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THE POWER OFVOICE

Voice is the natural way we communicate; speaking, listening and responding are the innate rhythyms of conversation. In the contact center it’s never been more important to offer customer service solutions built on the power of voice.

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THE RISE OF THECUSTOMER

There’s power in personalization and reward in recognition. Superior customer service may be the primary distinction between providers so your approach must make it easy for the customer. Create services that engage the customer in a conversation. Refine existing call services and offer self service options. Innovate.

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ROADBLOCKS TOINNOVATION

Traditional platforms hinder the ready implementation of features such as text-to-speech and voice recognition. Sure they can support the initiatives but at what cost!

EXPENSIVE: server infrastructureCOMPLEX: needs tech expertise SLOW: convoluted development

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REMOVE THEBARRIERS

Cloud-based IVR solutions mean the business team in the contact center can now create powerful solutions. No specialist technical skills are required to create menus, announcements and prompts brought to life by voice and powerful speech recognition – even voice biometrics for security and authentication.

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THE AFFORDABILITYBARRIER IS UP

There’s no need to commit to significant opex for servers and infrastructure. Subscription based services deliver all the technology required for a fraction of the cost. .

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THE ACCESSIBILITYBARRIER IS UP

New generation solutions are developed right in the browser using intuitive graphical controls. There’s no need for coding or specialist developers. Your business team can quickly create and deploy contact center solutions.

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THE AGILITYBARRIER IS UP

Moving the focus of customer service development back to the strategy team means faster deployment and refinement. It’s easy to pursue a standard of continuous improvement to better serve customer needs.

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MAKING THE RIGHTMOVE

The strategic advantage is clear – cloud-based IVR solutions allow you to shift the emphasis back to the customer to deliver better services quickly. Offer the power, convenience and security of voice at a fraction of the cost of the old ways.