New Product Update for

Unified Communications—

Commercial Segment

Johnny Jagroo, PhD

Collaboration CSE

Agenda:

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Market Definition

Medium Business

Product Portfolio

Solutions Overview

Deployment Models

Market Definition

Medium Business (100–1000) Typical Profile

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Mid-Market Customer Buying Behavior Medium businesses typically adopt IT in 3 waves…

Wave 1 ~ Build out basic infrastructure

PCs, High-Speed Internet, Anti-virus, Business Productivity Apps

Wave 2 ~ Connecting the enterprise

LAN/Server, WLAN, e-Commerce, Firewall, Network Security, Document Mgmt, Business Intelligence Apps

Wave 3 ~ Extending the enterprise (leveraging the network)

IP PBX, WAN, VPN, Fibre Channel SAN, CRM, ERP, etc…

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Cisco Unified CM, Business Edition

Product Portfolio

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Mid-Market (1-1000) Umbrella Brand Unified Communications Manager Business Edition

Unified CMBE

3000

New Platform (Purpose Built Appliance)

(MCS 7890)

300 users

Foundational UC

Operational

simplicity, Essential

features, Value

pricing

Unified CMBE

5000

Existing

Platform (MCS 7828)

500 Users

Advanced Unified

Communications

Voice , Video,

Unified Messaging,

Mobility

Unified CMBE

6000

New Platform (UCS C200M2)

1000 users

Complete

Collaboration

Full feature set, H/W

redundancy, VMware

virtualization

Small and Mid-Sized Business Call Processing Portfolio •

Featu

res/S

olu

tio

n C

om

ple

xit

y

#CiscoPlusCA

IPT

– U

nif

ied

Co

mm

un

icati

on

s -

Co

lla

bo

rati

on

Unified CMBE 6000

Unified CMBE 5000

0-75 225 -300 300-375 375-450 450-750 75 - 150 150 -225

Unified

CMBE

3000

Unified CM Business Edition –

Platform Comparison Layout

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` Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000

Users Supported 300 500 1000

Appliance Based Yes (MCS 7890) Yes (MCS 7828) No

Single Office Solution X X X

Distributed Deployment X X

Centralized Deployment X X X

Total Sites Supported in a Centralized Deployment 10 20 50

Appliance Based Call Control X X X

Optional Survivability X X

Optional Clustering Limited

Integrated Voice Mail X X X

Integrated Voice Gateway X

Optional Integrated Messaging X X

Tele-worker Support X X X

Required Partner Specialization Small Business,

Advanced UC

Business Edition,

Advance UC Advanced UC

Unified CM Business Edition – Feature Comparison Layout

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CMBE 3000 CMBE 5000 CMBE 6000 Basic Telephony

Features

Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937, CIPC, CUC-RTX

39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile

clients

39XX, 69XX, 79XX, 89XX, 99XX, Softclients, mobile clients

Basic Mobility (SNR)

Basic Security

Redundancy Cold Standby SRST Advanced Telephony

Features

Advanced Voicemail

Advanced Mobility

Video

Presence Requires external server

Contact Center Requires external server

Medium Business

Solutions - Overview

Solution in-a-box

• IP PBX

• Voicemail

• Voice Gateway

• Low TCO •Scalability up to 300 users and 10

sites

Easy setup and smooth migration

• Simple Intuitive Management

• Preinstalled

(vs. Preloaded)

• Faster Set up using standard configuration files

Professional feature set

• Localized Dial Plans

• Emergency Calling

• Voice Messaging

• Auto Attendant

• Single Number Reach

• Extension Mobility

• Cisco Jabber*

• Click to Call*

Unified CMBE 3000 Highlights

*

Unified CMBE 3000 Purpose Built

Appliance - MCS 7890

Purpose built appliance with integrated voice gateway

Factory installed, ready for configuration right out of the box

Support for wall mounting and rack mounting.

Cisco 300 series and Catalyst 2960 series recommended for switching infrastructure

Onboard DSPs for hardware-based conferencing and transcoding media resources

2 integrated T-1/E-1

gateway ports.

