CAPITOL CORRIDOR JOINT POWERS AUTHORITY

PerformanceReport 2017

8 DailY Trains

30 DailY Trains

19 YEARIMPROVEMENT

FY 2017

FY 1998(pre-ccjpa)

463,000

1,607,277

$6.3M

$33.9M

30%

57%

SERVICE LEVEL

+275%RIDERSHIP

+247%REVENUE

+444%REVENUE TOCOST RATIO

+90%

In a megaregion plagued by congestedhighways, more and more travelers from PlacerCounty to Santa Clara County are choosing toride the Capitol Corridor intercity passengertrains instead of driving. in Fiscal Year 2017 (FY 2017), the capitol corridor continued its steadyclimb to smash ridership, revenue, and system operating (farebox)ratio records. northern california’s intercity passenger rail (ipr)service carried more than 1.6 million riders, bringing revenues up to$33.97 million—representing a 3 percent increase in ridership and 5.3 percent growth in revenues over FY 2016. capitol corridor’s FY 2017 farebox ratio shattered all previous records by achieving anall-time high of 57 percent. This increase in operating efficiency canbe attributed to reduced operating expenses, targeted marketingstrategies and actual ridership and revenues that exceeded budgetforecasts. as the managing agency for the capitol corridor trains, thecapitol corridor joint powers authority (ccjpa) has overseen steady,consistent gro wth while building a track record of financial andoperational success. in FY 1998, when ccjpa took over managingthe service, annual ridership was just 463,000; nearly 20 years later,ridership and revenue have more than tripled.

WelcomeAboard!

Ticket Type 2017

Rider Profile 2017

Round-trip/One-way 53%

Monthly30%

10-Ride17%

Work/Business64%

Family/Friends14%

Leisure/Recreation

9%

School 3%

Other 3%Personal/Vacation 7%

Travel-to-StationMode FY16 FY17 Change

Drive 27% 26% –1Drop off/pick up 25% 26% +1Transit 17% 17% –Bike 12% 11% –1Walk 12% 16% +4carpool 2% 1% –1Taxi/Tnc 4% 2% –2Other 1% 1% –

While On-Time performance (OTp)slipped slightly below 90 percentstandards in the beginning of FY 2017,capitol corridor finished the fiscal yearas the second most reliable service(breaking the string of sevenconsecutive years as the most reliableservice in the amtrak system).Fortunately, in the last six months of FY 2017, capitol corridor’s OTp rosefrom 91 to 94 percent. The improvedreliability was the result of thecommitment from the ccjpa’s servicepartners—amtrak and Union pacificrailroad (Uprr)—to targetunderperforming segments of theoperation thus minimizing passenger-delay minutes.

customer satisfaction held steady at 88 percent of customers stating that they are “Highly satisfied.” Theseresults, rated through amtrak’scustomer satisfaction index, arecollected via electronic surveys sent to riders in real-time after they finishtheir train trip.

For FY 2017, service levels remained at 30 weekday trains with 22 trains on weekends and holidays. This is the second highest level of servicefrequency in the amtrak system,behind the amtrak northeast regionaltrain service, and represents thehighest amount of annual trainsoperated for the 27 state-supportedamtrak routes in the nation. This highlevel of train frequency offers a safe,customer-focused, travel-timecompetitive mobility choice for thetraveling public in the northerncalifornia Megaregion.

These achievements were madepossible by the ccjpa’s continuedfocus on operational efficiency, safetyand security; collaborative planningand partnerships; a commitment tosuperior customer service; andadoption of new technologies to make the passenger experience safe,enjoyable and convenient.

OUR VISIONThe ccjpa’s priorities and guidingvalues are described in our Visionstatement. We exist to:

• provide high-quality passenger railand connecting bus service that issafe, frequent, reliable and affordable;

• Develop rail service as the preferredmeans of travel connecting the threenorthern california metropolitanregions (sacramento-san Francisco/Oakland-san jose/silicon Valley);

• Deliver cost-effective expansion ofsuperior passenger rail service; and,

• Build on constructive relationshipswith our partners: riders, localcommunities, national railroadpassenger corporation (amtrak),Uprr, caltrain, and the state ofcalifornia Department ofTransportation (caltrans).

