Prosci Change-Enabling Systems TCB 2017
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Transcript of Prosci Change-Enabling Systems TCB 2017
Harnessing the Power of Change-Enabling Systems in Transformation Tim Creasey
Prosci Chief Innovation [email protected]/in/timcreasey
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Attunement to the market
Industry-leading research
Actionable insights
Elegant Simplicity
Capability-enabling offerings
In a world of disruption and constant change, what is your organization doing to create
long term relevance for customers and employees?
2014 –2015 –2016 –
Change-Enabling Systems
CMROIChange ScorecardChange Ecosystem
bringing my A-game for TCB…
Prosci Development Approach
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Change-EnablingSystems
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Bigger Change
More Complex Change
More Cross Functional
Faster Change
More Information More Connected
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Velocityof change
in the worldand your org
Demandto deliver
results and outcomes
Needto get better
at change and transformation
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Harness
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Example 2
Example 1
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Harness
Proc
ess M
gmt
Name: Corporate Core
Anal
ytic
s
Prob
lem
So
lvin
g
Proj
ect M
gmt
Chan
ge M
gmt
Real-life examples that got me started…
Name: Org & Process OptimizationPr
oces
s
Chan
ge M
gmt
Perf
orm
ance
M
gmt
Stra
tegy
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Example 3
Example 4
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Harness Name: Operations Optimization
Proj
ect M
gmt
Chan
ge M
gmt
Lear
ning
and
D
evel
opm
ent
Perf
orm
ance
Im
prov
emen
t
Chan
ge M
gmt
Name: TransformationPr
ogra
m M
gmt
Agile
D
evel
opm
ent
Com
mun
icat
ions
Expe
rienc
e O
wne
rs
Real-life examples that got me started…
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Actionable cultureAdoption managementAgileAgileAgileagileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileAgileagileagileagileAgileAgile product developmentagile project managementAnalyticsAnalyticsAwareness to recognize the peopleBig Data and AnalyticsBusiness growthbusiness transformationBusiness TransformationCareer development platform
Changechangechange academyChange capabilities live in the org development teamChange communityChange is embedded everywherechange learningChange managementchange managementChange mgmtChange MgtChange networkChange project management officechange readinessChange strategy team and velocity measuring tools.CloudCoachingCo-creationcollaborationCommunicationCommunicationCommunicationcommunicationCommunication and trainingCommunication and trainingCommunicationsCommunicationsCommunicationsCommunicationscommunicationsConnectednessConscious leadershipContinuous improvementContinuous improvementContinuous ImprovementContinuous improvementContinuous improvement (Lean)Culture
culture shiftCustomer experienceData analysisData analyticsData analyticsData Science and Machine IntelligenceDecision makingDecision quality datadecision-makingDesign thinkingDesign thinkingDesign thinkingDesign thinkingDesign ThinkingDesign thinkingDesign ThinkingDigitalDigital leadershipDigital TransformationDigital transformationDigitizingDigitizing the organizationEmployee experienceengagementEnterprise PMO capabilityFaster decision makingfeedbackHRHRBP change capabilityImpact analysisImpact measurementIndustrial engineeringIndustry changeInnovationInnovationinnovationInnovationinnovation CultureIoTKnowledge
Knowledge & collaborationL&DLeadership developmentLeadership DevelopmentLeanLeanLeanLeanLeanLeanLeanLean DeploymentLean/process improvementLearningLearningLong term behavior changeMobileNew tech platformsopen learningOperational effectivenessOperational ExcellenceOptimizationOrg designOrg designorg designorg designOutcomespeople and talentPerformance managementPerformance standardsPlanning and alignment functionPredictive analyticsPredictive analyticsProcess and program mgmtProcess EngineeringProcess ExcellenceProcess improvementProcess ImprovementsProcess TransformationProgram management
program managementprogram managementProject managementProject managementProject ManagementProject managementProject managementproject managementProject MgmtProject MgtProject/Portfolio ManagementQualityreadinessResilienceRisk Mgmt and SecurityRoboticssix sigmaSix SigmaSix sigmasocial collaborationstrategic execution office (PMO)Strategic flexibility and adaptabilitystrategic growthstrategic planningstrategic planningStrategic thinkingStrategyStrategyStrategy Deploymentstrategy executionStrategy implementation managementTalent Managementtechnical skillsTrainingTrainingtrainingTransformationValue realizationVocWorkforce analytics
