Quality Management System as a part of - International ... Management System as a part of Integrated...
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Quality Management System as a part of
Integrated Management System
IAEA, TECHNICAL MEETING
Vienna, December 2014
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IMS implemented and maintained in SE, a.s. meets the requirements of Slovak and EU legislation (Atomic Act), international standards of IAEA and ISO using best practice of different industries and brings useful and effective methods for monitoring company performance and information needed for effective decision making and management.
Integration of management systems on the basis of the QMS in sectors like energy, automotive, aviation is becoming a standard as evidenced by the high rate of implementation among our suppliers and partners.
QMS offers practical tools for management of the company - management review, process approach - clear definition of responsibilities and authorities, internal and suppliers audits, customers satisfaction, etc.
Integrated Management System Executive summary
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NR SR Law No. 541/2004 Coll. „Atomic Law“: Part 6, Section 25 Quality Management System: (1) An applicant for permission ... is required to develop, document, introduce, maintain
and review a quality management system, comply with the quality management system documentation, as well as to improve its effectiveness ... ...
(5) Applicant for a authorization and authorization holder is required to ensure financial,
technical and human resources to develop and maintain the quality management system, while these resources must be in accordance with the resources for securing nuclear safety.
(6) The Authority shall issue a generally binding legal regulation stipulating the details of requirements regarding QMS ...
ÚJD SR Decree No. 431/2011 Coll. about quality management system: Text of decree including: Annex No.1 „Quality management system requirements“ Annex No.2 „Requirements for QMS documentation“ Annex No.3 „Scope of approved QMS documentation“ Annex No.4 „Requirements for nuclear facility QA programs“ Annex No.5 „Requirements for quality plans of classified equipment“
Integrated Management System National Legal Requirements
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IAEA Recommendation: Safety requirements No. GS-R-3 „The Management System for Facilities and Activities“ Safety guide No. GS-G-3.1 „Application of the Management System for Facilities and Activities“ Safety guide No. GS-G-3.5 „The Management System for Nuclear Installations“
ISO a OHSAS standards:
ISO 9001:2008
ISO 14001:2005
OHSAS 18001:2009
Integrated Management System International Requirements and Standards
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License Conditions (Atomic Law
No. 541/2004 Coll.)
LC – Management Systems (Decree
No. 431/2011 Coll.)
LC – Documents, records, authorities and certificates
(D. 431/2011 – Annexes No.2-4) LC – Operational documents
and records (D. 431/2011 – Annex No. 8)
IAEA GS-R-3
GS-G-3.1
Governance (Integration
& Reporting)
Management System Manuals (SE/PISM-100 IMS Manual
NPP Reference/Stage Quality Assurance Programs)
Quality Assurance Program
Documents and Records
Management
Independent
Assessment
(NOS & IMS
Audits –
int./ext.)
Quality Department Manual (SE/PU-70200)
REG
ULA
TO
RY
AU
TH
OR
ITY
A
PP
RO
VA
L
MS
Certificates
ISO 9001
ISO 14001
OHSAS 18001
Integrated Management System License Conditions
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Integrated Management System Definition
Management System
A set of interrelated and/or interacting elements (system) for establishing policies and
objectives and enabling the objectives to be achieved in an efficient and effective way.
(According to IAEA GS-R-3 – The Management System for Facilities and Activities)
One Management System, which ensures the achievement of company goals.
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Standards for management systems (ISO 9001, ISO 14001, OHSAS 18001,
IAEA GS-R-3, ISO 10006, ISO 10007) contain:
Common systematic (generic) requirements for:
Management commitment – policy, goals, management representative
Management review
Documentation and records management,
Non-conformities control, corrective and preventive actions,
Audits,
Staff training, ...
+ Specific requirements of quality management system
( e.g Process approach, Continuous improvement, Customer satisfaction...)
Integrated Management System Integration of standards requirements
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Integrated Management System Quality as the lowest common denominator
Accepting the managerial and
technical requirements, there is also
the set of social and subjective
characteristics and approaches
within the organization designated as
the company culture. Special
meaning has the strong safety
culture described in WANO GL
2006-02.
ISO 9001:2008
IAE
A G
S-R
-3
WANO GL 2006-02
ISO 31001:2009
AND
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Integrated Management System Where standards fulfillment meets stakeholders requirements
Best practice
Costs control
Effectiveness
Efficiency
Certification
of plants and HQ
Compliance with
the Regulatory
Bodies
Requirements
Commitment
to our own
employees
Commitment
on the outside
International
acceptance
High
Level of
Nuclear
Safety
Best practice
Costs control
Effectiveness
Efficiency
Certification
of plants and HQ
Compliance with
the Regulatory
Bodies
Requirements
Commitment
to our own
employees
Commitment
on the outside
International
acceptance
High
Level of
Nuclear
SafetyCertification
of plants and HQ
Compliance with
the Regulatory
Bodies
Requirements
Commitment
to our own
employees
Commitment
on the outside
International
acceptance
High
Level of
Nuclear
Safety
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Commitment of top management for...
continuous improvement
compliance with other requirements
(supervisory bodies, ...)
compliance with legal requirements
(legislation)
Integrated Management System Company policy
Back
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Integrated Management System Main Goals and KPIs
Monitoring and measuring of company performance and effectiveness through the
definition of Main goals and process KPIs as follows:
Benefits for internal and external use:
- Objective tracking and evaluation of
company trim
- Possible comparison with other energetic
companies via benchmark
- Effectiveness of company processes,
review of costs
- Monitoring of tasks and goals fulfillment
Identification
of opportunities for improvement
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Integrated Management System Management review
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Contains useful information necessary for decision making and control e.g.: - Customer feedback, - Process performance, - Product conformity, - Status of corrective and
preventive actions, - Changes affecting
company, - Recommendations for
improvement, - Follow-up actions
Back
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Internal audits:
Combined audits of relevant management systems – according to requirements of relevant standard ISO 9001:2008, ISO 14001:2004 a OHSAS 18001:2007, respectively SE, a.s. IMS internal documentation,
40 internal audits performed in 2013 with more than 500 findings.
