Putting a smile on the culture of safety frame work rev27 may2013
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Transcript of Putting a smile on the culture of safety frame work rev27 may2013
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Putting a “SMILE” On the Culture of Safety frame work
Presented at The Patient Safety & Quality Congress Middle East
16-19 March 2014
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Joint Presentation
• Krishnan Sankaranayanan MS, MBA, CPHQ– Senior Safety Officer / Tawam Hospital
• Steven A Matarelli RN, PhD– Chief Operating Officer / Tawam Hospital
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Learning Objectives
• Attendees will be able to retain, remember, and apply SMILE concepts consistently in practice
• Attendees will find the SMILE frame work meaningful, sustainable, and consistently recognizable.
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ABC, ACB,
BAC, BCA,
CAB, CBA
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Google Search……….
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Culture of Safety Is A Serious Business
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Can it be done with a SMILE!!
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SMILE as a Mnemonic
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Use of Mnemonics
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Popularly used Mnemonic in messaging
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Mnemonics & Memory
• Correlation of thoughts plays a significant role in retention and recognition
• Strengthen recognition and information recall• Encodes complex information
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Mnemonics & Memory
Recognize Retain Remember
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Strong Influence
Joy and meaning will be created when the care provider’s feels valued, safe from harm, and being part of the solutions for change”
Caring for those (employees), who care for the patients. Employee engagement, getting them excited about providing good service to patients, which reflects on patient loyalty and good outcomes
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SMILE- Model
S - Systems & Support M -Morale & MotivationI - Information & Open CommunicationL - Leadership & Commitment E - Empowerment & Engagement
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Missing elements in the conventional Frame Works
Health Policy Makers
Regulatory agencies
Care providers
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SMILE Frame Work
• External Constructs – Health Policy Decisions– Regulators– Healthcare Leaders
• Build on a solid foundation – Commitment and Engagement
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SMILE Frame Work
• Internal Constructs– Patient
• Respect -patients treated with respect; without any discrimination of race, color and religion
• Information- communicating clearly in an easily understandable manner
• Care- unrestricted access to care
– Care Provider• System- creating forced functions • Empowerment- opportunities to speak up • Support- principles of natural justice
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Conclusion• Although patients are at the center focus in
healthcare.• Care providers hold equal prominence in the
patient safety movement• Delivering safer care is linked to external and
internal constructs that influence and drive the SMILE philosophy.
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Thank You