Pro Set Health Guide

8/6/2019 Pro Set Health Guide

1/16

Table of Content

Using Proset Turning on hardware switch and wireless radio

oLenovooHewlett-Packard

PROSet icon states Missing or corrupted Office WLAN profile Connecting to a new wireless network How to access your home router Repairing PROSet Pocket guide for Wireless LAN connectivity from

home and hot spots

Home network connectivity Connection stages Wireless LAN connection issues Internet connection issues Connectivity issue from Hot spots


2/16


3/16

Hewlett-Packard

Step # Task1

The hardware switch is located between the F4 and F5 keys. If thewireless signal is orange, tap on it and it will turn blue, indicating that the

hardware switch is on.

2 Once the hardware switch is turned on, the following message will pop up

saying the Wireless Local Area Network (WLAN) is on.

If it does not appear, find the HP Assistant icon onyour system tray and right-click on it to turn on the radio.

3 Once the wireless radio is turned on, PROSet will detect and connect to anavailable wireless network. The PROSet icon will appear on the system

tray at the right-hand corner of the screen.


4/16

PROSet icon statesIf you move the mouse over the PROSet icon, you can see more information on

PROSets status.


5/16

Troubleshooting PROSet

Missing or corrupted Office WLAN profile

When trying to connect to the wireless network in the office (OnConnect v2 and PrimaryWireless), you will come across one of the following scenarios if you are encountering a

connectivity issue:

1. There is no office profile.2. You are unable to connect to the wireless profile available in the office.

To address these scenarios, follow the steps below:

Step # Task

1 Explore the folder c:\drivers\wlan2\Profilesor

c:\drivers\WLAN3\[version]\Profiles.2 If the file PWCv2.1.exe exists in this folder, run it.

3 Once the file is executed, PROSet will be connected automatically. If

not, you can connect manually.

If you are still unable to connect to PROSet, please contact theTechnical Assistance

Center (TAC).
http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/http://tac.intel.com/


6/16

Connecting to a new wireless network

Below are the steps to take when creating a new wireless profile:

Step # Task1 Turn on the wireless radio if it is off. You should be prompted that a

new wireless network was found. Click OK and follow the wizard. If

you are not prompted, follow the next step otherwise skip to Step 3.

2 Double-click on the PROSet icon to open the PROSet interface.

3 Locate the desired network in the list and then click to connect. Theprofile will be created automatically. If encryption is needed, you will

be prompted to add it.

4 If you are not able to detect the wireless network, click on the Refreshbutton. Then go to Step 3. If you are still unable to detect the network,

click on the Profiles button and create it manually.5 If you are prompted to enter WEP or PSK (Pre Shared Key), type it

and click OK.

If you are still unable to connect to PROSet, please contact theTechnical Assistance Center

(TAC).


7/16

How to access your home router

If you are unable to remember the security settings for your router, proceed with these

steps:

Step # Task

1 Refer to the manual that comes with the router.

2 Connect to the home network with a network cable to avoid

disconnections if changes need to be implemented on the router.

3 Open your Internet browser and surf to the router admin site, which

is an address noted in the manual. If you dont have the manual,take the following steps:

3a: Click on Start> Run, then type CMD.3b: Once the DOS prompt appears, type ipconfig and see what

the address is for the default gateway. The default gateway will

be your router admin site.

4 On the browser, enter http://.

5 Once you have accessed the router admin, look for Security or

Wireless. Clicking on one of those buttons should provide you with

the security settings.

For more information related to connecting wirelessly outside of Intel, please refer

to Wireless LAN connectivity from home and hotspotsin this Pocket guide.


8/16

Repairing PROSet

When using the PROSet application, you may encounter the following scenarios:

1. The PROSet icon is grayed out.2. PROSet is not launching.3. PROSet is acting erratically.

You may address any of these scenarios by repairing PROSet.

Step # Task

1 Click on Start > Settings > Control Panel.

2 Double-click on Add or Remove programs.

3 In the list, look for Intel(R) PROSet/Wireless WiFi

Software and click on Change.

4 ClickNext.


9/16

5 Choose Repair and clickNext.

6 Repair will be executed.


10/16

7 ClickFinish.

7 Close Add/Remove program window and connect to the

wireless network.

If you are still unable to connect to PROSet, please contact theTechnical Assistance

Center (TAC).


11/16

Pocket guide for Wireless LAN connectivity from

home and hot spots

For more information and updates, please refer toRemote WLAN connectivity.

Home network connectivity

Before proceeding to basic troubleshooting steps in this guide, take the following actions:

Step#

Task

1 Reboot the router, usually by unplugging and plugging the power cord.

2 Restart the machine.

3 If this fixes your issue, connect to Cisco AnyConnect VPN*. If not,proceed to the next steps in this guide.

If you are having connectivity concerns with AnyConnect VPN. Please refer to AnyConnect

Pocket Guide that is located at Start->Programs->Cisco->Cisco AnyConnect VPN Client-

>AnyConnect Pocket Guide before contacting the Technical Assistance Center (TAC)
http://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspxhttp://planetblue.ith.intel.com/employee_blogs/b/sbarors_blog/archive/2009/04/05/wireless-lan-connectivity-from-home-and-hot-spots.aspx


12/16

Connection stages

There are 3 basic stages for connecting successfully.

Stage Task

1. WirelessLAN

connection

This is when your notebook establishes connection withthe router.

The final action of a successful connection is getting an

IP address on the local network.

2. Internetconnection

Ability to surf the Internet using an Internet browser.

