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CREATING REMARKABLE EXPERIENCESCREATING REMARKABLE EXPERIENCES FOR CUSTOMERS, STAFF, LEADERSHIP AND SUPPLIERS

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Creative Remarkable Experience

What Business are you in?

WE’VE ASKED SENIOR LEADERSHIPAT RETAILERS AROUND THE WORLD

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“WE’RE IN THE ELECTRONICS BUSINESS”“WE’RE IN HARDWARE BUSINESS”

“WE’RE IN THE GROCERY BUSINESS”

WE’RE IN THE EXPERIENCE BUSINESS

WE BLEND TECHNOLOGY, LEARNING AND PROCESSES TO ENABLE RETAILERS TO DELIVER

REMARKABLE CUSTOMER EXPERIENCES

OUR PHILOSOPHY(MONKEYS ARE TRAINED)

PEOPLE MUST BE INSPIRED,EDUCATED, ENTERTAINED AND ENGAGED…

“It’s a miracle that curiosity survives formal education”~ Albert Einstein ~

(Our solutions are built to engage GenY)Gen Y = Gen WHY

Why are you in charge?Why should I engage

And Generation X and beyond

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Lack of Staff Engagement

BARRIERS TO REMARKABLECustomer Experiences

Lack of Staff Knowledge

All Management, No Leadership

Broken Culture

70% OF U.S EMPLOYEESARE DISENGAGED

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Our Solutions impact every major driver of employee engagement


LACK OF STAFF ENGAGEMENT

ENGAGED STAFF = ENGAGED CUSTOMERS, AND THE OPPOSITE IS ALSO TRUE.

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I have a voice; My hard work is recognized

I understand and believe in the mission of my company

I Know what’s expected of me at work


My manager knows and cares about me as a person

Enterprise Learning. Direct Connection to Leadership; Recognition Systems; Vision Boards


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I am encouraged by others

I have oppertunities to learn and grow

I have the tools and resources I need to do my best work


Mobile access; Resource libraries; discussion boards; optional learning libraries; social support


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We deliver everything staff LOVE about social and nothing that they hate around learning


LACK OF KNOWLEDGABLE STAFF

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Video-based learning Blogs that keep them informed Score-card and Progress Tracking Badges and Awards


LACK OF KNOWLEDGABLE STAFF

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Managers manage processes Leaders develop people


ALL MANAGEMENT, NO LEADERSHIP

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We facilitate one-on-one meetings, provide insight into staff progress and challenges, enable staff vision boards and change the opportunities for leaders to lead


ALL MANAGEMENT, NO LEADERSHIP

Dashboard Reporting | One-on-One Conversations | Insights through staff surveys and polls | Best Practice Sharing

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Culture is the foundation of any family or group


BROKEN CULTURE

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Our Solution give insight in an organization that is hard to achieve in any other way. For the first time it gives a global view of how staff are thinking, feeling and performing.


BROKEN CULTURE

It also gives leadership insight into how managers and staff are interacting (or not), and how to drive improvement.

At the fundamental level, it gives the leadership an opportunity to connect with the entire organization in ways that have typically never been done before.

!  Enterprise Learning System!  Gamification (points, levels and prizes)!  Categorized Discussions!  Team Member Recognition!  Real-Time Updates!  Leadership Connectivity!  Resource Libraries!  User-Generated Content!  Store Pages!  Extensible Search Engine!  Flexible Content by Job Performance!  Multiple User Interface by role!  Mobile Access!  Photo Boards!  Profiles!  Friending!  Groups!  Executive Access!  Staff Engagement Surveys!  Reporting and Analytics

BUILDING EXPERTISE

PLATFORM CAPABILITY 18

!  Videos!  Articles!  Blog Posts!  Reviews!  Surveys!  Polls!  Service Tools (PDF, embedded)!  Discussions!  Direct Conversations!  Banners!  Wiki Management!  Weekly Mobile Update!  Contests

CONTENT TOOLKIT

PLATFORM CAPABILITY 19

!  Gamification Elements - Celebrate Successes- Points- Badges- Status Levels- Vendor Badge Program- Contest Participation by Level- Contests

