Please make check payable to: Charter Spectrum

INVOICE

Please make check payable to: Charter Spectrum

Remit to: Charter Spectrum

PO Box 955871St. Louis, MO 63195-5871

Invoice#:Date:Conf Code:

CHS-102460October 12, 2021BGCKJ

Terms: Due Upon ReceiptEIN: 84-1576547

Bank:ABA:Routing:Remit Email:

BOK [email protected]

Responsible for Damages:Sutton Brothers 615 Gralin St.Kernersville , NC 27284

Date & Address Where Damage Occurred:10/5/2021 430 Salem Grace Street Kernersville , NC 27284

Labor and Material Costs: Units Unit Rate AmountInternal Labor Costs Equipment Rate 1.00 $25.00 $25.00 Maintenance Tech 2.00 $64.00 $128.00 Supervisor 2.00 $90.00 $180.00 Damage Investigation/Quality Control 1.00 $321.00 $321.00 Sub-Total $654.00 Other Costs Setup Fee, Per Each Job 1.00 $80.00 $80.00 New Underground Composite Coax 94.00 $5.50 $517.00 Sub-Total $597.00 Material Costs Heat Shrink Tubing 11/13 X 48 1.00 $3.08 $3.08 Conn 625 Pin 3-Pc. P3 2.00 $4.39 $8.78 Cic 1.25 w/625 P3-T10 Jktd Tc 94.00 $0.85 $80.02 CABLE, FLEX FEEDER FLOODED,TRI-SHD 77% - 1000 REELS 94.00 $0.33 $31.02 Connector Compression Rg11 2.00 $1.71 $3.42 CONNECTOR, KS FEMALE TO F MALE,ADAPTER 2.00 $5.65 $11.30 Sub-Total $137.62

Invoice Total $1,388.62

For questions regarding this invoice, please contact: Christopher Gwin, 336-915-4414 or via email at [email protected]

NC DOI Permit # 113984This communication is from an entity considered a debt collector by the State of North Carolina Division of Insurance

attempting to collect a debt. Any information will be used for that purpose.

Outside Plant Damage Recovery

Damage Investigation Findings

PRG CLAIM: CHS-102460

DATE OF DAMAGE: 10/05/2021 02:20 PM

NOTIFICATION: 10/06/2021 05:10 PM

LOCATION: 430 Salem Grace Street, Kernersville, NC 27284

ARRIVAL: 10/08/2021 10:20 AM

LOCATE TICKET: A212561797

INVESTIGATOR: Terry Newman

SUMMARY

On Wednesday, October 6, 2021, at 05:10 PM, I was notified by a Charter Spectrum technician about

damage at 430 Salem Grace Street, Kernersville, NC 27284. The damage happened to Charter Spectrum

buried cable while water and sewer were being installed.

I arrived on-site to investigate the damaged Charter Spectrum underground feeder cable on 10/08/2021. This

was an established residential neighborhood with new homes undertaking construction. The Charter

Spectrum underground feeder cable was running from pedestal to pedestal paralleling the front property.

Direct connected and electronically located the damaged Charter Spectrum underground feeder cable

marking with white paint at the time of the investigation. The Charter Spectrum underground feeder cable

had been pulled out of both tap pedestals and the damage location was fully exposed in the area of

excavation where a new water/sewer line had been installed. There were some faded locate markings

coming out of the Charter Spectrum aboveground pedestal on-site at the time of the investigation.

Completed a locate ticket search and found a locate request that covers the excavation work being performed

that caused the damages at this location that expired on 10/04/2021 and had a positive response of code 20

marked on 09/18/2021. Requested the pre-dig photos from expired locate request to confirm if the Charter

Spectrum underground facilities were accurately marked before the damages occurred.

The responding Charter Spectrum technician laid a temporary cable to restore services. The entire span has

been turned in for replacement to restore the original single integrity before the damages occurred.

STATEMENTS

Erik Francin-Maintenance Technician of Charter Spectrum Cable- on 10/06/2021.

Mr. Francin stated that he responded to a service outage and discovered that the Charter Spectrum

underground feeder cable had been damaged with mechanized equipment in the area where a new water and

sewer line had been installed. Mr. Francin explained that he laid a temporary cable to restore services and

has turned the entire span in for replacement to restore the original single integrity before the damages

occurred.

Bradley Sturkie- of Sutton Brothers Plumbing- on 10/08/2021 via phone.

Made contact with Mr. Sturkie regarding the damages that Charter Spectrum incurred at this location. I

explained to Mr. Sturkie that Charter Spectrum suffered damages to its underground facilities at the time the

new water and the sewer line were being installed on the front property at this location. I also explained to

Mr. Sturkie that the locate request that covers the excavation work was expired at the time the damages

occurred at this location. Mr. Sturkie was unaware that the Charter Spectrum underground line was damaged

and stated that he was going to get with his crew to find out if they hit the underground line. I explained to

Mr. Sturkie a claim was going to be sent to Sutton Brothers Plumbing due to damaging the underground

facility and a recovery agent will be in contact within 5 to 7 business days.

