PowerPoint Presentationmcfoundationinc.org/Images/PowerPoint Presentation... · ·...
Transcript of PowerPoint Presentationmcfoundationinc.org/Images/PowerPoint Presentation... · ·...
12/8/2016
1
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Leveraging Emotional Intelligence to Maximize
Your Leadership Potential
Women and Leadership Forum Striving and Thriving in the Workplace
December 7, 2016
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Learning Objectives
Define Emotional Intelligence (EQ) and its importance in Leadership
Start to build skills in three key EQ areas
Outline next steps to building your Leadership EQ
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
EQ Skills Foster…
● Higher self-regard
● Effective stress management
● Resilience
● Better relationships
● Optimism and happiness
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
A Leader You Admire?
Bring to mind a leader you admire
Think of 5 words or phrases that best describe why you admire this person
Capture one word/phrase per post-it
2 Minutes
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
…and its importance in Leadership
DEFINING EQ…
12/8/2016
2
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
History of Emotional Intelligence
Reuven Bar-On John Mayer Daniel Goleman
Howard Gardner Peter Salovey
David Caruso
1983 1989 1995
Source: High Preforming Systems
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Goleman’s Definition
“The capacity for recognizing our own
feelings and those of others, for motivating
ourselves, for managing emotions well in ourselves and in our relationships.”
(Goleman, 1995)
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Plutchik’s Wheel
Handout Page 1
Source: Robert Plutchik, Ph.D.
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Source: Goleman, What Makes a Leader, HBR, January, 2004
“Emotional intelligence is the sine qua non of
leadership. Without it, a person can have the best training in the world, an incisive,
analytical mind, and an endless supply of smart
ideas, but [s]he still won’t make a great
Leader.”
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
A Comprehensive Definition:
Emotional Intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective
and meaningful way
Source: Multi-Health Systems
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Three R’s of EQ
1. Recognize your own impulses or moods
2. Read situations and others accurately
3. Respond most appropriately
12/8/2016
3
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The The
Source: Stein and Book, The EQ Edge
EQ at the Airport
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
“Anyone can become angry…that is easy.
…but to be angry with the right person, to the right degree, at the right time,
for the right purpose, and in the right way …that is not easy.”
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
EQ Is Not:
Cognitive Intelligence (IQ)
Personality Type
Achievement
Aptitude
Vocational Interest
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
With the Person Next to You:
Which has the most post-its?
EQ IQ Other:
(Technical Skill Accomplishment Personality Style)
2 Minutes
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
An Emotionally Intelligent Leader…
● Effective communication
● Easy to work for
● Good sense of humor
● Optimistic
● Develops connections
● Shows interest in others
● Makes people feel heard
● Evokes loyalty and trust
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Mounting Evidence Suggests: EQ is more important for effective leadership
than technical skills and cognitive abilities
High performing leaders all have a high degree of Emotional Intelligence
EQ accounts for between 27 and 45% of success
Leaders with higher EQ earn more money
Strong links between empathetic leaders and organizational financial performance
12/8/2016
4
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Self-Awareness in Leadership
Mandala courtesy of : https://www.facebook.com/dorota.mandala
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Importance of Leadership Self-Awareness
“A high performing leader in the fullest sense, is able to not only create results, but also to lead the individuals
creating the result, amounting to an optimally successful organization”
Source: Korn/Ferry Institute, A Better Return on Self-Awareness, by Zes and Landis
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Alarming Data…
80% of employees quit their jobs because of managers
90% report lack of appreciation and respect as the main reasons
80% of ethics complaints are about harassment or abuse of others
90% of measured differences between high and medium performers is due to people skills
Source: Pearman, White Paper: Why Should You Care About Emotional Intelligence and Emotional Competencies?
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Self-Aware Leader…
…builds trust at the interpersonal level which then takes root at the team
level, and radiates throughout the
culture
Adapted from: CLO media, March, 2016, Leaders Build Your Success on Trust
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Self-Awareness and Leadership
Self awareness is not a “nice to have”; it’s a key leadership skill to help unlock personal and organizational
success
2014
2010-2016 The People Skills Group, LLC. All Rights Reserved.
12/8/2016
5
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
“So basically, you are looking for books on changing everyone except yourself.”
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
the emotional hijack
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Executive Feedback Trap
Failure to solicit formal feedback
Ignoring feedback you don’t like
Denying feedback that is difficult
Source: Shirkani, Ego vs. EQ
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
BUILDING EQ SKILLS
…for more effective Leadership
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved. 4.30
ISTJ Assertiveness
Impulse Control Reality Testing
Problem Solving
ISFJ Emotional Self Awareness
Impulse Control Reality Testing
INFJ Self-Actualization
Emotional Self Awareness Empathy Flexibility
INTJ Self-Regard
Independence Stress Tolerance
Optimism
ISTP Stress Tolerance Reality Testing
ISFP Emotional Self Awareness
Social Responsibility
INFP Emotional Self Awareness
Independence Flexibility Optimism
INTP Independence
Problem Solving Stress Tolerance Reality Testing
ESTP Self-Regard
Assertiveness Independence
Interpersonal Relationships
ESFP Emotional Expression
Interpersonal Relationships Flexibility Happiness
ENFP Emotional Self Awareness
Independence Social Responsibility
Flexibility Optimism
ENTP Self Actualization
Assertiveness Independence
Flexibility
ESTJ Assertiveness
Stress Tolerance Impulse Control Problem Solving
ESFJ Self Regard Empathy
Social Responsibility Impulse Control Reality Testing
ENFJ Self Regard
Assertiveness Empathy
Interpersonal Relationships Stress Tolerance
ENTJ Assertiveness Independence
Stress Tolerance Optimism
Correlational Data between EQ-i2.0 sub-scales and the MBTI Personality Types ©2013, Roger Pearman, Leadership Systems, Used with Permission, All Rights Reserved.
