Effectively Managing Conflict in the Workplace

Tuesday, 7 December 2010

Laurence Yap               Sr Manager of Learning and OD

Conflict Prevention Tools

Tuesday, 7 December 2010

       Laurence Yap        Sr Manager of Learning and OD

CONTENTS

Personal PreventionEffectiveness

Third WayFeedback

Team PreventionPost Mortem

Performance Analysis

Personal Prevention

• Concept     Effectiveness, ThirdWay

• Feedback• Receiving Feedback

Team Prevention

• Focus on Improvement, not blaming    Post Mortem

• Explore issues together    Performance Analysis

Effectiveness6

Lazy Man Way

• Effective way – Not right or wrong• Using the least resources• Adopt the least people, time, money and 

resources• Stubborn – end results, Approaches - Flexible• Alternate Ways – Six Thinking Hats, Plus Minus   Interesting

7

Third Way8

3rd Way

• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV

9

Giving Feedback10

3rd Way

• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV

11

Receiving feedback12

Receiving 

• Take risks• Thank them• Opportunities to inmprove• Open minded• Flexible

13

Receiving 

• Admit (serious)• Spell out your next action plan• Solicit ideas• Let me think about it• Good ideas, I have never thought of that• Thank them

14

Post Mortem15

Ground Rules

• Focus on issues, not on the person• One person talk at a time• Confidentiality• Hand  Phone off

Process

1.Ground Rules2.Success factors –      What did  we do well?

Process

1.Ground Rules2.Success factors –      What did  we do well?3. Development     What can we improve

Process

1.Ground Rules2.Success factors –      What did  we do well?3. Development     What can we improve?4. Next action plan     What are we going to do     next?

Performance Analysis

28

“take the first step in faith. You do not have to see the whole Just take the first step.”

Martin Luther King

29