Project Methods Intro Pack
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Transcript of Project Methods Intro Pack
Project Methods
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
About us
Founded in 2006, Project Methods have become a leading provider Project and Programme Management related services.
We are focused on enhancing your organisation’s performance, productivity and profitability through the pertinent use of transformation & technology.
Our collaborative approach enables us to work alongside our clients and define and develop IT-enabled business and transformation strategies that drive top-line growth, profitability, efficiency and agility.
We employ the very best consultants: Programme Managers, Programme Directors, Project Managers Business consultants (Analysts, BPR, M&A, etc) Technical consultants (Testing, Data Migration, Systems Integration, etc) Programme Office / Project Office experts
From our consultant base we are able to undertake in excess of 2,000 consulting days per months.
Sector experience:
• Financial Services
• Retail
• Energy, Oil and Gas
• Construction
• Government
• NHS / Primary Care Trusts
• Telecoms
• Environmental and CSR
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
How do we help
Improving Performance - We work in partnership with our client to strengthen the performance of your projects through consistent and correct use of project management techniques
Providing Direction - Our project managers skillfully manage any size or complexity of project using proven techniques and processes. We will help you achieve your strategic goals by providing concept to completion project management services.
Supporting Delivery - Out of the ordinary initiatives can be daunting. With so many delivery challenges to consider, where do you start? We understand what makes something challenging and risky, and help you focus on the key aspects that will make the difference.
Core Service :
• Business Planning & IT Strategy Planning
• IT Transformation
• Business Process & IT Outsourcing
• Programme & Project Management
• IT Cost Reduction
• Share Service Centers
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
What we do
• Mergers & Acquisitions
• Business & IT Integration
• Business Transformation
• Organisation Relocation
• Technology Implementation
• Supply Chain Rationalisation
• Product/Service Launch
• Mandatory Change
• Outsourcing / Off-shoring
• We turn strategic ideas into reality - transforming the “think tank” into a “do tank”
From managing the integration after a merger, to implementing a strategic software package, we have a broad range of project delivery experience
We provide the leadership, insight, management tools and expertise to ensure successful delivery of investment benefit
Project Management:
• Programme & Project Managers
• PMO Consultants
• Project Management Frameworks
• Project Rescue
• Project Audits & Assessments
• Business Case Development
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Why partner with us
We bring extensive expertise in the design and implementation of change
We are not just ‘advisors’ that talk a good game – we take accountability and responsibility for delivery, engendering energy, action and common-sense
We tailor solutions to each unique client situation using our comprehensive armoury of management methods, techniques and tools
We only employ professional consultants with hands-on delivery experience
We provide exceptional value for money, typically tying our commercial success to that of our clients
IT Transformation:
•Service Delivery Design
•Governance & Controls
•IT Shared Services Centres
•IT Cost Reduction
•Operating Model Design
•IT Outsourcing
•Strategic Sourcing
•Virtualization
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Typical areas of engagement
Programme Management - We provides qualified and experienced professional Programme, Project and PMO Consultants who ensure complex, multidisciplinary projects are completed in accordance with customer requirements and objectives.
Shared Services - We support clients to transform their HR, Finance & IT departments into self-sustaining business units that increase performance while reducing operational costs.
Merger & Acquisition - Merger integration challenges are almost entirely related to failures in merger management, rather than to the underlying strategic rationale. We work with our clients to reduce M&A risk through improved due diligence and effective programme management of the integration.
Cost Reduction - Reducing Sales, General and Administration costs (SG&A) has become a necessity with increasing pressure for margin improvements. We support our clients in approaching SG&A restructuring with a solid focus on strategy definition and tangible improvements.
Business & Technology Transformation - We work with our clients to deliver Business Intelligence upgrades, ERP implementations, M&A consolidation activities, applications modernisation, business transformation or just about any other change initiative a client can invents. We strive to be a partner that works diligently with you throughout the process to deliver solutions that meet or exceed your specific business requirements.
Business Transformation:
• Shared Service Implantation
• Business Process Design
• Building Capability
• Cost Reduction
• ERP Implementation
• Portfolio Management
• Enterprise PMO
• Business Planning
• Business & IT Strategy
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Lean operating model
Our business is upon the most lean operational cost base possible.
Our offices - We use a managed services approach to our office needs that means we can deploy a new office or expand from within our current locations within a single business day
Our technology - Our managed services approach equally applies to our technology platforms with extensive use of SAAS (Software as a Service) solutions for all our core applications, this means we have the ability to turn on and off services based on demand
Our people – We have a mix of retained and associate consultants and at any given time can draw from a combined talent pool of around 300 consultants
Our focus is to maintain a cost base that allows us to deploy the best team at the most realistic price point.
In short the best advice, the best people and the at the best price at a time when value for money is the single biggest differentia.
