepor ts as well as all the detail.

Whilst sales generation from online channels continuesto grow, the need to stay close to your telephonecustomers remains critically impor tant.

Alongside easy to read insight repor ts, l isten carefully aswe provide recordings of the test enquiries made.

As we gather this vital information for you, share with yourteams and see the step change towards more effectiveselling and enquir y conversion.

Test enquiries can be positioned for specific marketsegments or high value customer types and can takeaccount of seasonality for both high, normal or lowdemand periods.

Mystery sales calls& recordings.



We can handle a diverse and wide geographicalspread of assignments Europe wide.

We can add immense value to your organisation byproviding frontline sales & service snapshots which freesup your time to focus on your other key priorities.

We are renowned for delivering consistently exceptionalclient care, way beyond the levels of our competitionand our responsiveness and attention to detail will beamazing.

Our reach & service.



‘By 2016 to be Recognisedas Europe's Leading CustomerInsight Business’

Our vision. Our values.



We deliver whatwe promise

We alwayslisten

We strive forexcellence, just

like you

We haveunwavering integrity

We reporthonestly

We addvalue

We believe the best people to provide you with qualityfeedback are your own typical customer types.

Our assessors come from all walks of life understanddiscretion and repor t their experiences with honestyand accuracy.

Each team member undergoes robust training andreceives on the job coaching to remain sharp andfresh.

We appreciate the information we provide you will beused to aid continual improvement so we neverunderestimate the impor tance of accuracy.

Our team.



After each service trip or sales enquir y our repor tsare quality checked before submission.

Email aler ts can be sent to flag exceptionalper formance or serious health and safety issuesraised.

Through our speed of repor t delivery your teamscan celebrate success and work on the resultsstraight away.

Whatever your requirements we can build keymetric repor ts to meet your exact needs.

Timely reporting.



We know the strengths and weaknesses of ourcompetitors and appreciate what they charge.We work very hard to ensure our pricing sits cor rectlyand fairly.�

We recognise all budgets are challenging and our tariffdoes of course depend on the frequency and numberof outlets we call and/or visit.

We will always strive to prepare a service and pricingproposal that meets your exact needs and availablefunding.

Our success is based on providing exceptional valuefor money for a consistent and exceptional service.

Outstanding value.



We do hope to be of service to you when you a ready toreview this impor tant aspect of your business. Please allowus to prepare a personalised service and pricing proposalto suit your exact needs.

For fur ther information please contact Alan Richmondleading your QUEST EXCEL team.

Exploring possibilities.



Quest brochure

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