Meridian FAQ

How do I Log onto the system I get "OVERLAY CONFLICT" when I try

to enter a load How do I log on to Meridian-mail What is a TN The PBX time is wrong Change PBX Time and Date without

using the terminal I unplugged my digital phone, now it

doesn't work - disabled. Find the TN from an extension number Printing extension settings Find telephones with a particular feature How many phones are on my System How do I list all the pick up groups Make changes to an extension How do I save (backup) my Database Setting up Ground Start Trunks Change a trunks answer point (ATDN) Compatible PCMCIA cards Compatible CF - Compact Flash Find a routes trunk members I'm experiencing T1 problems Make a 2016 Display work Changing a phones ring type Message Waiting Lamps Find Disabled TNs Looking up Error Messages

How to change the displayed name Will MOVing my sets cause corruption List disabled sets (Option 11) No dial-tone, excess trunk noise. How do I remove the ACOD from an

SMDR record How do you disable then re-enable a tty

port ? Manually set call forward on an analog

phone? Miran card has a red alarm, and LED

alarm code T:20. How to set up CDR when using Account

codes How can I directly access a Trunk to

test it. Changing the Display name (CPND). No Dial Tone on Analog phones. My (analog) trunks are not clearing

down correctly, or locking up. Calling Line Identification (CLID) Consoles cannot use services requiring

DTMF tones. Hunting and Forwarding do not work. PC Attendant stuck in “Position Busy”. Call Party Name Display (CPND) over a

PRI How can I remotely Re-boot Call Forward External.... Enable Trunk to Trunk connections How can I access CS1000 from

Base/Sig Server Special External Dial-Tone Help. My PC Console display is blank Help. Intermittent DTMF decoding

How do I Log onto the system

At the terminal (or PC running a terminal session), hit <return> a couple of times:

If the response is OVL111 nn TTY, or OVL111 nn SL-1, then someone else is logged on.

If the response is OVL111 nn IDLE, or OVL111 nn BKGD, then you are able to logon.

If the response is OVL000>, then you are already logged on!

If there is no response check cables, the setting of any A/B switch, and set correct baud rate!

To login:

Type LOGI<return>The system responds with PASS ?Type in your password, and if its correct the system will respond with a prompt: >If you do not know your password, contact the installers of your system. (0000 is the default).

Load a (overlay) program by entering: LD XXwhere XX represents the overlay (or load) number.End the program by entering ****, or typing END

Always end a login session with: LOGOThis will reload the background routines automatically.

Be carful not to log in more than 3 time incorrectly! If you see OVL400 this means you are locked out  - for up to 45 Minutes.

It is useful to use a terminal program that gives the user a scroll back buffer, which allows reference back to previous commands without the need to print everything out.

When entering commands and data, a good rule is: if you are not sure what to type, press <enter> to either use a default value or leave the current value unchanged.

With Release 19 (and later) software, LD's 10, 11, 20, and 32 are linked. Once one of these overlays has been loaded it is possible to add, print, and get the status of a set without having to exit one overlay and load another. Also, prompts ending with a colon (:) allow the user to enter a question mark (?<enter>) for a list of valid responses to that prompt.

I get "OVERLAY CONFLICT" when I try to enter a load

Multi-User Login enables up to five users to log in, load, and execute overlay programs simultaneously, but NOT concurrently in the same load - this is to prevent database corruption. If you try to enter a load, but see:

OVL429-OVERLAY CONFLICT

Your choice is either to try later, or force a log off for the user blocking your access.

At the > prompt, type WHO to find out who is logged on, and which load they're in.

>WHO

PORT ID OVERLAY NAME SPRT MONITOR TTY 02 0 ADMIN2 TTY 04 135 ADMIN1

Type FORC XX to force a log off for TTY XX (you must be logged in with LAPW or a level 2 pasword for this to work).

If you're feeling very conscientious, you can precede this with a SEND XX message informing the TTY XX user of his/her impending fate. At the " SEND MSG: " prompt, enter your message (up to 80 characters). SEND ALL sends the message to all logged-in TTY's.

If you get a "FORC NOT ALLOWED-OVERLAY NOT ABORTED" error, disable, and re-enable the offending TTY port in LD 37: DIS/ENL/STAT TTY X

How do I log on to Meridian-mail

On an Option 11, first log onto the system.At the > promt, type AX and press enter. You will be greeted by the Mail interface. If not, try ctrl R to redraw the screen.

