Planned Maintenance Service Standard
-
Upload
bournville-village-trust -
Category
Documents
-
view
217 -
download
0
description
Transcript of Planned Maintenance Service Standard
Our commitment to delivering improvements to your property
◆ Keeping to appointment times and notifying us of
any change in circumstances as early as possible.
◆ Remaining flexible when re-arranging
appointments.
◆ Being polite to sta� and Trust representatives.
◆ Feeding back to us when you have a problem or are
unhappy with the service you have received, so we
can put it right.
helpus by
You can
Local Service Standards
www.bvt.org.uk Bournville Village Trust, Estate Office, Oak Tree Lane,
Bournville, Birmingham B30 1UB.
maintenancePlanned
5888
7 01
.08.
11
58887_BVT_Planned_Maintenance_v4.indd 1 05/09/2011 12:34
◆ Provide you with an indication
of whether any of the following
improvement work will be undertaken
in the next six years:
Kitchen
Bathroom
Rewiring
Central Heating
Windows
External Painting
◆ Before the work begins, we will assess
any specific needs you may have
and take these into account when
planning and carrying out the work in
your home.
◆ Discuss your choices with you (where
available) and agree these before the
work begins.
◆ Provide you with the following
information at least four weeks before
the work starts:
Who the contractor is
When the work will begin
The likely duration of the work
The likely impact of the work
A dedicated contact at BVT for
all your queries, concerns or
complaints
A DVD or brochure containing
further information on the work
that is being carried out
◆ Agree with you the actual start date
in advance. At least three days prior to
beginning the work, the contractor will
contact you to con� rm the start date.
◆ Reimburse you for any approved work
you undertake, if you then leave your
property. (Policy available on request
or on the website).
◆ Arrive punctually for any appointment
we make with you and tell you if we
are unable to keep the appointment.
If we miss an appointment and do
not tell you, we will pay you £10
compensation.
◆ Give you the opportunity to provide
feedback on the service you were
provided, act on negative feedback,
and inform you of what we learned.
promiseto you
Our
promisewe will
To meet this
We are committed to delivering improvements to our properties to ensure they are up to the government- recognised standard. When you are receiving planned improvements to your home, we will ensure you are provided with all the information you need and carry out the work in an effi cient and professional way.
58887_BVT_Planned_Maintenance_v4.indd 2 05/09/2011 12:34