Presenting Today

Jeremy LiebDirector of Recruiting,

BizLibraryjlieb@bizlibrary.com

Follow along on Twitter: #BizWebinar @BizLibrary

Erin BoettgeContent Marketing Manager,

BizLibraryeboettge@bizlibrary.com

BizLibrary helps organizations succeed by improving the way employees learn.

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Which best describes me…

How would you describe your current training for new managers and supervisors?

WHAT YOU’LL BE ABLE TO TAKE-AWAY

New manager and supervisors make a big impact on our organizations and employees.

There are four key changes that we need to understand and support when an individual contributor transitions to become a new manager.

How to create a development plan for your new managers and supervisors.

...if employees' relationship with their managers is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss.

Source: Self-determination Theory And Facilitation Of Intrinsic Motivation, Social Development And Well-being, American Psychologist Association

“

78% 76% 73%

Achieving a high level of customer satisfaction

Achieving a high level of productivity

Achieving a high level of employee engagement

SOURCE: Harvard Business Review, Frontline Managers: Are They Given the Leadership Tools to Succeed?

The Importance of Frontline Managers and Achieving Business Priorities

SOURCE: Linda Hill, Associate Professor,

Harvard Business School

RelationshipsExpectationsSkillsPerspectives

…change

Relationships Change

FRIENDS TEAM BOSS PEERS

Establishing Credibility

Experience and Knowledge

Organizational Role

Organizational Politics

Control of Consequences

? ? ? ?

WORK EXPECTATIONS

BEHAVIOR EXPECTATIONS

LEADERSHIP EXPECTATIONS

WORKING TOGETHER

EXPECTATIONS

Expectations Change

SOURCE: From Bud To Boss: Secrets To A Successful Transition To Remarkable Leadership By Kevin Eikenberry And Guy Harris

TASK ACCOMPLISHMENT

INTERACTING WITH PEOPLE

ORGANIZATION TEAM

Pygmalion effect

People tend to live up, or down, to your expectations of them.

Skills Change

Communication Coaching Collaboration and Teamwork Goal Setting

Emotional Intelligence - EQ

Self-Awareness Self-Management

Social Awareness

Relationship Management

New Manager Curriculum

Coaching.

Leadership Strategic Thinking Presentation Skills

Delegation.

Engagement/Motivation

Performance Listening Skills

Learning How to Learn

Developing Relationships

Formal Training

Receiving Feedback

SelfAwareness

On-the-JobExperiences

Succession Planning for New Managers

CONSIDERATION EXPLORATION TRANSITION ADOPTION

• Seminars• Informational

interviews• Job shadowing• Focus groups

Selection

• Formal and informal training

• Acting manager• Job rotation• Project manager

• Formal and informal training

• Mentoring• Networking

• Formal and informal training

• Mentoring• Feedback• Peer evaluation

Roles and Responsibilities

Processes and Procedures

Professional Identity Information

PRE-PROMOTION POST-PROMOTION

SOURCE: A Succession Plan for First Time Managers, Maria Plakhotnik and Tonette S. Rocco, T&D Magazine, December 2011

What are my development objectives?

What activities do I need to undertake to achieve my objectives?

What support/resources do I need to achieve my objectives

What are the measures of success?

Target date for achieving my objectives

Create an Individual Development Plan

Perspectives Change

Understanding priorities and

concerns

Big picture, holistic view

Internal and external networks

Influence and collaboration

Focus on short term results

.

Work within existing procedures

Articulating a vision

.

Inspiring commitment

Challenging the status quo

Management

Compliance

Leadership

KEY TAKE-AWAYS

New manager and supervisors make a big impact on our organizations and employees.

There are four key changes that we need to understand and support when an individual contributor transitions to become a new manager.

How to create a development plan for your new managers and supervisors

Getting Your Supervisors Up to Speed

1. Congratulations, You're a Supervisor! 2. How Good Do You Want to Be? 3. Personal Traits for Success 4. Establish Credibility to Lead 5. Going From Buddy to Boss 6. Your First Team Meeting 7. Research Your New Team8. Get Team Feedback from Others 9. Interview Your Team10.Observe Your Team in Action11.Develop a Team Strategic Plan12.Mistakes to Avoid

From Bud to Boss: 20 Course Series

How to Survive and Thrive as a New Supervisor

Try out these video lessons and more!

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