SERVICE OVERVIEW capitol corridor intercity trains operate along a 170-mile corridorbetween san jose and sacramento/auburn with stops at 18 train stations(Fairfield-Vacaville opened november2017) and a bus connection to san Francisco. capitol corridor trainsoperate on tracks primarily owned anddispatched by Uprr, and a small two-mile segment in silicon Valley ownedby caltrain. The ccjpa manages theservice through an operatingagreement with amtrak. Trains providedirect connections with 19 local publictransit systems and five passenger railor rail transit systems, including BarT,VTa, ace, caltrain, sacramentoregional Transit, san Francisco Muniand amtrak’s national train network.

To supplement the train service,dedicated feeder bus and local transitroutes serve communities south of sanjose (santa cruz, Monterey, salinas,san luis Obispo, santa Barbara); northof Martinez (Vallejo, napa, santa rosa,eureka); and east of sacramento(Truckee, colfax, reno, south lakeTahoe). Together, these transit systemsserve the second largest urban area inthe western United states.

Where We’ve BeenFY 2017 SERVICE PLAN HIGHLIGHTS Despite limited state and local fundingsources supporting ipr, the ccjpa hassuccessfully moved forward withseveral capital improvement projects,which include: • securing funds to complete several

state-of-good repair projectsperformed by Uprr, aimed tomaintain capitol corridor’s reliabilityand superior OTp as well as anaward from the californiaTransportation commission for thefinal design and right-of-wayacquisition phases of thesacramento-roseville 3rd Trackphase 1 (sr3T ph1) project;

• Working with caltrans and amtrak tocomplete the design phases of anOn-Board information system (OBis)for deployment on all californiaintercity trains;

• conducting a successful pilot test ofa replacement in-car bicycle rack thatincreases on-train bicycle capacity;and

• nearly completing the constructionof the $10 million FY 2015 cap andTrade Travel Time savings projectwith Union pacific. This project wasfunded in part by the 2015 cap andTrade Transit/intercity rail capitalprogram (Tircp). When this project iscomplete, capitol corridor trainstraveling between sacramento andsan jose will realize up to 10 minutesin reduced travel time.

EQUIPMENTThe ccjpa oversees the reinvestmentof state of california (state) funds forthe rail vehicles assigned to thecapitol corridor. equipment changesin FY 2017 aimed to enhance safety,security and maintain healthful airquality while also reducing operationcosts include:

“Love the conductors, the lack of traffic, the wi-fi, the scenery,the location of stations.”

• installed positive Train control (pTc)collision avoidance equipment on all17 locomotives and all 19 cab cars;

• replaced HVac units and installedupgraded flooring on all passengercars (a project that will continuethroughout FY 2018);

• secured delivery of six Tier 4charger locomotives that will reducepollutants and improve fuelefficiency; and

• Developed a plan to begin testingrenewable diesel (rD) to fuel thelegacy F-59 locomotive. rD providesroughly a 66 percent reduction incarbon lifecycle emissions overtraditional petrol diesel, significantlyreducing the greenhouse gas impactof locomotive emissions. The rDused in this pilot program is derivedprimarily from processed animal fatand is formulated to meet the samefuel standards as traditional petroldiesel, which is currently used by thelocomotives assigned to the capitolcorridor.

SAFETY The ccjpa considers safety andsecurity to be a major priority. • passenger injuries decreased from

five in FY 2016 to three in FY 2017.Trespasser fatalities went down from22 to 16; however, trespasser non-fatalities rose from two to four withinthe same time period.

STATION UPGRADES LAUNCHED IN FY 2017 INCLUDE:• Security: camera and surveillance

equipment at the auburn, rocklin,roseville and suisun-Fairfieldstations. When complete, allunstaffed capitol corridor stations

will be equipped with securitycameras and surveillance equipment.

• Bicycle security: With the exceptionof Oakland jack london and santaclara-great america stations,BikelinkTM elockers were installedand are fully operational at thestations that were scheduled forthese upgrades.

TECHNOLOGY IMPROVEMENTS • researched best policies and

practices for integrated electronicticketing in partnership with thecalifornia state Transportationagency (calsTa) and caltrans; and

• launched sMs service to enableriders to access train arrival times on their mobile devices.

