QUALITY in theWorkplaceW. Edwards Deming's14 key principles on qualityin business

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H T T P S : / / E N . W I K I P E D I A . O R G / W I K I / W . _ E D W A R D S _ D E M I N G

1. Createconstancy ofpurposetoward improvement ofproduct and service, withthe aim to becomecompetitive, to stay inbusiness, and to providejobs.

2. Adopt thenewphilosophy.Awaken to the challenge,learn your responsibilities,and take on leadership forchange.

3. Ceasedependenceon inspectionto achievequality.Eliminate the need formassive inspection bybuilding quality into theproduct in the first place.

4. End thepractice ofawardingbusiness on thebasis of a pricetag.Move towards a singlesupplier for any one item, ona long-term relationship ofloyalty and trust.

5. Improveconstantlyand foreverthe system of productionand service, to improvequality and productivity,and thus constantlydecrease costs.

6. Institutetraining onthe job.

7. Instituteleadership.The aim of supervisionshould be to help peopleand machines andgadgets do a better job.Supervision ofmanagement is in need ofoverhaul, as well assupervision of productionworkers.

8. Drive outfearso that everyone maywork effectively for thecompany.

9. Breakdownbarriersbetweendepartments.People in research,design, sales, andproduction must work as ateam.

10. Eliminateslogans,exhortations,and targets forthe workforce,asking for zerodefects andnew levels ofproductivity.

11. Removebarriers that robthe hourly workerof his right topride ofworkmanship.The responsibility ofsupervisors must bechanged from sheernumbers to quality.

12. Removebarriers thatrob people inmanagementand inengineering oftheir right topride ofworkmanship.

13. Institute avigorous programof education andself-improvement.

14. Put everybodyin the company towork toaccomplish thetransformation.Remember: Thetransformation iseverybody's job!

Quality. Ourcommitmentsince 1994.WHR Group was foundedon a promise to providerelocation services with anunmatched level ofquality.

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