To exit, type ctrl ] - (the control key and 'close square bracket' together).

Note: You need to use a VT220 compatible terminal emulator for all the 'features' to work. Hyperterminal does NOT support VT220 emulation unless you upgrade to Version 6.3.

A large system has a separate Meridian Mail administration terminal.

What is a TN

'Humans' think in terms of telephone number, or DN. The PBX thinks in terms of TN, terminal number.

A TN (Terminal Number) is the 'equipment port' to which a device is attached. The Meridian refer's to all trunks and sets by their TN.

A TN is a number represententing the physical location of the port, and must be known to make changes to a particular device.

TN = LSCU (Loop, Shelf, Card, Unit)

In large Meridian systems (e.g. Options 61, 81, etc) equipment locations are shown as: Loop, Shelf, Card, Unit i.e. 008 0 14 11 This location may be addressed as: 8 0 14 11

In small Meridian systems (e.g. Options 11) equipment locations are shown as: Card & Unit i.e. 008 0 00 11 (The zero's shown between the 8 and 11 have no significance and are ignored.)

Note: In an Option-11, 008 0 00 11 refers to Card-Slot = 008 and Unit = 11It is address in programming as: 8 11

The PBX time is wrong

Access LD 2.To set the correct time and date, at the REQ: prompt type:

STAD day month year hour minute second.

So, enter the following to set the PBX to the current time:

STAD 28 08 13 11 53 03

Note, with later releases, this must be done with an ADMIN2 login.

TTAD will print the current values, and show you the syntax. STAD DD MM YYYY HH MM SS will set the new values

For further information, see:

Setting Time and Date Set the Time with NTP

Change PBX Time and Date without using the terminal

Solution: Add time and date keys to the console set.

Access LD12:

KEY xx MTMKEY xx MDT

The format to enter the information is day, month, and year. The time has to be entered in 24-hour Format. These features only work on actual consoles such as 1250’s, 2250’s and QCW’s

I unplugged my digital phone, now it doesn't work - disabled.

Digital ports which have no phone attached are routinely disabled.Ports must be re-enabled to return service, the terminal number (TN) must be known.

Access LD32.At the REQ: prompt, type:

ENLU c u (c u being card and unit, or TN).

The LD32 command LDIS will list the TNs of the all the disabled units.The LD32 command STAT xx (xx = a TN) will show the status of that TN

Further information: Find Disabled TNs

Find the TN from an extension number

Print the directory number data-block: DNB Access LD 20.

REQ: type PRTTYPE: enter DNB (directory number data-block)CUST: enter 0DN: enter extension number (directory number). Up to 8 numbers maybe entered.DATE: enterPAGE: enterDES: enter

Note the TN from the information displayed. The TN associated with KEY 0 is probably the main set, as KEY 0 is the PRIME DN.

Printing extension settings

Its a good idea to do this before making changes, or to check current settings (for example, which features are enabled or disabled).

Access LD 20. (or LD 10, or LD 11 - see below)

REQ: type PRTTYPE: enter 500 (500 for an analogue set, or digital set type number, eg 2616)TN: enter the TN (terminal number - see above).CUST: enter 0

DATE: enterPAGE: enterDES: enter

Note the information displayed.

With Release 19 (and later) software, LD's 10, 11, 20, and 32 are linked. Once one of these overlays has been loaded it is possible to add, print, and get the status of a set without having to exit one overlay and load another. Also, prompts ending with a colon (:) allow the user to enter a question mark (?<enter>) for a list of valid responses to that prompt.

(X11 Administration Input/Output guide).

Find telephones with a particular feature

Access LD 81:

REQ: LSTCUST: 0FEAT: FNA

This example will print all TNs that are set to FNA in CLS.

Use this overlay to check that you know where all your maintenance sets are, as these should be carefully controlled. For example: FEAT: MTA

How many phones are on my System

Access LD 81:

REQ: CNTCUST: 0FEAT: SETS

This example will 'count' the total sets (types in colums) on a system.

At the REQ: prompt, LST will 'list' the TN's. At the FEAT: prompt, enter 500 or 2000 to list or count various types (depending upon the REQ) of sets on a system.

How do I list all the pick up groups

Access LD 81:

REQ:LSTCUST: 0FEAT: RNPG

Make changes to an extension

Access either: LD 10 (if the changes are to be made to an analogue set)or:LD 11 (if the changes are to be made to a digital set).