MARKETING & COMMUNICATIONS Marketing efforts focused onpromoting off-peak ridership, primarilyusing social media and online channelsto increase brand awareness of capitolcorridor throughout the northerncalifornia Megaregion. in FY 2017 theMarketing and communications team:• Developed a new creative campaign

called “every ride Has a story” thatfeatures capitol corridor’s manyunique amenities for riders, and toutsthe service’s convenience comparedto congested freeways;

• renewed the popular “Take 5 for $5”offer for small groups on weekends,and the “seniors ride Half OffMidweek” program, and introduced anew “Buy-One/get-One” onsaturdays offer, all aimed at boostingoff-peak ridership;

• carried over the “Friends and Family50%” off discount every day, alsotargeted at small groups;

• continued partnerships with theOakland raiders, cal Football,Oakland athletics, sacramento rivercats, and other major sports andentertainment events. sHn/Disney’sThe lion King promotion included a train wrap; and

• promoted a special late-night train for the U2 concert, which resulted in high, one-day ridership results.

Where We’re GoingWith limited new capital funds (andtimely arrival of additional rolling stockdelayed significantly due to factorsbeyond ccjpa’s control), the ccjpawill focus on maintaining the 30-trainweekday/22-train weekend serviceplan and reinvesting in the service toimprove safety, service performanceand reliability. programs planned orunderway will allow for the followingimprovements through FY 2018: • OBIS system: prototype installation

and testing of this system isscheduled to begin by the end of FY2017.

• Standby power at Auburn layoversite: construction is underway of astandby power system that will allowshutdown of the locomotive’s dieselengines during overnight layoverservicing, saving diesel fuel andreducing diesel emissions andambient noise levels. The system isexpected to be completed inDecember 2017.

• Richmond Station platformimprovements: installation of acourtesy light to facilitate transfers ofpassengers connecting from BarT tocapitol corridor and a clipper cardparking Validation Machine, both tobe completed by end of 2017.

• Fairfield-Vacaville Station (FFV):By the end of FY 2017 the city ofFairfield was close to finishing FFVand it projected FFV would becomplete for its november 13, 2017opening date.

• Bicycle access: BikelinkTM elockersinstallations at Oakland jack londonand santa clara/great americastations are expected by the end ofDecember 2017. We are also working

FY 16-17 30 weekday $31.7 $24.0 $7.7 22 weekend

FY 17-18 30 weekday $31.0 n/a n/a 22 weekend

FY 16-17 $1.1 $1.1 n/a

FY 17-18 $1.1 $1.1 n/a

MARKETING BUDGET (MilliOns)

a. projected.

Fiscal serVice allOcaTeD acTUal iMprOVeMenTYear leVel BUDgeT cOsTs reinVesTMenT

OPERATING BUDGET (MilliOns)

4.5

4.0

3.5

3.0

2.5

2.0

Overall Satisfaction

$29.6

0M

$29.2

0M

$29.1

8M

$30.0

9M

$32.1

8M

$33.9

7M

Ridership (IN MILLIONS) FY 12 ridership adjusted to actual tickets collected based on e-ticketing reports

Revenue (IN MILLIONS)

Farebox

On-Time Performance

60%

55%

50%

45%

40%

35%

REVENUE TO COST

RATIO (%)

100%

95%

90%

85%

80%

75%

1.6 M

1.55 M

1.5 M

1.45 M

1.4 M

1.35 M

$34 M

$29 M

$24 M

$19 M

$14 M

$9 M

FFY

1.44M

100%

95%

90%

85%

80%

75%

50%

51%

50%

52%

55%

57%

93.9%

95.0%

95.2%

93.1%

94.0%

91.0%

n AMTRAK CSI SCORE n AVERAGE ANNUAL SCORE BASED ON BIANNUAL CCJPA ON-BOARD SURVEYS

1.40M

1.42M

1.47M

1.56M

1.60M

respondents were asked the question, “considering both your station and on-board experience, how would you rate your overall experience?” Mean score is based on number giving a rating, eliminating notapplicable, and blanks. The higher the mean the more positive the rating. Optimum positive mean score = 5.00. lowest negative mean score possible = 1.00.

201720162015201420132012

FFY 2012 2013 2014 2015 2016 2017

FFY 2012 2013 2014 2015 2016 2017

90% OTP STANDARD

FFY 2012 2013 2014 2015 2016 2017

91%89% 89% 87%

4.3 4.3 4.3 4.3

89%

4.3

88%

4.3

FFY 2012 2013 2014 2015 2016 2017

to advance partnerships to supportthe start-up of folding bicycle rentalsat selected stations.

• Security cameras: completeinstallation of security cameras atauburn, rocklin, roseville andsuisun-Fairfield stations.

• RD fuel project: if the use of rDproves viable on capitol corridor’slegacy locomotive, a second test willbe performed on a new chargerlocomotive. if all tests show that rD isoperationally suitable, the ccjpa willshift towards the use of rD for normaloperations. More importantly, if rD isdeemed viable, results of the tests willdetermine the feasibility of using suchalternative fuels on all state-ownedlocomotives with the intent to reducegreenhouse gas (gHg) emissions.