Results from Change & Transformation
Attendees, June 2017
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•Agile Development
•Architecture
•Benefit Realization
•Business Analytics
•Change Management
•Collaboration
•Communications
•Continuous Improvement
•Culture
•Customer Experience
•Data Analytics
•Design Thinking
•Digital Strategy
•Employee Engagement
•Human Performance
• Innovation
•Knowledge Management
•Leadership
•Lean
•Learning & Development
•Organization Design
•Organization Development
•Performance Management
•Portfolio Management
•Process Management
•Program Management
•Project Management
•Quality
•Six Sigma
•Strategy
•Talent Management
•Training
•Transformation
Contemporary Capabilities
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Which capabilities do you need?
Of course, the answer is it depends…
CAPA
BILT
IY
NAME
CAPA
BILT
IY
CAPA
BILT
IY
CAPA
BILT
IY
CAPA
BILT
IY
The external triggers and internal performance drivers of your organization dictate the particular capabilities that should comprise your change-enabling system. Which capabilities are needed to support your unique needs, challenges and opportunities?
“
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A platform of several change capabilities intended to provide a coordinated solution supporting change efforts to increase change outcomes and probability of success.
A particular discipline or body of knowledge/effort intended to address a particular facet of organizational performance.
Change-Enabling System
Capa
bilit
y 1
Capa
bilit
y 2
Capa
bilit
y 3
Capa
bilit
y n
Change-Enabling System
Capa
bilit
y
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Prosci Webinar
• January 18 and 19, 2017– 677 attendees on Wednesday
– 382 attendees on Thursday
• Attendees were prompted for examples of their change-enabling systems
C H A N G E M A N A G E M E N T
How to Harness the Power of Your Change-Enabling Systems
Research | Methodology | Training | Advisory Services
www.prosci.com | [email protected]
120 examples provided in real-time!
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Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt
Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt
Global Transformation project management, change mgmt, value realization
Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication
Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution
Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management
Operational excellence process optimization, change management, agile development, project development
Org Agility Strategy, Transformation, Innovation, CM, PM
Org Development Strategic Initiative, Lean, Intake Process, Risk Management
Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement
Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition
Performance Driven Culture change leadership, agile, process management, org design, continuous improvement
Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training
Strategic change & improvement strategy, project management, change management, continuous improvement
Strategic execution project management, change management, strategy, analytics, performance improvement
Transformation strategy and architecture, epmo, customer experience, business capability
Transformational innovation, change management , collaboration , communication, strategic planning
Unnamed PMO, Innovation, Strategy and Planning, Communications
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Change Lean, Six Sigma, Project Mgmt, Process Improvement, Knowledge Mgmt, Change Mgmt
Global Strategy Agile, Project Mgmt, Programme Mgmt, PMO, IT Delivery, HR, Business Change, Change Mgmt
Global Transformation project management, change mgmt, value realization
Innovation Management Innovation, Facilitation, Design Thinking, Leadership, Active Communication
Management & Tech Consulting Change Management, Client Management, Adaptation, Strategy, Execution
Operational Excellence Process, Quality & Analytics, Project Management, Communications, Change Management
Operational excellence process optimization, change management, agile development, project development
Org Agility Strategy, Transformation, Innovation, CM, PM
Org Development Strategic Initiative, Lean, Intake Process, Risk Management
Org Transformation Transformation, Project Management, CM, Strategy, L&D, Continuous Improvement
Organizational Excellence Org Development, Change Mgt, Performance Mgt, Business Analysis, Rewards and Recognition
