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PeopleStrong HR Services. Disclosure not permitted1 PeopleStrong HR Services. Disclosure not permitted1

PeopleStrong Corporate Presentation 2010-11

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Executive Summary

About PeopleStrongVenture capital funded | Excellent Management Team | Strong network of Advisors & Investors

40+ Clients | Marquee Client List | Well respected in HR circles

HR Business AreasBenefits Administration Query Mgmt Payroll Management Process Consulting Recruitment Process Outsourcing

Attendance Management Reimbursements Full and Final Settlement HR Analytics On-Boarding & Induction

Retirals Management Compensation Statutory Compliance Retention Mgmt Survey Administration

Technology FocusEnd-to-end Recruitment Technology HRMS Contact Center Automated Analytics

Payroll Processing Software ESS Online Survey Engine Customized Dashboards

Industry VerticalsTelecom | Pharma | Manufacturing | Auto | BFSI | IT | ITES | Retail | FMCG | Media & Entertainment

Representative Clients

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Investors/Advisors

Dr. Santrupt MisraDirector HR, Aditya Birla

Group

AAA VenturesJoe SimonCIO, Viacom

S VaradarajanHead HR, Quatrro

Varun TalwarDirector , Withya Group

Aquil BusraiED-HR, IBM

Deepak DhawanEx-Head HR, EXL

Aadesh GoyalEVP & Group Head HR,Tata Communications

Lumis Partners

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Executive Team

Pankaj Bansal - Co-founder and CEOPankaj is the Co-founder and CEO at PeopleStrong HR Services. Member of founding team of WithyaDirect (silicon valley funded company) and Flextronics Software Systems BPO. 10+ Years in HR Functions in large corporate with strong HR domain and process understanding. National Secretary– National HRD Network and founding member ‘beyond business’, Masters’ in Human Resources from Pune University and Bachelor’s in Entrepreneurship.

Shelly Singh- Co-founder and EVPFounding Executive Team member and Executive Vice President Transitions & Process Development at PeopleStrong. Has been a HR process specialist with companies like Sony, Flextronics Software & Hewitt and high-end technology start ups. Is part of the ‘Beyond Business’ initiative of National HRD Network. Bachelors in Physics (Punjab University) & Masters Degree in Human Resources & International Business

Devashish Sharma- Head: Human Resource and TrainingDevashish heads the Human Resources and Training function at PeopleStrong. Prior to taking on this role, Devashish headed Operations at PeopleStrong. Previously he was Head – Operations for JustFares India and he has also worked with Lufthansa’s captive offshore unit, where he was instrumental in transitioning the training function and customer loyalty program. He has over 15 years of experience in managing BPOs and associated domains. Devashish holds an MBA, a Masters in Aviation Management from Switzerland and a B.Sc. degree from Delhi University.

Vishal Saha- VP TechnologyResponsible for aligning the company's technology strategy with the overall business strategy. Rich experience in developing & managing Technology Solutions. Has architected several Products in the ERP, Supply Chain & HR domains with deep in-depth knowledge in developing & managing solutions. A B.Tech. from IIT Delhi , has worked with some large global corporations like IBM, HCL Tech., & Tech Mahindra

Kiran Kumar- Head: Recruitment Process OutsourcingKiran is responsible for the RPO delivery at PeopleStrong. Part of the founding team he has ever since managed multiple aspects of the business including transitions, business development as well as operations. Earlier in his stay at Aricent, he has played a pivotal role in SAP implementation and other HRIT related initiatives. A double graduate from IMM, New Delhi, Kiran holds an MBA from NMIMS Mumbai,.

Rajesh Batra- Head: Finance & AdministrationRajesh is responsible for finance and administration at PeopleStrong.. An astute Chartered accountant, he keeps finance controls and compliances in line with the organizational strategy. In his previous work with the Withya group, he has seen several seen the successful transition of several start-ups in the Withya incubator. A CA from ICAI , new Delhi, he specializes in ROC compliances, financial reporting and taxation.

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Our Services

SHARED SERVICES

• Transaction Management and Administration• On-Boarding • Attendance

Management• Compensation• T & D• Relocation• Full and Final• HRMS

• HR Helpdesk/Contact Center

• Survey Administration

• HR Dashboard and Analytics

PAYROLL AND COMPLIANCE

• Payroll Processing• Statutory

Compliance Administration

• Retrials and Benefits Administration

• Payroll Helpdesk & Analytics

• PAN India Operations

PROCESS CONSULTING

• HR Process Audit & Benchmarking

• HR Shared Services Readiness & Process Re-engineering

• Retention Management: Employee Exit Survey

• HR Setup: Build-Operate-Manage

R-SSC

• Management of the entire recruitment process

• Vendor Management

• Optimization of sourcing mix

• Recruitment Administration

• Analytics with technology

• SLA Driven

RECRUITMENT

• Recruitment Contracts for permanent hiring

• Exclusive sourcing engine and first right of refusal over sourced resumes

• Project based/annuity based contracts

• Project based Hiring (turn key assignment)

