Agent Based Personal Knowledge Management System Supported by
Personal Knowledge Management
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Transcript of Personal Knowledge Management
© 2005 [email protected]
Meeting of Minds
Personal Knowledge Management (PKM)
Dave Pollard
KMWorld & Intranets 2005
© 2005 [email protected] of Minds
Confessions of a CKO: My Story
© 2005 [email protected] of Minds
Why We Have to Try Harder to Make KM Work
The answers to critical business problems are out there Most time spent working with computers today is wasted time The Cost of Not Knowing is astronomical and growing The crowd is smarter than the experts, but no one is listening A crisis in confidence over corporate conduct is brewing Physical meetings are becoming too expensive We are moving towards a World of Ends
… So we need to find a better approach to KM
© 2005 [email protected] of Minds
From know-what collection just-in-case…
acquire
store
disseminateaddvalue
synthe-size
connect canvass
apply
…to know-who connectionjust-in-time
PKM: The Model
© 2005 [email protected] of Minds
From Contributing Know-What … to Harvesting Know-How
PKM: The Strategy
Users contribute best practicesto large central content repositories for re-use to reduce costs
Context-rich stories and conversations are automatically harvested from shared personal repositories to discover and learn
From Central Content Management … to Personal Content Management
Knowledge managers administer Intranets and create databases and websites for departments enterprise-wide
Individuals administer personal databases and websites and share them peer-to-peer
From Enterprise Application Training … to Personal Productivity Improvement
Classroom and CBT training and newsletters teach users how to make effective use of central K/T/L resources
Knowledge managers observe and advise individuals how to make more effective use of K/T/L resources on their desktop
© 2005 [email protected] of Minds
PKM: A New Equation for Knowledge Management
Know-Who Canvassing & Connection +
Know-How Harvesting +
Personal Content Management +
Personal Productivity Improvement
= PKM
© 2005 [email protected] of Minds
PKM’s Value Propositions
Capitalize on best available knowledge & experience Tap collective wisdom of employees & customers Facilitate more robust collaboration Improve the quality of decisions & assessments made Enhance agility and innovation Improve the effectiveness of knowledge workers
… A long way from KM’s value propositions of saving cost,saving time, and accelerating organizational learning !
© 2005 [email protected] of Minds
Knowledge (Know-Who) Canvassing & Connection Process
Create simple process for network coordinators and others to use the Canvassing Lists & Templates to find people “who know about X” just-in-time
Establish and distribute Canvassing Lists (e-mail groups) and create and distribute Canvassing Templates
Identify & distribute Maps of Social Networks with appointed network coordinators
Create one-click methods to make it easy to connect with people once you’ve found them
© 2005 [email protected] of Minds
Know-How Harvesting Process
Establish automated mechanism to regularly harvest and index this information centrally
Create folders on each employee’s hard drive for ‘shareable’ knowledge, and ‘save as’ and ‘copy’ processes that encourage people to keep knowledge in these folders; launch internal weblog program
Consider software that also automatically harvests content from e-mails
Also create RSS and other automated and just-in-time peer-to-peer searching mechanisms to access this knowledge
© 2005 [email protected] of Minds
Personal Content Management Process
Develop RSS and other subscription and publication lists and processes for each Knowledge Worker
Work with each Knowledge Worker to develop a ‘personal filing cabinet’ taxonomy of their knowledge that works for them
Deploy Google Desktop or other desktop search tools
Develop Personal Knowledge Management processes for groups and individuals
© 2005 [email protected] of Minds
Personal Productivity Improvement Process
Conduct one-hour face-to-face sessions: assist each Knowledge Worker to use knowledge & technology more effectively, answer questions, get immediate feedback.
Pre-interview each Knowledge Worker to understand their job, what knowledge they use and how they use it.
Pre-assemble file of possible improvement opportunities and ‘leave-behinds’.
Compile a list of observations & additional needs for senior management attention.
© 2005 [email protected] of Minds
What Needs to Change to Get PKM Accepted?
Traditional Businesses
Tomorrow’s Businesses
What drives decision-making
Short-term profits Long-term resilience
How knowledge flows Top-down from ‘leadership’
Peer-to-peer through collaboration
What knowledge is most valued
‘Best practices’ Stories, ideas, advice
Where power resides In hierarchies In networks
What motivates people Promotion, raise Personal satisfaction
Management preoccupation
Inefficiency Ineffectiveness
© 2005 [email protected] of Minds
The Greatest Challenge is not Technology or Content Scarcity: The 24 Dysfunctional Information Behaviours
Information Politics Shoot the Messenger Peer-to-Peer Preference Help Friends / Hurt Foes Cult of Leadership Louder Voices Anti-Stories Like-Mind Groupthink Cult of Expertise
Sense-Making Frame Dependency Info Overload Can’t Tell All We Know Preference for Images & Stories Different Ways of Learning JIT vs. JIC (Half-Life of Learning)
Information Unawareness Cost of Not Knowing Unawareness Unawareness of What Others We Meet
Know
Reward Systems From-Scratch Satisfaction Better Safe than Sorry Tragedy of the Commons Competing on the Curve Reward-Driven Behaviours Don’t Last No Reward for Sharing Fun vs Effectiveness Work-Arounds
© 2005 [email protected] of Minds
Making Knowledge More Meaningful: Ten Interesting New Tools
Visualizations
© 2005 [email protected] of Minds
Making Knowledge More Meaningful: Ten Interesting New Tools
Mind Maps and Concept Maps
EcoLanguage
© 2005 [email protected] of Minds
Making Knowledge More Meaningful: Ten Interesting New Tools
Single Frame Presentations
© 2005 [email protected] of Minds
Making Knowledge More Meaningful: Ten Interesting New Tools
Next Generation ‘Weblogs’
Open SpaceTechnology+ Next-gen Wikis
© 2005 [email protected] of Minds
Making Knowledge More Meaningful: Ten Interesting New Tools
“Crowd” Canvassing Tools
Stories
Cultural Anthropology
© 2005 [email protected] of Minds
For More Information…
Personal Knowledge Management - http://blogs.salon.com/0002007/stories/2003/05/02/businessPapersTableOfContents.html#06
MindMaps - http://www.innovationtools.com/resources/mindmapping.asp
Stories & Narrative, and Tools Dealing With Complexity - http://www.cynefin.net/kbase.php
The US Energy Visualization - http://eed.llnl.gov/flow/
The Wisdom of Crowds - http://blogs.salon.com/0002007/2004/11/15.html
EcoLanguage - http://ecolanguage.net/
Open Space Technology - http://www.openspaceworld.org/wiki/wiki/wiki.cgi?AboutOpenSpace