Position Description Project Manager - Elder Abuse ... - PD - Project Manager EAP… · Position...
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Position Description Project Manager - Elder Abuse Prevention and Support Service Position Description – Project Manager - EAPSS V1.0 Page 1 of 3 Issue Date: January 2018 Review Date: March 2019 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED Location/s Support Services (Eight Mile Plains) Reporting to Head of Contracts and Program Performance Direct Reports Nil Level Band E Date Updated January 2018 About the Role The position plays a key role in collaborating with all levels of management in implementing, monitoring, and reviewing the roll out of the Elder Abuse Prevention and Support Service Program. This includes ensuring inter- departmental collaboration beyond individual portfolios. This role will lead communication and extensive external collaboration and business development activities with external stakeholders including, other legal organisations and Funding Bodies, to ensure successful implementation of this new program. Key Responsibilities Business Development and Stakeholder Engagement Play a key role in the development of a service model which addresses the unique requirements of this program including considerations of Aged Care and Legal practices related to Elder Abuse prevention. Develop a state-wide stakeholder engagement strategy to represent and advocate for the program. Manage all internal and external stakeholder relationships that are instrumental to the success of the Elder Abuse Prevention and Support Service Program. Lead and engage in activities that result in cross sector collaboration. Represent RAQ at all relevant industry panels, forums and meetings across QLD Initiate new partnerships and relationships to provide comprehensive referral services to clients. Promote the program to referral sources. Lead the coordination of regional stakeholder engagement initiatives and relationships delivered at a local level in consultation with Regional management. Effectively manage challenging relationships both internally and externally to develop best services for clients. Prepare papers and presentations that maintain RAQ at the forefront of professional practice in the program area. Community Education and Training Develop and implement educational and program activities which address priority issues and are targeted, appropriate and sustainable. Seek out external opportunities to provide educational community outreach to key external stakeholders. Coordinate training activities for the program, both internal and external stakeholders. Manage the delivery of activities to residential and community aged populations commissioned to external organisations.
Transcript of Position Description Project Manager - Elder Abuse ... - PD - Project Manager EAP… · Position...
Position Description Project Manager - Elder Abuse Prevention and Support Service
Position Description – Project Manager - EAPSS V1.0 Page 1 of 3 Issue Date: January 2018 Review Date: March 2019 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Location/s Support Services (Eight Mile Plains)
Reporting to Head of Contracts and Program Performance
Direct Reports Nil
Level Band E
Date Updated January 2018
About the Role The position plays a key role in collaborating with all levels of management in implementing, monitoring, and
reviewing the roll out of the Elder Abuse Prevention and Support Service Program. This includes ensuring inter-
departmental collaboration beyond individual portfolios. This role will lead communication and extensive external
collaboration and business development activities with external stakeholders including, other legal organisations and
Funding Bodies, to ensure successful implementation of this new program.
Key Responsibilities
Business Development and Stakeholder Engagement
Play a key role in the development of a service model which addresses the unique requirements of this program including considerations of Aged Care and Legal practices related to Elder Abuse prevention.
Develop a state-wide stakeholder engagement strategy to represent and advocate for the program.
Manage all internal and external stakeholder relationships that are instrumental to the success of the Elder Abuse Prevention and Support Service Program.
Lead and engage in activities that result in cross sector collaboration.
Represent RAQ at all relevant industry panels, forums and meetings across QLD
Initiate new partnerships and relationships to provide comprehensive referral services to clients.
Promote the program to referral sources.
Lead the coordination of regional stakeholder engagement initiatives and relationships delivered at a local level in consultation with Regional management.
Effectively manage challenging relationships both internally and externally to develop best services for clients.
Prepare papers and presentations that maintain RAQ at the forefront of professional practice in the program area.
Community Education and Training
Develop and implement educational and program activities which address priority issues and are targeted, appropriate and sustainable.
Seek out external opportunities to provide educational community outreach to key external stakeholders.
Coordinate training activities for the program, both internal and external stakeholders.
Manage the delivery of activities to residential and community aged populations commissioned to external organisations.
Position Description Project Manager - Elder Abuse Prevention and Support Service
Position Description – Project Manager - EAPSS V1.0 Page 2 of 3 Issue Date: January 2018 Review Date: March 2019 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Duty of Care and Legislative Requirements
Maintain confidentiality and duty of care, and take appropriate steps as required by organisational policy and procedure.
Understand and meet legislative and funding requirements including collecting and recording statistical data in a timely and accurate manner.
File and Diary Management
Maintain client files, case notes and risk management documentation as per organisational policy and procedure.
Maintain the client information system to enable effective and informed client bookings.
Leadership As a member of the Management Team, share collective responsibility for delivering organisational objectives, through active engagement and collaboration with employees at all levels in the organisation.
Be a role model for effective and positive leadership which is ethical, results driven and future-oriented.
Other Organisational Responsibilities
Adhere to all organisational policies, procedures, standards and practices.
Act only in ways that advances RAQ objectives, values and reputation.
Other duties, consistent with skills and experience, as directed by the reporting manager.
Core Competencies
Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.
Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.
Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.
Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.
Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.
About You
To be successful in this position you will have:
Required Highly Desired
Qualifications Undergraduate level qualifications in Social or Behavioural Science.
Postgraduate qualifications in Social or Behavioural Science.
Specialist Qualifications in the field of Elder Abuse Prevention.
Certificate IV in Training and Assessment.
Experience
A strong track record of program establishment and management
Demonstrated capacity to engage effectively with external stakeholders, specifically in the fields of Aged Care and Legal profession.
Position Description Project Manager - Elder Abuse Prevention and Support Service
Position Description – Project Manager - EAPSS V1.0 Page 3 of 3 Issue Date: January 2018 Review Date: March 2019 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED
Experience cont’d
Previous delivery of community education activities and/or training.
Demonstrated ability to interpret and apply legislation, and understand contractual requirements.
Knowledge
A sound knowledge of the not-for-profit sector, particularly in relation to aged care.
Understanding of the requirements of project management including planning, execution and monitoring of deliverables.
Understanding of relevant legal service access pathways (and the associated stakeholder partnerships) available to the Queenslanders affected by Elder Abuse.
Understanding of theoretical frameworks and models of adult learning principles, education and community development.
Understanding of theoretical project management principles and application of relevant associated tools.
Skills Solid leadership and emotional intelligence skills, with demonstrated ability to engage and influence others.
Highly developed communication skills, both written and verbal, including an ability to prepare high level reports to the Executive and external parties.
A lateral thinker with an ability to manage a multitude of complex tasks and projects simultaneously.
It should be noted that Position Descriptions are under constant review and may be changed at any time.