External MoH

source Network Port

2 USB ports for SW

upload/keyboard

Serial Port

Power ON Front View Rear View

Unified CMBE 3000 - First Time Setup Wizard

Default IP: 192.168.1.250

User: admin

Password: BE-3000

Manual or Automatic Silent Setup

through Spreadsheet

Unified CMBE 3000 - Simplified Moves, Adds and

Changes

Unified CMBE 3000 - Drawer Menu Content

• Voice Mail support – Send, Retrieve, Reply,

Forward, Manage Receipts

• Auto Attendant provides ―Virtual Receptionist‖

feature

• Separate menu support for business and closed

hours, no support for different menus for holidays

• Handles up to 12 simultaneous calls to

Voicemail and Auto Attendant

Unified CMBE 3000 - Voicemail and Auto

Attendant

Unified CMBE 3000 - Integrated Mobility

•Extension Mobility

•Reach Me Anywhere, Single voice mailbox Allows voice call continuity inside and outside

office up to four external clients

Preserves enterprise call coverage services

•Desktop pickup and Cell Phone pickup

Device Mobility between desktop and

mobile phone

Soft Client Support

On the go

Roaming your building

Home office

PoE switch

Remote

Site

Unified CMBE 3000 - PSTN Breakout

ISR 2901 CMBE 3000

PSTN

Central

Site IP WAN

VG224

Local PSTN Breakout at remote sites

Necessary requirement for country's providing emergency services using a PSAP collocated in trunk area for a Gateway.

Necessary requirement for country's having strict regulations on Toll By pass for PSTN (no TEHO).

PSTN Long

Distance TEHO

Unified CMBE 3000 - Country Support

• United States

• India

• China

• Canada

• France

• Russia

• Brazil

• Australia

• United Kingdom

• Germany

• Spain

• Italy

• Saudi Arabia

• Mexico

Dial Plans, Localized Administration, Country specific Tones

You can upload country pack for countries other than US, India and Canada during

First Time Setup or upgrades via country pack installation.

Unified CMBE 3000 - Additional Features

ISR 2901 gateway configuration generated by Unified CMBE 3000

Hardware-based Media Resources for 10 xCode and 24 conference streams

Software-based Media Resources for MTP and Annunciator

Multi Site Deployment: One Central, up to 9 Remote, Teleworkers

Simplified CAC configuration within sites

BLF Indicators for basic Presence status

Translation rule support for calls originating from both PSTN and IP Phones

Cisco Unified CM

Business Edition 5000

Unified CM Business Edition 5000 Overview

• Consolidates Enterprise class UC Manager with Integrated

Messaging and Integrated Mobility on a single hardware platform

• 500 users across 20 sites Scalability

• Do Not Disturb, Intercom, Call Recording, and Silent Monitoring

Advanced telephony features

• SRST in the central as well as remote sites Redundancy

• Speech recognition, voicemail to email, speech to text. Advanced messaging options

• Both signaling and media encryption Advanced security

• Unified Presence and Unified Contact Center Express Integration with Cisco Products

• IP phone and Unified Client and mobility portfolio support End Point Support

Unified CMBE 5000 8.x Update

• Next generation 7828-I5 server support

• Multiple upgrade paths

• Export un-restricted images available

• Unified Messaging With Unity Connection

• Cisco CIUS and Cisco Jabber Client (desktop and phone) support

• Direct connection from Unified CMBE 5000 to mobile clients without proxy server (CUMA)

Cisco Unified CM

Business Edition 6000

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Unified CMBE 6000 Overview

• Consolidates Call control, mobility, advanced messaging , rich media presence and contact center capabilities on a single server.

• Supported on Unified Computing System

• Based on market-leading VMware vSphere ESXi

• Ensure performance, reliability, management and high availability

• Scale up to 1000 users & 100 Contact Center Agents

UCS C200 M2

Benefits

Lower TCO

Increased Agility

Investment Protection

26

Unified CMBE 6000—Key Components

Improved Scalability, Redundancy, and application co-residency

• Specific combination of core UC applications on

UCS to support medium business requirements

– Cisco® UCM +

Cisco Unity® Connection + Cisco Unified Presence +

Cisco Unified Contact Center Express

• Hardware platform - Cisco Unified Computing

System™ C200 M2 1RU Rack Server

• Virtualization - VMware ESXi 4.0

• Capacity - 1000 users, 100 Contact Center

Agents

• Full featured enterprise class application co-

residency with redundancy

– Cisco UCS x2 or Cisco UCS + MCS 78xx (as back-up)

