Project Final - India Cements

G I T A M I N S T I T U T E o f I N T E R N A T I O N A L B U S I N E S S

COMPANY PROFILE

MISSION STATEMENT of India Cements Ltd :

“We should be one of the largest Cement Companies in the Country. Our growth in size will

be through continuous review of potentials of the existing manufacturing resources, strategic

acquisitions and expansions”.

India Cements Limited(ICL) is a cement manufacturing company based in India. The

company was incorporated in 21st February 1946 and the first plant was set up at Sankarnagar

in Tamil Nadu in 1949. The initial annual manufacturing capacity of 1 lakh tones was

gradually increased and reached 4.63 lakh tones by 1959. In August 1990 the wet process

technique of manufacturing was converted to dry process technique and the wet process kilns

were replaced with a modern single dry process kilns. On 10th

April 1990, the Bureau of

Indian Standards (BIS) granted ICL the ISO:9001:2000 standard certification. It has seven

cement manufacturing plants/facilities spread over Southern India (Andhra Pradesh & Tamil

Nadu) catering to major markets in South India and Maharashtra. The capacities of its plants

are over 9 million tons per annum.

The company is the largest producer of cement in South India. It‟s plants are well spread with

3 in Tamil Nadu and 4 in Andhra Pradesh which cater to all major markets in South India

(Andhra Pradesh, Tamil Nadu Karnataka, Kerala) & Maharashtra. India Cements is the

market leader with a market share of 28% (approximately) in Southern India. It aims to

achieve 35% market share in the near future. The Company has access to huge limestone

resources and plans to expand capacity by de-bottlenecking and optimization of existing

plants as well as by acquisitions. It has a strong distribution network with 10000 stockists of

whom 25% are dedicated stockists. India Cements has well established brands like

Coromandel King, Coromandel Super Power & Rassi Gold.


The company was founded by :

Late.Shri S.N.N. Sankaralinga Iyer & Late.Shri T.N.Narayanaswami

And ICL is currently headed by Mr.N.Srinivasan , Vice Chairman and Managing Director.

The day-to-day affairs of the company are managed by Executive President Mr.

T.S.Raghupathy and other key personnel in each functional area.

The company has achieved its best ever performance both in terms of operational and

financial parameters in the 62 years history of the company. The clinker production for the

year 2007-08 of the company was at 72.13 lakhs tonnes while cement production was at

92.34 lakhs tonnes representing a capacity utilisation of 105% as compared to 84.24 lakh

tonnes in the previous year. Cement sales was also brisk at 92.15 lakh tonnes as against 84.14

lakh tonnes in the previous financial year.

The company‟s plants surpassed their best achievements in many fronts during 2007-08 :

Sankarnagar Plant achieved its highest clinker, cement and despatch during the year

of 11.80 lakh tonnes (11.72 lakh tonnes), 18.02 lakh tonnes (15.70 lakh tonnes) and

18.02 lakh tonnes (15.79 lakh tonnes) respectively.

Chilamakur Plant achieved its record clinker production of 11.19 lakh tonnes (11.17

lakh tonnes).

Dalavoi Plant achieved its best ever clinker, cement and despatches of 11.49 lakh

tonnes (10.90 lakh tonnes),12.72 lakh tonnes (11.45 lakh tonnes) and 12.67 lakh

tonnes (11.47 lakh tonnes) respectively.

Yerraguntla Plant again surpassed its record by clocking a clinker production of 5.39

lakh tonnes (5.01 lakh tonnes), cement grinding of 5.80 lakh tonnes (5.73 lakh

tonnes) and cement despatches of 5.80 lakh tonnes (5.73 lakh tonnes) respectively.

Vishnupuram Plant recorded its highest cement grinding of 25.11 lakh tonnes (24.02

lakh tonnes) and the despatches of 25.04 lakh tonnes (24.03 lakh tonnes).

The average output per kiln day showed an improvement of 5% at Sankarnagar, 3% at

Chilamakur, 4% at Dalavoi and 6% at Yerraguntla. In view of the rising freight costs

resulting in shooting up of coal prices on which the company is mainly dependent in

manufacturing cement. Approximately 60% of the company‟s requirements are met from

coal. With shipping prices touching almost record level highs , the company has revived its

shipping business with the purchase of two ships (DRY BULK CARRIERS ) with a total


capacity of 79843 DWT (Dead Weight Tonnage) which will be primarily utilised for captive

movement of coal and other raw materials also to partake in the upswing in the Shipping

Industry. This would ensure an uninterrupted supply of coal in case of disruption,

simultaneously paving way for reduced incidence of freight.

India Cements Ltd. also owns Indian Premier League's Chennai franchise, Chennai Super

Kings. During the year, the company has successfully bid for the Chennai Franchise of the

DLF-IPL 20/20 Cricket Tournament. “Chennai Super Kings”, as our Franchise is known, was

taken primarily with a view to promote the brand and to promote the Corporate Image.

Considering the plans to become a Pan India cement player, IPL would be an ideal platform

for India Cements Ltd. to launch their brands on an all India basis. The revenue stream for

this Franchise will consist of a share of central revenue and 100% of the local franchise

earnings. The company has also tied up with leading brands for team sponsorship and apparel

sponsorship and judging by the current trend, it will achieve huge brand promotion at

minimal cost.

Subsidiary companies of India Cements Ltd are :

ICL Securities Ltd.

ICL International Ltd.

ICL Financial Services

Industrial Chemicals & Monomers Ltd.

Trishul Concrete Products Ltd.

Coromandel Electric Company Ltd.

Unique Receivable Management Private Limited

Coromandel Sugars Ltd

India Cements Capital Ltd

Raasi Cement Ltd


INDUSTRY PROFILE

Overview :

The cement industry in India has been enjoying its best period with a healthy growth in

demand in the past two years. The industry has been operating at its near full capacity during

this period. The cement prices have been steady throughout the year with this firm demand

position.

The cement industry is one of the main beneficiaries of the infrastructure boom. With robust

demand and adequate supply, the industry has bright future. The Indian Cement Industry with

total capacity of 168 million tones is the second largest after China. Cement industry is

dominated by 20 companies who account for over 70% of the market. Individually no

company accounts for over 12% of the market. The major players like L&T and ACC have

been quiet successful in narrowing the gap between demand and supply. Private housing

sector is the major consumer of cement (53%) followed by the government infrastructure

sector. Similarly northern and southern region consume around 20%-30% cement while the

central and western region are consuming only 18%-16%.

The all India clinker production picked up further by 6.5% to 129.70 million tonnes as

compared to 121.75 million tonnes during the previous year. The overall production of

cement in the country for the year ended March 2008 was up at 168.31 million tonnes as

against 155.66 million tonnes in the previous year registering a growth of 8.1%. The

domestic consumption of cement grew further by 9.8% over and above the double digit

growth recorded in the previous two financial years and was at 164.02 million tonnes as

compared to 149.40 million tonnes in the previous financial year. The cement export was,

however, lower at 3.65 million tonnes as against 5.89 million tonnes in the previous year due

to a buoyant domestic market. The clinker exports were also lower at 2.37 million tonnes as

compared to 3.10 million tonnes in the previous year.

India is the second largest cement producer in world after china. Right from laying concrete

bricks of economy to waving fly over‟s cement industry has shown and shows a great future.

The industry looks healthy and promising & shows significant growth on the back of robust

demand from housing construction, Phase-II of NHDP (National Highway Development

Project) and other infrastructure development projects by both private, public & also by a

consortia of both. Domestic demand for cement has been increasing at a fast pace in India.


Cement consumption in India is forecasted to grow by over 22% by 2009-10 from 2007- 08.

Among the states, Maharashtra has the highest share in consumption at 12.18%,followed by

Uttar Pradesh, In production terms, Andhra Pradesh is leading with 14.72% of total

production followed by Rajasthan. Cement production grew at the rate of 9.1 per cent during

2006-07 over the previous fiscal's total production of 147.8 mt (million tons). Due to rising

demand of cement the sales volume of cement companies are also increasing & companies

reporting higher production, higher sales and higher profits. The net profit growth rate of

cement firms was 85%. Cement industry has contributed around 8% to the economic

development of India. Cement industry has a long way to go as Indian economy is poised to

grow because of being on verge of development.

Companies continue to emphasize on reduction of costs through enhanced productivity,

reduction in energy costs and logistics expenses. The cement sector is expected to witness

growth in line with the economic growth because of the strong co-relation with GDP. Future

drivers of cement demand growth in India would be the road and housing projects.

Cement industry in India has also made tremendous strides in technological up gradation and

assimilation of latest technology. Presently, 93 per cent of the total capacity in the industry is

based on modern and environment-friendly dry process technology. The induction of

advanced technology has helped the industry immensely to conserve energy and fuel and to

save materials substantially. Indian cement industry has also acquired technical capability to

produce different types of cement like Ordinary Portland Cement (OPC), Portland Pozzolana

Cement (PPC), Portland Blast Furnace Slag Cement (PBFS), Oil Well Cement, Rapid

Hardening Portland Cement, Sulphate Resisting Portland Cement, White Cement etc. Some

of the major clusters of cement industry in India are: Satna (Madhya Pradesh), Chandrapur

(Maharashtra), Gulbarga (Karnataka), Yerranguntla (Andhra Pradesh), Nalgonda (Andhra

Pradesh), Bilaspur (Chattisgarh), and Chandoria (Rajasthan).

Current Scenario :

India is the second largest producer of cement, which meets global standards. The cement

industry comprises 130 large cement plants and more than 300 mini cement plants. The

industry's capacity at the end of the year 2008 reached 188.97 million tons(approximately)

which was 166.73 million tons(approximately) at the end of the year 2006-07.It is estimated

that cement production would cross the 200 million tons mark by the year end of 2009.


Cement industry in India is currently going through a consolidation phase. Some examples of

consolidation in the Indian cement industry are:

a. Gujarat Ambuja taking a stake of 14 per cent in ACC, and taking over DLF Cements

and Modi Cements

b. ACC taking over IDCOL

c. India Cements Ltd. taking over Raasi Cement and Sri Vishnu Cement

d. Grasim's acquisition of the cement business of L&T, Indian Rayon's cement division,

and Sri Digvijay Cements.