REQ: type CHGTYPE: enter 500 (500 for an analogue set, or digital set type number, eg 2616))CUST: enter 0TN: enter the TN (terminal number) of the set you want to modify.ECHG: enterYESITEM: enter the item you wish to change.

There are a lot of options to this command! Refer to page 64 or 110 for a list of responses.(X11 Administration Input/Output guide - Book 1)

With Release 19 (and later) software, LD's 10, 11, 20, and 32 are linked. Once one of these overlays has been loaded it is possible to add, print, and get the status of a set without having to exit one overlay and load another. Also, prompts ending with a colon (:) allow the user to enter a question mark (?<enter>) for a list of valid responses to that prompt.

(X11 Administration Input/Output guide - Book 1 for LD 10).(X11 Administration Input/Output guide - Book 1 for LD 11).

How do I save (backup) my Database

Access LD 43, at the REQ prompt, enter EDD. The database will be checked saved to an internal memory area. This process can takes sometime, although should be performed on a regular basis (eg, after changes are made)..

If the backup fails, try:

EDD CLR

Further information:

SSC Database Backup Remote Backup and Restore CPDC Backup to USB device

Setting up Ground Start Trunks

First, ensure the local PTT can support Ground/Earth signaling.Install NT8D14 Universal trunk cards.

Note: NTCK16AE trunk cards, known as XFCOT/PPM, support loop signaling only.

To change trunk signaling type, use Load-14:

Access  LD 14

REQ: type CHGTYPE: enter COT (Central Office Trunk Data).TN: enter TN of trunk to be converted to Ground Start type.

Set SIGL (Level 3 Signaling) to GRD (Ground Start)Set SUPN (Supervision) to YES.

More information: Analog Lines & Trunks

Change a trunks answer point

To direct trunks to, say, an Auto-Attendant, use Load-14 to change the ATDN.

Access LD 14

REQ: enter CHGTYPE: enter COT (Central Office Trunk Data).TN: enter TN of trunk to go to voice mail.

Note: TN = Terminal Number = Loop, Shelf, Card, Unit

ATDN (Auto Terminate DN), enter DN (Directory Number) of Voice Mail Hunt Group.

Repeat for all trunks that should be directed to voice mail.

NOTE: AUTO must be YES for the associated Route, LD 16. The default is NO: trunks will normally terminate at the console.

Compatible PCMCIA/CF cards

The following PCMCIA memory cards are compatible with the Option 11c.

40 Meg: IBM - 40G4315 Toshiba - TH6SS160402AAA Sandisk - SDP3B-40-101

3 Meg: Toshiba - TH6SS160031AAA

40 Meg cards are used for distributing software, 3 Meg cards are good for system patches and archiving databases - but they cannot be used for software upgrades.

LD43's BKO and RES commands will back-up and restore the Database to an external PCMCIA card (place card in Drive B slot).

Note: Cards with capacities greater than 64 Meg are NOT supported. A 32 Meg Compact Flash with PCMCIA adapter is suitable for back-ups.

UPDATE: It's pretty rare to see 64 Meg PCMCIA cards these days, even second hand on Ebay! A workaround for the old Option 11 SSC cards is to use a Compact Flash 128 Meg with a PCMCIA Adapter card fitted.

Compatible CF - Compact Flash

The Compact Flash (CF) used with CS 1000 are specifically designed for high reliability, data integrity and long life. They have specific data retention and access characteristics, wear leveling, ECC, and have been matched to the CS 1000 applications.

If a CF on a CPPM or CPPIV does not have either NTMNXXXX or Nortel or Avaya labeling it is suspect and should be brought to the immediate attention of Avaya support by raising a ticket. Avaya does not support the use of 3rd party CF cards for replacement.

Use only the following approved CF for replacement:

Part Number DescriptionN0071470 Blank 128 MB Compact FlashN0116597 Blank 512 MB Compact Flash

N0005129 Blank 1GB Compact FlashN0170014 Blank 2GB Compact Flash

Find a routes trunk members

Access LD 21...

REQ: enter LTMCUST: enter 0 ROUTE: enter the Route number, start at zero, but check others too.

This will produce a list of trunks in the specified route.

I'm experiencing T1 problems

Some things to check:

Access LD 60...

TRCK PCK - Select Primary Clock (normal)LCNT - Check Counters (sync loss count, etc)RCNT - Reset Counters

Do a loop status (with only one T1, the loop number may bo omitted)

STAT

See TRACKING on the third line? This means slave mode (normal setup) set. Otherwise timing is in FREERUN mode (which is undesirable). It may also indicate problems with the primary clock source.