Cisco Unified CM +

Cisco Unity Connection +

Cisco Unified Presence +

Cisco Contact Center Express More Co-resident Apps

Unified CMBE 6000—Software Architecture

Unified CMBE 6000—Value Proposition Example: 500 users

Dial tone, voicemail and Presence, 10% are Contact Center Agents, HW redundancy

8 non-virtualized rack servers required for UC

CAPEX

Reduced Server Count (50-75%)

Reduced Network Ports (50+%)

Reduced Cabling (50+%)

OPEX

Reduced Rack & Floor Space (36%)

Reduced Power/Cooling

Fewer Servers to Manage (50-75% less)

Reduced Maintenance/Support Costs (~20%)

Unified CMBE 6000 - Highly Availability

• Optional fully redundant deployment model

• 2nd Server provides back-up

Server hardware redundancy for Call Processing application

Supports MCS and UCS as back-up servers

• Support for Unified Survivable Remote Site Telephony

Remote site PSTN failover

Unified CMBE 6000 8.6.x update

Improved Scalability, Redundancy, and application co-residency

• Video Enhancements – 894x and Native

Tandberg E20, EX, C series endpoint

support

• Desktop Presentation Sharing from

Tandberg Endpoints

• Cisco Jabber Client Support – desktop and

mobile

• Cisco CIUS support

• Reduced TCO – CUWL Bundle Option

• Simplified Ordering CUWL Bundle (single top level SKU)

Simplified for UCL Bundle (single top level SKU)

Multi-App Platform

Cisco Unified CM +

Cisco Unity Connection +

Cisco Unified Presence +

Cisco Contact Center Express +

Unified Mobility

Deployment Models

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Cisco Unified CM Business

Edition 3000

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Unified CMBE 3000 Deployment Model

PSTN

IP WAN

Central Site

Remote Site

PoE Switch

Unified CMBE 3000

with

Integrated gateway

Tele-worker

871 VPN

Router

PoE Switch

IP Phones Analog

GW(VG224)

Analog

Phones

ISR 2901

PSTN

IP LAN

IP WAN

Edge Router

Edge Router

Unified CMBE 3000 Deployment

PSTN

IP WAN

Central Site

Remote Site

PoE Switch

Unified CMBE 3000

with

Integrated gateway

Tele-worker

871 VPN

Router

PoE Switch

IP Phones

Analog

GW/VG224

Analog

Phones

PSTN

IP LAN

IP WAN

SIP

PC Attendant

Client

89xx FXS

FXO SPA8800

SPA8800 FXO

FXS

CUBE Lite

SIP SIP

CUBE Lite

Cisco Unified CM

Business Edition 5000

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Unified CMBE 5000 Deployment Model Single Site/Campus

The single-site model: • Cisco Unified CM and Cisco

Unity Connection on the same hardware platform located at a single site or campus

• No telephony services provided over an IP WAN

PSTN

SRST-Enabled

Voice Gateway

Application

Server

(optional)

Cisco Unified CM,

Business Edition 5000

PSTN

IP LAN

IP WAN

Unified CMBE 5000 Deployment Model Multi-Site Centralized Call Processing

PSTN

IP WAN

Headquarters

Remote Site 1

Application

Server

(optional)

SRST-Enabled

Voice Gateway

Remote Site 2

SRST-Enabled

Voice Gateway

SRST-Enabled

Voice Gateway

Cisco Unified CM,

Business Edition 5000

Tele-worker

Up to 19 Remote Sites … PSTN

IP LAN

IP WAN

Unified CMBE 5000 Deployment Model Distributed Call Processing - CMBE to CMBE

AS Site 1 AS Site 2

Application Server

(optional)

SRST-Enabled

Voice Gateway AS Site 3

SRST-Enabled

Voice

Gateway

Cisco Unified CM,

Business Edition 5000

Application

Server

(optional)

Cisco Unified CM,

Business Edition 5000

PSTN

IP WAN

SRST-Enabled

Voice Gateway

PSTN

IP LAN

IP WAN

Cisco Unified CM,

Business Edition 6000

AS Site 1

AS Site 2

SRST-Enabled

Voice

Gateway

Application

Server

(optional)

Cisco Unified CM,

Business Edition 5000

Application

Server

(optional)

Cisco Unified CM,

Business Edition 5000

PSTN

IP WAN

SRST-Enabled

Voice Gateway

Applications

(VMail, IPCC, MP…)

Unified CM

cluster

Headquarters

Unified CMBE 5000 Deployment Models Distributed Call Processing – Unified CM to CMBE

PSTN

IP LAN

IP WAN

Cisco Unified CM

Business Edition 6000

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IP

PSTN

2nd UCS C200

server for

redundancy

Capacity:

Up to 1,000 users.