•Megaregional rail planning:advocate planning and coordinationin accordance to anticipated draftstate rail plan objectives isunderway. This endeavor beganwhen the ccjpa hosted the june 21,2017 workshop to facilitate laying thegroundwork for linked serviceplanning and integration acrossnorthern california.

• Expansion: staff will apply for sB 1funding to complete future phases ofservice expansion between Oaklandand san jose, as well as the secondphase of sacramento-rosevilleservice expansion; and to initiate thedesign effort for the sr3T ph1project, which includes constructionin placer county.

• Travel Time Savings Projectimprovements: The Tircp supportedproject to reduce travel time by up to10 minutes for trains traveling betweensacramento and san jose is expectedto be complete by mid-2018.

• Positive Train Control: softwareinstallation and testing of rail vehiclesand implementation of a remoteserver to communicate the train’sposition to Uprr’s dispatch center isexpected to be completed in spring2018—making way for pTc testing on capitol corridor trains to follow.By mid-2018, certain event recordersand modems will be updated tomatch the new technology. Final

implementation of this control systemwill await final Union pacific testingand coordination between bothUprr and caltrain, who are bothworking hard to implement pTc.system demonstration testing forpTc for capitol corridor trains isscheduled to begin in mid-2018.

• Equipment: When the Tier 4 chargerlocomotive testing is complete, it willenable this new technology to run aslead units in revenue service. ccjpa expects continued training as well as infrastructure expendituresto accommodate the fueling andmaintenance technology. Dooroverhaul and replacements in dining cars are scheduled to beginaugust 2018.

• Technology: staff will work withcalsTa and caltrans to develop thebasis for statewide integratedelectronic ticketing and trip planning.

MARKETING & COMMUNICATIONS The Marketing team will continue tobuild programs to increase brandawareness and ridership throughoutthe northern california Megaregion.partnerships pairing digital (online,mobile, social media) and traditional(radio, print, television) media willpromote the capitol corridor as aconvenient travel option. This mix ofdigital and traditional media allows fora cost-effective and trackable meansof increasing brand visibility andcustomer engagement. promotionaldiscounts will bolster ridership in keymarkets and during weekend/off-peakperiods. additional marketingstrategies may include: • Targeted promotions aimed to boost

off-peak ridership to/from sports andentertainment centers e.g. golden 1arena, Oakland coliseum, and levi’sstadium, and popular day-tripdestinations;

• explore new fare offers for nichemarkets to further boost off-peakridership; and,

• Develop additional ways tocommunicate service alerts on ourwebsite and other channels.

FY 2017 LegislativeAgenda FY2017 STATE ACCOMPLISHMENTS Enactment of Senate Bill 1 (Beall): On april 28, 2017, governor Brownenacted and signed into law senateBill (sB) 1 (Beall/Frazier), which waspassed by both the senate andassembly on the evening of Thursday,april 6, 2017. as background, sB 1provides over $5 billion per year inadded funds to various statetransportation accounts that would beavailable to fix the state’s crumblingtransportation infrastructure. Theccjpa sent a letter to the members ofthe state legislative delegation alongthe capitol corridor route thankingthem for their votes to approve sB 1.governor Brown also enactedassembly constitutional amendment(aca) 5 (Frazier/newman), whichprotects these new transport funds.aca 5 will be submitted to thecalifornia voters for approval in 2018.

sB 1 positively impacts theccjpa/capitol corridor by makingapproximately $5M per year indedicated funds (for operating and/orcapital) available from a portion of the0.5% increase in state diesel sales taxand creating opportunities to apply for$0.5B in annual competitive grants.With sB 1, a path was created to helpadvance various security/safetyinitiatives, enhance service amenities,and expand capitol corridorfrequencies to san jose and roseville;as well as procure added rail cars andlocomotives to support these addedfrequencies.

“Timely connections, comfortableand clean accommodations,free wi-fi.”

