Philip Crosby Principles
4
Philip B. Crosby Principle of Crosby @jeaniearnoco
-
Upload
jeanie-arnoco -
Category
Education
-
view
613 -
download
1
Transcript of Philip Crosby Principles
Philip B. Crosby
Principle of Crosby
@jeaniearnoco
The principle of "doing it right the first time" (DIRFT)
Doing things right first time will not prevent people from making mistakes, but will encourage everyone to improve continuously.
@jeaniearnoco
Principles of ZERO DEFECTS
Quality is conformance to Requirements
Defect prevention is preferable
Standard of Quality is always be Zero Defect
Quality is measure on the basis of Price
@jeaniearnoco
Major principles
The definition of quality is conformance to requirements.
The system of quality is prevention.
The performance standard is zero defects.
The measurement of quality is the price of nonconformance.
@jeaniearnoco
