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NICHRSCNICHRSC PresentationPresentationonon

EstablishingEstablishingDistrict Level e-DISHA CentresDistrict Level e-DISHA Centres

Presentation by

Joint Secretary & DirectorElectronics & Information Technology Department

jsit@hry.nic.in

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BackgroundBackground IT-PRISM, in its 13IT-PRISM, in its 13thth meeting held on meeting held on

01/09/2005, approved establishment of e-01/09/2005, approved establishment of e-DISHA Citizen Service Centres at Districts, DISHA Citizen Service Centres at Districts, Sub Divisions and Block level in a phased Sub Divisions and Block level in a phased manner & D-Net in each Districtmanner & D-Net in each District

Dy. Commissioners will identify a space of Dy. Commissioners will identify a space of 1500 Sq. ft for each e-DISHA Centre. 1500 Sq. ft for each e-DISHA Centre.

Suggested to run project initially in three-Suggested to run project initially in three-four Centres on pilot basis in respect of four Centres on pilot basis in respect of services which can be provided straight services which can be provided straight away. away.

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BackgroundBackground e-DISHA an IT driven electronic interface e-DISHA an IT driven electronic interface

between the Government and citizens. between the Government and citizens. Application software for various public Application software for various public

services developed by NIC-HRSC in services developed by NIC-HRSC in collaboration with the DEIT for collaboration with the DEIT for implementing at e-DISHA Centres. implementing at e-DISHA Centres.

ObjectiveObjective To To facilitate general public to have facilitate general public to have

information/status about transactions information/status about transactions being done with various Government being done with various Government departments at district and lower levels departments at district and lower levels and and

To provide effective and timely services to To provide effective and timely services to the farmers and general public at large.the farmers and general public at large.

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Back End Back End

Front EndFront End

DNMC

DLeDCDC Office

Revenue Transport UHBVN / DHBVN Public Health

Municipalities Social Justice

…..

D.C. Office

e-DISHA Kendrae-DISHA Kendra

e-DISHA Kendra e-DISHA Kendra

S.D.M.Office

State Data Centre at 9th floor HCS

CSC CSCCSCCSC

Other Inline Departments

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One-stop Services

e-GovernmentWireless Access ProtocolWireless Access Protocol

KIOSK

KIOSK

SmartSmart

DevicesDevices

INTERNETINTERNET

ICT

Voice Telephony

Voice Telephony

G2C Serv

icesG2B Services

Multi-channel Services

G2G

S

ervices

Bringing Service Delivery Points closer to Common Citizen & Businesses

Business Citizens

Government

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Administrative SetupAdministrative Setup

Task Force, headed by PSCM, to plan, monitor the

progress fortnightly, backend computerization,

finalize the business model, RFP, scrutinize the

bids, put up the matter before High Powered

Committee.

Technical committee to assist the TASK force

High Powered Committee headed by Chief Minister

to finalize the valid technical bids.

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E-Disha Task Force Constitution

S.No. Officer Function 1. Principal Secretary to Chief Minister Chairman 2. Principal Secretary,

Revenue Department Member

3. Principal Secretary, Finance Department

Member

4. Principal Secretary, Excise and Taxation Department

Member

5. Principal Secretary, Power Department Member 6. Principal Secretary,

Urban Development Department Member

7. Principal Secretary, Public Health Department

Member

8. Principal Secretary, Transport Department

Member

9. Principal Secretary, Electronics and Information Technology Department

Member

10. Special Secretary, Electronics and Information Technology Department

Member Secretary

11. MD Hartron Member 12. State Informatics Officer Member

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E-Disha High-Powered Committee Constitution

S.No. Officer Function 1. Chief Minister Chairman 2. Finance Minister Member 3. Chief Secretary Member 4. Principal Secretary to Chief Minister Member 5. Principal Secretary, Revenue Department Member 6. Principal Secretary, Finance Department Member 7. Principal Secretary, Excise and Taxation

