PeopleMatter: What Really Works Webinar
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Transcript of PeopleMatter: What Really Works Webinar
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What Really Works for Today’s Restaurant Workers!Understanding Gen Y+Z Employees to Maximize Your Restaurant’s Recruitment, Retention and Revenue!
Wednesday, June 11!
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Steve Boese!Co-Chair, Blogger, Editor & More!HR Technology Conference, !HR Happy Hour!
Tim Dillon!Director of Workforce Solutions!PeopleMatter!
Today’s Presenters!
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2 ways to think about the future!
• Incrementally different & indistinguishable from the present!
• Almost unrecognizable from today!
“The future will be new enough that we will be uncomfortable, we will be unprepared.”!
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What does that mean for the HR/Talent professional!
• New ways of working !
• New sources of talent !
• New technologies!
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Agenda!• Big work place trends!• Are there really differences!• Attraction!• Retention!• Management!• Wrap-up, Q&A!
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BIG TRENDS!Believe the hype. Mostly.!
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Rapid pace of change!
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Technology adoption!
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What’s happening in the workplace?!
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Multiple generations at work!
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Contingent workers on the rise!
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But right now, markets are tightening!
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Implications for HR/Talent!• Technology proficiency !• Workforce composition!• Talent scarcity!• Employee development !• Extended enterprise!
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ARE THERE REALLY DIFFERENCES?!
I’m going to say “Yes”!
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Everyone is the same. And different.!
• Each of us is unique. Just like everybody else.!
• But generational experiences, roughly translating to ‘life stages’ help us to connect, understand, and reach people!
• Some fundamental and shared life experiences shape these characteristics!
• Allows organization to build capability and strategy to match with expectations and needs of the next generation workforce!
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The 3 most important things to know about the modern employee!• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they are often ‘tech dependent’ as opposed to ‘tech savvy.’!
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The 3 most important things to know about the modern employee!• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they are often ‘tech dependent’ as opposed to ‘tech savvy.’!
• They will have anywhere from 15 - 20 different jobs throughout their working lifetimes. The average millennial expects to remain in a given job less than three years. They watched their parents sacrifice for the company and get burned too often.!
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The 3 most important things to know about the modern employee!• They do not know the existence of a world without the
Internet, texting, GPS, smartphones, and Facebook. But they are often ‘tech dependent’ as opposed to ‘tech savvy.’!
• They will have anywhere from 15 - 20 different jobs throughout their working lifetimes. The average millennial expects to remain in a given job less than three years. They watched their parents sacrifice for the company and get burned too often.!
• Their parents raised them to feel ‘special’, to be rewarded for trying, (and even just showing up), and where winning and losing were often not all that important.!
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How does that translate for me?!• Find/a(ract • Reten/on • Development • Leadership !
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ATTRACTION!
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Sounds like a great job!
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What are modern workers seeking?!
Top 5: Learning and development
Flexible work
$$$$
Benefits (yes, this is imporant)
Perks
Fun!
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Talent attraction strategies!
• Social • Mobile • Culture • Referrals !
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Who’s doing it right?!
• Community
• Commitment
• Con/nuous Learning!
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RETENTION!
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What happened to the book?
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Stay/Go Levers!• Work/Life Integra/on
• Con/nuous Learning • Technology Influence • Short and Long Term View
• Cash !
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Retention Opportunities!
• Personaliza/on • VIP Access • Invite the Parents
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MANAGEMENT!
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Your next boss is like, 26!!
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Modern Leadership!
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The successful modern manager!
• Mentor
• Coach • Conductor • Rebel • Trust Agent!
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Closing Thoughts!• Empowerment !• Purpose !• Personalized Experience !• Flexibility !• Transparency!
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How do you get your HR organization and your leaders to think about HR, technology, and people with a slightly longer view?!
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DEMO!
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Q & A!
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More Questions!
[email protected]!steveboese.squarespace.com!HRTechConference.com!hrhappyhour.net!Twitter: @SteveBoese!LinkedIn: linkedin.com/in/steveboese!