• Campus based hiring

• SLA Driven

HRO ServicesRPO Services

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Existing Clients in India

RECRUITMENT SHARED SERVICES PAYROLL CONSULTING

Department of IT

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Total sitting capacity is 250 seats with reception and a lounge

Dedicated training infrastructure Board room and 7 separate meeting rooms Separate area for calling and secure data servers

etc. Highly structured LAN cabling with Dlink Cat6e

cables Internet broad band Lease line with guaranteed

uptime of 99.6%; Back-up Internet broad band Lease line

High end IBM servers Security cameras and CCTV Inbound Call Center setup with- IVR, ACD, CTI

Agents, Email Integration, Reporting, Voice Logging, Wallboards, Real time reporting and Historical reporting, Report Scheduling

PeopleStrong is located at a prominent location in Delhi-NCR (Gurgaon) with a capacity of 250 seats. We have a office in Mumbai as well.

Infrastructure

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PeopleStrong has been rated among Emerging RPO Leaders by industry magazine HRO Today - The only one chosen from India

Accolades

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• PeopleStrong is the knowledge partner for the 2010 ‘THE BEST COMPANIES TO WORK FOR’ Study conducted by Business Today

• PeopleStrong has strategic alliance with Zapper- Singapore (http://www.zapper.net), Zapper is a leading HR and payroll outsourcing service and technology provider in APAC

• India Attrition Study, 2008 is the first of its kind nation-wide study aiming to enable organizations to better manage their employee turnover by developing predictive retention practices, employee experience scores, industry wise benchmarking and employer branding through employee affiliation

Partners

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Cost

Quality

Reliability

• Economies of Scale• Best in class Technology

• Industry Best Practices• Service Level Agreements

• HR Industry Experts• HR Processes

Benefits

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Process design & re-engineering

Delivery

Infrastructure & Security

Leadership Team & Board

Organizational

Strength

Client Feedback

Capability & Performance

A successful HRO

relationship

• Process Consulting• Change Management• Transition

• Transaction Management• Contact Center• Investment – driven

• IT security• Physical Security• Data Security• BCP• Top team

• Functional Approach• Board Members

Key Ingredients for success of HRO

• Corporate Governance• Financials• Client List

• Client references• Expansion of business

• Capability to perform• Team composition• Past performance

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Client Situation

A multi-billion dollar Indian conglomerate’s Financial services wing with presence in multiple sectors like Life Insurance, Asset Management and Distribution wanted to consolidate and standardize its HR process with improved process efficiency and competitive cost structures.

The client was looking for a shared services partner with specialist domain expertise in HR and related transactional space with strong project governance capabilities managing multiple client HR teams.

PeopleStrong through its Shared Services vertical offered to service the client which included• Detailed As-is Understanding and Recommendations Phase using the best industry practices suiting client’s needs• Pre-Implementation activities including ensuring Technology Readiness for the new service platform• Global Rollout and ongoing engagement

• Designed framework of Financial analysis pertaining to labor/non-labor costs for direct dollar savings• Dedicated employee service and transaction centre.• Streamlined process, with high level of dynamic orientation facilitating smooth change management.• Integrated Cock-pit view of all HR Transactions

• Client’s primary need was to service all their locations spread across 1200 locations in India

• Managing multiple stakeholder expectations with internal HR organizations of sister companies through strong change management processes• Technology inter-operability amongst existing client systems

PeopleStrong’s Solution

Challenges & Remediation

Client Benefits

Success Stories- Shared Service

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The client is one of India’s fastest growing Insurance companies. It has been estimated that customer growth is better than any private insurance company in India. The client has branches spread across different locations across the country. There were multiple processes being followed at each branch at Recruitment stage and the client was not able to standardize the same. The processes and policies were also not centralized and harmonized. The various channels were not optimized & the feedback process to a long time thus impacting the candidate experience. The purpose of Recruitment shared services outsourcing was to have a SLA driven standard Recruitment procedure across regions.

PeopleStrong conducted a detailed As-Is study of the HR process & policies in the following manner-•Data was collated for 18 policies and 6 HR processes•Interviews were conducted with the Recruitment Stake holders across all the Branches•Feedback from Local & Regional HRs were taken to understand their strategic challenges and operational experiences•Regular internal reviews took place to ensure smooth flow of work•A core team was created to ensure project governance in place

With the outcomes of this As Is study, PeopleStrong also clubbed the Industry Best Practices as an input to the To-Be processes and policies. The salient points for to be phase were following –•Clear TATs for feedback at each interview stage was established • Vendors were categorizes according to performance to maximize their performance•Efficiency matrix were defined including tracking mechanisms to standardize Recruitment process

Client Situation

PeopleStrong’s Solution

•With changes in process a lot of Change Management issues which were dealt with thorough regular communication with all stakeholders and confidence building measures •Constraints on time availability of Recruitment Stakeholders and Local / Regional HRs were handled by sharing strategic objectives of the whole exercise as part of a top-down approach•Vendor apprehension was allayed through Vendor meets across all regions.