DETERMINATION

After investigating this damage, Sutton Brothers is liable for the damages that Charter Spectrum incurred at

this location due to non-compliance with North Carolina State dig laws provided below. The Charter

Spectrum underground feeder cable was damaged with mechanized equipment at the time the new water and

the sewer line were being installed at this location on 10/05/2021. There were some faded locate markings

coming out of the Charter Spectrum aboveground pedestal going in the direction of the damage on-site at the

time of the investigation. The locate request that was called in for the work being performed that caused the

damages at this location expired on 10/4/2021 at 11:59 pm. Sutton Brothers failed to update the locate

request and preserve the locate markings, damaging the Charter Spectrum underground facility with

mechanized equipment causing service outages to Charter Spectrum customers.

§ 87-122. Excavator responsibilities.

(c) An excavator shall comply with the following:

(3) Plan the excavation or demolition to avoid damage to or minimize interference with facilities in or near

the construction area.

(7) Beginning on the date provided in the excavator's notice to the Notification Center, the excavator shall

preserve the staking, marking, or other designation until they are no longer required. When a mark is no

longer visible or is destroyed, but the excavation or demolition continues in the vicinity of the facility, the

excavator shall request a re-mark from the Notification Center to ensure the protection of the facility.

(9) An excavator shall not perform any excavation or demolition within the tolerance zone unless the

excavator complies with all of the following conditions: a. The excavator shall not use mechanized

equipment, except noninvasive equipment specifically designed or intended to protect the integrity of NC

General Statutes - Chapter 87 Article 8A 8 the facility, within the marked tolerance zone of an existing

facility until: 1. The excavator has visually identified the precise location of the facility or has visually

confirmed that no facility is present up to the depth of excavation; 2. The excavator has taken reasonable

precautions to avoid any substantial weakening of the facility's structural or lateral support, or both, or

penetration or destruction of the facilities or their protective coatings; and 3. The excavator may use

mechanical means, as necessary, for the initial penetration and removal of pavement or other materials

requiring use of mechanical means of excavation but only to the depth of the pavement or other materials.

For parallel type excavations within the tolerance zone, the existing facility shall be visually identified at

intervals not to exceed 50 feet along the line of excavation to avoid damages. The excavator shall exercise

due care at all times to protect the facilities when exposing these facilities. b. The excavator shall maintain

clearance between a facility and the cutting edge or point of any mechanized equipment, taking into account

the known limit of control of the cutting edge or point, as may be reasonably necessary to avoid damage to

the facility. c. The excavator shall provide support for facilities in and near the excavation or demolition

area, including backfill operations, as may be reasonably required by the operator for the protection of the

facilities.

§ 87-126. Notification required when damage is done.

(a) The excavator performing an excavation or demolition that results in any damage to a facility shall

immediately upon discovery of the damage notify the Notification Center and the facility operator, if known,

of the location and nature of the damage. The excavator shall allow the operator reasonable time to

accomplish necessary repairs before completing the excavation or demolition in the immediate area of the

facility. The excavator shall delay any backfilling in the immediate area of the damaged facility until

authorized by the operator. The operator or qualified personnel authorized by the operator shall repair any

damage to the facility.

ROOT CAUSE

No notifications were made to One Call Center.

NC DOI Permit # 113984

This communication is from an entity considered a debt collector by the State of North Carolina Division of Insurance

attempting to collect a debt. Any information will be used for that purpose.

Damage location

MBRCDE 00001 NCOCa 09/13/21 10:34:05 A212561797-00A NEW NORM GRID

North Carolina 811

Ticket : A212561797 Date: 09/13/21 Time: 10:30 Oper: BSTURKIE84 Chan:WEBOld Tkt: A212561797 Date: 09/13/21 Time: 10:34 Oper: BSTURKIE84 Rev :00A

State: NC Cnty: FORSYTH Place: KERNERSVILLE In/Out: BSubdivision: MOUNTAIN WEST

Address : 430-432Street : SALEM GRACE STCross 1 : BLOOMING MOUNTAIN WAY

Cross 2 : FARM RIDGE RDLocation: LOCATE BY 11:59 PM ON 09/16/2021LOCATE FRONT AND BOTH SIDESLOT 83-84:Best Fit Latitude: 36.132943 Best Fit Longitude: -80.101425Grids : 3607A8006D 3607A8006D 3607A8006D 3607A8006DGrids : 3607A8006D 3607A8006D 3608D8006D 3608D8006DGrids : 3608D8006D

Work type:WATER AND SEWER CONNECTIONSWork date:09/17/21 Time: 00:00 Hours notice: 86/72 Priority: NORMUg/Oh/Both: U Blasting: N Boring: N Railroad: N Emergency: NDuration: 2 DAYS Done for: TRADITION HOMES

Company : SUTTON BROTHERS Type: CONTCo addr : 615 GRALIN STCo addr2:City : KERNERSVILLE State: NC Zip: 27284Caller : BRADLEY STURKIE Phone: 336-993-1975Contact : BRADLEY STURKIE Phone: 336-215-7185 Ext:Cellular: 3362157185Email : [email protected]

Remarks ::Submitted date: 09/13/21 Time: 10:34Members: CLS01 CTT01* DPC3R* PNG03* TWC01*

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