3. VPNconnection

to Intel

network

Ability to surf to Intel intranet sites such ascircuit.intel.com, and mail connectivity (Outlook* shows

you are connected and you can receive new mail

messages).

If you are successful during stages 1 and 2, then your issue might be related to AnyConnect

VPN. Please refer to AnyConnect Pocket Guide that is located at Start->Programs->Cisco-

>Cisco AnyConnect VPN Client->AnyConnect Pocket Guide before contacting theTechnical Assistance Center (TAC) If you are unsure of stages 1 and 2, then go to the

sections called Wireless LAN connection issues and Internet connection issues in this Pocket

Guide


13/16

Wireless LAN connection issues

Step # Task1. Configure the

securityUse WPA-PSK instead ofWEP encryption. This is therecommend setup. WPA (Wireless Protected Access) is

a WLAN standard. It should be listed in the security

options in the router configuration. PSK (Pre-Shared

Key) is the sub-category of WPA. This is the password.Using WPA-PSK is less error-prone than WEP and

significantly more secure. WEP can be easily cracked

while WPA-PSK cannot be. Also add the PSK should be

complex enough to avoid guessing or easy cracking. Donot use an easy to guess passcode such as your name or

home. Do not use simple password such as 1234

2. Temporarilydisengagesecurity

protocols and

check networkname (SSID).

If it does not help,remove any security ("Open"), just to

see if you can connect. This will show if the issue iswith the security protocols.

3. Using SSID Do you use anillegal network name (SSID), such as onewith spaces or bad characters? Some older routers do notblock using bad characters. Change the SSID to

something simple to see if this is the issue.

4. Disable vendorfeatures.

Remove any proprietary vendor features. These are non-

standard features some vendors offer as a competitive

advantage. Look for names like "Turbo," "Boost,""Special," or "unique MIMO," in the radio configuration

of the router. Disable them and see if it helps.

5. Change yourrouters

channel.

Check for interference from other routers. Are there

other WLAN networks in range? You can see them in

the PROSet main interface. Check what channel theother network is on. If it is the same as your own router,

change the channel of your home router.


14/16

6. Disconnecthome

appliances.

Check for interference from home appliances devices

such as a microwave oven or cordless phones near the

router. Turn the suspect device off and see if it helps.

7. Check availableIP addresses.

Sometimes the radio connection is fine, but the client

fails to get an IP address from the router (DCHP).

PROSet will tell you that the problem was failure toreceive an IP address. Check the configuration of DCHP

in your router. You may be out of addresses.

8. Upgrade yourrouters

firmware.

Go to the vendor's web site and look for the most recent

upgrade. Upgrade instructions and software is available

from the vendors web site. If your router is very old (4-5 years) and does not even have a firmware upgrade,

consider getting a new router.

9. Switch controlto WindowsWLAN switch

Try to use the Windows WLAN client instead of

PROSet. If it works, you can escalate and use for thetime being. Open the PROSet interface and click

Advanced>Use Windows to Manage Wi-Fi.

10.Disableadministrator

approval

protocol.

If you have WPS (Wi-Fi Provisioning/Protected Setup),it could be configured to allow new clients to connect

only per administrator approval or an ad-hoc password

given by the process. Disable this feature if you did notintend it to be so. Some routers have this feature in

hardware There is a button on the router you need to

press to authorize new clients.


15/16

Internet connection issues

Step

#

Task

1 Check if other computers at home connect successfully to the home

network and/or the Internet.

If yes, skip to step 2. If not, then contact your ISP for support.

2 Connect your notebook to LAN.

If the connection is successful, skip to step 3. If the connection is not successful, something is wrong with your

whole network stack or with the port/network you are trying to

connect to. Abort this procedure here.

3 Verify your wireless adapter has received anIP address. Check thePROSet interface or type ipconfig in the command line window. If you do

not see an IP address, see the section for Wireless LAN connection issues.

4 See if the issue is with web browsing only. If you fail to surf to any web

site, open command prompt and pingwww.yahoo.com(for example). If it

is successful, then maybe your web browser is mis-configured. Launch

Proxyman, or manually change the proxy settings to none.
http://www.yahoo.com/http://www.yahoo.com/http://www.yahoo.com/http://www.yahoo.com/


16/16

Connectivity issue from hot spots

When you are trying to connect from places other than home (such as from the airport, arestaurant, or hotel), these tips will be handy:

Step # Tip

1 To connect to a new network, let PROSet prompt you that a newnetwork was detected and follow the steps. If you are uncertain how to

create a profile, go to the section Connecting to a new wireless

network in this Help Guide.

2 If you are trying to connect to VPN after youve established the

WLAN connection and fail, open the Internet browser and attempt to

surf. Most locations require going past a welcome page to getconnectivity.

3 If the connection incurs charges, use iPass*. iPass is a WLAN

aggregator. That means Intel pays iPass and iPass pays the WLAN ISP.

This is much cheaper for Intel and easier for you. For information

about iPass, visitIntel Software Supply.

4 If you are still unable to connect, ask the person next to you if they are

experiencing the same issue. You could also ask the locations WLANsupport person for assistance.

5 Here is an advanced issue: if the IP address of the local network is

10.x.x.x (x=any digit) and the subnet mask is 255.0.0.0, then you will

not have access to many Intel intranet locations, including Exchange(e-mail). No workaround on the client. The router configuration must

be changed.
http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1http://iss.intel.com/TabMainHomePage.ASP?PASSCOMM=&A=1

Pro Set Health Guide

Documents

Transcript of Pro Set Health Guide