Challenges & Remediation

•Entire Recruitment process was managed seamlessly from Resumes received to Candidates Joining.•Vendor performance was tracked in detail to optimize their performance.•Analytics with technology to increase in efficiency and productivity•SLA driven recruitment process to ensure ‘Good Candidate experience’ across all branches.

Client Benefits

Process Consulting Case Study- RSSC

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A major Indian Multinational Engineering and Construction Conglomerate and a global pioneer in providing Engineering Services for Oil & Gas Industry , entered into a joint venture in 2004 and wanted to recruit for turnkey project based in Chennai.The positions involved were across niche engineering positions including Piping, Structural's, Process, Instrumentation etc. and the timelines were tight timelines which were key for the success of the joint venture.

PeopleStrong through its Recruitment service offering –• Compensation benchmarking with competitors was done for the new entity• SLAs were signed to ensure timeliness of the turnkey project with full guarantee from PeopleStrong• More than 100 key positions were closed in 4 months as desired for efficient project schedule• As a pure RPO, client’s involvement was only in JD creation and interviewing with offer/appointment letters also done by PeopleStrong

• Very tight timelines with very niche skills requirement• Out of India market (Middle East, South Korea and Canada) was to be tracked for candidates with Offshore experience across 200 companies• Client’s compensations being below benchmarks, detailed negotiations and innovations were required

• Project started on schedule• Clients’ cost expectations were matched completely• Best-in-class employees from outside India markets were recruited successfully.

Client Situation

PeopleStrong’s Solution

Challenges & Remediation

Client Benefits

Success Stories- Recruitment

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A Fortune 500 MNC , world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.

The client was managing its HR helpdesk internally and was operating low on the Employee QRI (query resolution index). Employees were not getting their queries resolved in time thus creating high level of dissatisfaction.

Post conducting a “As-is” understanding of the existing process, the process design team at PeopleStrong re-engineered the helpdesk process.• Centralized the query inflow – Routing queries from multiple locations to a common point and then allocating them to specific process owners and third party vendors• Incorporated Industry best practice for process designing.• Identified communication modes and defined SLA and reverse SLA with SPOCS, to ensure timely resolution.

• Superlative SLA compliance of 100%• Turned around Employee SAT Scores from 53% to 88% within a span of 6 months.• HR Helpdesk emerged as the main connect between multi located offices and teams across the country as it provided the employees with the much needed “personal” “human” touch• Reduced time of HR administrators, so as the team gets more time to focus on other strategic functions.

• There was no tracking mechanism, once the query was forwarded to specific SPOCS and the employees were made to follow up with administrators and vendors.• The need was to streamline the existing internal HR helpdesk activity to ensure higher employee engagement and better employee relations.

Client Situation

PeopleStrong’s Solution

Challenges & Remediation

Client Benefits

Success Stories- HR Helpdesk

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The Company is one of India's foremost private sector companies with a market capitalization of nearly US $ 19 billion* and a turnover of over US $ 5.1 Billion. The Company is rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today. Our Client has a diversified presence across FMCG, IT, Agri-business etc.

The client has done the payroll outsourcing for the first time in its history for a part of its major division in India through us. The Client was looking for smooth payroll processing with an accuracy of 99% along with the compliance part has to be adhered to. Also they need the correct calculation of statutory dues with timely filing into the respective govt. authorities.

• Multiple Ownerships of the payroll in the same division

• Due to factory payroll, the no. of working days are 26 & that is to be mapped to all there salary & statutory computation .

• Very Short TAT for Payroll Processing.

PeopleStrong payroll management service vertical offered to service the client which included• Streamlining the payroll input process• Complete automation of Payroll Output.• Correct computation of Statutory Dues• Assist with multiple management reports in record time

• Timely closure of payroll processing with an accuracy level of 99.9%

• More accurate Statutory compliance computation

• Understanding the benefit of consolidation of Inputs

• Building trust towards payroll outsourcing as this is the first time client has outsourced there payroll of any of the division

Client Situation

PeopleStrong’s Solution

Challenges & Remediation

Client Benefits

Success Stories – Payroll & Statutory Compliance

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Experienced TeamExtensive knowledge of the HR practiceProven expertise with multiple clients

Trusted Partner Grows with you

Fits and adapts to your current needsGrows with your organizationStart with a few services and add more services later

Innovative Approach

Best in-class technologyEasy to deploy and use solutionsCompletely paperless allowing for easier management

Why PeopleStrong

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PeopleStrong Value

Proposition

• IT Infrastructure

Cost• Contact

Center Infrastructure

• FTE Pricing-flexi

staffing model

•Transaction based pricing

•Best In class process

•Experienced HRO

Professionals

• Better efficiency

• Productivity Improvement

• SG&A per Employee• 35% savings in query time spent by

Employees

CapEx

Fixed to Variable Cost

Process Arbitrage

Year on Year Advantage

Savings on Hidden Costs

PS Value Proposition

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Thank You!