Leadership, EQ and MBTI Type
12/8/2016
6
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Non-Profit vs. For Profit Leadership and EQ
● Non-profit leaders had higher overall EQ-i scores
● Highest statistically significant differences were on Stress Management and Adaptability
● Do people self-select into careers that leverage their EQ Skills or is it a matter of recruitment?
Source: Morehouse, An Exploration of Emotional Intelligence Across Career Arenas; Leadership and Organization Development Journal, Vol.28, No. 4, 2007
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Leadership, EQ and Gender
Emotional intelligence assessments have
found women and men to be equally
emotionally intelligent with a few minor
differences
Sources: The EQ Edge and MHS Systems: EQ-I 2.0 Technical Manual
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
EQ Skills Can Be Developed
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Self-Perception Composite
“He who knows the universe and does not know himself knows nothing”
Jean De La Fontaine
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
12/8/2016
7
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Emotional Self-Awareness
“…the ability to recognize your feelings, differentiate between them, know why you are feeling these feelings,
and recognize the impact your feelings
have on others around you.”
Mandala from: https://www.facebook.com/dorota.mandala
Source: Stein and Book, The EQ Edge
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Being able to accurately name your emotions increases your Emotional Self-
Awareness
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Balancing Emotional Self-Awareness
LOW Difficulty recognizing emotions Businesslike Avoids emotional ownership Externalizes
HIGH In touch with own feelings Differentiates between emotions Reads people well Self-aware
Sources: The EQ Edge and MHS Systems
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Emotional Self-Awareness: 1. Assess your skill
level
2. Implement skill building strategies
Handout Page 2 1 Minute
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Self-Expression Composite
“Feeling gratitude and not expressing it
is like wrapping a present and not
giving it.” William Arthur
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
12/8/2016
8
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Emotional Expression
“…involves openly expressing one’s feelings both verbally and non-
verbally.”
Mandala from: https://www.facebook.com/dorota.mandala
Source: Stein and Book, The EQ Edge
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Balancing Emotional Expression
LOW
A closed book Prefer to keep emotions to self An enigma
HIGH Express self easily An open book
Sources: The EQ Edge and MHS Systems
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Emotional Expression: 1. Assess your skill
level
2. Implement skill building strategies
Handout Page 3 1 Minute
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Use Your Emotional Awareness Lens…
1. Name a situation you would like to re-do
2. Name the emotions involved
3. Re-frame your response
Handout Page 4
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Interpersonal Composite
“The most basic of all human needs is
the need to understand and be
understood.” Ralph Nichols
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
12/8/2016
9
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Active Empathy
“Understanding how and why
others feel the way they do
and conveying it effectively.”
Source: Pearman, People Skills Handbook
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Balancing Empathy
LOW Can’t understand others’ feelings Logical and factual Surprised by others’ reactions Misreads social cues
HIGH Sensitive to others’ feelings Steps into others’ shoes Anticipates reactions Tuned into social cues
Sources: The EQ Edge and MHS Systems
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Active Empathy:
1. Assess your skill level
2. Implement skill building strategies
Handout Page 5 1 Minute
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Case of Carla
Source: Pearman, White Paper: Why Should You Care About Emotional Intelligence and Emotional Competencies?
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
NEXT STEPS TO BUILDING YOUR LEADERSHIP EQ
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Become a meta-observer of yourself
Solicit and don’t ignore feedback
Read and learn about EQ in general
Engage in formal development planning
Take the EQ-i2.0 for individual feedback
Your To Do List!
12/8/2016
10
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The EQ-I 2.0 Model
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
The Three R’s of EQ
1. Recognize your own impulses or moods
2. Read situations and others accurately
3. Respond most appropriately
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
General Resources Books by Daniel Goleman
http://www.danielgoleman.info/purchase/
Travis Bradberry, Emotional Intelligence 2.0
Judith Glaser, Conversational Intelligence
Google articles on EQ at www.HBR.com
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Development Resources and Guides Stein and Book, The EQ Edge
Emotional Intelligence Resources by Roger Pearman at: http://www.leadership-systems.com/product-category/eq-emotional-intelligence-resources/
Shirkani, Ego vs. EQ
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
“Between stimulus and response, there is a space. In that space lies our freedom and
power to choose our response. In our response lies our growth and freedom.”
Victor Frankl
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
Learning Objectives
Define Emotional Intelligence (EQ) and its importance in Leadership
Start to build skills in three key EQ areas
Outline next steps to building your Leadership EQ
12/8/2016
11
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.
THANK YOU!
2014 2010-2016 The People Skills Group, LLC. All Rights Reserved.