Check Clocks (Pri & Sec) for loop with LD73

Access LD 73...

REQ: enter PRTTYPE: enter DDBPREF= Loop number of Primary Clock SourceSREF= Loop number of Secondary Clock Source (may be blank with only one T1)

The Loop number should be the same as the T1's loop number, indicating that that T1 is providing the clock.

Note: if the clock source is unstable (eg, prone to drift) the PBX will automatically switch to FREERUN mode. This may, after time, cause the T1 to drop out altogether - requiring a manual 'select Primary Clock' TRCK PCK.The PBX is slave to the clock source, which means clock problems are usually MUX related.

Make a 2016 Display work

To fix the 2016 display will be a 2 step process:

Using MAT, go into station admin and highlight the 2016s that needs to be fixed. Click on features and at the bottom of the page and in the SEARCH BY box, make sure 'feature' and NOT 'feature group' is selected. IF key 7 is assigned a feature (IE. Program, Autodial, message center,etc.), then find the feature of DDS and when DDS pops up , make sure NO DIGIT DISPLAY is in the box, then click OK, then done. Then click on key 7, click on clear, click on ok, click on ok again, then on the main station admin page the sync status should be CHG. Go ahead and send this change to the switch (sync, transmit, selected). What this accomplishes is it nuls key 7.

Key 7 must be clear - with nothing programmed on it before assigning the digit display.

Once the change is submitted to the switch and key 7 is clear, go back into station admin, click on the 2016, click on features, go to DDS and and now you can select automatic digit display, click on OK, click on done, click on OK. Then transmit this to the switch (sync,transmit,selected). this will automaticlly assign key 7 as the program key and your display should now work.

Changing a phones ring type

Northern Telecom systems can easily allow for 4 different distinctive ring types on digital telephones. This is useful when several phones are located in close proximity to each other.

If you have a NorStar key system, simply press: "Feature * 6". Now press numbers 1,2, 3, & 4 on your alphanumeric keypad to pick your ring type. The default is ring type #1.

If you have a Meridian 1 PBX, you will need to log into your PBX. Once logged in, verify the TN of the digital phone you wish to change. Go to LD 22, print the DNB to get TN. Now you can print the TNB in LD 20. When you print the TNB in LD 20, look at the prompt in CLS that starts with DRG. The number following DRG is the ring type. The default is DRG1. To change this prompt, go to LD 11 and do a CHG in the CLS field. You can pick DRG1, DRG2, DRG3, or DRG4. Make the change, call the phone, and see if you like the new ring.

Message Waiting Lamps

For EACH EXTENSION wanting voicemail, the following CLS options must be set in order for the message waiting lamps to function correctly:

For a digital set you need to following:

CLS = MWA FNA HTAHUNT = xxxx (voicemail number)FDN = xxxx

For an analog set you need the following:

CLS = MWA FNA HTA LPA HUNT = xxxxFTR FDN = xxxx

Notes:

MWA Message Waiting AllowedFNA Forward No Answer allowed

(when there is no answer where do you want the call to go and the FDN is the extension you want the call to go to)

HTA HunTing Allowed(this is when your phone is busy do you want it to go somewhere else and hunt is the number you want the call to go to when your line is busy)

LPA LamP Allowed(you have to have lamp allowed on an anlog set to light the voicemail led. It gets power to light the lamp from the power card on the shelf unlike a digital set that gets power from the digital line card)

Stuck Lamp(s):

Program a set, perhaps in the PBX room, with a MCK (Message Cancelation) key. Press this key, and enter the DN of the set with a stuck on message waiting lamp, and press again. The users lamp should go out (incidently, MIK turns a lamp on in the same way).

If a user complains his message waiting lamp lights seemingly randomly, check:

1. If other DN's appear on the TN, if any of those DN's have a voicemail waiting.2. If another user is set to light his lamp with an Advanced Search in Voicemail

Administration.

Testing the Message Waiting lamp on a phone using MIC and MCK keys:

To turn ON a Message Waiting lamp:

1. Hit the MsgInd (MIK) key, it will stay solid2. Enter the DN with the MW lamp to light3. The MsgInd key will clear and the MW lamp on the DN will light.

To turn OFF a Message Waiting lamp:

1. Hit the MsgCancel (MCK) key, it will stay solid2. Enter the DN with the MW lamp to turn off3. If the lamp is lit, the MsgCancel key will flash4. Press the MsgCancel key again and the MW lamp on the DN will go out.

