Principles of Information Systems - Chapter 14

Principles of Information Systems, Sixth Edition

Security, Privacy, and Ethical Issues in Information Systems and

the Internet

Chapter 14


Principles and Learning Objectives

• Policies and procedures must be established to avoid computer waste and mistakes.

– Describe some examples of waste and mistakes in an IS environment, their causes, and possible solutions.

– Identify policies and procedures useful in eliminating waste and mistakes.



• Computer crime is a serious and rapidly growing area of concern requiring management attention.

– Explain the types and effects of computer crime.– Identify specific measures to prevent computer crime.– Discuss the principles and limits of an individual’s

right to privacy.



• Jobs, equipment, and working conditions must be designed to avoid negative health effects.

– List the important effects of computers on the work environment.

– Identify specific actions that must be taken to ensure the health and safety of employees.

– Outline criteria for the ethical use of information systems.


Social Issues in Information Systems


Computer Waste & Mistakes


Computer Waste

• Discard technology• Unused systems• Personal use of corporate time and technology


Preventing Computer Waste and Mistakes

• Establish Policies and Procedures• Implement Policies and Procedures• Monitor Policies and Procedures• Review Policies and Procedures


Preventing Computer-Related Waste and Mistakes


Implementing Policies and Procedures


Computer Crime


Number of Incidents Reported to CERT


Computer Crime and Security Survey


The Computer as a Tool to Commit Crime

• Social engineering• Dumpster diving• Identity theft• Cyberterrorism


Computers as Objects of Crime

• Illegal access and use– Hackers vs. crackers– Script bunnies– Insiders


Illegal Access and Use


Data Alteration and Destruction

• Virus– Application virus– System virus– Macro virus

• Worm• Logic bomb


Data Alteration and Destruction


Top Viruses – July 2002


Computers as Objects of Crime

• Information and equipment theft• Software and Internet piracy• Computer-related scams• International computer crime


Preventing Computer-Related Crime

• Crime prevention by state and federal agencies• Crime prevention by corporations

– Public Key Infrastructure (PKI)– Biometrics

• Antivirus programs


Preventing Computer-Related Crime

• Intrusion Detection Software• Managed Security Service Providers (MSSPs)• Internet Laws for Libel and Protection of

Decency


Preventing Crime on the Internet

• Develop effective Internet and security policies• Use a stand-alone firewall with network monitoring

capabilities• Monitor managers and employees• Use Internet security specialists to perform audits


Common Methods Used to Commit Computer Crimes


How to Protect Your Corporate Data from Hackers


Privacy


Privacy Issues

• Privacy and the Federal Government• Privacy at work• E-mail privacy• Privacy and the Internet


Using Antivirus Programs


Fairness and Information Use


Federal Privacy Laws and Regulations

• The Privacy Act of 1979• Gramm-Leach-Bliley Act• USA Patriot Act


Other Federal Privacy Laws


The Work Environment


Health Concerns

• Repetitive stress injury (RSI)• Carpal tunnel syndrome (CTS)• Ergonomics


Avoiding Health and Environment Problems

• Maintain good posture and positioning.• Don’t ignore pain or discomfort.• Use stretching and strengthening exercises.• Find a good physician who is familiar with RSI and how

to treat it.


Medical Topics on the Internet


Ethical Issues in Information Systems

• The AITP Code of Ethics– Obligation to management– Obligation to fellow AITP members– Obligation to society

• The ACM Code of Professional Conduct– Acquire and maintain professional competence


AITP Code of Ethics


Summary

• Computer waste - the inappropriate use of computer technology and resources in both the public and private sectors

• Software and Internet piracy - represent the most common computer crime

• Ethics - determine generally accepted and discouraged activities within a company

Principles of Information Systems - Chapter 14

Education

Transcript of Principles of Information Systems - Chapter 14