Foreign cement companies are also picking up stakes in large Indian cement companies.

a. Swiss cement major Holcim has picked up 14.8 per cent of the promoters' stake in

Gujarat Ambuja Cements (GACL). Holcim's acquisition has led to the emergence of a

major group in the Indian cement industry, the Holcim-ACC-Gujarat Ambuja

Cements group.

b. Lafarge, the French cement major has acquired the cement plants of Raymond and

Tisco.

c. Italy based Italcementi has acquired a stake in the K.K. Birla promoted Zuari

Industries' cement plant in Andhra Pradesh, and

d. German cement company Heidelberg Cement has entered into an equal joint-venture

agreement with S P Lohia Group controlled Indo-Rama Cement.

A review of regional pattern of growth in cement demand reveals the following:-

REGION 2007-08 2006-07

North 12.17% 10.44%

East 5.65% 5.87%

South 9.71% 12.90%

West 14.00% 9.10%

Central 6.05% 8.90%

OVERALL 9.80% 9.90%

Source : ICL Website

It can be observed that south in which the company‟s main markets are situated has registered

a growth of 9.71% over and above 12.9% growth achieved in the previous year. This has

clearly paved way for more remunerative prices in the market.


GROWTH OF CEMENT INDUSTRY

Large Plants (1981 to 2008)

Year Capacity at the end

of the year Cement Production

Production Growth

(%)

1981 28.93 20.77

1982 31.78 22.54 8.5

1983 35.86 25.41 12.7

1984 39.10 29.14 14.7

1985 41.85 31.11 6.8

1986 49.10 33.65 8.2

1987 54.51 36.97 9.9

1988 55.04 40.72 10.1

1989 56.36 42.07 3.3

1990 58.12 44.87 6.7

1991 60.61 49.47 10.3

1992 62.46 50.87 2.8

1993 66.90 52.78 3.8

1994 73.19 57.57 9.1

1995 82.06 62.08 7.8

1996 90.17 68.86 10.9

1997 99.92 74.75 8.6

1998 108.41 79.42 6.2

1999 109.44 91.72 15.5

2000 116.82 95.95 4.6

2001 133.55 98.35 2.5

2002 137.53 109.59 11.4

2003 140.07 111.35 1.6

2004 146.38 117.50 5.5

2005 153.59 127.5 8.60

2006 165.60 155.38

2007 171.95 163.25

2008 178.60 169.67

Source : ICL Website & Indiastat.com Combined


Taking into account a dormant capacity of 5 to 6 million tonnes, the industry has been

operating to its full capacity for the past two years resulting in more pockets of shortages in

the far flung areas of the country. The real unsatisfied demand in the country is yet to be

established as the industry has been measuring the demand based on the despatches made.

Given the thrust by the Government for the infrastructure development including roads, ports,

air-ports, power plants and special economic zones and also for housing, satellite township

and irrigation projects, it is believed that the cement demand will grow over 10% in the

future. This implies that significant capacity would be required to catch up with this growth

in demand and the new capacities have also been announced and are under creation towards

this end. However, given the delays that are occurring in the execution of new projects on

account of bottlenecks in the supply side of major equipments and availability of erection

contractors, delays in commissioning of new capacities cannot be ruled out and hence the

present buoyant situation is likely to continue till new capacity actually materializes to satisfy

the growth in demand.

On the fiscal side, the Government has taken a lot of measures in the previous year including

removal of import duty and CVD on cement and has also introduced slab rates of excise duty

of cement linked to Maximum Retail Price which has been further modified during the year

with increase in tariff rate from Rs.600 to Rs.900 per MT. However, given the buoyant

demand, the industry was able to pass on this impact to the consumer. During the year there

was a steep hike in the delivered prices of imported coal caused by the increase in freight and

increased demand for coal from developed countries. The CIF prices of imported coal which

was around 55 – 60 US dollars in March 2007 rose to a level of 110 – 120 US dollars towards

the end of March 2008 causing a huge adverse impact on the cost of production of cement for

many of the units relying on imported coal.

Scenario in Andhra Pradesh :

Andhra Pradesh, a South Indian state has a huge reserve of limestone and these are being

exploited by major plants & mini plants. Limestone the prime raw material for cement is

available in abundance in Andhra Pradesh. Other raw materials required for cement

manufacturing are coal, bauxite, gypsum & fly ash are also available in the state. One fourth

of the cement grade limestone reserves in the country are in Andhra Pradesh. Production wise

Madhya Pradesh is the largest cement producing state in the country followed by Andhra

Pradesh which is 18% of the total production.


Major cement manufacturers in India :

Ultratech Cements

ACC

India Cements Ltd.

Madras Cements

Lafarge

Jaiprakash Associates

Grasim Industries

Holcim

Italicementi

JK Cements

Birla Cements

Gujrat Ambuja Cement Ltd.


PRODUCT PROFILE

In cement production, raw materials preparation involves primary and secondary crushing of

the quarried material, drying the material (for use in the dry process) or undertaking a further

raw grinding through either wet or dry processes, and blending the materials. Clinker

production is the most energy intensive step, accounting for about 80% of the energy used in

cement Production. Produced by burning a mixture of materials, mainly limestone, silicon

oxides, aluminum, and iron oxides, clinker is made by one of two production processes: wet

or dry; these terms refer to the grinding processes although other configurations and mixed

forms (semi-wet, semi-dry) exist for both types. In the dry process, the raw materials are

ground, mixed, and fed into the kiln in their dry state. In the wet process, the crushed and

proportioned materials are ground with water, mixed, and fed into the kiln in the form of

slurry.

Different types of cement that are produced by India Cements Ltd are:

Ordinary Portland cement (OPC): OPC, popularly known as grey cement, has 95 per cent

clinker and 5 per cent gypsum and other materials. 3 grades of OPC are produced by ICL :

53 Grade OPC : 53 Grade OPC is a higher strength cement to meet the needs of the

consumer for higher strength concrete. As per BIS requirements the minimum 28 days

compressive strength of 53 Grade OPC should not be less than 53 MPa. For certain

specialised works, such as prestressed concrete and certain items of precast concrete

requiring consistently high strength concrete, the use of 53 grade OPC is found very

useful. 53 grade OPC produces higher-grade concrete at very economical cement

content. In concrete mix design, for concrete M-20 and above grades a saving of 8 to

10 % of cement may be achieved with the use of 53 grade OPC. It is mostly used in

paving blocks, tiles , building blocks , runways, concrete roads, bridges and similar

heavy constructions.

43 Grade OPC : 43 Grade OPC is the most popular general purpose cement in the

country today. The production of grade 43 OPC is nearly 50% of the total production

in the country. 43 Grade OPC‟s are generally used in general civil engineering works,

precast items such as blocks,tiles,asbestos sheets etc. 33 Grade OPC : This cement is used for general civil construction work under normal

environmental conditions. Due to low compressive strength, this cement is normally

not used where high grade of concrete is required. The availability of higher grades of


OPC in the market are affecting the use of 33 grade OPC and now a days 43 grade

OPC is normally used for general construction work instead of 33 grade OPC. More

useful for mass concreting and plain cement concreting. Normally made to order

basis. It can be used for plastering and single storied individual houses.

Portland Pozzolana Cement (PPC): PPC has 80 per cent clinker, 15 per cent pozzolana and

5 per cent gypsum and accounts for 18 per cent of the total cement consumption. It is

manufactured because it uses fly ash/burnt clay/coal waste as the main ingredient.

The Portland Pozzolana Cement is a kind of Blended Cement which is produced by either

inter grinding of OPC clinker along with gypsum and pozzolanic materials in certain

proportions or grinding the OPC clinker, gypsum and pozzolanic materials separately and

thoroughly blending them in certain proportions.

Pozzolana is a natural or artificial material containing silica in a reactive form. It may be

further discussed as siliceous or siliceous and aluminous material which in itself possesses

little, or no cementitious properties but will in finely divided form and in the presence of

moisture, chemically react with calcium hydroxide at ordinary temperature to form

compounds possessing cementitious properties. It is essential that pozzolana be in a finely

divided state as it is only then that silica can combine with calcium hydroxide (liberated by

the hydrating Portland Cement) in the presence of water to form stable calcium silicates

which have cementitious properties. The pozzolanic materials commonly used are:

Volcanic ash

Calcined clay

Fly ash

Silica fumes

In view of the availability of good quality fly ash in abundant quantity, the use of calcined

clay based pozzolana cement is progressively decreasing. The flyash is a waste product of

Thermal power Plant which create disposal problems at Thermal power plant site. The yearly

production of flyash in India is about 70 million tonnes per annum. This would increase in

future depending upon the new coal based thermal power plants to be installed in the country.


The present utilization of fly ash in production of blended cement in India is meagre.

Fly ash is the ash precipitated electrostatically from the exhaust fumes of coal fired power

station. The fly ash particles are spherical and are generally of higher fineness than cement so

that the silica is readily available for reaction.

The Portland Pozzolana Cement makes concrete more impermeable and denser as compared

to Ordinary Portland Cement. The long-term strength (90 days and above) of Pozzolana

cement is better compared to OPC.

The Portland Pozzolana Cement is ideally suited for the following construction.

a. Hydraulic structures

b. Mass concreting works

c. Marine structures

d. Masonry mortars and plastering

The compressive strength of PPC as is equivalent to that of 33 grade OPC. The major

quantity of flyash based PPC in India Cements Limited is presently being produced at

Sankarnagar and Sankari Works of India Cements Limited at Tamilnadu. However depending

of the requirement of flyash based PPC could be produced at all the Plants of India Cements

Limited in Tamilnadu and Andhra Pradesh. The PPC being manufactured by „India Cements

Ltd‟ meets the strength requirements of 53 grade.


CEMENT MANUFACTURING PROCESS

Lime stone is the basic raw material used in cement production. Good quality

limestone‟s are abundantly available in the mines owned by India Cements Ltd.

Limestone is obtained from the mines through the process of heavy blasting

conducted under strict supervision and safety precautions. The limestone herewith

obtained at India Cements Ltd. Mines are of very superior quality.

The limestone in the form on huge stones is loaded in the dumpers and are transported

to the crusher.


The dumper unloads the huge stones into the crusher. This machine is used to crush

the huge stones into smaller chunks of approximately 20mm in size.

Using accurate weighing machines the material is fed into a vertical roller mill. It is a

vertical steel mill with huge rollers used for grinding the material.

Powdered form of different grades is mixed homogenously in the blending silo.


The ground raw material is fed into a 6-stage pre heater where it meets the hot gases

rising from the Kiln. Pre-heating of material before calcinations is a crucial process as

it saves a lot of energy.

