Always near you.Prevost Parts and Service

NOT ONLY DO WE TAKE CARE

OF YOUR NEEDS FOR PARTS AND SERVICE ,

WE TAKE CARE OF YOU .

Not only do we take care of your needs for parts and service, we take care of you. When you call Prevost for parts and service assistance, you speak to a real person who will provide real solutions. In addition, our industry-first Red Carpet Service Policy means that each time you come to Prevost for service, we will focus all our attention on your specific needs. With our longstanding expertise in after-sales service and the strongest service presence in North America, you can be sure Prevost is with you every step of the way.

WHEN YOU CALL PREVOST FOR ASSISTANCE ,

YOU SPEAK TO A REAL PERSON

WHO WILL PROVIDE REAL SOLUTIONS .

At Prevost, we share your passion for excellence. Our relentless pursuit of perfection

continues long after a new coach heads off for a lifetime of service. Prevost after-sales

service, available throughout the country, provides resources to make every journey

a smooth one.

Customer Support Commitment

The Human Touch

The red carpet leads to Prevost, where everyone receives the same outstanding service. We care for your vehicle as if it were our own. We take just as much pride in caring for you, too. You will see it in the details. From our newly remodeled customer lounges to our highly qualified team of professionals, our dedication to quality service gets you back on the road without delay. That’s the Prevost Red Carpet Treatment:

PrevostRed Carpet Treatment

Prevost Red Carpet Service Policyn Greet you with a warm welcome and personalized service

n Care for your vehicle as if it were our own

n Ensure parts are on hand for your appointment

n Execute with a “can-do-whatever-it-takes” attitude

n Assign factory-trained technicians with expertise in the latest automotive technology

n Fix your vehicle right the first time

n Make your visit an enjoyable Prevost experience

n Have welcome-home amenities at your disposal

n Notify you in a timely manner in case of repair delay

n Address all concerns and ensure your total satisfaction

Part corporate policy, part constant reminder

that someone is always looking out for you.

PrevostRed Carpet Treatment

Prevost Parts and Service Centers are designed with customer needs in mind. Our newly remodeled customer lounges—professionally designed with an eye to convenience and comfort—offer users a host of amenities such as reading areas, televisions, Internet connections, refreshments, and more.

Prevost properties are fenced and access controlled for the security of our customers’ coaches. Other conveniences include the availability of overnight parking with electrical and water hookups, sanitary dump stations, and laundry facilities.

Welcome-home Amenities

Prevost factory-trained service personnel are ready with real solutions to get you back on

the road without delay. As a high-end coach and bus shell manufacturer, Prevost employs

experts who know your vehicle inside out, enabling them to provide a full range of services.

PREVOST EMPLOYS EXPERTS

WHO KNOW YOUR VEHICLE INSIDE OUT .

Service that Goes the Extra Mile

PREVOST’S NORTH AMERICAN SERVICE NETWORK PROVIDES

PROMPT, UNMATCHED SERVICE, THANKS TO ITS READY

ACCESS TO FACTORY ENGINEERS, OEM SPECIFICATIONS,

AND CRITICAL REPAIR OR MAINTENANCE INFORMATION

SUCH AS STRUCTURAL DRAWINGS OR WIRING DIAGRAMS.

REGULAR SERVICINGFor all your maintenance and repair needs.

MINOR AND MAJOR REPAIRSWhether you have had a minor scrape that requires a panel replacement or a major accident that calls for structural repairs, your Prevost Service Center will get your coach back into revenue service as quickly as possible. One call to Prevost can get the ball rolling, from towing your damaged vehicle to getting appraisal estimates for insurance purposes. We will help fix your vehicle and restore your peace of mind.

WARRANTY WORKPrevost Parts and Service Centers are equipped to perform all warranty work. You can rest assured that any part we install—with the exception of wear items—carries a one-year warranty that includes labor.

RETROFITSPrevost expert technicians do everything from minor cosmetic modifications to front and rear-end cap upgrades.

TRANSIT BUS REFURBISHINGOur refurbishing projects are tailored to your needs. Prevost technicians are experts at extending the life of your vehicles.

Quality PartsYou can trust Prevost’s experienced team for technical support and fast, reliable

delivery of quality parts, components, and specialized tooling. Prevost is the official

distributor of all Prevost and Nova Bus parts and components, and also supplies parts

for most motorcoach and transit bus makes and models.

QUICK PARTS DELIVERYWe take the guesswork out of parts ordering, with guaranteed quick delivery throughout North America.

PREPAID GROUND SHIPPINGWe cover the cost of all regular parts shipments, through selected carriers, within the United States and Canada.

PARTS FOR ALL MAKES AND MODELSWe service and stock parts for all Prevost vehicles, Nova Bus vehicles, and most makes and models of coaches and transit buses. At Prevost, you will find everything you need with our in-stock availability of more than 65,000 parts. All products we carry meet OEM quality standards.

>> SAME-DAY SHIPPINGWe offer same-day shipping of stock parts anywhere in the

United States and Canada for ORDERS RECEIVED BEFORE 2 P.M. (Local Parts and Service Center time)

EASY PARTS ORDERINGChoose the parts ordering method that suits you best, whether online, by fax, or by phone.

Order online at www.prevostcar.com and enjoy 24/7 accessibility and a discount on your order. You can also access real-time inventory and track the status of your orders.

ELECTRONIC PARTS CATALOGPrevost understands how important the right parts are to your fleet. That’s why we were the first North American motorcoach manufacturer to introduce an electronic parts catalog, PARTner Electronic.