Find Disabled TNs

To find TN's disabled by the night routines, go to LD 32 and at the REQ prompt, type LDIS followed by the loop and shelf #. This will list everything for that loop/shelf that is disabled. If there are no disabled sets, you will get a NPR code. Do this for each digital loop that you have.

To find your loop numbers, go to LD 97 (skip if you know your loop numbers)

REQ: prt TYPE: xpe XPEC : (just hit enter)

This will print out all your (enabled) loops.

4,8,12, etc...

Go to LD 32

.ldis 4 0 (enter)

This will show you what is disabled in the specified loop/shelf.You might have some power TN's so don't delete/count those, but the phones will listed too.

Looking up Error Messages

To look up error message while within a load, shell out with !(this will not work for pre Release 21 software):

Type "Shift and the "1" Key (!) Type "ERR then "space" the "error message"

SCH0600 type Shift "1" > ERR SCH0600 (enter) > SCH0600 Illegal Input Character

How to change the displayed name

To change a name: LD 95 - always OUT the old name first. Then insert the NEW name.

LD 95 REQ: OUT TYPE: NAME CUST:"0" DN: 5555 Return through to the "REQ" prompt.

Then add the new name:

REQ: NEW TYPE: NAME CUST:"0" DIG DN: "The extension" - i.e. 5555 NAME: "The name" - i.e. BOB JONES

You can add more names at the next "DN" prompt.

Will MOVing my sets cause corruption

X11 MOV Command ClarificationAt the request of the DAC M1 Core Task Force, this bulletin is being issued to clarify the current restrictions when using the move command (MOV) in various applications and configurations. The information listed below was verified on Release 25.30 software. Where applicable we have noted known differences in operation on older releases of software.

MOV Command RestrictionsIMPORTANT: Prior to using the MOV command, it is advised that any active device (phone, card, shelf, loop, etc) be disabled.

LD 10 – Analogue TelephonesMOV command can be used to move analogue “IPE” telephones from one loop, shelf, card, unit to another lscu with the following restrictions (includes moves across Superloops):

ACD sets must not be moved. Remove (out) data and re-enter at destination.

Telephones with mixed directory numbers can only be moved to a TN on the same loop; unless the prompt MLDN = Yes in LD 17.

Cannot be used for Option 11C model sets

MOV command can be used to move analogue “EPE” telephones from one unit or card to another, but does not support moving these phones across shelves or loops.

LD 11 – Digital TelephonesMOV command can be used to move digital “IPE” telephones from one loop, shelf, card, unit to another lscu with the following restrictions (includes moves across Superloops):

ACD sets must not be moved. Remove (out) data and re-enter at destination. Cannot be used for Option 11C model sets

MOV command can be used to move digital “EPE” telephones from one unit or card to another, but does not support moving these phones across shelves or loops. MOV PAIR command can be used providing the system is on Rls 24 or 25. This command will not function properly on rls 15 – 23, recommend using MOV on these releases of software.

Notes:

If moving a voice unit with an associated data unit, the data unit must also be moved. On the NT8D02 DLC card, both voice and data TN’s can be moved by the MOV PAIR command.

If Call Forward is activated prior to the set move, the Call Forward data will be moved to the destination set.

LD 25 – Move Data BlocksMOV command can be used to move data blocks at a card, shelf or loop level within the following guidelines: 1. Before using the MOV command, the following hardware should be removed from the source and destination loop, shelf or cards and reconstructed after the move is completed.

Consoles Digitone Receivers Dial Tone Detectors Multifrequency Compelled Signalling cards (MFC/MFE) PRA loops ACD telephones All lines associated with the loop or card on the destination side of the move

command. 2. Loops must be configured in LD 17 3. NT8D17 Conference/TDS card cannot be moved with LD 25 4. Type of source card must match with the card type on the destination side. 5. Cannot move Superloop data on a customer basis (SCH5235)

LD 26 – Group Do Not DisturbMOV command can be used to move DN from one DND Group data block to another.'

LD 49 – Flexible Code RestrictionsMOV command can be used to move code restriction data blocks to a new customer and/ or NFCR tree data block.

List disabled sets (Option 11)

LDIS X (where X is the loop number) in LD 32 will show you dsbl'ed stations.

If you have an Option 11, the commands would be:

LDIS 0 LDIS 1 LDIS 2

The numbers following the LDIS command represent the cabinet, with the Main cabinet being 0.