Department Member

8. Principal Secretary, Power Department Member 9. Principal Secretary, Urban Development Member 10. Principal Secretary, Electronics and

Information Technology Department Member

11. Special Secretary, Electronics and Information Technology Department

Member Secretary

12. MD Hartron Member 13. State Informatics Officer Member 14. Any other Member with permission of

Chairman

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Important Statistics of HaryanaImportant Statistics of Haryana

Important TownsImportant Towns 158158 DivisionsDivisions 004004 DistrictsDistricts 020020 SDMsSDMs 047047 MunicipalitiesMunicipalities 068068 TehsilsTehsils 067067 Sub – TehsilsSub – Tehsils 045045 BlocksBlocks 119119 HSAMB MandiesHSAMB Mandies 106106 TreasuriesTreasuries 020020 Sub TreasuriesSub Treasuries 081081 Loke Sabha ConstituenciesLoke Sabha Constituencies

010010 Assembly ConstituenciesAssembly Constituencies 090090

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Services at e-DISHA Kendra

S# DEPARTMENT/ORGANIZATION SERVICES 1. DC/ADC/SDM Office Acceptance of applications for:

Domicile Certificate Income Certificate SC/ST/OBC Certificate Handicapped Certificate Senior citizen Certificate Online Grievances System

2. DC/ADC Office / DRDAs BPL [Below Poverty Line] Card 3. DHBVNL/UHBVNL Electricity Bills

Out Standing Bill Statement 4. PWD Public Health Department Water Bills

Sewerage Charges 5. Urban Development Department House/Property Tax

Fire tax 6. Transport Department (Roadways) Issuance of Bus Passes

Long Distance Bus Tickets 7. Employment Registration

Job Opportunities 7. Transport Department (Regulatory)

Driving License – New/Renewal Vehicle Registration Certificates – New/Transfer

8. Excise & Taxation Department Payment of Taxes 9. Municipal Committees/Health Department

Birth Certificate Death Certificate

10. Police Department

Tenant Registration Servant Registration Challans

11. Land Records Nakal Services Deed Writing Encumbrance Certificate

12. Registration and Stamps Sale of Stamps , Market Value Assistance, 13. IT Department IT Returns Filing 14. BSNL BSNL Bills, Phone Cards 15. Regional Passport Office Collection of Applications (RPO) (Fresh and Renewal) 16

Social Justice and Empowerment Receipt of application for Social beneficiary s schemes Disbursement of Pension

Any other service from public/private sector organizations

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Sr. No.

Name of Service / Information Department/HOD responsible for updating

1 Welfare Pensions District Social Welfare Officer (DSWO)

2 Yellow Pages DC

3 Revenue Courts Cases Cause List Commissioner/ DC/ all concerned Revenue Courts

4 Collector Rates District Revenue Officer (DRO)

5 Below Poverty Line Beneficiaries Addl. Dy. Commissioner (ADC)

6 Public Grievances Redressal DC / CTM

7 Forms and Procedure DC / Coordinator of concerned HODs at the district level

8 Bus-Time table/Train Timetable GM Roadways

9 House Tax Survey Executive Officer/ Secretary concerned of Municipality

10 Birth & Death Certificates (Rural) Civil Surgeon (CMO) 11 Public Holidays DPRO

12 District Overview DC 13 Census 2001 Data District Census Officer 14 Nakal Services District Revenue Officer

15 Panchayati Raj Institutions DDPO

16 Antodaya Yojna Addl. DC 17 Village Information District Planning Officer

18 Physically Handicapped Data DSWO / District Red Cross Society 19 Missing Persons Superintendent of Police (SP)

20 Passport Enquiry DC 22 Knows about your CM/MLA District Election Officer

Officers Responsible for Backend Services

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Implementation PlanImplementation PlanPhase-IPhase-I To establish and operationalize one To establish and operationalize one

District Level e-Disha Centre (DLeDC) at District Level e-Disha Centre (DLeDC) at every District Mini Secretariat by every District Mini Secretariat by 01.03.2006 where constructed space is 01.03.2006 where constructed space is

available. available. 01.09.2006 where building is to be constructed.01.09.2006 where building is to be constructed.

Around 1500 sq. ft. constructed area Around 1500 sq. ft. constructed area required. required.

DEIT will create ICT infrastructure for DEIT will create ICT infrastructure for DLeDC at all mini secretariats as DLeDC at all mini secretariats as an an extension of D-Net project. extension of D-Net project.

Initially 10 service counters proposed to Initially 10 service counters proposed to provide citizen services. provide citizen services.

Leased line connectivity between DLeDc & Leased line connectivity between DLeDc & HALRIS Centre, MC at DHq.HALRIS Centre, MC at DHq.

DITS will implement DLeDC project. DITS will implement DLeDC project.

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G2C Services Being Offered at DistrictsG2C Services Being Offered at Districts Following services are being delivered to citizens at Following services are being delivered to citizens at

one or more districts under different names, as per one or more districts under different names, as per the interest / motivation of individual DC.the interest / motivation of individual DC.

1.1. Driving LicenseDriving License (Learners, Permanent, Duplicate, (Learners, Permanent, Duplicate,

Renewal, addition etc Renewal, addition etc (36)(36)

2.2. Vehicle RegistrationVehicle Registration (New, Transfer, duplicate RC (New, Transfer, duplicate RC etc) (etc) (36)36)

3.3. Issuance of CertificatesIssuance of Certificates: Residence (: Residence (1818), Income ), Income ((1515), SC (), SC (1717), OBC (), OBC (1717), Handicapped (), Handicapped (22))

4.4. Forms & ProceduresForms & Procedures – Downloadable forms will – Downloadable forms will have to be declared valid along with payment of have to be declared valid along with payment of form purchase fee (form purchase fee (DTE, BOSE, Univ.DTE, BOSE, Univ.))

5.5. Passport applicationPassport application acceptance & processing ( acceptance & processing (1919))

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6.6. Nakal / JamabandiNakal / Jamabandi for District HQ Tehsil – Bar for District HQ Tehsil – Bar coded print outs will have to be declared legal by coded print outs will have to be declared legal by Revenue DepartmentRevenue Department

7.7. Receipt of Applications for Social Welfare Receipt of Applications for Social Welfare SchemesSchemes: Old Age & Widow & Handicapped : Old Age & Widow & Handicapped Pension, Financial Aid to Destitute Children, Pension, Financial Aid to Destitute Children, Scholarship for Handicap Children, Family Benefit Scholarship for Handicap Children, Family Benefit Scheme, Kanyadan Scheme, Widow Daughter Scheme, Kanyadan Scheme, Widow Daughter Marriage, Indira Awas Yojna, Below Poverty LineMarriage, Indira Awas Yojna, Below Poverty Line

8.8. Birth & DeathBirth & Death Certificates - Registration and Certificates - Registration and issuance for District HQ Municipal Committee (issuance for District HQ Municipal Committee (88))

9.9. Services related with Services related with Arms Licenses Arms Licenses ((88))

10.10. Services related to Services related to House TaxHouse Tax for District HQ for District HQ Municipal Committee (Municipal Committee (6767))

In the first phase, every DLeDC will In the first phase, every DLeDC will provide above servicesprovide above services

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Bar Code Printing Through Laser PrinterBar Code Printing Through Laser Printer

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D-Net InitiativeD-Net Initiative1.1. D-Net HW, SW :D-Net HW, SW : (1 Server, 10 PCs, 05 (1 Server, 10 PCs, 05

Laser, 2 Deskjet, N/W Laser, 5 KVA UPS, Laser, 2 Deskjet, N/W Laser, 5 KVA UPS, S/W)S/W)

Districts Already Have : Districts Already Have : 0707

(Hsr, Roh, Snp, SrS, Ktl, Pkl, Grg) – PCs, (Hsr, Roh, Snp, SrS, Ktl, Pkl, Grg) – PCs, printer, Ups with individual officers.printer, Ups with individual officers.

Covered after 13Covered after 13thth IT-PRISM IT-PRISM: : 1212

(Amb, Bhw, Fbd, Ftb, JJr, Jnd, Krl, Krk, (Amb, Bhw, Fbd, Ftb, JJr, Jnd, Krl, Krk, Nrl, Mwt, Rwr, Ynr)Nrl, Mwt, Rwr, Ynr)

Not Covered:Not Covered: 0101 (Panipat) (Panipat)

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D-Net InitiativeD-Net Initiative2.2. District Networking District Networking :: (Complete (Complete

LAN of Mini Secretariat covering LAN of Mini Secretariat covering each room)each room)

Districts Already Have : Districts Already Have : 0404 (Hsr, Roh, Snp, Ktl )(Hsr, Roh, Snp, Ktl )

Covered after 13Covered after 13thth IT-PRISM IT-PRISM: : 1414

(Amb, Bhw, Fbd, Ftb,Grg, JJr, Jnd, (Amb, Bhw, Fbd, Ftb,Grg, JJr, Jnd, Krl, Krk, Nrl, Pkl, Rwr, Srs, Ynr)Krl, Krk, Nrl, Pkl, Rwr, Srs, Ynr)

Not Covered:Not Covered: 0202 (Panipat, Mewat) (Panipat, Mewat)

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D-Net InitiativeD-Net Initiative3.3. Training Labs: Training Labs:

(10 PCs, Star Office, UPS, Limited (10 PCs, Star Office, UPS, Limited LAN of 20 Nodes)LAN of 20 Nodes)

Already Have: Already Have: 0303 ( Pkl, Krk, Ktl)( Pkl, Krk, Ktl)

Covered after 13Covered after 13thth IT-PRISM IT-PRISM: : 1717 (Amb, Bhw, Fbd, Ftb, Grg, JJr, Jnd, (Amb, Bhw, Fbd, Ftb, Grg, JJr, Jnd,

Krl, Nrl, Rwr, Pnp, Mwt, Ynr, Snp, Krl, Nrl, Rwr, Pnp, Mwt, Ynr, Snp, Hsr, Roh, Srs)Hsr, Roh, Srs)

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Expenditure Approved Expenditure Approved under D-Netunder D-Net

1.1. D-NET Project in 12 Districts D-NET Project in 12 Districts 1,08,70,8081,08,70,808

2.2. LAN in 14 Districts LAN in 14 Districts 1,46,25,5201,46,25,520

3.3. IT Training Lab in 17 DistrictsIT Training Lab in 17 Districts 65,52,00065,52,000

--------------------- Total Rs. Rs. 3,20,48,3283,20,48,328

---------------------

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DLeDC Requirements - DLeDC Requirements - ICT ICT InfrastructureInfrastructureSr. No. Item Qty. per

DLeDC1 ServerServer 2

2 Clients with Windows OS.Clients with Windows OS. 10

3 Laser Printer-cum-Scanner 8

4 Colour Desk Jet Printers 2

5 5 KVA online UPS 2

6 Web Camera 10

7 Signature Capturing Pad 10

8 Microsoft Small Business Server Premium with 10 CALS

1

9 Star Office/Open Office 10

10 Antivirus Software for Servers and PCs Server base

11 24 Port Switch 01

12 LAN Accessories (I/Os, Cable, Conduit, Laying, etc.)

As per actual

13 2-Dimensional Bar Code Reader 02

14 Backup media DATs, CD/DVDs, USB data sticks, USB Seagate pocket Hard drive

As per requirement

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DLeDC Requirements - DLeDC Requirements - Site Site Preparation Preparation

To be got done by respective DCs. To be got done by respective DCs. An amount of Rs. 5 lacs each is An amount of Rs. 5 lacs each is

proposed for site Preparation at 17 proposed for site Preparation at 17 locations & Rs. 1 lacs each at Grg, Ktl, locations & Rs. 1 lacs each at Grg, Ktl, Ynr. Ynr.

Seven districts Fatehabad, Mewat, Seven districts Fatehabad, Mewat, Narnaul, Panipat, Rewari, Sonipat, Narnaul, Panipat, Rewari, Sonipat, Sirsa may require construction of Sirsa may require construction of building also.building also.

Additional Rs. 5 lacs is proposed for Additional Rs. 5 lacs is proposed for construction of Buildingconstruction of Building

IT Society will incur this expenditure. IT Society will incur this expenditure.

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DLeDC RequirementsDLeDC RequirementsManpower RequirementManpower Requirement Initially Initially one operatorone operator will be provided for every will be provided for every

service window. service window. one one junior programmerjunior programmer to act as supervisor of the to act as supervisor of the

DleDC. DleDC. One One operatoroperator required for operating and manning required for operating and manning

the Help desk at DLeDC. the Help desk at DLeDC. One regular One regular AccountantAccountant in Govt. service will be in Govt. service will be

deployed at each DLeDC for additional duty.deployed at each DLeDC for additional duty. Payment of salary of these officials through DITS, Payment of salary of these officials through DITS, IT Society will refund to DITS for first one year. IT Society will refund to DITS for first one year. Subsequently DLeDC will generate enough Subsequently DLeDC will generate enough

resources by levy of service charges, and will resources by levy of service charges, and will become self sustainable become self sustainable

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Responsibilities of the D.C. Responsibilities of the D.C. officesoffices

   Deputy Commissioner shall be Head of Deputy Commissioner shall be Head of

DLeDC. DLeDC. One HCS officer be appointed as Chief One HCS officer be appointed as Chief

Executive officer (Executive officer (CEOCEO) of DLeDC in ) of DLeDC in concerned district. concerned district.

Will extend services of electrician, Will extend services of electrician, Sweeper & peon-cum-messenger for Sweeper & peon-cum-messenger for upkeep of DLeDC, upkeep of DLeDC,

To make arrangements for security of To make arrangements for security of equipment in DLeDC.equipment in DLeDC.

CEOCEO will ensure timely delivery of will ensure timely delivery of services as per time lines fixed by services as per time lines fixed by government government

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Responsibility of NIC - Responsibility of NIC - HRSCHRSC

To act as technology consultant in e-To act as technology consultant in e-DISHA project at State & DistrictsDISHA project at State & Districts

Develop and maintain the application Develop and maintain the application software used for providing the software used for providing the services to the citizens at e-DISHA services to the citizens at e-DISHA Centres. Centres.

Hosting of Backend database and e-Hosting of Backend database and e-DISHA Portal. DISHA Portal.

Establish BASE (Backup, Archive & Establish BASE (Backup, Archive & Security) framework Security) framework

Training to operators & supervisor for Training to operators & supervisor for Delivery of Services & manning of Delivery of Services & manning of DLeDCDLeDC..

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Responsibilities of DEITResponsibilities of DEIT Providing of ICT infrastructure & allied Providing of ICT infrastructure & allied

resources for DLeDCresources for DLeDC Facilitating Re-engineering of Processes Facilitating Re-engineering of Processes

and release of various Government and release of various Government Orders and notifications.Orders and notifications.

Fixation of user charges. Fixation of user charges. Capacity Building through HRD Capacity Building through HRD

ProgrammesProgrammes Fixing time lines for delivery of services Fixing time lines for delivery of services

in consultation with inline departmentin consultation with inline department IT Security and Performance Audit IT Security and Performance Audit Public awareness, advertising, publicity Public awareness, advertising, publicity

and marketing to reach up to maximum and marketing to reach up to maximum populationpopulation

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Responsibilities of Inline Responsibilities of Inline DepartmentsDepartments

The concerned Departments, who will be The concerned Departments, who will be the stakeholders in the proposed model, the stakeholders in the proposed model, have to make plan of action for the back-have to make plan of action for the back-end readiness. end readiness.

The success of the model ultimately The success of the model ultimately would depend on the error-free would depend on the error-free computerization of the back-end computerization of the back-end activities in the Departments.activities in the Departments.

Departments will have to bring change in Departments will have to bring change in work culture by the process re-work culture by the process re-engineering, wherever required.engineering, wherever required.

Departments to promote delivery of Departments to promote delivery of services through DLeDC over existing / services through DLeDC over existing / conventional methodsconventional methods

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Operation TimingsOperation Timings

Initially single shift from 9 A.M. Initially single shift from 9 A.M. to 5 P.M with half an hour lunch to 5 P.M with half an hour lunch break break

DLeDC will have six day week DLeDC will have six day week

In future depending upon In future depending upon workload, DLeDC may operate workload, DLeDC may operate from 8 A.M. to 8 P.M. in two from 8 A.M. to 8 P.M. in two shifts.shifts.

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Initial Project Costing for Initial Project Costing for Preparatory ActivitiesPreparatory Activities

Item Description Approx Cost (Rs. Lacs)

Capital ExpenditureCapital Expenditure

ICT Infrastructure 20 sites (124.38) + Consultancy

130.00130.00

Site Preparation 17 sites @ Rs. 5 lacs, 3 sites @ Rs. 1 lacs 88.0088.00

Building Construction 7 sites @ Rs. 5 lacs 35.0035.00

Sub TotalSub Total 253.00253.00

Operational ExpenditureOperational Expenditure

Manpower Salary (11 Operator @ Rs. 5000/- p.m., Jr. Programmer @ Rs. 8000/- p.m.), 20 sites

151.20151.20

Part Time Accountant Honorarium @ Rs. 1000/month 20 sites

2.402.40

Sub TotalSub Total 153.60153.60

TotalTotal 406.60

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ICT Requirements for DLeDCICT Requirements for DLeDCItem Qty.

Reqd

Amb, Bhw, Fbd, Mwt, Ftb, Jjr, Jnd, Krl, Rwr, Krk,Nrl (11)

Hsr, Roh, Srs, Snp (4)

Grg, Ktl (2)

Ynr(1)

Pnp(1)

Pkl(1)

Total Approx. Rate(Rs.)

Approx. Cost(Rs. in lacs)

Servers 2 1 1 1 1 2 2 22 2,00,000 44.00

Clients 10 -- 10 -- -- 10 10 60 27,000 16.20

Laser Printer

8 3 8 5 -- 8 8 91 15,000 13.65

Colour Deskjet

2 -- 2 2 -- 2 2 16 15,000 2.40

5 KVA UPS

2 1 1 1 1 2 1 21 75,000 15.75

Web Camera

10 10 10 5 10 10 10 190 3,000 5.70

Signature Pad

10 10 10 5 10 10 10 190 2,000 3.80

SBS, 10 CALS

1 -- 1 1 -- 1 1 8 61,000 4.88

Star Office 10 -- 10 -- -- 10 10 60 -- --

Bar C Reader

2 2 2 2 2 2 2 40 5,000 2.00

Antivirus Y Y Y Y Y Y Y 20 20,000 4.00

Switch & LAN

1 1 1 1 1 1 1 20 50,000 10.00

Backup media

Y Y Y Y Y Y Y 20 10,000 2.00

    TOTAL               124.38

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Phase-II: Rollout Across Phase-II: Rollout Across the Statethe State

Successful implementation of Phase-I Successful implementation of Phase-I services at DLeDC in each district will services at DLeDC in each district will helphelp: :

In standardization of the applications, In standardization of the applications, Strengthening of backend and Strengthening of backend and In working out a rollout plan across In working out a rollout plan across

the entire state on a PPP business the entire state on a PPP business model. model.

In integration with proposed 1 lakh In integration with proposed 1 lakh Common Service Centres under NeGP Common Service Centres under NeGP of GOIof GOI

These e-DISHA CSCs will be integrated These e-DISHA CSCs will be integrated with SWAN (AADHAAR), which will be with SWAN (AADHAAR), which will be in place within one year time in place within one year time

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ThanksThanksfor your for your

kind attentionkind attention