Technical Capabilities:
• Enterprise Resource Management from Oracle, SAP, PeopleSoft, COINS, IFS & Axapta
• Customer Relationship Management from Siebel, Chordiant & Microsoft
• Citrix & Virtualisation deployment & optimisation
• Solution Architecture Design
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Case Study LINPAC Group
Challenge
To establish and manage an Enterprise Programme Management Office (ePMO), implement MS Project & Portfolio Server and a revised IT Governance Framework for all major information technology projects.
Solution
Project Methods designed and implemented an Enterprise Program Management Office and IT governance structure that centralised management of IT projects. The EPMO took on key day-to-day responsibilities within each of the projects, these responsibilities included project planning, procurement support (e.g., RFP development, proposal evaluation, negotiations), project management, technology lead and vendor management.
Results
Defined global sourcing & vendor management strategy that reduced IT costs by 18%
Developed an ePMO maturity model that was used to track functional maturity
Established ePMO Steering Committees at Group and Divisional levels
Implemented Microsoft Project Server, Enterprise Project Management tool set with SharePoint
Implementation of a ePMO
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Strategy Setting
Business Case Development
Project/Program Delivery
Business Performance
Current Last Period Target Status Current Last Period Target Status
(No.) (No.) (No.) (Hours) (Hours) (Hours)
Hired (No)Interviewed
(No)(Dhs) (Dhs) (Dhs)
÷ (%) (%) (%) (Dhs) (Dhs) (Dhs)
(No.) (No.) (No.) (No.) (No.) (No.)
(No.) (No.) (No.)
(Day) (Day) (Day)
(No.) (No.) (No.)
(Dhs) (Dhs) (Dhs)
Part 4: Employees per phaseCurrent Last Period Target Status Target Status
Resignation FTE Feasibility Phase (No.)÷ (%) (%) (%) Design Phase (No.)
(No.) (No.) (No.) Tendering Phase (No.)Total absent
daysScheduled
working days(No.)
÷ (%) (%) (%)
Current Last Period Target Status
(No.) (No.) (No.)(No.) (No.) (No.)(No.) (No.) (No.)(No.) (No.) (No.)(No.) (No.) (No.)
TOTAL (No.) (No.) (No.)
(%) (%)
Construction Phase (No.) (No.)
(No.)(No.)
(No.)
Persons Interviewed
Resignations
Success Rates of Training & Development
Competency Requirements vs. Availability
Time to Fill Vacancies
Number of Vacancies
Cost per recruitment
(No.)
(%)
(%) (%) (%)
(No.)(No.)
Last periodCurrent
Absenteeism Rate
Use of Organization Provided Facilities
(No.) (No.) (No.)
Accidents
Staff Turnover/Loyalty Rate
Part 3: Employee Satisfaction
Other
Absenteeism by Category
Sick Leave
MaternityGrievances
Employees Put Through Training
Hired/Interviewed Ratio
Part 2: Training
Persons Hired
Total Training Costs
FTE (Full Time Equivalency)
Part 1: Staffing
Average Training Hours per FTE
Average Training Costs per FTE
NationalityBritish
28%
UAE16%
Lebanese6%
Australian4%Algerian
3%Iraqi1%
Indian9%
Egyptian1%
Jordanian10%
American3%
Canadian4%
Sudanese1%
Palestinian4%
Pakistani1%
Omani1%
Yemeni1%
Malaysian1%
Danish1%
Service Reporting
Project/Program/Portfolio Control
Enterprise Performance ManagementClient Vision and Strategic
RoadmapClient Strategic Objectives
Balanced ScorecardDepartmental Balanced
Scorecard
Proposition & Business Case Process
OutlineBusiness Case
Gate
FullBusiness Case
Gate
StrategicAssessment
Gate
Business Case Plan
Gate
• Solution Proposition document review• Score proposition against Client strategy• Confirm stakeholder buy-in and sponsorship • Confirm Business Case Plan approach/scope• Business Case Development Plan review• Confirm Business Case deliverables and gates• Address capacity and capability issues• Approve resourcing and cost implications• Visions & Outcomes, TOM review• Review solution against Client strategy• High Level Cost Benefit review• Approve OBC & FBC stage plan• Programme/Project Delivery Plan review• Agree 3rd parties and contracts/legalities• Detailed Cost/Benefit review• Approve FBC & Stage 1 delivery plan
Proposition & Business Case Gateways
Service Delivery
1
2
5
GOVERNANCEBuild and implement best-practice governance and controls whilst minimising bureaucracy
GUIDANCEHelp teams to deliver business-critical by providing hands-on expertise
COACHINGCoach and mentor teams
to become a centre of excellence for knowledge
and learning
REPORTINGEstablish regular and accurate dashboard based reporting to
provide ‘early warning’ management information
PerformanceManagement
Service Improvements
HR / Finance / OrganisationService CatalogMaintenance
Legal Contracts
RFP/Sourcing
Service Agreements
Process Development
