Quality LiaisonsQuality Liaisons

November 6th, 2006November 6th, 2006

Responsibilities of the Quality Liaison:

Main communication channel between the District and school/department

Serve as a "PDSA/Action Research” support person for the school or department (to locate resources and/or find answers to questions)

Keep the momentum of action research going through discussions, conversations and sharing of information to staff

Purposes of Liaison Network

Learn and share best practices in PDSA/Action Research and quality tool usage

Network with other liaisons to share ideas and best practices

Learn from each other's expertise and experiences and discuss how to deploy and enhance continuous improvement efforts in CRCSD

Support the implementation of the 4 Quality Levels at the school

Q.L. Lotus – Q.L. Lotus – ResponsibilitiesResponsibilities

(Define what these mean to (Define what these mean to you…)you…)

Quality Quality LiaisonLiaison

Support

Quality Classroom

CommunicationPDSA – Action

Research

Quality Tools

Best PracticesResource (s)

NetworkStaff

Development

Radar Chart Radar Chart ObservationsObservations

What do the results What do the results show?show?

Are there common Are there common patterns among patterns among Quality Liaisons?Quality Liaisons?

Performing Performing the duties of the duties of the Quality the Quality Liaison is Liaison is taking “taking “

the road less the road less traveledtraveled

””

Learning From Dramatically

Improved Schools!

40%

50%

60%

70%

80%

90%

100%

91–92 92–93 93–94 94–95 95–96 96–97 97–98 98–99 99–00

Reading Test Scores - Brazosport ISD

AfricanAmerican

All Students

Hispanic

White

EconomicallyDisadvantaged

98%96.6%93.9%93.8%92.3%

82%

70%

64%

60%

50%

40%

50%

60%

70%

80%

90%

100%

91–92 92–93 93–94 94–95 95–96 96–97 97–98 98–99 99–00

Writing Test Scores - Brazosport ISD

AfricanAmerican

80%

70%

60%59%57%

98%96.7%95.6%94.1%93.2%

EconomicallyDisadvantaged

Hispanic

WhiteAll

Students

Math - Aldine ISD

93–94 94–95 95–96 96–97 97–98 98–99 99–0030%

40%

50%

60%

70%

80%

90%

100%

AfricanAmerican

White

56.2%

49.4%47.2%42.2%

55.0%

93.5%90.9%89.1%88.1%84. 4%

EconomicallyDisadvantaged

Hispanic

All Students

What The Successes Have in Common

A total systems framework

Aligned processes

Data-driven decisions

Strong leadership

A customer focus

When school districts apply When school districts apply the principles and the principles and

techniques of continuous techniques of continuous improvement over time, improvement over time,

positive and lasting positive and lasting changes in all parts of the changes in all parts of the system (including student system (including student

learning) are dramatic.learning) are dramatic.

Why Quality and Why Quality and Continuous Continuous

Improvement?Improvement?Answer: It’s Answer: It’s Research Based!Research Based!

What’s happening at the next ARDT

meeting?

Continuing the PDSA Cycle

Pre Planning: Identification of Need1. Develop/Review Student Learning Expectations2. Examine alignment of learning expectations with assessments3. Review assessment data4. Identify areas of need based on assessment

Plan:1. Describe the current process for addressing the identified area of need

(flow chart) 2. Review data to determine baseline performance in the specific area

identified (Run Chart/Pareto Diagram)3. Identify potential root causes contributing to the identified area of need (Cause & Effect Diagram, 5 Why’s, Relations Diagram)4. Study research-based best practice/improvement theory addressing areas

of need

DO1. Plan for implementation of improvement theory (Force Field Analysis, Action Plan)2. Implement research-based best practices improvement theory based on root causes according to the Action Plan3. Monitor the implementation of research-based best practice/improvement theory to insure integrity and fidelity4. Assess student learning

Study:1. Examine student assessment results (compare to baseline)2. Assess the impact of research-based best practice/improvement theory on

student achievement

Act:1. Standardize the implementation of research-based best practice (improvement theory) that improved student learning (revise the flow chart to reflect changes made to the system)2. If improvement theory was unsuccessful continue the PDSA cycle (try another improvement theory based on the next identified root causes)

Action ResearchOverview

for Professional

Learning Communitie

s

Identifying Root Cause!

• 3 Quality Tools–Cause and Effect Diagram

–Relations Diagram

Cause & Effect DiagramHow is it made?

1. Identify the problem.

2. Record the problem statement.

3. Draw and label the main bones.

4. Brainstorm for problem causes.

5. Identify the most likely cause candidates.

People InstructionalMaterials

State/NationalRequirements

Methodology

Low Integration

of State Test

Objectives Across

Curriculum Areas

Internal resistance to change

Lack

of

know

ledg

eLac

k of

in

form

atio

n

Teachers have no knowledge on how to integrate

Time

Worksheets & games isolate skills

State tests divided by content area

Identified Problem (effect)

Backbone

Prim

ary

Cau

sal

Cat

egor

ies

Cause

Sub Cause

What’s Next?

• After completing the Cause and Effect Diagram, the Relations Diagram can help identify root causes

Relations Diagram

Relations DiagramHow is it made?

1. Clearly define the issue or problem.

2. Construct the diagram layout.

3. Analyze the relationships.

4. Count the arrows.

5. Identify the root causes and effects.

6. Study the final diagram.

Problems in Physical Education)

The Teacher Was Mean

Some Students Were Not Listening To The Teacher

The Teacher Yelled At Us

Some Students Were Not Behaving

#In / #Out

2 / 1

3 / 0

0 / 3

1/ 2•Root causes are those factors or

aspects of a problem which primarily influence other factors (arrows out)

Root Cause Identified

• Once root cause is identified… it is time to select a research-based improvement theory

Prior to next Prior to next meeting…meeting…

Share the Deployment Share the Deployment Instrument with your Building Instrument with your Building Leadership Team and discuss how Leadership Team and discuss how it could be used to…it could be used to…

Provide support to your Action Provide support to your Action Research Deployment TeamResearch Deployment TeamNovember 29/30November 29/30Cause & EffectCause & EffectRelations DiagramRelations Diagram

Final Final Thoughts…Thoughts…

Questions? Questions? Comments?Comments?Meeting EvaluationMeeting EvaluationNext Meeting- January Next Meeting- January 2323rdrd, 2007, 2007

Thank you- Leaders Thank you- Leaders of Continuous of Continuous Improvement!Improvement!