Project Management

Project Management

Quality Management*

Dr. Khalid S. Husain

Project Management

Definition of Quality

Quality is the sum of characteristics of an entity that describes and affects its ability to satisfy stated or implied needs, it’s conformance to requirements and it’s fitness for use

Meeting or exceeding your customers’ requirements/needs.

Doing the right things right first time and every time

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There are 8 ways to evaluate the Quality according to customers’ requirements:

•Performance

•Reliability

•Durability

•Serviceability

•Aesthetics

•Features

•Perceived Quality

•Conformance to Standards

Definition of Quality

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Project Quality Management Tasks

Quality planning: identifying which quality standards are relevant to the project and how to satisfy them

Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality standards

Quality control: monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality

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Modern Quality Management

Modern quality management :– requires customer satisfaction (internal/external)– prefers prevention of the cause of quality defect to

inspecting the product for defects at the end– recognizes management responsibility for quality– Continuous improvement

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Awards for Distinctive Quality Management

The Malcolm Baldrige Quality Award was started in 1987 to recognize companies with world-class quality

ISO 9000 provides minimum requirements for an organization to meet their quality certification standards

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Quality Planning

The design phase should take quality standards into consideration and ensure the matching of customer’s requirements

Many scope aspects like functionality, features, system outputs, performance, reliability, and maintainability affects the overall quality

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Quality Assurance

Quality assurance involves all the tasks done to satisfy and ensure the required quality standards for a project

The aim of quality assurance is continuous quality improvement

Quality audits help identify defects and that can improve performance on current or future projects

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Quality Control

The main output of quality control include:– Acceptance decisions– Rework– Process adjustments

Tools and techniques used include– Pareto analysis– statistical sampling– quality control charts– testing

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Planning

Assurance

Control

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The Cost of Quality

The cost of quality is – the cost of conformance or delivering products that meet

requirements and fitness for use– the cost of nonconformance or taking responsibility for

failures or not meeting quality expectations

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Five Cost Categories Related to Quality

Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range

Appraisal cost: the cost of evaluating processes and their outputs to ensure quality

Internal failure cost: cost incurred to correct an identified defect before the customer receives the product

External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer