PRESENTATION FOR FACULTY TO AUGMENT THEIR AWARENESS ABOUT QMS AND

ACCREDITATION

Outline

• Vision & Mission of the College and of the KSU• Synchronization between the College and the KSU Goals• A Mini quiz• Accreditation and its Significance• Quality and Generic QMS with example• College of Dentistry QMS Model• Continual Improvement Cycle • Our Progress Road Map towards Accreditation

VISION AND MISSION OF THE COLLEGE AND OF THE KSU

Comparison

Dental College Mission-Develop Competent Dentists

-Contribute to Scientific Research

-& Community Services

Dental College Vision -Regional Leadership

-International Excellence in production & Use of Dental

Knowledge

KSU Vision-To be a World Class University

-Leader in developing KSA Knowledge Society

KSU Mission-To provide quality Education-To conduct valuable Research

-To serve Local and International Societies

Common Goals

KSU and

College of Dentistry

KSU-1, CD-2

Strengthening scholarship

and research

KSU-2, CD-3

Distinctive faculty and employees

KSU-3, CD-1

Best & Competitive

graduates KSU-4, CD-5

Building bridges, locally, nationally & internationally

KSU-5, CD-7

Supportive learning environment and

infrastructure

Q. No.1: How to Achieve these Goals? Answer : Through Quality Management System that comprises -Quality Audit -Quality Enhancement -Quality Assurance

Q. No. 2: What are measurements for Quality Assurance?Answer : KPIs, Benchmarks and Accreditation

Q. No.1: Why to achieve these Goals? Answer : To accomplish vision and mission of the College and of KSU

Mini Quiz- brainstorming

Accreditation

• “Accreditation ensures that education provided by an institution of higher education meets ACCEPTABLE LEVELS OF QUALITY”

Significance of Accreditation

1. Accomplishment of Institutional Vision and mission for attaining Academic Excellence (for which we are here)

2. Credit Transfer facility for Students3. Acceptance of our Graduates in the Postgraduate Programs of

Top class Accredited schools4. Recognition of Professional Experience of the Faculty5. More Research Grants and Funding 6. Attraction for Highly Qualified Faculty7. Enhanced Public Trust and Confidence in our Educational System 8. Worldwide Professional Recognition and a sense of Pride

A GENERIC QUALITY MODEL

Input Processes Output

Continuous Improvement

e.g. High School Students(Raw Material)

Dental Surgeon (Finished Product)

Continual Improvement/Progress

A Simple Example

Program Quality Assurance System

Key Performance Indicators(KPI)

• The KPIs are intended to provide specific quantifiable data that can be used to help monitor the quality of the total system of higher education and can be used by institutions to assist in evaluations of quality

• KPIs facilitate internal evaluation i.e. within the institution, which then enables comparisons to be made with other institutions selected for benchmarking purposes or with over all national data.

• Examples of KPIs:– Ratio of students to teaching staff– Proportion of students entering undergraduate programs who complete those

programs in minimum time– Student evaluation of library servises

Benchmarking

• A measurement of the quality of an organization's policies, products, programs, strategies, etc., and their comparison with standard measurements, or similar measurements of its peers.

• A benchmark is a point of reference against which something may be measured.

• The objectives of benchmarking are:1. To determine what and where improvements are called for2. To analyze how other

organizations achieve their high performance levels3. To use this information to improve performance.

Benchmarking Process

Benchmark Institutions Identified So Far

1. The University of Maryland, USA2. The University of Adelaide, Australia3. King Abdul-Aziz University, KSA

SurveysTypes of Surveys:

1. Student Experience Survey (SES) 2. Program Evaluation Survey (PES) 3. Course Evaluation Survey (CES) 4. General Satisfaction Survey (GSS)5. Faculty Survey 6. Staff Survey 7. Graduates(Alumni)Survey 8. Parents Survey 9. Patients Survey 10. Employer Survey

Surveys

• Strongly Agree means the statement is true all or almost all of the time and/or very well done.

• Agree means the statement is true most of the time and/or fairly well done.

• True Sometimes means something is done about half the time.

• Disagree means something is done poorly or not often done.• Strongly Disagree means something is done very badly or

never or very rarely done.• Not Applicable means something does not apply or is not

relevant.

• Why are accuracy and honesty fundamental and crucial in filling out the questionnaires?