!  User Generated Content- User-Uploaded Images- User-Uploaded videos- User-Published Blogs

ENGAGEMENT TOOLKIT

DRIVING SUCCESS 20

!  Launch Guidance!  Best Practices Sharing!  Measurable KPIs!  Category Expertise!  Content Support!  Monthly Insights!  Quarterly Business Planning

COMMUNITY BUILDER

!  Direct Posting!  Real-time Publishing!  Discussion Responses & Management!  Real-time Reporting

SYSTEM ACCESS

COMMUNITY SUPPORT 21

!  Launch Guidance!  Best Practices Sharing!  Measurable KPIs!  Category Expertise!  Content Support!  Monthly Insights!  Quarterly Business Planning

COMMUNITY BUILDER

!  Direct Posting!  Real-time Publishing!  Discussion Responses & Management!  Real-time Reporting

SYSTEM ACCESS

LEADERSHIP SUPPORT 22

!  Supplier Learning Content Launches!  Supplier Contests!  Supplier Surveys!  Supplier Reviews!  Supplier Reporting and Analytics!  Drive high-value experiences for Suppliers and staff

Our team provides direct support for supplier funding including platform demonstrations, conference calls and workshops to ensure that the platform is properly funded

We work directly with suppliers to integrate content, communicate progress and deliver reporting

SUPPLIER INTERGRATION

SUPPLIER INTERGRATION & FOUNDING

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PLATFORM FEATURESYour great subCtle in this line

SOME OF THE HIGHLIGHTS

ForumsEngage Directly.

Polls/SurveysShort and fun, polls quickly take the pulse of members.

BlogsDeliver news and opinions to users via video or text.

Resource Library & LearningPost recipes, videos, and media for free download.

GroupsGroup by role, location and more dedicated to a particular topic.

Member SpotlightGet to know members from across the country.


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!  All native functions, including video learning and quizzes, are fully compatible with mobile devices such as iPhone, iPad, and Android. Courseware, videos and tests are short (3 mins or less) by design to learn on the go.

MOBILE INTERACTION25

Dedicated Community Managers that help Turn your staff into a community and your community

into a tribe

WE GO ON THE JOURNEY WITH YOU

!  Unlimited Learning Content!  Unlimited Article Publishing!  Unlimited Employee Users!  Set-up, Hosting and Technical Support!  Dedicated Program Manager!  Dedicated Community Manager!  Graphic Customization!  Contest Management (3 per year)!  Banner Creation (3 per week)!  Blog Posting (4 per week)!  Timeline: 12 Weeks to launch

!  Investment: $135,000/year

PROGRAM EXECUTION

INVESTMENT OPTION

Full-day on-site with Jeffrey Maguire and executive leadership team to focus organization on immediate needs and opportunities

-  Workshop with senior leadership -  Highlight challenges and issues to be addressed Explore

historical challenges and identify solves-  Develop 100 day plan-  Presentation on creating Remarkable Customer

Experiences-  Follow-up delivery of road-map based upon outcomes

Investment: $10,000 (does not include travel fees)

CONSULTING SUPPORT

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!  Engaging Learning!  From 101 to advanced!  Custom Developed!  Aligned against business goals!  Award winning team of writers and producers

!  Investment: $11,000 per module

LEARNING CONTENT

INVESTMENT OPTION

Full-day on-site with Jeffrey Maguire and executive leadership team to focus organization on immediate needs and opportunities

-  Workshop with senior leadership -  Highlight challenges and issues to be addressed Explore

historical challenges and identify solves-  Develop 100 day plan-  Presentation on creating Remarkable Customer

Experiences-  Follow-up delivery of road-map based upon outcomes

Investment: $10,000 (does not include travel fees)

CONSULTING SUPPORT

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AddressYour Company Name 1234 Main Street New York, 33333

Phone & FaxDirect Line: +453 123456789

Fax: +777 123456789 [email protected]

Social MediaFacebook.com/YourName TwiVer.com/YourName Youtube.com/YourName

GET IT IN TOUCHYour great subCtle in this line

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