Pat Wilson

Voluntary Services Manager

How many people are supported?

• 800,000+ patients per year

• 5000+ per day

• 80 placement areas

• 8400 staff

• Visitors

Volunteer Roles

Buggy Drivers

Way findingWelcomers

Patient LibraryAdministration

Activities

Fundraising

Outpatients

Dignity

Rehabilitation

Benefits

• Patients & Carers

– Enhanced experience

– Warm welcome

– Caring organisation

• Organisation

– Reputation

– Eyes and ears

– Ambassadors

– CQC

– Trust values

Benefits (continued)

• Community

– Community involvement

– Equality and diversity

– Socio-economic

– Health and well-being

– Messages in messages

out

Benefits (continued)

• Volunteers

– Health

– Well-being

– Networking

– Social

– Reduced isolation

– Experience

– Exposure to NHS

– Valued in community

Recruitment and Selection

• 1st contact

• Information session

• Targeted recruitment

• Interview (competitive)

• Induction

• Placement

• Review

Challenges• Roles

– Unpopular

– Lack of vacancies

– Busting myths

• Supervision and support

• Engagement of staff

• Motivation – not volunteering

The Future• Constant review

• Saying thank you in a different

way

• Revised age limits

• Suitable roles

• Local schools, colleges,

Scouts / Guides, universities

• Growing your pool pre university

• Internal engagement

• Family volunteering

Finally

• Value what they can contribute

• Understand where they are coming from

• Be flexible

• Manage expectation – theirs and yours

• Competitive process

Young Person’s Council

•Thank you

•Any questions