Up to 1,200 endpoint devices

Unified CMBE 6000 Deployment Models Single Site/Campus Deployment Model

Cisco Unified CM,

Business Edition 6000

IP WAN

PSTN

Branch

1

Branch

49

Central

Site

. . .

Unified CMBE 6000 Deployment Models Multi-Site Centralized Call Processing

2nd UCS C200

server for

redundancy

Up to 49 Remote Sites

Cisco Unified CM,

Business Edition 6000

Capacity:

Same as Single Site/Campus

Redundancy:

Same as with Single Site/Campus

Sites:

Up to 50 total sites

Regional

Site A

PSTN

IP WAN

Regional

Site N

Regional

Site B

Unified CMBE 6000 Deployment Models Distributed Call Processing

Capacity Per Site:

Same as Single Site/Campus

Redundancy Per Site:

Same as Single Site/Campus

Remote Sites can

be a CMBE or

Unified CM

deployment

Cisco Unified CM,

Business Edition 6000

Site

1

IP WAN

PSTN

Site

2

≤ 80 ms RTT

Clustering over the WAN (CoW) for call processing

Capacity: 1,000 users/1,200 endpoint devices

Redundancy:

Two UCS C200 nodes deployed at site 1 for Unified Presence, Unity Connection, and Unified Contact Center

Express redundancy

UCS C200 node deployed at site 2 for high availability of Unified CM call processing. Alternatively an MCS server

can be deployed at site 2.

Distance

Unified CMBE 6000 Deployment Models Clustering over WAN (CoW)

Cisco Unified CM,

Business Edition 6000

Cisco Unified CM

Subscriber Instance

Summary

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Unified CMBE 3000 Unified CMBE 5000 Unified CMBE 6000

Users Supported 300 500 1000

Appliance Based Yes Yes No

Single Office Solution X X X

Distributed Deployment X X

Centralized Deployment X X X

Total Sites Supported in a Centralized Deployment 10 20 50

Appliance Based Call Control X X X

Optional Survivability X X

Optional Clustering Limited

Integrated Voice Mail X X X

Integrated Voice Gateway X

Optional Integrated Messaging X X

Tele-worker Support X X X

Required Partner Specialization Small Business, Advanced UC Business Edition, Advance UC Advanced UC

Unified CM Business Edition –

Platform Comparison

CMBE 3000 CMBE 5000 CMBE 6000

Basic Telephony Features

Phone support 3905, 6901, 6911, 6921, 6941, 6961, 7937,

CIPC, CSF (CUCI-RTX) 39XX, 69XX, 79XX, 89XX, 99XX,

Softclients, mobile clients 39XX, 69XX, 79XX, 89XX, 99XX,

Softclients, mobile clients

Basic Mobility (SNR)

Basic Security

Redundancy Cold Standby SRST

Advanced Telephony Features

Advanced Voicemail

Advanced Mobility

Video

Presence Requires external server

Contact Center Requires external server

Unified CM Business Edition –

Feature Comparison

• Price vs. Features Unified CMBE 3000/5000/6000

• System Uptime/High Availability Unified CMBE 6000

Unified CMBE 5000 with Unified SRST

• High Availability with Advanced UC and/or Contact Center capabilities Unified CMBE 5000 integrated with UCCX

Unified CMBE 6000

• Expansion Plans Unified CMBE 6000 if customer is likely to grow from 450 to

600 users in near future

Matching the Right Solution to Customer Needs

To Learn More Visit

www.cisco.com/go/cmbe3000

www.cisco.com/go/cmbe5000

www.cisco.com/go/cmbe6000

www.cisco.com/go/srnd

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