Vendor Management
SLA’s/OLA’s
Internal KPI’s
Supplier ManagementVendor Research
6
3
4Managed Service
Tran
sition
and
Tran
sform
ation Build Internal
Capability
Design and Build Acqui
re an
d Pa
rtner
(O
utso
urce
)
CompositeSolution
Functional &Technical
Requirements
Functional &Technical
Requirements
Project InitiationPlanning
Project InitiationPlanning
Program Management
Plan
Program Management
Plan
Vision & Outcomes
Vision & Outcomes
High-LevelCosts & Benefits
High-LevelCosts & Benefits
TargetOperating
Model
TargetOperating
Model
RejectedRejected
Rejected
Rejected
Customer Meeting
Notes
Customer Meeting
NotesProposition
Log
Proposition Log
Opportunity Assessment
Opportunity Assessment
Internal Proposition
Internal Proposition
Service/Solution Proposition Document
Service/Solution Proposition Document
Strategic Assessment
Gate
Business Case Development
Plan
ADGS Budgeted Projects
Business Case Plan Gate
Outline Business
Gate
Outline Business
Case Gate
RFP/RFI Proposal
FullBusiness
CaseGate
FullBusiness
Case
Solution Need and Justification
Business Case Development
Customer Relationship Management
7
Employee Satisfaction% Skill gaps closed
% of nationalsPeople Utilization
Contractors as % of total staffAttrition/Retention
% failing probation
Develop demand aligned capability
No. of processes signed off
% Process Compliance
Major NC (Audits)
No. of processes improved
Establish Repeatable quality
Processes
No. of complaintsCustomer Satisfaction
Clearly agreed working processes
No. of decisions made with EC involvement
SLA performance
Deliver our promises
Manage Government/Partner relations
% projects progressing as per plan
Variation (Budget v/s Actual)- Capex- Opex
- Revenue
Portfolio Balance (% contribution from each line)
Measures
Financially Strong
Strategic Objectives Targets Projects
Financial
Customer
Internal
Learning & Growth
Establish Commercial Readiness
100%
15%15%
AED 200 mm
NR
TBD75&
NR0
0%20
100%02
TBD
100%2%80%
75%10%
0%
External Clients
1. Data Centre Project 2. Abu Dhabi Network 3. Transitioned Projects
Internal Clients
1. Document Management System 2. Enterprise Platform
3. Service Management System 4. Call Centre 5. Internal Oracle Project
6. Corporate Reporting 7. CRM
8. Al Bateen Network 9. Tactical Platform Application
10. ADGS Intranet 11. ADGS Website
12. Enterprise Integration Solution 13. Business Perf Mgmt System 14. Project Management System 15. Fixed Asset Tracking
16. Content Management System
Internal improvement projects
1. TS Operating Model2. TS Transformation
2009
Actuals
60%
60%15%
AED 20 mm
NR
TBD68%
NR2
5%10
85%21
TBD
50%0%60%
30%2%
0%
Status
• Target 1
• Target 2
• Target 3
• Target 4
Ready for business
Service delivery
Service excellence
Serviceexpansion
Solutionsexcellence
Global recognition
2009 2010 20132011 20142012
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
Today Tomorrow Future
• Target 1
• Target 2
• Target 3
• Target 4
Ready for business
Service delivery
Service excellence
Serviceexpansion
Solutionsexcellence
Global recognition
2009 2010 20132011 20142012
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
• Target 1
• Target 2
• Target 3
• Target 4
Today Tomorrow Future
Employee Satisfaction
% Skill gaps closed% of nationalsPeople UtilizationContractors as % of total staff
Attrition/Retention% failing probation
Develop demand aligned
capability
No. of processes signed off
% Process Compliance
Major NC (Audits)
No. of processes improved
Establish Repeatable quality Processes
No. of complaints
Customer Satisfaction
Clearly agreed working processes
No. of decisions made with EC involvementSLA performance
Deliver our promises
Manage Government/Partner relations
% projects progressing as per plan
Variation (Budget v/s Actual)- Capex- Opex
- Revenue
Portfolio Balance (% contribution from each line)
Measures
Financially Strong
Strategic Objectives Targets Initiatives
Financial
Customer
Internal
Learning & Growth
Establish Commercial Readiness
100%
15%15%
AED 200 mm
NR
TBD75&
NR0
0%20
100%0
2
TBD100%2%
80%75%
10%0%
2009
Example
Example
The CRM Value Chain
Know
Target
Sell
Servi
ce
The CRM Value Chain
Know
Target
Sell
Servi
ce
Know
Target
Sell
Servi
ce
Operational CRM Analytical CRM
Collaborative CRM
Operational CRM Analytical CRM
Collaborative CRM
Project Methods | Improving Performance, Providing Direction & Supporting Delivery
Contact DetailsWe are headquartered in the London with a network of branch offices in Europe and the Middle East.
Contact us:
[T] +44 (0) 207 117 8111
[F] +44 (0) 207 117 3470
[U] www.projectmethods.co.uk
Project MethodsLyttleton House64, Broomfield RdChelmsford Essex CM1 1SW