PARTner Electronic is a graphic-oriented software and database package that lists our full parts catalog. It’s designed to streamline the repair and maintenance process by providing a quick, intuitive way to understand relationships between assemblies, subas-semblies, and parts.

SAVE TIME AND MONEY

BY ORDERING YOUR

PARTS ONLINE AT

WWW.PREVOSTCAR.COM.

Prevost is the official distributorof all Prevost and Nova Bus parts and components.

Prevost is committed to helping customers improve their own efficiency and technical skills. That’s why we offer a comprehensive technician training program as well as regular in-shop and factory training seminars where mechanics can earn factory-trained certifications in all major coach systems. Ask your regional service manager for the current training schedule.

FACTORY TRAINED

Professional Technician Training

Now a fully owned subsidiary of

Volvo Bus Corporation, Prevost has

access to the financial strength,

product development capabilities,

and quality manufacturing technology

of the world’s second largest motor-

coach and transit bus manufacturing

group. Volvo Bus Corporation is

part of the Volvo Group, the world’s

largest manufacturer of heavy-duty

diesel engines.

Our Parent Company

Prevost coaches come with a bumper-to-bumper, full-coverage new coach warranty, plus a 2-year membership in the PASS emergency roadside assistance program, exclusive to Prevost. Your PASS membership includes 24/7 access to a call center that provides motorcoach drivers with immediate assistance.

Roadside Assistance

n Toll-free assistance from qualified and trained representatives

n 24/7 technical advice

n Help finding the nearest qualified road service

n Emergency maintenance assistance and towing

n Scheduling for emergency service appointments

n Expedited delivery of parts from a Prevost Parts distribution facility

n Help with related financial matters and warranty claims paperwork

PASS Emergency Response comes to the aid of customers

anywhere in the United States and Canada, helping to get

their coaches back on the road fast! PASS offers 24/7

availability 365 days a year—just call 1-800-463-7738.

Our Long-term Commitment to Quality and Environmental Care

For over 80 years, our goal has been to reach new heights of customer satisfaction

through ongoing innovation, quality products, unmatched after-sales service, and

an unrelenting focus on customer needs.

A Legacy of Innovation

As the first North American coach manufacturer to achieve ISO 9001 quality certification and ISO 14001 environmental management certification, Prevost confirms its total commitment to manufacturing quality and environmental care. Prevost is ISO 14001 certified since 1997 and is the first North American coach manufacturer to have achieved this world-recognized environmental certification. We carefully select the most ecologically sound processes and materials, work with our partners to become stewards of the environment, and set target objectives to keep improving —mile after mile, year after year.

AT PREVOST, CARING

ABOUT THE ENVIRONMENT

IS A PRIORITY.

Our Parent Company

Prevost is proud to be the first North American coach maker to earn ISO world-standard certifications for environmental management through its manufacturing process.

© PREVOST 2007. All rights reserved. ® Prevost is a registered trademark owned by Prevost, a division of Volvo Group Canada Inc. All rights reserved. 0712/2.5K

Extended Parts & Service hours, with 24/7 technical support for peace of mind.

The Prevost Parts & Service network spans all of North America and includes

n Prevost-owned Parts and Service Centers, staffed with highly trained teams of professionals ready to assist you with all after-sales service needs. Each center offers one-stop-shop convenience and a service experience focused on your needs.

n A number of Volvo Truck Centers, carefully selected for their ability to act as Prevost Service Providers. They provide maintenance and warranty service for Volvo D13 engines and maintenance for other vehicle systems.

n A network of more than 150 independent repair facilities strategically located throughout the United States and Canada, each ready to service your Prevost vehicle.

North American Network

24/7 TECHNICAL SUPPORT FOR PEACE OF MIND.

PREVOST PARTS & SERVICE CENTERS

Prevost Parts & Service Center – CALIFORNIA3384 De Forest CircleMira Loma, CA 91752Toll Free: 1-800-421-9958Fax: 951-360-2565

Prevost Parts & Service Center – FLORIDA6931 Business Park Blvd. N.Jacksonville, FL 32256Toll Free: 1-800-874-7740Fax: 904-886-0093

Prevost Parts & Service Center – TEXAS15200 Frye RoadFort Worth, TX 76155-2702Toll Free: 1-866-773-8678Fax: 817-685-0460

Prevost Parts & Service Center – NEW JERSEY201 South Ave.South Plainfield, NJ 07080Toll Free: 1-800-223-0830Fax: 908-222-7304

Prevost Parts & Service Center – TENNESSEE529 Hickory Hill Blvd.Whites Creek, TN 37189Toll Free: 1-877-299-8881Fax: 615-299-8816

Prevost Service Center – QUEBEC850 chemin OlivierSaint-Nicolas, QC G7A 2N1 CANADAToll Free: 1-866-870-2046Fax: 418-831-7432

PREVOST ACTION SERVICE SYSTEM

PASS is available 24/7 by calling 1-800-463-7738, 365 days a year.

TO ORDER PARTS

Prevost US Parts Customer Service 2200 Point Blvd, Suite 100Elgin, IL 60123Toll Free: 1-800-621-5519 Coach Parts 1-877-999-8808 Transit PartsToll Free Fax: 1-877-999-8809

Prevost Canadian Parts Customer Service2955-A Watt StreetQuebec City, QC G1X 3W1 CANADAToll Free: 1-800-463-8876Toll Free Fax: 1-800-939-0133Fax: 418-658-1723