Presidencia de la República Dominicana

Presidential Office of Information and Communication Technologies

- OPTIC -

Government Contact CenterGovernment Contact CenterSuccesful Experience on Citizen’s Succesful Experience on Citizen’s

Attention in the Dominican Republic Attention in the Dominican Republic October 3, 2011

ABOUT OPTIC

It is the Presidential Office of Information and Communication Technologies of the Dominican Republic, under the dependence of the Executive Branch, created in 2004 by the Presidential Decree No. 1090-04, with the responsibility of planning, directing and executing the necessary actions to implement e-Government in the country.

CITIZEN CENTERD e-GOVERNMET STRATEGY

e-GOVERNMENT INTEGRATED PLATFORM

WebPortal Phone Face-to-face

AuthenticationInfoGOB

M-Government

ePayments Transactions Tracking

Gov

ernm

ent I

ntra

net

Agencies Public Administration

Inte

rope

rabi

lity

Citizen Attention Channels

PREFERRED MEANS TO INTERACT WITH THE STATE

Source: OPTIC

MISSION

Provide information and act as a channel of the services of the Dominican State institutions, free of charge and with global quality, by using ICTs to support the development of Electronic Government.

• Single point of contact for Government Services.

• Optimization of costs and time.

• National-level access.

• Available for all Dominican citizens and foreigners.

• Totally Free.

BENEFITS

Prevention and Report of Child AbusePrevention and Report of Child Abuse

Citizen Attention for Citizen Attention for Accusations, Suggestions Accusations, Suggestions

and Claimsand Claims

Government Services and Government Services and Programs InformationPrograms Information

IMPACT Government Contact Center

CALLS BY REGION

Fuente: OPTIC,

LIFE QUALITY

11Source: OPTIC

PILOTING THE INTEGRATION OF PHONE SERVICES AND PARTICIPATORY BUDGET

OPTIC AND THE WORLD BANK

Dr. Francesca OrtizOPTIC, Legal ManagerPhone: +1 (809) 472-4276 Ext. 245Email: francesca.ortiz@optic.gob.do