Calcination is the most crucial stage in cement manufacturing process. The raw

materials is fed into a kiln, which is a huge rotating furnace. Using coal as the fuel the

Kiln heats the raw material to a staggering temperature of 1400 degrees Celsius.

Subsequent to the intense heating, the raw material is sent to a cooler that brings the

temperature of the material down to 200 degrees Celsius. The sudden cooling of the

material results in the formation of grey colored nodules known as clinker.


Clinker which is prestructured reinforced cement concrete, is now sent to the clinker

silo to avoid weathering effects.

Clinker and gypsum are fed to a cement mill in definite proportions with the help of

weigh feeders. This procedure is popularly known as “Cement Mill”.

Then cement is packed in the packing plant into cement wags which weigh 50

kilograms each, with the help of automatic electronic packers and then are loaded into

trucks .


Once the cement is packed in its respective bags i.e different bags are used for PPC &

OPC type cements, they are directly loaded into trucks & train racks using conveyor

belts, this process is also a fully automated process.

During this whole manufacturing process, hourly samples are taken from manufactured

cement and is stringently tested at the shift labs in the plant. These check are to determine the

setting time and strength of the cement manufactured to keep the quality of the cement being

manufactured under constant observation.


LIVE PICTURES from TANDUR MANUFACTURING UNIT

Limestone Mines Dumper Unloading Limestone

Limestone Crusher kiln View


Company owned Railyard Preheater View

Control Room Calcinator


Cement Mill Clinker Silo

Quality Control lab Strength Tester


Packing Plant Conveyor Belt Bags dumped into trucks

Picturesque view of plant from mines Automated packer


NEED OF THE STUDY

As there are a large number of dealers dealing with India Cements Ltd. Products, the study

was conducted to know the dealers satisfaction towards India Cements Ltd. This in turn

enables the company to enhance its stringent competitiveness in the OPC & PPC Cement

market.

OBJECTIVES OF THE STUDY

1. To find the overall Dealer Satisfaction Level with India Cements Limited [ICL].

2. To find the logo awareness of Coromandel & Raasi Cement among customers.

3. To find awareness among customers that Coromandel & Raasi are brands of ICL.

SCOPE OF THE STUDY

1. The project is focused on randomly selected dealers in the twin cities of Hyderabad &

Secunderabad & as well as Mahbubnagar District.

2. The data collection is carried out in Hyderabad & Secunderabad for a period of 35

days in the twin citites & for a period of 1 day at Mahbubnagar District.

3. The project also focuses on the quality of India Cements Limited products as per

dealers view

4. The study helps to know the expectation of the distributors.

LIMITATIONS OF THE STUDY

1. Since the survey was done only in 2 places i.e Hyderabad & Mahbubnagar , the result

obtained may not be taken as universal suggestion.

2. Quality of the information is highly dependent on the knowledge of the respondents.

3. Concerned person of shop keeping in charge will always change, so their assessment

of the product & the relationship with the company officials could not be adequate.


TERMINOLOGY REVIEW

MARKETING is essentially about marshalling the resources of an organization so that they

meet the changing needs of customers on whom the organization depends. As a verb,

marketing is all about how an organization addresses its markets.

Marketing is “The management process which identifies anticipates and supplies customer

requirements efficiently and profitably”.

“Marketing is a total system of interesting business activities defined to Plan, piece, promote

and distribution want satisfying products & services to present and potential consumers”

- William. J. Stantion

“Marketing is the performance of business activities that direct the follow of goods and

services from the producer to the consumer or user”

- American Marketing Association

A social and managerial process, by which individuals and groups obtain what they need and

want, through creating and exchanging product and value with others. Customer satisfaction

begins with a difficult faith; it starts with a commitment to deliver the result for each

customer which is also a concern of the dealers. Hence for a manufacturing company, in

order to satisfy its customers, it is highly important to satisfy its dealers, as they are the direct

customers to them. Establishing satisfaction as the ultimate goal is like the other ultimate

goals of business pursuit of higher profits or shareholders wealth. Perfect dealer service or

satisfaction is one that meets the combined need satisfaction is a systemized service that

involves the entire organization. But many organizations have yet to develop this kind of

awareness of dealer satisfaction strategy.

DEALER SATISFACTION begins with the following specific assumptions about

company‟s relationship with the customers.

1. The dealer service activities focus mainly on existing dealers.

2. Some dealers are more important than others

3. They are the assets.


4. The dealer is always specific.

The dealer needs and value should influence every aspect of the organization strategy,

employee safety and performance, product and organization strategy, employee safety and

performance, product and service development, sales and marketing programs, operational

procedures and information and measurement system.

Understanding the dealer is critical to the success of any customer focus initiative, the first

step in understanding the dealers is to listen to them. A company needs to hear what its

dealers are saying about its people, product service and vision. Their information helps to

develop meaningful product and service.

Organizations need to listen to their dealer satisfied, dissatisfied neutral and prospective. As

one company executive said, “talking to a satisfied customer is talking to myself”. In the past,

dealer satisfaction and service was the responsibility of a separate organization that supported

the dealer primarily after the sale. Today, service is also likely to be interested with the every

product accompany offers. High dealer satisfaction comes from providing effective services.

But giving that service is a continuous activity. It means being efficient, reliable, courteous,

curing and professional every time.

Considering the fact that the way in which a dealer is treated by its manufacturer has decisive

influence on the dealer‟s commitment to the brand as well as on the dealer‟s business success,

an examination of dealer satisfaction or dissatisfaction has become strikingly important

during the last few years.

LOGO & ITS SIGNIFICANCE

“If image is everything then your company’s logo is its first impression.”

Before any knowledge of the company has been acquired, perceptions have already

been formulated based off of the logo.

While it may be difficult to pin down what it is that makes a great logo there certainly are

some common characteristics that all great logos share. The majority of logos consist of but a


single color, typically a primary color. Some may have two colors, but rarely do we see more

than two colors. This makes it easy to attach an emotion to a logo.

Together the eyes and brain produce a cognitive and emotional response to each color.

Because of this, colors themselves take on meanings. The exact meaning is often a cultural

understanding and can have multiple meanings across cultures. In the UK, white is

considered pure and positive where in China, white is used in mourning, symbolizing heaven.

Red is often used to symbolize strength and life, but is taboo in financial communities. Some

color meanings in the North America, Canada, and Western Europe include: Blues are said to

be calming, loyal and trustworthy, greens are healthy, wealthy and natural while reds express

passion, excitement or danger. Finally, it‟s also advantageous to use a single color for logo as

it will save money when it comes to placing it on different medium.

One thing remains constant - change. The constant evolution of media and information

delivery systems of today‟s times means that a logo will likely take on more than one form of

medium in its lifespan. Because of the likeliness that the logo will be found on more than just

print it‟s best to use clean lines. You don‟t see drop-shadows or beveling being used. This

allows for the logo to be easily placed on billboards, on business cards, on black and white

fax copies, mugs, t-shirts, mouse pads and all the rest.

We can take a few logos and analyse it, for example FedEx

The designer of the FedEx logo had embedded an arrow into its logo. If we concentrate and

look between the letters E & X you can see an arrow which shows speed and agility. These

are really well crafted logos which define the company and its product or services with just a

picture.

A logo should be able to convey its message over a prolonged period of time and it must be

able to adapt to cultural changes. It might be exciting to design a logo that is influenced by a

trendy typeface, but it will become outdated and need to be replaced in later years.

BRANDING & BRAND AWARENESS

Branding is more than just a business buzzword. It has become the selling of product in the

new economy. If the old marketing mantra was, “nothing happens until somebody sells


something, “the new philosophy could be “nothing happens until somebody brands

something.”

In its simplest form, a brand is a noun. It is the name attached to a product or service.

However, upon close inspection, a brand represents many more intangible aspects of a

product or a service: a collection of feelings and perceptions about quality, image, lifestyle

and status. It creates in the mind of the customers and prospects the perception that there are

no products or services in the market that is quite like yours. In short a brand offers the

customers a guarantee and then delivers on it.

A brand is the one thing that you can own that nobody can take away from you. Everything

else your competitor can steal your trade secrets. Eventually, your patents will expire,

physical plant will wear out, and technology will change, but my brand can go on and live. It

creates a lasting value above and beyond all the elements of my business. For instance, if we

owned the Marlboro Company and wanted to sell it. They are worth a small fraction of what

you can sell that brand; the value of the brand is huge compared to those actual physical

assets.

A brand is a collection of experiences and associations connected with a service, a person or

any other entity. Brands have become increasingly important components of culture and the

economy, now being described as "cultural accessories and personal philosophies. Some

people distinguish the psychological aspect of a brand from the experiential aspect. The

experiential aspect consists of the sum of all points of contact with the brand and is known as

the brand experience. The psychological aspect, sometimes referred to as the brand image, is

a symbolic construct created within the minds of people and consists of all the information

and expectations associated with a product or service.

People engaged in branding seek to develop or align the expectations behind the brand

experience, creating the impression that a brand associated with a product or service has

certain qualities or characteristics that make it special or unique. A brand is therefore one of

the most valuable elements in an advertising theme, as it demonstrates what the brand owner

is able to offer in the marketplace. The art of creating and maintaining a brand is called brand

management.

Careful brand management, supported by a cleverly crafted advertising campaign, can be

highly successful in convincing consumers to pay remarkably high prices for products

which are inherently extremely cheap to make. This concept, known as creating value,

essentially consists of manipulating the projected image of the product so that the consumer


sees the product as being worth the amount that the advertiser wants him/her to see, rather

than a more logical valuation that comprises an aggregate of the cost of raw materials, plus

the cost of manufacture, plus the cost of distribution. Modern value-creation branding-and-

advertising campaigns are highly successful at inducing consumers to pay.

A brand which is widely known in the marketplace acquires brand recognition. When brand

recognition builds up to a point where a brand enjoys a critical mass of positive sentiment in

the marketplace, it is said to have achieved brand franchise. One goal in brand recognition is

the identification of a brand without the name of the company present.

Consumers may look on branding as an important value added aspect of products or services,

as it often serves to denote a certain attractive quality or characteristic (see also brand

promise). From the perspective of brand owners, branded products or services also command

higher prices. Where two products resemble each other, but one of the products has no

associated branding , people may often select the more expensive branded product on the

basis of the quality of the brand or the reputation of the brand owner.

When should you brand?

Because of the competitive nature of business today, nearly all the industries can benefit from

branded products. All of the traditionally brand-conscious including fashion, restaurants and

consumer goods, are being forced to brand heavily perhaps even more strategically then they

ever have in the past. Financial services, which were one of the last effronteries, are even

beginning to see the importance of branding by tagging banking packages and even mutual

funds with catchy names. Even industrial market, where the cost is usually more of loyalty

building factor, has seen brand names creep in, for example, Tyke, a DuPont fiber,

improbably one of the best-known industrial branded products. Similarly, JCB has

recognized name in the construction industry.

Types of brands:

A brand cannot be all things to all people, by definition; NO one brand is going to appeal to

all customers. On the contrary, branding is based on the concept of singularity – targeting

individuals in a personal manner – and therefore precludes the concept of universal appeal.

This is why many brands broaden and widen their appeal by creating tertiary brands or line

extenders. Although most industries and products or services can benefit from a brand not

every product needs its own stand-alone brand. Brand can be separated into three categories.


Primary brands – This is a company‟s core brand or umbrella brand. Primary brand typically

garner a large percentage of a company‟s revenue potential and therefore needs to be given

priority of advertising in order to root them firmly.

Secondary brands- These are often line extenders or flankers for a core brand. They don‟t

need to have their own name; usually modifier to the brand name will suffice and strengthen

the core brand. Take, for instance, a toothbrush called the crest deep sweep. Crest is the core

brand and deep sweep is the secondary brand.

Tertiary brands- These brands typically have insignificant revenue potentials or expectations

but they contribute to the company‟s overall image in some way. Therefore they sometimes

don‟t sport registered brand names, but just descriptors. For example, a garbage bag

manufacturer may a generic brand bag in addition to its flagship brand the generic line may

bring n minimal revenue for the company. But it fills the need within a niche market so the

company continues to manufacturer it under the unregistered name Household Trash bags.

Therefore, the generic line is considered a tertiary brand for this company.

Brand identity is comprised of:

1. PRICING: A component of value; higher prices may signify to consumers higher quality

and lower prices may suggest decreased value.

2. DISTRIBUTION: Availability; limited distribution of a product or service may imply

exclusivity to discerning consumers.

3. QUALITY: Which impacts satisfaction; obviously, higher quality will translate to more

satisfied customers who come back again and again to purchase my offerings.

4. PRESENCE: Prominence in the paid & unpaid media; products and services with a high

profile market presence will lead to brand recognition and increased sales

5. AWARENESS: Top off mind awareness, residual awareness and recognition, which are

directly related to presence; the higher your offerings awareness the better my sales results

will be.


6. REPUTATION: Enduring public opinion of brand character, which is built over time and

difficult to change once established.

7. IMAGE: Perception of brand traits or prototypical buyers; often represented by qualities

the consumers relates to, like reputation, image is difficult to change once established.

8. BENEFITS: Consumers may equate certain positive and negative consequences with use of

your product or service these may be warranted or unwarranted.

9. POSITIONING SILENCE: Differentiation from the competition, which is established by a

combination of all elements of the brand.

10. SHARE OF MARKET: Increased market share is a direct result of a successful branding

campaign.

11. CUSTOMER COMMITMENT: Loyalty is built through long term branding and close

consumer contact.


RESEARCH METHODOLOGY

Meaning of Research

The term „research‟ is composed of two words „RE‟ and „Search‟ which means to search

again. Research is conducted to search for new facts or to modify the existing facts. The

obvious function of research is to add new knowledge to the existing store as well as to

remove the misconceptions and ignorance of mankind. Thus, research is a process and means

to acquire knowledge about any natural or human phenomena. It is the pursuit of the truth

with the help of study, observation, comparison and experiment.

Definition of Research

“Research is the process of systematically obtaining accurate answers to significant and

pertinent questions by the use of the scientific method of gathering and implementing

information.”

By Clover and Balsely

“Research is a method of studying, analyzing and conceptualizing social life in order to

extend, modify, correct and verify knowledge whether that knowledge aids in construction of

theory or in practice of an art”

By P.V.Young

Types of Research

There are three type of research on the basis of purpose:-

1. Descriptive Research:- This kind of research merely describes and depicts the current state

of affairs of different variables. The research has no control over these variables. He only

reports what has happened and what is happening. E.g :-Census in India

2.Exploratory Research :- This research attempts to gain better understanding of different

dimensions of the problem. It studies the subject about which either no information or a little

information is available. In this kind of research the assumption is that the researcher has


little or no knowledge about the problem or situation under the study. Exploratory studies are

appropriate for some persistent phenomena like sickness of an industry, deficiencies in

education system, corruption prevailing in government departments, rural poverty and so on.

3.Explanatory Research :- This kind of research explains the causes of social and economic

phenomena. Describing or exploring the nature of a phenomena is one thing but explaining

the cause for the same is its explanatory aspect. E.g :- what are the cause for decline in

productivity and profitability of a business, why and What are the causes of industrial

backwardness of a state.

Meaning of Research Design

Research design is a working plan prepared by the researcher before the actual start of

research work. It is the conceptual structure within which research activity is conducted. It is

a strategic plan of research. Research design includes an outline of what the researcher will

do from writing the hypothesis and its operation to collection, analysis and interpretation of

data.

E.g :- A house builder prepares a blueprint of the entire building before commencing the

actual construction.

Types of Research Design

1. Exploratory design: - The main objective of exploratory studies is to achieve new insights

into phenomena. The major emphasis in these studies is on the discovery of new insights and

ideas. They are mostly carried out when the researcher has either no knowledge or a limited

knowledge about the phenomena under study.

E.g :- The impact of television on behavior of youth, Impact of globalization on Indian

culture and social life.

2. Descriptive design: - The descriptive research design enables the researcher to describe a

present picture of a phenomenon under investigation. The methodology involved in such

designs is mostly quantitative in nature producing descriptive data. 2. Descriptive design: -

The descriptive research design enables the researcher to describe a present picture of a

phenomenon under investigation. The methodology involved in such designs is mostly

quantitative in nature producing descriptive data.


3. Diagnostic design: - A diagnostic study is directed towards the solution of a specific

problem by the discovery of relevant variables or causes that are associated with the problem

in varying degrees. It consists of :

a. The emergence of a problem

b. A diagnosis of its causes

c. Formulation of all the possible of remedial measures

d. Recommendations for a possible solution.

E.g:- This study may at discovering or analyzing the specific problems of farmers, college

teacher, or working women or pensioners. It‟s aim to identify the relevant variables

associated with the problem.

4. Experimental design: - It is a design in which some of the variables being studied are

manipulated. It is a design which seeks to control conditions within which persons are

observed. Here control means holding one factor constant while others are free to vary in the

experiment. One variable is manipulated are its effect upon another variable is measured,

while other variables which may confound such a relationship are eliminated or controlled.

The purpose of experimental studies is to test a hypothesis of casual relationship between

variables.

Meaning of sample

A part of the population which is studied for making judgment about the entire population is

called a sample. Different Methods of drawing a sample out of a given population have been

developed by the statisticians. These methods with the help of which a sample is drawn out of

a given population are called as a techniques of sampling.

Types of Sampling

Probability Sampling

1. Simple random sampling

2. systematic random sampling

3. stratified random sampling


4. cluster sampling

Non-probability sampling

1. Convenience sampling.

2. Judgment sampling.

3. Quota sampling.

4. Snowball sampling

Meaning of Data Collection Method

The collection of data means a purposive gathering of information relevant to the subject-

matter of investigation from the unit of population under investigation. Collection of data

makes the most important step of any research enquiry or statistical enquiry. If data collection

is not correct, reliable, relevant and appropriate, one cannot obtain valid and useful result

from the enquiry.

Types of Data

Primary Data: - If the investigator collects the data originally for the investigation, the data is

called primary data.

Secondary Data: - If this investigator does not collect the data originally but uses data

collected by other investigator or agency and available in published or unpublished form, the

data is called secondary data.

Methods of collecting Primary Data

1. Observation Method.

2. Interview Method.

3. Mailed questionnaire Method.

4. Questionnaire (or schedule) sent through enumerators.

5. Information from correspondents.


Method of Collecting Secondary Data

Published Sources

a. Government Publications

b. Publications of Universities and Research Institutions

c. Publications of commercial and Financial Institutions

d. Reports of Committees and Commissions

e. Newspapers and Periodicals

f. Internet

Unpublished Sources

All statistical material is not always published. Such records are maintained by various

government, post offices and research institutions. Such sources can be used where

necessary.

THEORY OF CROSS-TABULATIONS:

Researchers often seek to explain why a certain variable varies. This variable of interest is the

dependent variable. For example, a researcher might be interested in why some people favour

gun control, while others do not. The distribution of a dependent variable is the relative

frequency of each value of the variable (simply put). Hence, if 46.6% of survey respondents

favour a ban on guns, while 53.4% oppose it, this is the distribution of the researcher‟s

dependent variable. A researcher then forms a theory of what causal factor might affect the

dependent variable, and the measurement of this causal factor is the independent variable. A

researcher might reason that, all else equal, a person will trust the leaders of his or her party

on an issue. Since Republican leaders almost universally argue against gun control, while

many Democratic leaders favour it, there should be less support for a gun ban among

Republicans when compared to Democrats. The researcher could then choose a survey

respondent's self-reported party identification to test the hypothesis that Republicans will be

less supportive of a gun ban than Democrats.


A cross tabulation tests the hypothesis that an independent variable has a causal effect by

comparing the distribution of the dependent variable for each category of the independent

variable. The researcher asks: Will certain values of the dependent variable be noticeably

more or less frequent when moving from one category of an independent variable to another?

If the example researcher observes that 52.9% of Democrats favor a gun ban, while 37.9% of

Republicans favor this ban, then he or she might conclude that a 15% difference in the

frequency of this survey answer suggests that the distribution of opinion on gun control for

Democrats is different from the distribution of Republicans. Further, support for a gun ban

decreases moving from Democrats to Independents and from Independents to Republicans, as

expected. The researcher could conclude, then, that partisanship affects opinion on gun

control. When organizing a cross-tabulation, follow three important rules:

1. Use the independent variable to define a table‟s columns and the dependent variable

to define the rows. Include raw frequencies in parentheses in each cell and sum-up

total frequencies for each row and each column.

2. Always break-down percentages within categories of the independent variable. Many

people make a mistake by breaking-down percentages within categories of the

dependent variable; such a mistake prevents a researcher from testing the true

hypothesis that the independent variable causes the dependent variable and not the

reverse.

3. In interpreting results, compare the percentages across columns at the same value of

the dependent variable.

Some common mistakes to avoid: First, avoid breaking-down percentages by the dependent

variable (see rule 2). Second, avoid comparing the largest percentage in each category of an

independent variable: The hypothesis states that the frequency of the dependent variable will

vary by value of the independent variable; it does not argue what value of the dependent

variable will be most frequent. Lastly, avoid drawing inferences based on the pure magnitude

of percentages; the researcher‟s task is to look at differences in the distribution. For example,

even if 80% of Democrats and 60% of Republicans had expressed support for a gun ban, the

researcher should not focus on majority support in both categories, but conclude that a 20%

difference implies that partisanship importantly affects gun control opinion.


ANALYSIS OF THE STUDY

The study focuses of finding the dealer satisfaction levels, awareness among customers that

Coromandel and Raasi are brands of India Cements Ltd & significance of Logo recall of both

Coromandel & Raasi.

I used the following research analysis methods :

a. Frequency Distribution method

b. Cross Tabulation method


FREQUENCY TABLES & RESPECTIVE PIE CHARTS for HYDERABAD&

MAHBUBNAGAR MARKET

*Identify the tenure of dealership among the samples surveyed.

Here I am comparing the tenure ship of dealership of randomly picked up dealers for

Hyderabad market & Mahbubnagar market. 100 & 15 samples were take into consideration

for Hyderabad & Mahbubnagar respectively.

Option 1 : 1 to 3 years. Only 3% of the samples are in Hyderabad & 0% were found in

Mahbubnagar.

Option 2 : 4 to 7 years. 31% of dealers in Hyderabad were of a tenure raning from 4 to 7

years & 33.33% in Mahbubnagar.

Option 3 : 8 to 10 years. 28% of the dealers in Hyderabad fall into this category where as

40% in Mahbubnagar fall into this category.

Option 4 : more than 10 years. 38% dealers fall into this category in Hyderabad whereas

26.67% dealers fall into this category in Mahbubnagar.

What we can infer from here is Hyderabad has maximum number of dealers who are as old as

more than 10 years , whereas in Mahbubnagar maximum number of dealers fall into the

category of 8-10 years, which shows mahabubnagar is a budding market for ICL &

Hyderabad is a cash cow market for ICL.


* Identify product quality rating by dealers in Hyderabad & Mahbubnagar.

In this question 5 options were there for answers :

1. Very Good Quality

2. Good Quality

3. Average Quality

4. Bad Quality

5. Very Bad Quality

Of the samples surveyed in Hyderabad 44% of the respondents rated the products as of very

high quality. 33% of the respondents have rated the product as of good quality & 23%

responded as the product as average quality. One stark revelation here through personal

interviews with dealers was that 95% of the 33% who rated the product as average in quality

said that Raasi Cement was of average quality and Coromandel King was rated as the best

cement available in the market as compared to its competitors .

In Mahbubnagar , most of the respondents were dealers of Coromandel & 53.33 % of the

respondents have rated the product to be of very good quality & 46.67% rated it as to be of

good quality. No respondent said that Raasi was of very good quality & few respondents said

that Raasi was of good quality.


* Feelings about pricing of Coromandel & Raasi combined with the dealers view points as

compared to competitors products.

This question had 5 options for answering :

1. Very Highly Priced

2. High Price

3. Reasonably Priced

4. Pricing was not that high but Average.

5. pricing of the products were Low or under valued.

In Hyderabad 15% of the dealer respondents said that the pricing of Coromandel & Raasi as

well was very high, specially in the case of Raasi. 73% of dealer respondents said pricing of

both the products were High as compared to its competitors & only 12% said products were

priced reasonably. Overall sentiments in Hyderabad market was of the view that the products

were highly priced as compared to its competitors.

In Mahbubnagar , 86.67% of the dealer respondents said that pricing of both the cements as

compared to its competitors was high, where as 13.33% of the respondents said these

products were extremely pricey.

The inference we can draw here is , both the markets respondents said pricing of both the

brands of cements was comparatively high which makes it more difficult for them to sell it as

compared to their competitors.


* Expected/Ordered quantity by the dealer being supplied in a timely manner or not ?

This question had 2 extreme answers ;

1.Yes

2.No

86% of the respondents in Hyderabad said that products were delivered to them as and when

ordered in a timely manner more or less. 14% said that the products do not reach them in

time. These 14% do fall into the non-satisfied dealers category. Many state that despite

Tandur being the nearest cement plant in the vicinity they were not able to receive the

consignments in time. Another finding here was that which was revealed from personal

interviews is that company was at most of the times unwilling/hesitant to despatch the OPC

portion of Coromandel i.e Coromandel King .

In Mahbubnagar 100% of the respondents said they received the deliveries on time and they

were satisfied with the delivery commitments of ICL. Another fact also bends into ICL‟s

favour in Mahbubnagar district is that the Tandur manufacturing unit is somewhat nearer as

compared to Hyderabad.


* Check out whether dealers recommend India Cements Products to their customers or not ?

\

This question had two options as answers :

1. Yes

2. No

This question is more of a descriptive or open ended question as I used to ask the dealers the

reasons for not recommending ICL products. The reasons can be found at the findings section

of this report.

In Hyderabad market 79% of the dealers recommended ICL products where as 21% did not

recommend ICL products to their customers. 79% might seem to be on the higher side but

ICL cannot afford negative marketing because , those dealers who are not recommending ICL

products are doing negative marketing for the company as found out from personal

interviews with the dealers.

In Mahbubnagar , however the scenario is different as 100% of the dealers there do

recommend ICL products to their customers. This is somewhat related to their satisfaction

level also as , the more satisfied a dealer is , the more he will push the product in the market.


* Response on the credit period given to ICL dealers ?

This question tries to find out the feelings of the dealers about the credit period being given to

them by ICL. This question had 5 answer choices :

1. Very Good

2. Good

3. Average

4. Bad

5. Very Bad

In Hyderabad, just 7% of the dealers said that the credit period given to them was very good

& a majority of 45% said that the credit period being given by ICL is average. 44% of the

respondents said credit period is good .

In Mahbubnagar a majority of 73.33% of dealers said credit period being given to them is

Good , and not a single dealer said that the credit period being given to them is bad or very

bad.

As Hyderabad is a primary market for ICL in Andhra Pradesh , ICL should look into

restricting the credit period in such a manner which would be a win-win situation for both the

dealers & the company.


* Coromandel being treated as a premium brand or not ?

This question had 2 options as answers :

1.Yes

2. No

In Hyderabad , 45% of the respondents said that customers did not treat Coromandel King &

Coromandel Super Power as a premium brand among other cements. Customers are of the

view that ACC , Lafarge & Ultratech score over Coromandel in terms of brand image. Where

as 55% said that Coromandel is a premium brand. Definitely majority is there who treat it as

a premium brand but its just by a margin. 45% is too huge a number to be treating

coromandel as a non-premium brand.

In Mahbubnagar scenario is different. It is quite ideal & 80% of the customers think of

Coromandel as a premium brand. It‟s a windfall margin .

When we compare both the markets , few advertising initiatives are more in Mahbubnagar as

compared to Hyderabad, which makes the brand recall for people in Mahbubnagar easier.


* Raasi being treated as a premium brand or not ?

This question has two options as its answers :

1. Yes

2. No

Scenario is quite different when we take Raasi into consideration. In Hyderabad 83% of the

respondents say its not a premium brand as compared to its competitors and 17% say it‟s a

premium brand

In Mahbubnagar just 40% of the respondents say that Raasi is treated as a premium brand in

Mahbubnagar market & 60% of the respondents were of the view that Raasi is not treated as

a premium brand.

It is quite amazing that over the years Raasi has lost its brand value. Revelations from

personal interviews say that a decade back Raasi commanded the market & also made a

statement that shops wouldn‟t open if they didn‟t have Raasi Cement in their stock ! But now

scenario is quite different. Customers have become smarter , competitors have become even

more smart. They have outsmarted Raasi with their marketing strategies.

Raasi is said to be a dying brand whereas ICL is trying hard to revive Raasi. More of its

details will be in the findings section of this report.


*Awareness among customers that Coromandel is an ICL product.

This question has 5 answers as its options :

1.Very High

2. High

3. Reasonable

4. Average

5. Low

This question was aimed at finding out how aware are customers about India Cements Ltd. as

an entity and how aware are they that two major selling cement brands i.e Coromandel &

Raasi are brands of ICL.

In Hyderabad, majority (58%) of the respondents said that customers have below average

awareness that Coromandel is a product of ICL. 32% of the respondents say that awareness

among customers is barely reasonable which doesn‟t do any good to ICL.

In Mahbubnagar 60% say that barely people know that Coromandel is a flagship brand of

India Cements Ltd. & often confused Coromandel to be a part of Coromandel fertilizers from

the Murugappa Group !


Awareness among customers that Raasi is an ICL product.

This question has 5 answers as its options :

1.Very High

2. High

3. Reasonable

4. Average

5. Low

In the case of Raasi situation is even worse. People don‟t even have a clue that Raasi is

owned by India Cements Ltd.

In Hyderabad 79% of the respondents said customers had very little or no idea that Raasi

comes from the factories of India Cements Ltd. 14% said their was below average awareness

among customers that Raasi is a brand of India Cements Ltd & a miserly 7% say that

customers somewhat have reasonable low awareness that Raasi is a brand of India Cements

Ltd.

In Mahbubnagar , 73.33% of the respondents say that customers have below average

knowledge that Raasi is a brand of India Cements Ltd & 26.67% say that reasonable

awareness among customers is there that Raasi is a product from India Cements Limited.


*Customers effectively relating with Logo of Coromandel ?

This question had two extreme options as its answer :

1. Yes

2.No

Things are quite encouraging here for Coromandel though.

In Hyderabad ,78% of the respondents say that customers are able to relate the logo of

Coromandel with the product, whereas 22% of the respondents say that customers had no

idea about the logo of Coromandel.

In Mahbubnagar, the scenario is even better as 93.33% of the respondents respond that

customere here are able to relate the logo of Coromandel with the core product & a mere

6.67% of the respondents say that customers are not able to relate with the logo.

The difference here in both the markets is largely due to advertising , though Mahbubnagar is

a small place but the number of wall paintings & hoardings are more. People are constantly

reminded of the logo & the brand with its huge number of wall paintings in small vicinities.


*Customers effectively relating with Logo of Raasi ?


1. Yes

2.No

In case of Raasi the scenario again takes a U-turn.

In Hyderabad , a whooping 90% said customers have no clue what type of logo Raasi holds.

Just a miserly 10% say that few customers were able to relate Raasi with its current logo.

In Mahbubnagar also 73.33% say that customers have no clue about the logo of Raasi .

Whereas 26.67% say few customers have some clue about the logo of Raasi.

Logo‟s are very important for a brand to sustain its visibility. People recall brands from their

logos.

Desperate measures are needed to be taken to revive Raasi from its slumber.

Some recommendations are given in the finding & recommendation section of this report.


*Views on if Raasi & Coromandel be marketed under one single logo ?


1. Yes

2.No

This question was aimed at finding out whether is it appropriate to market both the brands

under 1 logo. Though personally I am not in favour of this because Coromandel already has

two sub-brands being marketed under 1 logo i.e Coromandel King & Coromandel Super

Power & adding another brand to it will lead to more confusion & would definitely reduce

the brand value Coromandel enjoys.

In Hyderabad , 73% of the dealers recommended both be branded under 1 logo but without

any strong reason to back their view. They are more or less looking into a quick fix solution

to increase sales of Raasi under the umbrella of Coromandel , whereas 27% were of the view

that both the brands be marketed under 2 different logos.

In Mahbubnagar , 60% of the respondents were of the view that both the brands be marketed

under 1 logo but same without any strong backing. And 40% said both the brands should be

left alone .


*Charts showing single dealership or multiple dealership.


1. Yes

2.No

This question basically aimed at finding how many dealers were dealing with other

companies also. It was necessary to opt for dealers who were not sole Coromandel or Raasi

dealers but multiple dealers so as to get unbiased opinion from them about the products and

the questions I asked to them.

In Hyderabad , 85% of the respondents fell into the multiple dealer category & only 15% of

the dealers fell into exclusive dealership.

In Mahbubnagar , approximately 73.33% of the dealers were multiple dealers & remaining

26.67% dealers were the ones who had exclusive dealership.


** Overall Satisfaction Level of dealers while dealing with India Cements Ltd.

The final question which is of prime importance. If intends to find the overall satisfaction

levels of the dealers who are dealing with India Cements Ltd. This question is though just

having 2 options for answering , the results were more or less given in a statement by the

dealers during the personal interviews. This graphical representation of the question just

show numerically what percentage of the dealers are satisfied or unsatisfied.

There has been stark remarkable difference in opinions between dealers of Hyderabad &

Mmahbubnagar.

In Hyderabad , 66% of the dealers are unsatisfied with the way India Cements Ltd. is

handling them , whereas just 34% are fully satisfied , which doesn‟t serve the purpose of the

company.

In Mahbubnagar its altogether different , 100% of the dealers were satisfied the way India

Cements has been dealing with them.


CROSS-TABULATIONS of SELECTED QUESTIONS(HYDERABAD)

Dealership duration has 4 options : (a)1-3 years (b)4-7years (c)8-10 years (d) >10 years

Satisfaction Level has 2 options : (a) Yes (b) No

From the above table we can infer that maximum of the unsatisfied dealers fall into the

category of more than years of dealership activities with ICL & the least unsatisfied dealers

fall into the category of 1-3 years or fairly new dealers. 2nd

highest unsatisfied dealers fall

into the category of 8-10 years of experience & second last would be 4-7 years.

It can be observed that as the duration of dealership increases with ICL , more of unsatisfied

dealers number has been rising. Various factors are responsible for this which have been

mentioned in the findings section of this study.

Q2.ICL Dealership Duration * Q18.Satisfaction level as ICL Business Partner. Cross tabulation

Q18.Satisfaction level as ICL

Business Partner.

Total 1.00 2.00

Q2.Dealership Duration 1.00 Count 1 2 3

% of Total 1.0% 2.0% 3.0%

2.00 Count 15 16 31

% of Total 15.0% 16.0% 31.0%

3.00 Count 7 21 28

% of Total 7.0% 21.0% 28.0%

4.00 Count 11 27 38

% of Total 11.0% 27.0% 38.0%

Total Count 34 66 100

% of Total 34.0% 66.0% 100.0%


Credit period had 5 options : (a)Very Good (b)Good (c)Average (d)Bad (e) Very bad


This cross table tries to identify the relationship between credit period given to dealers and

the satisfaction of the dealers.

He we can infer majority of the dealers i.e 34% of the total sample size are unsatisfied dealers

and they rate the credit period given by them as average. In the previous table we saw

majority of the dealers who were unsatisfied were quite experienced dealers & hence we can

say the experienced dealers say theat credit period given by the company is of average

ratings.

Then next highest is that 27% of the dealers say that credit period given to them is good &

they are unsatisfied dealers though. Their satisfaction rating is related to other factors.

17% of the dealers say that credit rating is good & their overall experience with ICL is

satisfactory.

Only a mere 3% satisfied dealers say that credit period given to them is of average rating &

3% of satisfied dealers say that credit period given to them is very good.

Q8.Credit period * Q18.Satisfaction level as ICL Business Partner. Cross tabulation


Business Partner.

Total 1.00 2.00

Q8.Credit period 1.00 Count 3 4 7

% of Total 3.0% 4.0% 7.0%

2.00 Count 17 27 44

% of Total 17.0% 27.0% 44.0%

3.00 Count 11 34 45

% of Total 11.0% 34.0% 45.0%

4.00 Count 3 1 4

% of Total 3.0% 1.0% 4.0%


% of Total 34.0% 66.0% 100.0%


Q9.Recomending ICL products * Q18.Satisfaction level as ICL Business Partner. Cross

tabulation


Business Partner.

Total 1.00 2.00

Q9.Recomending ICL

products

1.00 Count 32 47 79

% of Total 32.0% 47.0% 79.0%

2.00 Count 2 19 21

% of Total 2.0% 19.0% 21.0%


% of Total 34.0% 66.0% 100.0%

Recommendation of ICL products has 2 options : (a) Yes (b) No


This cross tabulation shows us the number of satisfied dealers who recommend ICL products

and vice versa.

Strange observation here would be , 47% the majority of unsatisfied dealers recommend India

Cements Products to their customers & 19% of unsatisfied dealers do not recommend India

Cements Products to their customers.

Second observation is , 32% of satisfied dealers do recommend Indi Cements products to

their customers where as just a mere 2% of satisfied dealers do not recommend India

Cements products to their customers.

Cumulatively 79% of the dealers do recommend India Cements products to their customers

where as 21% of both satisfied & unsatisfied dealers do not recommend India Cements

products to their customers


Q7.Timely Supply * Q18.Satisfaction level as ICL Business Partner. Crosstabulation


Business Partner.

Total 1.00 2.00

Q7.Timely Supply 1.00 Count 32 54 86

% of Total 32.0% 54.0% 86.0%

2.00 Count 2 12 14

% of Total 2.0% 12.0% 14.0%


% of Total 34.0% 66.0% 100.0%


Timely Supply has 2 options : (a) Yes (b) No

This cross tabulation shows us the satisfaction level of dealers as compared with timely

supply of cement to them.

54% a majority of unsatisfied dealers said that cement was supplied to them on time as and

when ordered. 32% of satisfied dealers also say that cement was supplied to them on time by

the company. So cumulatively 86% of the dealers say that they received timely supply of

cement as and when ordered.

12% of unsatisfied dealers say that cement was not supplied to them on time . Whereas 2% of

satisfied dealers had grievances that cement was not being supplied to them on time even

when India Cements is the only company in Hyderabad which has its manufacturing unit just

120 kilometres away from Hyderabad and still not able to supply cement on time.

Cumulatively 14% of both satisfied & unsatisfied dealers say that cement was not supplied to

them on time.


Q2. Dealership Duration * Q10.Coromandel as a Premium Brand? Cross tabulation

Q10.Coromandel as a Premium

Brand?

Total 1.00 2.00

Q2. Dealership Duration 1.00 Count 2 1 3

% of Total 2.0% 1.0% 3.0%

2.00 Count 9 22 31

% of Total 9.0% 22.0% 31.0%

3.00 Count 17 11 28

% of Total 17.0% 11.0% 28.0%

4.00 Count 17 21 38

% of Total 17.0% 21.0% 38.0%


% of Total 45.0% 55.0% 100.0%


Coromandel being considered as a premium brand by customers has 2 options : (a)Yes (b) No

21% of highly experienced dealers have to say that Coromandel is not being treated as a

premium brand by customers.Whereas 17% of highly experienced customers have to say that

Coromandel is being treated as a premium brand by their customers.

22% of dealers who have dealership experience in the range of 4 to 7 years have to say that

Coromandel is not being perceived as a premium brand by their customers where as 9% of

dealers in the same experience range responded as Coromandel being treated as a premium

brand by their customers.

Opinions varied from general opinions with dealers ranging in experience from 8 to 10 years.

Here 11% of the dealers said that Coromandel is not being treated as a premium brand by

their customers whereas 17% i.e majority of dealers in this experience bracket have to say

that Coromandel is being treated as a premium brand by its customers.


Q2 Dealership Duration * Q11.Raasi as a Premium brand? Cross tabulation

Q11.Raasi as a Premium brand?

Total 1.00 2.00


% of Total .0% 3.0% 3.0%

2.00 Count 4 27 31

% of Total 4.0% 27.0% 31.0%

3.00 Count 7 21 28

% of Total 7.0% 21.0% 28.0%

4.00 Count 6 32 38

% of Total 6.0% 32.0% 38.0%


% of Total 17.0% 83.0% 100.0%


Raasi being considered as a premium brand options are : (a) Yes (b) No

This cross tabulation would help us in inferring the view of dealers as per their experience

with Raasi being treated as a premium or not.

Cumulatively we saw in frequency tables that a majority of 83% of dealers say that Raasi is

not being treated as a premium brand by its customers. In total 17% say that Raasi is being

considered as a premium brand among customers. Above we can see that even the most

experienced of dealers only 6% say Raasi is considered as a premium brand.

And only 7% of the dealers falling in the experience category of 8-10 hours say Raasi is

being considered as a premium brand among customers.


Q2. Dealership Duration * Q14.Customers relate with Coromandel Logo Cross tabulation

Q14.Customers relate with

Coromandel Logo

Total 1.00 2.00


% of Total 2.0% 1.0% 3.0%

2.00 Count 22 9 31

% of Total 22.0% 9.0% 31.0%

3.00 Count 24 4 28

% of Total 24.0% 4.0% 28.0%

4.00 Count 30 8 38

% of Total 30.0% 8.0% 38.0%


% of Total 78.0% 22.0% 100.0%


Recall of Coromandel Logo has 2 options : (a) Yes (b) No

In the frequency charts we have seen that Coromandel has got good logo recall as compared

with Raasi. Cumulatively Cormandel enjoys good logo recall , 78% of all the dealers

confirm to the fact that Coromandel has got good logo recall whereas 22% of the respondents

say that Coromandel doesn‟t have good recall .

Only 8% of the most experienced dealers have to say that Coromandel doesn‟t enjoy good

recall as a brand whereas 30% say that Coromandel enjoys good recall .

Overall the picture is quite favourable for Coromandel as maximum majority says that

Coromandel has good recall among customers.


Q2.ICL Excluive Delearship * Q15.Customers relate with Raasi Logo Crosstabulation

Q15.Customers relate with Raasi

Logo

Total 1.00 2.00


% of Total .0% 3.0% 3.0%

2.00 Count 3 28 31

% of Total 3.0% 28.0% 31.0%

3.00 Count 1 27 28

% of Total 1.0% 27.0% 28.0%

4.00 Count 6 32 38

% of Total 6.0% 32.0% 38.0%


% of Total 10.0% 90.0% 100.0%


Recall of Raasi Logo has 2 options : (a) Yes (b) No

Without any doubts its clearly visible from the table Raasi does not enjoy any logo recall

from the market. Dealers have responded that customers do not at all recognise the logo of

Raasi.

Cumulatively above 90% say that Raasi does not enjoy any recall/logo recognition from

customers where as just 10% do not say that.


CROSS-TABULATIONS of SELECTED QUESTIONS(MAHBUBNAGAR)

Q8.Credit period * Q18.Satisfaction level as ICL Business Partner.

Crosstabulation

Q18.Satisfaction

level as ICL

Business

Partner.

Total 1

Q8.Credit period 1 Count 1 1

% of Total 6.7% 6.7%

2 Count 11 11

% of Total 73.3% 73.3%

3 Count 3 3

% of Total 20.0% 20.0%

Total Count 15 15

% of Total 100.0% 100.0%

Credit period had 5 options : (a)Very Good (b)Good (c)Average (d)Bad (e) Very bad


This cross table tries to identify the relationship between credit period given to dealers and

the satisfaction of the dealers.

He we can infer majority of the dealers i.e 73.3% of the total sample size are satisfied dealers

and they rate the credit period given by them as good. Then next highest is that 20% of the

dealers say that credit period given to them is good .


Q2. Dealership Duration * Q6.Price of Products Cross tabulation

Q6.Price of Products

Total 2 3

Q2.Dealership Duration 2 Count 4 1 5

% of Total 26.7% 6.7% 33.3%

3 Count 6 0 6

% of Total 40.0% .0% 40.0%

4 Count 3 1 4

% of Total 20.0% 6.7% 26.7%

Total Count 13 2 15

% of Total 86.7% 13.3% 100.0%


Price of Products has 5 options : (a)Very High (b) High (c) Reasonable (d) Low (e) Very low

Cumulatively 86.7% of respondents have said that price of India Cements products is

comparatively high in the Mahbubnagar market.

Only 13% have cumulatively said that price of India cement products is somewhat reasonable

in Mahbubnagar market.


Q2. Dealership Duration * Q10.Coromandel as a Premium Brand? Cross tabulation

Q10.Coromandel as a Premium

Brand?

Total 1 2


% of Total 20.0% 13.3% 33.3%

3 Count 5 1 6

% of Total 33.3% 6.7% 40.0%

4 Count 4 0 4

% of Total 26.7% .0% 26.7%

Total Count 12 3 15

% of Total 80.0% 20.0% 100.0%


Coromandel as a premium brand has 2 options : (a) Yes (b) No

In the frequency charts we have seen that Coromandel is considered as a premium brand as

compared with Raasi. Cumulatively Coromandel enjoys good brand image , 80% of all the

dealers confirm to the fact that Coromandel has got a premium brand image whereas 20% of

the respondents say that Coromandel doesn‟t have a premium brand image.

26.7% of the most experienced dealers have to say that Coromandel enjoys a brand premium.

Overall the picture is quite favourable for Coromandel as maximum majority says that

Coromandel has good recall among customers.


Q2.Dealership Duration * Q11.Raasi as a Premium brand? Cross tabulation

Q11.Raasi as a Premium brand?

Total 1.0 2.0


% of Total 13.3% 20.0% 33.3%

3 Count 3 3 6

% of Total 20.0% 20.0% 40.0%

4 Count 1 3 4

% of Total 6.7% 20.0% 26.7%

Total Count 6 9 15

% of Total 40.0% 60.0% 100.0%


Coromandel as a premium brand has 2 options : (a) Yes (b) No

Raasi has got mixed responses from the respondents. Overall 60% dealers say that Raasi does

not enjoy a premium brand image among the customers . 20% of highly experienced dealers

say Raasi does not enjoy a premium brand image.


FINDINGS & RECOMMENDATIONS

Crucial Findings :

100% of the dealers said they faced problems with the accounting system. All big and

small dealers say accounting system is hugely flawed at India Cements ltd. Their

major concern is that company is very lacastical when it comes to settlement of

accounts and giving discounts. Some dealers have revealed that they haven‟t received

statements since 1 and a half year even after continuously reminding ICL. Whereas

they claim ACC, Ultratech and likewise are very prompt in delivering account

statements on a monthly basis which helps them keep updated but same is not the case

with India Cements Ltd.

All the dealers say that discount realization at India Cements Ltd. is very poor. They

are not aware when they will be receiving their discounts. They sell cement way

below the billing price & hence the difference which has to be compensated by the

company , is done in a wayward manner. It is very problematic for small dealers as

they find their capital blocked here for a longer period of time. Big dealers are

somewhat grudging about this also. They order in huge quantities and big money get

blocked in the process is what the say.

Few dealers have the complain that they do not get ordered quantity of Coromandel

King ( the OPC version ). They claim that company is not willing to dispatch

Coromandel King & instead is pushing for Coromandel Super Power ( the PPC

version ).

Many dealers have pointed out that packaging is faulty. They say the bags aren‟t

strong enough and by the time they receive their orders , they lose a few kgs of

cement due to faulty packaging.

Another stark finding was that , dealers have observed change is colour of cement

being delivered. Though colour of cement is irrelevant to the strength of the cement

but consumers are of the belief that darker the colour of cement , better the quality !

All the dealers have pointed out that company is not spending enough or is incurring

minimal expenditure in marketing activities. Compared to other companies

promotional activities of the company in Hyderabad is very less compared to

Mahbubnagar , is what I have observed.


When we see the satisfaction levels of the dealers of Mahbubnagar & Hyderabad , we

see Mahbubnagar has dealers who are 100% satisfied whereas just 34% are satisfied

in Hyderabad and a major reason for this is : pride ! In Mahbubnagar dealers directly

deal with India Cements for placing orders & other activities , whereas in Hyderabad

dealers have to place their orders with the Sales Promoter. They are not happy in

dealing with India Cements ltd, through a Sales Promoter, they say that “we are

owners of our own business and we do not like to work under another big dealer”.

Though this strategy was used by India Cements to mark entry into the Hyderabad

market, scenario has changed now. This strategy now is resulting in higher unsatisfied

dealers over a period of time.

Dealers are complaining that there are virtually no dealer mason meets in Hyderabad

market being arranged by the company.

Coromandel has grown into a big & strong brand in these 2 markets. But people are

unaware that Coromandel is a product of India Cements Ltd. Whereas Raasi , it has

almost lost its brand image . People do not even recognize the logo of Raasi.

Best advantage that India Cements has is , it is the only company which has a

manufacturing unit in close proximity of Hyderabad i.e the manufacturing unit at

Tandur.

Dealers say without doubt that Coromandel King is the best quality of cement

available in the market even when compared with other international companies,

Coromandel King stands out for its quality.

India Cements Ltd. has a large dealer network in Hyderabad , may be it‟s the largest

network we have compared to other companies which definitely server the purpose of

the company & helps it to cater to every nook & corner of Hyderabad.

Market responsiveness is quite low. India Cements takes decision based on price quite

slowly which when applying those decisions it has no relevance left.


Recommendations :

Accounting system at India Cements Ltd. needs to be overhauled. It has to be

dynamic & responsive & on time .

Dealers should be given their discounts on time to increase the number of satisfied

dealers , as more the number of satisfied dealers more will be the sales.

Coromandel King , should be given to dealers instead of pushing Coromandel Super

Power , as and when ordered.

Packaging has to be checked. Another point here could be , India Cements Ltd. should

embed the company name with the brand name on the bags to increase the visibility

that Coromandel & Raasi are products of ICL. This small tweak in packaging can be

of a big help in marketing and spreading awareness among consumers.

Colour of the cement being produced should be constant to avoid creating doubts in

the mind of consumers about the quality of the cement.

More number of Wall Paintings , Auto Rickshaw advertisements (as done in

Mahbubnagar) , Hoardings etc , advertising in similar lines are needed to be exercised

in Hyderabad market. India Cements is of the view that they are banking on the brand

name they had established few years back . As India Cements is planning to be a pan

India company for which they have sponsored Chennai Team , is a remarkable

marketing effort , but it might go in vain if the market is not aware that Coromandel &

Raasi are brands of India Cements Ltd. They need to promote the fact that

Coromandel & Raasi are brands of ICL to effectively relate their marketing activities

done with IPL to be in line for the company.

Regular dealer mason meets should be arranged.

ICL should be more responsiveness & flexible in setting price of cements as per the

market requirements & should move away from this rigid pricing system.


ANNEXURES

“Questionnaire”

“Survey on Dealer Satisfaction & Brand Recognition among Customers”

Name of the Business: ……………………………………………………………………….…

Name of the Owner: ……………………………………………………………………….…...

Address: ………………………………………………………………………….….................

Contact Details: Ph. …..………………… Mobile: …….………………… Fax: .....................

E - mail : ………………………………………………………………………….....................

1. Please state your experience in Dealership?

1-3 Years 4-7 Years 8-10 Years More than 10 Years

2. Since how long have you been dealing with India Cements Limited?

1-3 Years 4-7 Years 8-10 Years More than 10 Years

3. How would you rate India Cements products on the basis of quality?

Very Good Good Average Bad Very Bad

4. Which factor enables you to be a dealer of India Cements Ltd.?

Promotional Schemes Quality of Product

Company Policies towards dealers Margin

Others, Please specify: __________

5. What expectations you have from India Cements Ltd.?

More Promotional Schemes Better Quality of Product

Company Policies towards dealers Healthy Margin

Others, Please specify: __________

6. What do you feel about the price of India Cements Products?

Very High High Reasonable Average Low

7. Whether the expected quantity of India Cements products is supplied to you on time?

Yes No

8. What do you feel about the credit period given to you by India Cements Ltd?

Very Good Good Average Bad Very Bad


9. Do you recommend India Cements products to your customers?

Yes No

If No, please specify : __________

10. Do you think Coromandel is treated as premium brands by customers?

Yes No

11. Do you think Raasi are treated as premium brands by customers?

Yes No

12. Awareness among customers that Coromandel as brands of India Cements Ltd. Is . .


13. Awareness among customers that Raasi as brands of India Cements Ltd. Is . .


14. Do customers effectively relate with the brand logo of Coromandel?

Yes No

15. Do customers effectively relate with the brand logo of Raasi?

Yes No

16. Should Raasi & Coromandel be marketed under 1 logo?

Yes No

17. Are you dealing with any other companies at present?

Yes No

If Yes , please specify: __________

18. Do you have any complaints about India Cements products?

Yes No

If Yes , please specify: __________

19. Is your overall experience with India Cements as your business partner satisfactory?

Yes No

If No, please specify: __________

ANY SUGGESTIONS / RECOMMENDATIONS?

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Delaer data

J. PATEL & CO., SHAPURNAG Jeedimetla Mr. Nalin Patel

PAWAN MARKETING Ramkot Mr. Ghanshyamdas Gilade

SRI PAVANSAI TRADERS Balanagar Mr. Kondappa Naidu

SUBASH TRADERS Qutbullapur Mr. Subash

JAIN UDYOG Chintal Mr. Padam Chand

MONIKA ENTERPRISES Chintal Mr. Madhusudan Reddy

MADHU STEEL TRADERS Chintal Mr. Ramanjaneeyulu

PAWAN ENTERPRISES Jeedimetla Mr. P.Rajashekhar

SIVA GANESH STEEL TRADERS Jeedimetla Mr. Shyam Sunder Rao

B.S.ENTERPRISES STEEL AND Jagadgirigutta

Mr.Markanti Venkat

Reddy

SRI THIRUMALA TRADERS Jeedimetla Mr.A.Naveen Kumar

LAXITHA TRADERS Shapoor Nagar

Mr.Duggani-Venu

Malikarjun

JYOTHI ENTERPRISES Tadbund Mr.Tejaram Choudhary

NAGARJUNA STEEL ENTERPRIS Narsinghi Mr. Rama Krishna

SRI BALAJI MARKETING ASSO S.R. nagar Mr. Satish Raju

HARISH TRADERS Khairathabad Mr. Prabhakar

PATEL & CO.ERRAGADDA Erragadda Mr. Maghan Patel

KALPANA SALES DEPOT Moosapet Mr. Mansukh Patel

SUBHASH MARKETING Kondapur Mr. Subash Jain

SRI LAKSHMI SRINIVASA AGE Jubli Hills Mr. Srinivas Reddy

KARWA MARKETING Karwa Marketing Mr Rajesh Karwa

RUSHYANT TRADERS Seri Lingampally Mr. Prakash Reddy

CHALAPATHI CEMENTS Madhapur Mr.Sri Krishna

SRI BALAJI TRADING COMPAN Madhapur Mr. Venkat Reddy

THORAN TRADERS Madhapur Mrs. Indira

NAGARJUNA STEELS & CEMENT Serilingampally Mr. Seha Reddy

SRI VENKATESHWARA TRADERS Madhapur Mrs.B.Shoba Rani


SRI RAGHAVENDRA ENTERPRIS T.Yamzal Mr. Narasimha Reddy

RAJA RAJESHWARA ENTERPRIS Chintalkunta Mr. Rajeshwar

SREE LAXMI SRINIVASA ENTE N.G.O.'s Colony Mr. Krishna Rao

SRI VENKATESWARA TRADERS Ibrahim Patnam Mr. Srinivas

ROYAL STEEL AGENCIES B.N.Reddy nagar Mr. T. Anantha Reddy

ANKITH ENTERPRISES Ankith Enterprises Mr. M.Ganaga Srinivas

SRI VISHNU AGENCY Jillelguda Mr. Ram Reddy

BALAJI TRADERS Saroor Nagr Mr. Govardhan

SAI SWETHA TRADERS Nagole Mr. Pochi Rddy

SRI LAXMI VENKATA RAMANA Hayathnagar Mr. G.Girish Kumar

SRI SAI DIVYA STEEL & CEM Nagole Mr. K.Venkatesh

SRI TIRUMALA CEMENT AGENC Karmanghat Mr. Sudhakar Reddy

SRI KANAKA DURGA STEEL TR Warasiguda Mr. Rangaiah

SRI BALAJI CEMENT MARKETI Nagarjuna Colony Mr. Krishna

NEHA MARKETING Malakpet Mr. H.N. Vyas

MITTAL STEELS L.B.Nagar Mr.Mayank Agarwal

SRINIVASA STEEL TRADERS Dilsukhnagar Mr.V.Radha Krishna

SRI RAGHAVENDRA SLABS Karmanghat Mrs.Swarnalata

LALITHA ENTERPRISES Mahankali Str. Mr. Ramesh Babu

SECUNDERABAD IRON & STEEL Bansilalpet Mr.Ram Prakash

SRI BALAJI TRADERS Balaji Nagar Mr. R.S.Srinivas

VIJAYA SAI TRADERS W.Maredpally Mr. Mahesh

SRI SAIBABA ENTERPRISES Alwal Mr. Narsimha Reddy

MAMTHA MARBLE & CERAMICS R.K.Puram Mr.Kushi Ram

SRI SATYA SAI ENTERPRISES Himayat Nagar Mr. Suresh

SRI LAKSHMISAI STEEL TRAD Kapra Mr.C.H.Venkat Swamy

SREE PADMAVATHI TRADERS Sainikpuri Mr. Prabhu

DEEPA TRADERS Nagaram Mr.Jagan M.

OM SRI SAI RAJESHWARI TRA Kapra Mr. Yedu Kondalu

SREE AYYAPPA TRADERS Dammaiguda Mr. Chary

SRI VENKATESWARA TRADERS Yapral Mr. Y.Vijaya Reddy


SRI RAMA IRON&STEEL CO Kushaiguda Mr. Mallareddy

SRI LAKSHMI ENTERPRISES Thumkunta Mr. N.Murali Mohan

RADHA KRISHNA AGENCIES Nagaram, Rampally Mrs. Kiranpal

VENKATA SAI TRADERS Kushaiguda Mr. Venkat Reddy

VARDHAN TRADERS Dammaiguda Mr. Saibaba Goud

SRI TIRUMALA TRADERS Jaggamguda Mr.Koruri Ramesh

AISWARYA TRADERS Yapral Mr.J.R.P.Raju

SRI JAI AMBE TRADING CO Dammaiguda Mr.Ambika Prasad Sharam

Jaya Steel Traders Manikonda Mr.Vijay

Kisan Fertilizers Moinabad Mr.Madhav Reddy

Vishnu Home Needs & Stones Uppuguda Mr. Sreenivas

Lucky Traders Kishanbagh Mr. S.A.Rafeeq

Vishal Sales Enterprises Noorkhan Bazar Mr.Rajesh Lahothri

Sri Ravindra Agencies Narsinghi Mr.Raju

Tirumala Traders Maheswaram Mr. Ravinder

Adity Agencies Gyanbagh Colony Mr. K.Bharath

S.S.M.Trading Company Upparpally Mr. Buchi Reddy

SRI BHARGAVA HARD WARE A Moinabad Mr.S.Madava Reddy

SRI VENKATESWARA ELEC.MOT Moinabad Mr.Madhav Reddy

SRI GAYATRI TRADERS. Kothapet Mr.Ravinder

VASAVI TIMBER DEPOT Kesara Mr.Kiran

SRINIVASA ENTERPRISES Lalapet Mr.Bikshapathi

SRINIVASA TRADERS Kandukur Mr.Sudhakar Reddy

RAGHAVENDRA CEMENT AND ST Ibrahimpatnam Mr.Srinivas

LAKSHMI SAI AGENCIES Ameerpet Mr.Bhaskar Reddy

DEEPAK TRADERS Karmanghat Mr.Murlidhar Reddy

GANESH TRADERS Andalanagar Mr.Sunte Rajkumar

SRI SAI TRADERS Uppal Mr.Ramesh

SRI RAJARAJESWARA CEMENT Chilaka Nagar Mr.K.Mallikarjun

MAHA LAKSHMI HARDWARE ELE East Anandbhagh Mr.Mothi Ram Choudhary


OM SREE SAI SANTHOSHI HAR Taranaka Mrs.saraswathi

SRI SAI STEEL TRADERS KPHB Colony Mr.Ravinder Rao

MADHAPUR STEEL AGENCIES Madhapur Mr.Narsi Reddy

SRI TIRUMALA TRADERS Jaganguda Mr.Ramesh

Hanuman Marketing Kukatpally Mr.Murali

ANJANEYULU ENTERPRISES Picket Mr.Anjaneyulu

VINATHI STEEL TRADERS Karmanghat Mr.Genardhan Reddy

SHIVARANJANI TRADERS Old Alwal Mr.Sailu

RAGHU FERTILIZERS Medchal Mr.Muthyala Laxma Reddy

RAJA RAJENDRA TRADERS, Tukaramgate Mr.Rajendra

SRI RAMESH ELECTRICALS Sainikpuri Mr.Sajjanraj Choudhary

SAI RAM STEEL TRADERS Uppal Depot Mr.Rajendher Reddy

ROYAL STEEL AGENCIES B.N.Reddy Mr.Antha Reddy


BIBILIOGRAPHY

Marketing Management – Phillip Kotler

Principles of Marketing –Phillip Kotler & Gray Armstrong

A Report on Cement Industry in India- Sobhit Chandak

Marketing Research – Naresh . K . Malhotra

Building a Strong Brand – Dave Dolah

www.wikipedia.org and other internet sources.

http://www.wikipedia.org/

Project Final - India Cements

Documents

Transcript of Project Final - India Cements