External audits:
Audit of SE, a.s. suppliers’ quality management systems – according to requirements of ISO 9001:2008 and Atomic Act,
39 suppliers audits performed in 2013.
Third party (independent) audits:
Certification and Supervisory audits,
Regulatory bodies inspections
Customers evaluation,
Peer reviews and missions (WANO, OSART), ...
Integrated Management System Adequacy and compliance audits
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Integrated Management System Process-Structure-Document
To have in mutual compliance the setting of processes, valid organizational structure (including the responsibilities and competencies decomposition) and approved documentation.
Processes
Organizational Structure
Documentation
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INPUTS
Fuel
SOURCES
Staff Facilities
OUTPUTS
Power
energy, heat
Ancillary
services
IMS Documentation
LIMITS
Customer requirements
Integrated Management System Process approach in SE, a.s.
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Procedure of management, performance, evaluation and improvement
of processes according to the scheme:
Plan Determine the objectives and processes necessary for the delivery of results in compliance with customer’s requirements and organisation’s policies.
Do Implement (carry out) the processes.
Check Monitor and measure the processes and product, compare them with the policies, objectives and requirements for the product and report the results.
Act Carry out the activities for the continuous improvement of process performance.
Integrated Management System Deming’s PDCA cycle of improvement
CONTINUOUS
IMPROVEMENT
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The main goal of business success is to keep a customer.
Process approach is based on customer orientation with the aim to achieve the satisfaction of external and internal customers.
External and internal customers have to be exactly defined so that the quality criteria of products can be established and consequently the customer satisfaction recognized.
Evaluation of customer satisfaction (both internal and external) is one of the sources for company efficiency measurement and significant input within IMS continuous improvement.
Integrated Management System Customer satisfaction
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To realize each repeated type of work, activity and process, in the same way and same
quality, it is necessary to describe it and to notify (familiarize).
STANDARDIZATION AND CONTINUOUS IMPROVEMENT
The managers (direct superiors) are:
responsible for familiarization with IMS documentation,
obliged to keep records about familiarization.
Note:
Cross-sectional documentation – all employees have to be familiarized
Documentation necessary for performance of functions’ activities – direct superior of employee is obliged to specify these documents
Other documents related to functions’ activities – according to direct superior decision
Integrated Management System Documentation - Requirements
Back
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Integrated Management System Documentation - Pyramid
Declarative documents important from
the top management point of view
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Integrated Management System Documentation (Working group matrix)
Type of Document Director
General DD 20000 DD 70000
DD
Managers of DG
Division
Directors
21000
22000
DP Managers Manager
70200
Manager
10400 Head of
Unit
Documents Issued from SE-HQ Level
ZPZK S O O - - - - - - -
SE ISM Manual S O O - - - - - - -
Directive S O* O - S** O* - O - -
Methodical Guide - - S*/O S*/O S**/O - S/O O O** -
Department Handbook - - - - - - S - - -
Guide - - - - - - S O - O
GD Order S O O O - - O O - -
Regulation - - - S O - O O - -
Announcement - - - S - - S O - -
Documents Issued from the Level of Plant
EPZK - - - - S O O O -
Plant ISM Manual - - - - - S O O -
Directive - - - - - S O O -
Methodical Guide - - - - - - S O O
Department Handbook - - - - - - S - -
Guide - - - - - - S O O
Plant Director Order - - - - - S O O -
Announcement - - - - - S S - -
Matrix of IMS documentation recommendation and approval:
S - Approves document S* - approves selected MNA within its process S** - approves common SM and MNA issued for NPP (EBO, EMO), KE (ENO, EVO, VE), TE (ENO, EVO) as part of Process 3. Operation O - Recommends a document O* - recommends SM in Process 3. Operation O** - recommends selected MNA
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In line with Company’s Vision, Mission and Integrated Policy:
“To promote high level of safety culture, environmental protection and reliability through
the continuous improvement of SE Integrated Management System and to provide both, corporate and site management, with independent information from audits to be
strategically applied to improve performance.”
Quality Department Our Mission
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2014 – New Governance & Oversight Model
Nuclear Oversight
WANO
(Peer
Review)
OSART
External
ÚJD (Inspections)
Health & Safety (Inspections)
Regulation & Enforcement
External Oversight
Internal
Oversight
Self Assesment
Audits & IMS Procedures
Health & Safety,
(Internal Control)
Internal Audit
NSAC
Line management
assessment
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Clearly Defined Responsibilities & Authorities
ONE team with clear division of responsibilities:
(NOS, IMS and Health & Safety, Environment)
Corporate (HQ): - Governance & Oversight
- Methodical Guidance
- Reporting- (external)
- Best Practice sharing
Power Plants: - Execution & Reporting (internal)
- Inspections & self assessment
- Plant Managament Support
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Improvement of IMS Audits in 2014
• Better Coordination between IMS, NOS & IA
completed
• Reduction of IMS Audits
completed
2013 Plan 2014 Plan
42 13
• Value added to: - Governance & Oversight
- Operation
- Procurement
• Requires commitment from Operation,
and support from all divisions. 23
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Questions?
Thank you for your attention.