Transparency

Survey Procedure1. Distribution & Collection of Surveys:

• Analyzing the Data • Report will be written • Plans after statistics results

2. Communication of findings to the quarters concerned3. Action Plan- allocation of tasks4. Implementation 5. Reassessment

An Example of Survey Form: Course Evaluation Survey

Course Evaluation Survey

EXAMPLES OF SURVEYS FEEDBACK AND ACTION TAKEN

Problems Raised by the Students for the Year 2010-2011 Action Taken

The availability of space and appropriate environment for Prayer was not provided - DUC - 53% MUC - 39.1%

1. A new Prayer place is available in the 2nd Floor in MUC.2. The Prayer area has recently been re-furbished in DUC

The availability of transportation facilities for students was not provided - MUC - 45.5%

In MUC

1.The bus schedule is announced and distributed among the students;2. The buses are available for transportation between Medical College and Dental College;3. Buses are available for pick-up and drop of the students free of charge.

Availability of Parking Space was not provided - DUC - 80% MUC - 57.1%.

1. –For MUC students, the parking issue will be resolved in the new campus next year where parking is available2. For DUC, students have been provided with parking facility with shuttle

Availability of building and lecture rooms, clean physical environment is maintained efficiently was not satisfactory – DUC - 46.1% MUC - 38.6%

1. All classrooms in DUC have been renovated

2. The main auditorium has been renovated completely in MUC

3. Revision of cleaning contract of the college where having new company for maintenance in the college

4. In both campuses, all Class rooms are being cleaned regularly on a daily basis

Complaint & Suggestion Handling Syetem

• The College of Dentistry has established a Suggestion and Complaint Handling System Under ISO-9001-2008 – 8 Suggestion Boxes have been Installed at DUC – 6 Suggestion Boxes have been Installed at MUC

• These Boxes are Checked regularly at DUC and MUC, the suggestions/complaints are filed in the Information Center

EXAMPLES OF COMPLAINT HANDLING SYSTEM FEEDBACK AND ACTION TAKEN

COMPLAINT/SUGGESTION ACTION TAKEN

Library of the University does not have enough books.

Besides it closes at 2.40 PM

The Chair informed the committee members that action regarding this

compliant had already been taken. Now all the required text books are

available in the library. Besides, 70 titles selected by the departments are also

available in the library.

Suggested to replace the chairs Dr. Samer Jetaily informed the committee members that the action has already

been taken. The Chairs have been replaced with more comfortable chairs and

hence no action was required in this regard.

Suggested to open Dental hospital at Malaz where a

number of alumni be employed to treat the patients.

Besides there is a need to launch campaign where

teams should go to the schools to treat the children.

The Chair informed that action has already been taken and a new female

campus building and hospital will open its door in the next academic year. So

no more action is required in this regard.

Student complained that

1. That the grades to the students are given late.

2. Internship does not start early

3. Suggested that the doctors should go to cafeteria

to see the condition and dosomething to improve

the situation

Dr. Adel M. Al-Hadlaq informed the committee that the action has already

been taken. Now all grades of students are submitted within 72 hours. The

time period between final exam and the internship has also been reduced.

Dr. Samer Al-Jetaily informed the committee that action has already been

taken and now more cafeterias have been opened in the college. The chair

decided that no more action is required in this regard and complaint be filed.

College of Dentistry, Quality Model

Continuous Improvement Cycle-PDCA

College Road Map Towards Accreditation & Excellence

Start of Journey2007-08

ISO-QMS June, 2010

ADEE, Sept., 2011

NCAAANov. 2011

ADA, Dec. 2012

Regional Leadership and International Excellence

College Road Map Towards Accreditation & Excellence

ISO-QMS June, 2010

ADEE, Sept., 2011

NCAAANov. 2011

ADA, Dec. 2012

Regional Leadership and International

Excellence

Academic and Clinical

Excellence

A Path to Regional Leadership and International Excellence in Production and Use of Oral Health Knowledge

College Road Map Towards Accreditation & Excellence

Start of Journey2007-08

ISO-QMS June, 2010

ADEE, Sept., 2011

NCAAANov. 2011

ADA, Dec. 2012

A Path to Regional Le

adership and In

ternational Excellence

in Production and Use of O

ral Health

Knowledge

Our Role

• Expectations from faculty, staff and students

Our Duties

• What are the duties and responsibilities of the students

• Behavioral conduct• Attitude

Thank You!

Dr. Muhammad Shoaib AhmedaniQuality Consultant,

King Saud University