Public Sector Transformation - Ministry of Finance · Public Sector Transformation The role of ICT...
Transcript of Public Sector Transformation - Ministry of Finance · Public Sector Transformation The role of ICT...
Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.
Public Sector TransformationThe role of ICT
Maria-Jose SOBRINI, CiscoIBSG Director, Mediterranean
Cyprus, Sept 2011
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“ICT is a productivity driver within the technology sector , a productivity enabler of other sectors AND a productivity creator of new products and services”
Dimitris ZhengelisSenior Economic Advisor,
“21st centyry challenges: networked solutions”, 2011
INNOVATIONINNOVATION PRODUCTIVITYPRODUCTIVITY
ART OF CONNECTEDNESS(people, data, communities, decision
makers )
ART OF CONNECTEDNESS(people, data, communities, decision
makers )
RESILIENCE(sustainable growth)
RESILIENCE(sustainable growth)
“Analisis government decision-makers: what are they looking for?”, IBSG, 2011
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Foccused Innovation
Collaboration
Rationalisation of resources
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“Innovation is a process through which economic or social value is extracted from knowledge ... through the creation, diffusion and transformation of ideas ... to produce new or significantly improved products (good or service) or processes.“
Conference Board of Canada
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New York City 3-1-1 One call does it all
Resolution / Feedback
Completion Confirmation
FAQs, Agency Directory Assistance, General Inquiries, Service Requests
3-1-1 CitizenService Center
Consistent and integrated service across all access channels 24 X 7
Agency Call Centres and Offices
Enhancement
Ontario, Canada – Shared services
$200M annualized savings (economies of scale)
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PPP
New business models• Organisation• Funding• Operation• Go-to-market
IC solution development and delivery platform (Portal & IaaS)
ICTpartners l institutions
Government
Ecosystem partners
SMBs
Service/solution development
Technical and user testing
Private Sector
Sustainable Connected
Buildings & HomesUrban servicesCommunity
services
Real Estate Developers
Service Concept
developmentService delivery
Lab, equipment, workspaces and collaboration tools
OtherSolutions
SMBs
WATERFRONT TORONTO INNOVATION CENTER
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entrepreneursOP COMPANY
Privatecompanies
PPAA
Communitiesof Interest
Universities
Investorscommunity
Business Angels
ZARAGOZA
TORONTO
SFCO
Collaboration platfomVideoconference, webex,
web portal
“Madrid Network of
Entrepreneurs”
INNOVATING IN THE WAYS OF CREATING VALUE
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“Collaboration is working together to achieve a goal.It is a recursive process where two or more people or organisationwork together to realize common goals, by sharing knowledge, learning and experiences ….”
Wikipedia, 2011
“ ... where the power of connectedness is changing the effectiveness of how it is being delivered ….”
Maria-Jose Sobrini, Cisco, 2011
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efficiency
• “Virtual Justice”: • Comply to requirements (risks, privacy)• Increases solving agility (20%)• Reduces costs• Door opener to innovate in close
environment!
• Collaboration (voice, video, data) spanish central government, in 4 years
• 1, 200 MM euros cost saving• 420 MM euros increase productivity• 60.000 (t) CO2 reduction
• “Granada 2010”, 23 countries connected for 2 days
• 750 M euros savings• 2. 500 hrs• 30 t CO2
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sustainable
CarerCarerPolicy MakerPolicy Maker
“AGING WELL IN
ANDALUCIA”
Universal Translation
Family/Environment/
volunteers
Family/Environment/
volunteers
Service Provider (public, private)Service Provider (public, private)
AGING WELL VIRTUAL NETWORK(voice, video, data)
Estimated impact, 2018: provider 487M euros, employment 47.000, economic growth 2.100 M euros, EU metrics (QoL/time elder, family and carer)
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with involving
Cause orCure?
Cause orCure?
Social Media Analytics Proactive GovernmentSocial Media Analytics Proactive Government
•7 districts SFCO, and growing …•Open source/ crowdsourcing•“PPPP (last P is PEOPLE!)”
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“The Federal Government’s current Information Technology (IT) environment is characterized by low asset utilization, a fragmented demand for resources, duplicative systems, environments which are difficult to manage, and long procurement lead times.These inefficiencies negatively impact the Federal Government’s ability to serve the American public. …”
Vivek Kundra, former CIO US federal GovtAdvisor to Digital Agenda EU Comission
GLOBAL FEDERAL STRATEGY
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Intelligent ICTIntegrated campuses /workplace
Infrastructure Consolidation
(ICT)
Focus on core business (PPP)
Everything as a Service (Cloud)
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Cloud computing is a new way of offering and consuming IT resources. It is not a new technology per se, it is a new business model. And, it is being
implemented today globally because the technology that supports it exits.
…. We will deep dive into Cloud after the lunch-break!
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Assembly line, 1914: workers stay in their place and their work comes to them
Results: 13,000 workers at Ford made 260, 720 cars . In the rest of the industry, it took 66,350 workers to make 386, 770
What would he do today? ..... bring information, people and resources to the user, wherever the place, time and device, in order for him to reach his objectives.