Performance Driven Culture change leadership, agile, process management, org design, continuous improvement
Program Administration Strategy, Change Management, Process Improvement (Lean), Project management, metrics, training
Strategic change & improvement strategy, project management, change management, continuous improvement
Strategic execution project management, change management, strategy, analytics, performance improvement
Transformation strategy and architecture, epmo, customer experience, business capability
Transformational innovation, change management , collaboration , communication, strategic planning
Unnamed PMO, Innovation, Strategy and Planning, Communications
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Total ExamplesCM
PM
Process
Strategy
Communications
Continuous Improvement
L&D/Training
Agile
120
94
70
33
27
20
18
18
18
Change-Enabling Systems: Capability Inventory
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Lean
Six Sigma
Program
Transformation
Leadership
OD
Innovation
Portfolio
Benefit Realization
Business Analytics
Culture
Architecture
Knowledge Management
Quality
Total Examples 120
3
Change-Enabling Systems: Capability Inventory
3
4
4
5
6
6
7
7
8
8
10
10
15
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Average: 3.7
11%
18%
36%
31%
4%
0%
>5
5
4
3
2
How many capabilities made up your system?
CM
CM+PM 50%
CM+Process
22%
CM+Strategy
17%
CM+Continuous
13%
CM+Agile13%
CM+Comm
12%
CM+Training
11%
CM+PM+Process
16%
CM+PM+Strategy
11%
+ Frequent Combination +
all 41.7%
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To address today’s state of change, organizations are establishing
change-enabling systems to house and grow key change capabilities.
The challenge is ensuring that these systems and capabilities are effectively driving change results.
Activate
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Coming together is a BEGINNINGKeeping together is PROGRESSWorking together is SUCCESS
Henry Ford
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Effective Change-Enabling Systems Need:
Anchorsfor
Integration
Commonand Shared
Understanding
Platformfor
Collaboration
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A frame I’ve been using…
Why We DoWhat We Do
What We Do
How To Engage
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Purpose (To/By)
Concise descriptionof our actions/approach
Trigger questions for “when” and “how much”
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Discipline Discipline Discipline Discipline Discipline
Why We Do What We Do
What We Do
How ToEngage
Change Management Discipline Discipline Discipline
Why We Do What We Do
TO capture people-dependent ROI BY preparing, equipping and supporting people
What We Do• Structured and
Intentional• Individual and
Organizational• Everyone’s job
How ToEngage
Answer 2 questions:1. How much of results
depend on people?2. Who has to do jobs
differently (and how)?
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Shape a shared purpose
Focus on impact
Coordinate, errr, coordination
Shift both mindset and toolset
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Mind set
Too
lset
LOW HIGH
HIGH
Equippedbut
Unengaged
Engaged
butUnequipped
Shift both mindset and
toolset
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Shape a shared purpose
TO/BY Purpose Statement Format
TO ________________ BY ________________
for the change-enabling system
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Each change effort will be unique, requiring different “amounts” of each system capability. How will you assess/evaluate needs?“
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Coordinate, errr, coordination
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Each phase of an effort will require different contributions from each capability. How will you map out each capability’s involvement?“
Capability 3
Capability 1
Capability 2
Capability 4
Capability 5
InitiateInitiate PlanInitiate Plan DesignInitiate Plan Design DevelopInitiate Plan Design Develop DeployInitiate Plan Design Develop Deploy Sustain
Coordinate, errr, coordination
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Focus
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Focus
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Change-Enabling SystemsConclusions and Questions
Prosci SolutionsDelivering organizational results by
catalyzing individual transitions
http://www.prosci.com | http://[email protected]
Build individual change competenciesApply change management on initiativesEmbed organizational change capability
http://[email protected]