Senate Bill 595 (Beall) RegionalMeasure 3 Bay Area Toll ExpenditurePlan: senator Beall introduced sB 595,which would provide the authority to theBay area Metropolitan Transportationcommission to place a ballot measure(referred to as “regional Measure 3”)in the nine Bay area counties toincrease tolls on the region’s bridges.On july 10, 2017, the ccjpa sent aletter supporting sB 595. The billincludes an expenditure plan of variousprojects with a nexus to the region’sbridges with the intent that theseprojects will bring much neededcongestion relief along these corridors.The ccjpa has been involved indiscussions and is included in theexpenditure plan for the project list insB 595, specifically the Oakland-sanjose phase 2 project, which has anexus with the Dumbarton Bridgecrossing.

FY2017 FEDERAL ACCOMPLISHMENTSFederal FY 2017 Rail TitleAppropriations: For the first time,federal funds have been madeavailable for ipr services (amtrak andstate-supported routes) via the railTitle in the FasT act of 2015. TheUsDOT is currently developingguidelines for the grant applications,project uses and other requirementsfor the expenditure of these federalfunds. The ccjpa is eligible for thefollowing funding from the FY 2017appropriations to the FasT act railTitle account: • Consolidated Rail Infrastructure andSafety Improvements (CRISI): $68million. competitive grants to financeimprovements to passenger andfreight rail services in terms of safety,efficiency, or reliability. pTc and othertechnology improvements and railline relocation are also eligible forfunding. a 50 percent match isrequired.

• State of Good Repair (SOGR): $25 million. competitive grants forprojects to improve qualified railroadassets. a 20 percent match for thesegrants is required.

FY 2018 ACTION PLAN The ccjpa will seek to leveragelimited regional, state and federalfunds to advance projects that will create jobs, and expand andimprove service that in turn will reduce vehicular congestion andcorresponding gHg emissions in the northern california Megaregion. The ccjpa will work with legislative,air quality, transportation and financeofficials on the following: • state Opportunity(ies) to apply for

$0.5B in annual competitive grants,approximately:– $245M/year in Tircp funds

(capital uses) through a portion ofincreased Vehicle license Fees(VlF), plus a one-time transfer of$236 million in FY 2018 for apayback in general Funds to theTircp account.

– $250M/year in congestedcorridors program funds (capitaluses) through a portion ofincreased VlF revenues for

multimodal, multi-county solutionsto address heavily congested travelcorridors.

– $5M/year in state Transportationimprovement program (sTip)interregional funds (fixed guidewaycapital uses; not operating orrolling stock) through a portion ofincreased gas excise tax revenues.

• pursue and secure federal, state and other funds to finance the capitalinfrastructure investments to meetthe ccjpa’s goal for expanded trainservice to san jose androseville/auburn;

• apply for grants to enhancecustomer amenities such as bikeaccess improvements; and,

• seek funding to implement andcomplete projects to enhance systemsafety and security to protectemployees, passengers and facilities,including pTc and right-of-wayfencing.

ClosingMessage CCJPA will continue to work with its project partners to develop financing plans and grant applications toreinvest in the Capitol Corridor service and implementinitiatives in line with its vision for the rail service. as we sustain capitol corridor’s success and growth into the future we willcontinue to implement projects that will:• advance the safety and security of our trains; • meet changing demographics and demand for service in the northern

california Megaregion;• ensure that we meet the state’s sustainability goals; and• improve the quality of life for the diverse communities we serve.

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Board of DirectorsPLACER COUNTY TRANSPORTATIONAGENCY jim Holmes susan rohan Bridget powers (alt.)

SACRAMENTO REGIONAL TRANSITDISTRICTjeff Harrissteve Miller steve Hansen (alt.) rick jennings (alt.)

SAN FRANCISCO BAY AREA RAPID TRANSIT DISTRICT Debora allenBevan Duftynicholas josefowitz robert raburn rebecca saltzman, Vice chairjoel Keller (alt.)john Mcpartland (alt.)

SANTA CLARA VALLEYTRANSPORTATION AUTHORITY Teresa O’neillraul peralez

SOLANO TRANSPORTATIONAUTHORITY Harry price james p. spering len augustine (alt.)

YOLO COUNTY TRANSPORTATION DISTRICT lucas Frerichs, chair Don saylorrobert Davis (alt.)

EXECUTIVE OFFICERS grace crunican, executive Director David B. Kutrosky, Managing DirectorMatt Burrows, general counselKenneth a. Duron, secretaryrose poblete, controller-Treasurer

Capitol Corridor Joint Powers Authority300 lakeside Drive, 14th Floor east · Oakland ca, 94612

1-877-9-riDecc (1-877-974-3322) · Fax: 510-464-6901www.capitolcorridor.org

2017 perFOrMance repOrT, aDOpTeD nOVeMBer 2017