Project ManagementOrganizational Project MGMT Business Value Role of Project Manager Project...

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PRINCESS NOURA UNIVESRSITY Project Management BUS 302 Reem Al-Qahtani This is only for helping reading the PMBOK … it has our notes for focusing on the book

Transcript of Project ManagementOrganizational Project MGMT Business Value Role of Project Manager Project...

Page 1: Project ManagementOrganizational Project MGMT Business Value Role of Project Manager Project Management Framework What is PMBOK? o PMBOK= Project Management Body of Knowledge o Indicates

PRINCESS NOURA UNIVESRSITY

Project Management BUS 302

Reem Al-Qahtani

This is only for helping reading the PMBOK … it has our notes for focusing on the book

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Chapter outline:

☑ What is PMBOK?

☑ What is Project?

☑ What is Project MGMT?

☑ Relationships among Portfolio MGMT,

Program MGMT, Project MGMT, &

Organizational Project MGMT

☑ Business Value

☑ Role of Project Manager

Project Management Framework

What is PMBOK?

o PMBOK= Project Management Body of Knowledge

o Indicates that the application of knowledge, Processes, skills,

tools, and techniques can significant impact on project success

o Describes the Project Management Processes used to manage

a project toward a more successful outcome.

o PMI = Project Management Institute www.pmi.org

o PMI Global Exams:

o Certified Associated in Project Management (CAPM)

Category General

Education PM Education

PM

Experience

Experience Within

Last

Number of

Questions

Exam

Length

Sign Code of

Conduct

One High School

graduate – 1500 hours 3 years 150 3 hours Yes

Two High School

graduate

23 contact

hours * – 3 years 150 3 hours Yes

* CAPM® candidates have the option of either completing the full 23 Contact Hours prior to submitting their CAPM® application and scheduling

their exam date OR submitting their CAPM® Application and attesting they will complete the 23 Contact Hours prior to their exam.

o Project Management Professional (PMP)

o Program Management Professional (PgMP)

o PMI Agile Certified Practitioner (PMI-ACP)SM

o PMI Risk Management Professional ( PMI-RMP)

o PMI Scheduling Professional (PMI-SP)

What is Project? “PMOK pg. 3”

o Temporary “has a definite beginning and end time”

o Create a unique product, service, or result

What is Project MGMT? “PMOK pg. 5”

o A systematic process used to initiate, plan, execute, control, and close a project to meet defined

objectives

o A science and an art

Relationships among Portfolio MGMT, Program

MGMT, Project MGMT, & Organizational Project

MGMT

o Program: “PMOK pg. 9”

Defined as a group of related projects,

subprograms, and program activates managed in

a coordinated way to obtain benefits not

available from managing them individually

portfolio

Projects sub-portfolio Programs

related Project subprograms

operations

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o Program Management

The application of knowledge, skills, tools, and techniques to a program in order to meet the

program requirements and to obtain benefits and control no available by managing projects

individually.

o Portfolio:

Projects, programs, sub-portfolios, and operations managed as a group to achieve strategic

objectives. They many not necessarily be interdependent or directly related.

o Portfolio Management:

Refers to the centralized management of one or more portfolio to achieve strategic

objectives.

Business Value

o It is a concept that is unique to each organization.

o It is defined as the entire value of the business, the total sum of all tangible and intangible elements.

o Successful business value realization begins with comprehensive strategic planning and management

Role of Project Manager

o Project Manager:

o the person assigned by the performing organization to lead the team that is responsible for

achieving.

o The role of project manager is distinct from a functional manager or operations manager.

o Functional manager:

focused on providing management oversight for a functional or a business unit

o operations manager:

responsible for ensuring that business operations are efficient.

o For reporting:

o Project manager may report to a functional manager

o Project manager may be one of several project managers who report to a program or portfolio

manager

o Responsibilities and competencies of the project manager:

o Knowledge:

Refers to what the project manager knows about project management

o Performing:

Refers to what the project manager is able to do or accomplish while applying his or

her project management knowledge

o Personal:

Refers to how the project manager behaves when perfuming the project or related

activities.

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Chapter outline: ☑ Organizational Influences on Project

MGMT

☑ Project Stakeholder and Governance

☑ Project Team

☑ Project Life Cycle

Organizational Influences and Project Life Cycle

Organizational Influences on Project MGMT

o Organization’s culture, style, and structure influence how its

projects are performed.

Organizational Culture and styles:

o Organizations are systematic arrangement of entities (person and/or department) aimed at accomplishing

a purpose, which involve undertaking projects.

o Organizational culture is shaped by the common experiences of members of the organization and most

organizations have developed unique cultures over time by practice and common usage.

Organizational Communications:

o Project management success in organization is highly dependent on an effective organizational

communication style, especially in the face of globalization of the project management profession

Organizational Structures:

o It’s an enterprise environmental factor which can affect the availability of resources and influence how

projects are conducted

Organizational

structure Functional

Matrix

Projectized Project

Characteristics Weak Balanced Strong

Project

Manager’s

Authority

Little to none Low Low to

Moderate

Moderated to

high High to total

Resources

availability Little to none Low

Low to

Moderate

Moderated to

high High to total

Who Manage

the Project

Budget

Functional

Manager

Functional

Manager Mixed Project Manager Project Manager

Project

Manager role Part- time Part- time Part- time Full- time Full- time

Project Stakeholder and Governance

Project Stakeholders

o All members pf the project team as well as all interested entities that are internal or external to the

organization or positive and negative and performing and advising stakeholders in order to determine the

project requirements and expectations of all parties involve.

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o Stakeholders have a varying level of responsibilities and authority when participating on project.

Project Success

o The success of the project should be measured in terms of completing the project within the constraints

of scope, time, cost, quality, resources, and risk as approved between the project manager and senior

management.

o Project manager is responsible and accountable for setting realistic and achievable boundaries for the

project within the approved baseline.

Project Team

o Includes the project manager and the group of individuals who act together in performing the work of

the project to achieve its objective

o Project team includes:

o Project management staff

o Project staff

o Supporting experts

o User and customer representatives

o Sellers

o Business partner members

o Composition of project teams:

o It based on factors such as organization culture, scope, and location.

o Basic project team composition:

Dedicated

Part-time

Project Life Cycle

o It’s series of phases that a project passes through from its initiation to closure.

o The phases can be broken down by functional or partial objectives, intermediate results or deliverables,

specific milestones within the overall scope of work, or financial availability.

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Characteristics of the Project Life Cycle

Cost

an

d s

taff

ing L

evel

Starting

the

project

Organizing and

preparing

Carrying out the work Closing the

project

Project Charter Project Management Plan Accepted Deliverables

Time

Deg

ree

Starting

the

project

Organizing and

preparing

Carrying out the work Closing the

project

Project Charter Project Management Plan Accepted Deliverables

Time

Project Phases

o Project may be divided into many number of phases

o A project phase is a collection of logically related project activities that culminated in the completion of

one or more deliverables.

Risk and uncertainty

Cost of Changes

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o The phase structure allows the project to be segmented into logical subsets for ease of management,

planning, and control.

o The number of phases the need for phases and degree of control applied depends on the size,

complexity, and potential impact of the project.

o Phase-to-Phase Relationship

When projects have more than one phase, the phases are part of generally sequential

process designed to ensure proper control pf the project and attain the desired product,

service or results.

Sequential relationship:

The phase starts only when the previous phase is completed.

Overlapping relationship:

A phase starts prior to completion of the previous one.

o Predictive Life Cycles

known as fully plan driven

They are ones on which the project scope, and the time and cost required to deliver that

scope as early in the project life cycle as practically possible.

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Chapter outline: ☑ Project Management Process

☑ Inputs

☑ Process

☑ Outputs

Project Management Processes

A project management process

o the management process of planning and controlling the

performance or execution of a project.

Inputs

o Documented need to act

o Project plan templates

o Lessons learned from previous projects

o Existing project management standards

o External information

o Resources for project planning and project execution

Process

o Project Initiation Processes:

o Those processes performed to define a new project

or a new phase of an existing project by obtaining

authorization to start the project or phase.

o Project Planning Processes:

o Those processes required to establish the scope of the project, refine the objectives, and define

the course of action required to attain the objectives that the project was undertaken to achieve.

o Project Execution Processes:

o Those processes performed to complete the work defined in the project management plan to

satisfy the project specifications.

o Project Control and Validation Processes:

o Those processes required to track, review, and regulate the progress and performance of the

project; identify any areas in which changes to the plan are required; and initiate the

corresponding changes.

o Project Closeout Processes:

o Those processes performed to finalize all activities across all Process Groups to formally close

the project or phase.

Outputs o Project products delivered

o Project objectives achieved (as a result of the interplay among project products and the organization or

its environment)

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Chapter outline: ☑ Integration Management

☑ Why do we manage

Integration?

☑ Who manages Integration?

☑ What will be Developed

from Project Integration?

o Lessons learned documented

Project Integration Management

Integration Management

o Includes processes to ensure that all the elements of a project are

properly coordinated

o Making tradeoffs among competing alternatives and objectives to

meet stakeholder needs

o Typically the most important knowledge area for the project Manager

Why do we Manage Integration?

o Manage changes and communication

o Reduce Project Time and Cost Involve stakeholders

early and often

o Make results visible

o Identify problems/solutions early

o Use relevant experience as early as possible

Who Manages Integration?

o Project Manager

o Team Members

o Project Sponsor

What will be Developed from Project Integration?

o Develop Project Charter:

o It’s a document issued by the project’s sponsor that authorized the project and the project

Manager

o It provides the high level requirement for the project

Project Charter

Project Title: Project Manager

Project Description:

Project Manager

Authority Level

Resources

Requirements

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group Process

Monitoring and

controlling Group

Process

Closing Group

Process

Project

Integration

Management

o Project

Charter

Project

Management

Plan

Direct and

Manage

Project Work

Monitor and Control

Project Work Perform Integrated

Change Control

C lose Project

or Phase

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Stakeholders: Stakeholder Name Stakeholder Requirements

Product Description: Describe the features and functions of the project

Deliverables: List the deliverables below:

Deliverable: Due Date:

Project Approval

Requirements

Risks Knowing at This

Time

Sponsor Signature Name:

Signature:

Date

o Develop Project Management Plan

o The process of defining, preparing, and coordinating all subsidiary plans and integrating

them into a comprehensive project management plan. The project’s integrated baselines and

subsidiary plans may be included within the project management plan.

o Direct and Manage Project Work

o The process of leading and performing the work defined in the project management plan and

implementing approved changes to achieve the project’s objectives.

o Monitor and Control Project Work

o The process of tracking, reviewing, and reporting project progress against the performance

objectives defined in the project management plan.

o Perform Integrated Change Control

o The process of reviewing all change requests; approving changes and managing changes to

deliverables, organizational process assets, project documents, and the project management

plan; and communicating their disposition.

o C lose Project or Phase:

o The process of finalizing all activities across all of the Project Management Process Groups

to formally complete the phase or project.

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Chapter outline: ☑ Project Scope Management

☑ Product and project scope

☑ Plan Scope Management

☑ Collect Requirements

☑ Define Scope

☑ Create WBS

☑ Validate Scope

☑ Control Scope

Project Scope Management

Project Scope Management

o Processes required to ensure that the project includes all work

required, and only the work required to complete the project

successfully. Product and project scope

o Product Scope:

o The feature and functions that characterize a product,

service, or results

o Project Scope:

o The work performed to deliver a product, service, or result with the specified feature and

functions.

What will be Developed from Project Scope?

Planning Scope Management

o The process of creating s scope management plan that documents how the project scope will be

defined, validated, and controlled. o The key benefits of this process is that it provides guidance and direction on how scope will be

managed throughout the project. o Scope Management Plan:

It can be formal or informal, broadly framed or highly detailed, based on the needs of the

project.

o Requirements Management Plan:

Describes how requirements will be analyzed, documented, and managed

Collecting Requirements

o The process of determining, documenting, and managing stakeholder needs and requirements to

meet project objectives.

Define Scope

o The Process of developing a detailed description of the project and product

Create WBS:

o The process of subdividing project deliverables and project work into smaller, more manageable

components.

Validate Scope

o The process of formalizing acceptance of the completed project deliverables

Control Scope:

o The work monitoring the status of the project and product scope and managing changes to the

scope baseline.

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group

Process

Monitoring and

controlling Group

Process

Closing Group

Process

Project Scope

Management

Plan Scope

Management

Collect Requirements

Define Scope

Create WBS

Validate Scope

Control Scope

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Chapter outline: ☑ Project Time Management

☑ What will be Developed from Project

Time Management?

☑ Network Diagram

Project Time Management

PROJECT TIME MANAGEMENT

o Includes the processes required to manage the timely

completion of the project.

What will be Developed from Project Time Management?

Plan Schedule Management

o The process of establishing the policies, procedures, and documentation for planning,

developing, managing, executing, and controlling the project schedule.

Define Activities

o The process of identifying and documenting the specific actions to be performed to produce the

project deliverables.

o Milestone List

A Milestone is a significant point or event in a project.

A milestone list is a list identifying all project milestones and indicates whether the

milestone is mandatory or optional.

Milestones are similar to regular schedule activities, with the same structure and

attributes, but they have zero duration because milestones represent a moment in time.

Sequence Activities

o The process of identifying and documenting relationships among the project activities.

o The tools that using here:

Activity-on-node (AON)

is one method of representing a precedence diagram. This is the method used by

most project management software packages.

Precedence Diagramming Method (PDM):

is a technique used for constructing a schedule model in which activities are

represented by nodes and are graphically linked by one or more logical

relationships to show the sequence in which the activities are to be performed.

includes four types of dependencies or logical relationships.

o A predecessor activity is an activity that logically comes before a

dependent activity in a schedule.

o A successor activity is a dependent activity that logically comes after

another activity in a schedule.

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group

Process

Monitoring and

controlling Group

Process

Closing Group

Process

Project Time

Management

Plan Schedule

Management

Define Activities

Sequence Activities

Estimate Activity

Resources

Estimate Activity

Durations

Develop Schedule

Control Schedule

Control Scope

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Finish-to-start (FS). A logical relationship in which a successor

activity cannot start until a predecessor activity has finished.

Finish-to-finish (FF). A logical relationship in which a successor

activity cannot finish until a predecessor activity has finished.

Start-to-start (SS). A logical relationship in which a successor

activity cannot start until a predecessor activity has started.

Start-to-finish (SF). A logical relationship in which a successor

activity cannot finish until a predecessor activity has started.

o Leads and Lags

A lead is the amount of time whereby a successor activity can be advanced with respect

to a predecessor activity.

A lag is the amount of time whereby a successor activity will be delayed with respect to a

predecessor activity.

Estimate Activity Resources

o The process of estimating the type and quantities of material, human resources, equipment, or

supplies required to perform each activity.

Estimate Activity Durations

o The process of estimating the number of work periods needed to complete individual activities

with estimated resources.

Develop Schedule

o The process of analyzing activity sequences, durations, resource requirements, and schedule

constraints to create the project schedule model.

o Schedule Baseline

is the approved version of a schedule model that can be changed only through formal

change control procedures and is used as a basis for comparison to actual results

Control Schedule

o The process of monitoring the status of project activities to update project progress and manage

changes to the schedule baseline to achieve the plan.

EXERCISE DATA:

o Your project planning so far has resulted in estimates as showing below in the table

o Please draw the network diagram and write down how many paths in this diagram showing which

one is the critical path

Activity Predecessor Duration in weeks

Start None 0

A Start 4

B A 2

C B 10

D A 15

E C 16

F C 16

G C 15

H F 6

I G 9

J H, I 1

K D, E, J 6

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There are 4 paths through this network:

o Start, A,D, END total 25 weeks

o START, A,B,C,E,K, END total 38 weeks

o START, A, C, F, H, J, K, END total 45 weeks

o START, A, B, C, G, I, J, K, END total 47 weeks “critical path”

sta

rt A K J

I

H

G

C B

E

D

F En

d

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Chapter outline: ☑ Project Cost Management

☑ What will be developed from Project

Cost Management ?

Project Cost Management

PROJECT COST MANAGEMENT

Includes the processes involved in planning, estimating,

budgeting, financing, funding, managing, and controlling

costs so that the project can be completed within the

approved budget.

What will be Developed from Project Cost Management?

Plan Cost Management

o The process that establishes the policies, procedures, and documentation for planning, managing,

expending, and controlling project costs.

Estimate Costs

o The process of developing an approximation of the monetary resources needed to complete

project activities.

Determine Budget

o The process of aggregating the estimated costs of individual activities or work packages to

establish an authorized cost baseline.

Control Costs

o The process of monitoring the status of the project to update the project costs and managing

changes to the cost baseline.

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group

Process

Monitoring and

controlling Group

Process

Closing Group

Process

Project Cost

Management

Plan Cost

Management Estimate Costs

Determine Budget

Control Costs

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Chapter outline: ☑ Project Quality Management

☑ What will be developed from Project

Quality Management

☑ Quality Management Diagrams

Project Quality Management

PROJECT QUALITY MANAGEMENT

Project Quality Management includes the processes and

activities of the performing organization that determine

quality policies, objectives, and responsibilities so that the

project will satisfy the needs for which it was undertaken. Project

Quality Management uses policies and procedures to implement, within the project’s context, the

organization’s quality management system and, as appropriate, it supports continuous process

improvement activities as undertaken on behalf of the performing organization.

Project Quality Management works to ensure that the project requirements, including product

requirements, are met and validated.

What will be Developed from Project Quality Management?

Plan Quality Management

o The process of identifying quality requirements and/or standards for the project and its

deliverables and documenting how the project will demonstrate compliance with quality

requirements.

o Cost of Quality (COQ)

Cost of quality includes all

costs incurred over the life

of the product by investment

in preventing

nonconformance to

requirements appraising the

product or service for

conformance to

requirements, and failing to

meet requirements (rework).

Failure costs are often

categorized into internal

(found by the project) and

external (found by the

customer).

Failure costs are also called cost of poor quality.

Perform Quality Assurance

o The process of auditing the quality requirements and the results from quality control

measurements to ensure that appropriate quality standards and operational definitions are used.

o Quality Checklists

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group

Process

Monitoring and

controlling Group

Process

Closing Group

Process

Project Quality

Management

Plan Quality

Management Perform Quality

Assurance

Control Quality

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A checklist is a structured tool, usually component-specific, used to verify that a set of

required steps has been performed.

Control Quality

o The process of monitoring and recording results of executing the quality activities to assess

performance and recommend necessary changes.

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Chapter outline: ☑ Project Human Resource Management

☑ What will developed from project

Human resource management t

Project Human Resource Management

PROJECT HUMAN RESOURCE MANAGEMENT

includes the processes that organize, manage, and lead the

project team.

The project team is comprised of the people with assigned

roles and responsibilities for completing the project. Project team members may have varied skill sets,

may be assigned full or part-time, and may be added or removed from the team as the project progresses.

Project team members may also be referred to as the project’s staff. Although specific roles and

responsibilities for the project team members are assigned, the involvement of all team members in

project planning and decision making is beneficial. Participation of team members during planning adds

their expertise to the process and strengthens their commitment to the project.

What will be Developed from Project Human Resource Management?

Plan Human Resource Management

o The process of identifying and documenting project roles, responsibilities, required skills,

reporting relationships, and creating a staffing management plan.

o Organization Charts and Position Descriptions

Hierarchical-type charts

The traditional organization chart structure can be used to show positions and

relationships in a graphical, top-down format. Work breakdown structures (WBS)

designed to show how project deliverables are broken down into work packages

provide a way of showing high-level areas of responsibility.

Matrix-based charts

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing

Group Process

Monitoring and

controlling

Group Process

Closing Group

Process

Project Human

Resource

Management

Plan Human Resource

Management

Acquire Project Team

Develop Project Team

Manage

Project Team

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A responsibility assignment matrix (RAM) is a grid that shows the project

resources assigned to each work package. It is used to illustrate the connections

between work packages or activities and project team members.

Text-oriented formats.

Team member responsibilities that require detailed descriptions can be specified

in text-oriented formats. Usually in outline form, the documents provide

information

Acquire Project Team

o The process of confirming human resource availability and obtaining the team necessary to

complete project activities.

Develop Project Team

o The process of improving competencies, team member interaction, and overall team environment

to enhance project performance.

Manage Project Team

o The process of tracking team member performance, providing feedback, resolving issues, and

managing changes to optimize project performance.

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Chapter outline: ☑ Project Communication Management

☑ What will be developed from project

Communication Management

☑ Communication models

Project Communication Management

PROJECT COMMUNICATIONS MANAGEMENT

Project Communications Management includes the

processes that are required to ensure timely and appropriate

planning, collection, creation, distribution, storage, retrieval,

management, control, monitoring, and the ultimate disposition of project information.

Project managers spend most of their time communicating with team members and other project

stakeholders, whether they are internal (at all organizational levels) or external to the organization.

Effective communication creates a bridge between diverse stakeholders who may have different cultural

and organizational backgrounds, different levels of expertise, and different perspectives and interests,

which impact or have an influence upon the project execution or outcome.

What will be Developed from Project Communication Management?

Plan Communications Management

o The process of developing an appropriate approach and plan for project communications based

on stakeholder’s information needs and requirements, and available organizational assets.

o Communication Models

Encode

Thoughts or ideas are translated (encoded) into language by the sender.

Transmit Message

This information is then sent by the sender using communication channel

(medium). The transmission of this message may be compromised by various

factors (e.g., distance, unfamiliar technology, inadequate infrastructure, cultural

difference, and lack of background information). These factors are collectively

termed as noise.

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing Group

Process

Monitoring and

controlling Group

Process

Closing

Group

Process

Project

communication

Management

Plan Communications

Management

Manage

Communications

Control

Communications

Feedback

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Decode.

The message is translated by the receiver back into meaningful thoughts or ideas.

Acknowledge.

Upon receipt of a message, the receiver may signal (acknowledge) receipt of the

message but this does not necessarily mean agreement with or comprehension of

the message.

Feedback/Response.

When the received message has been decoded and understood, the receiver

encodes thoughts and ideas into a message and then transmits this message to the

original sender.

Manage Communications

o The process of creating, collecting, distributing, storing, retrieving and the ultimate disposition of

project information in accordance with the communications management plan.

Control Communications

o The process of monitoring and controlling communications throughout the entire project life

cycle to ensure the information needs of the project stakeholders are met.

The communication activities involved in these processes may often have many potential

dimensions that need to be considered, including, but not limited to:

o Internal (within the project) and external (customer, vendors, other projects, organizations, the

public)

o Formal (reports, minutes, briefings) and informal (emails, memos, ad-hoc discussions;)

o Vertical (up and down the organization) and horizontal (with peers;)

o Official (newsletters, annual report) and unofficial (off the record communications); and

o Written and oral, and verbal (voice inflections) and nonverbal (body language).

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Al-Qahtani,R.A | P a g e 21

Chapter outline: ☑ Project Risk Management

☑ What will be developed from project

risk management

Project Risk Management

PROJECT RISK MANAGEMENT

Project Risk Management includes the processes of

conducting risk management planning, identification,

analysis, response planning, and controlling risk on a project.

The objectives of project risk management are to increase

the likelihood and impact of positive events, and decrease the likelihood and impact of negative events

in the project.

What will be Developed from Project Risk Management?

Plan Risk Management

o The process of defining how to conduct risk management activities for a project.

Identify Risks

o The process of determining which risks may affect the project and documenting their

characteristics.

Perform Qualitative Risk Analysis

o The process of prioritizing risks for further analysis or action by assessing and combining their

probability of occurrence and impact.

Perform Quantitative Risk Analysis

o The process of numerically analyzing the effect of identified risks on overall project objectives.

Plan Risk Responses

o The process of developing options and actions to enhance opportunities and to reduce threats to

project objectives.

Control Risks

o The process of implementing risk response plans, tracking identified risks, monitoring residual

risks, identifying new risks, and evaluating risk process effectiveness throughout the project.

Knowledge Area Initiation

Group

Process

Planning Group

Process

Executing Group

Process

Monitoring and

controlling Group

Process

Closing

Group

Process

Project Risk

Management

Plan Risk

Management

Identify Risks

Perform Quantitative

Risk Analysis

Plan Risk Responses

Control Risks