No dial-tone, excess trunk noise.

When installing a new system, choose a Blank Database. Choosing Default Database will result in no default tone plan being defined. To correct this:

LD 97

TYPE: SYSPINTN: NO:

LD 17

REQ: CHGTYPE: PARM:PCML: MU

Changing the above should enable dial tone, and clear excess trunk noise.

How do I remove the ACOD from an SMDR record?

Applies only to Exacom.A Meridian SMDR record will always have the ACOD prefixing the digits dialed. This will stop Exacom from correctly costing the call.

To remove the ACOD, create a file in Notepad containing the ACOD on one line (nothing else).

Save this file as digasorb.txt and place it in C:/ICP2000/DATA

The PC must be restarted for this patch to work.Check in the server window, the digits recieved will still contain the ACOD, but in the top part not. The call will be correctly costed.

How do you disable then re-enable a tty port ?

Sometimes they lock up, and dis/enabling will help.....

LD 37DIS TTY xENL TTY x

If you are not near a TTY and you have a Maintenance set, you can also do this via the keypad:

SPRE + 9153#37## (LD 37)365#889#x## (ENL TTY x)347#889#x## (DIS TTY x)

Further information: Maintenance Telephone

Manually set call forward on an analog phone?

To manually set call forward:

Lift handset#1 enter exthang up!

To Cancel:

lift handset#1hang up!

Miran card has a red alarm, and LED alarm code T:20.

On boot (eg, after pressing the cards reset button) the MIRAN will automatically look for a BOOTP server. With cards not using a BOOTP server one should manually enter +++ (three plus signs) to skip this search and continue the boot sequence.

Note: The card connects directly to a PC with a special cable. You can watch the boot process as it progresses with HyperTerminal.

Further information:

MIRAN Installation Procedure MIRAN Card Installation

How to set up CDR when using (Exacom) Account codes

The meridian switch produces two raw CDR records for each toll call when account codes are set up for the customer.

The Exacom call accounting system will receive the first raw CDR record when the call is actually connected. This raw data will include extension, time call placed and account code.

The second raw CDR record is received when the call is terminated. This raw data will include extension, time call placed, call duration and number dialed.

The final parsed call record will not include the account code until you change CDR data in load 15 as follows:

LD 15 REQ: chg TYPE: cdr CUST: 0 CDR: yes TRCR: yes

How can I directly access a Trunk to test it.

Use a maintenance telephone (CLS needs MTA) and LD 36.

Login on the phone using SPRE+91, then type in 53#36##. This will put you into LD 36.

Then use 875#xx#xx##, where x=the TN of the trunk you want to access. If the trunk TN is correct, you will be directly connected to it.

Note: # is for space, ## is for return, and **** is to logout the maintenance set.

Further information: Maintenance Telephone

Changing the Display name (CPND).

To change a name, alway out the old name then insert the new name.

LD 95 REQ: OUT TYPE: NAME CUST:"0" DN: 5555

Return through to the "REQ" prompt. Then add the new name:

REQ: NEW TYPE: NAME CUST:"0" DIG DN: "The extension" i.e. 5555 NAME: "The name" i.e. BOB JONES

You can add more names at the next "DN" prompt.

No Dial Tone on Analog phones.

Analog phones on large systems require a Digitone Receiver (DTR) card for dial tone. Add a DTR card to a Peripheral Shelf, and program it in LD 13:

REG NEW TYPE DTR TN l s c u

You must do this 8 times, to add Tone channels 0 thru 7.

Print DTR in LD 20.STAT in LD 32.

My (analog) trunks are not clearing down correctly, or locking up.

The trunk card relies on a signal from the PTT to clear trunks when a call is finished; if this signal doesn't come, the trunks can lock up. One way to alleviate this is to force a disconnect after a period of time.

Modify the appropriate trunk route data block, adding a "timed forced disconnect" (TFD) timer.

LD16: CNTL yes, TIMR tfd 3600

This will perform a timed forced disconnect (TFD) after 1 hour, the maximum time period.

Calling Line Identification (CLID)

Sending an extension number to the dialed party over the ISDN D-channel is optional.

LD 15 CLID yes ENTRY # DIDN (yes or no)

ENTRY 0 is the default assignment to a primary DN in LD 10 or 11.

KEY # SCR XXXX 0

Using the ENTRY examples below, ENTRY 0 will not pass the extension number in CLID. ENTRY 1 will pass the extension in CLID.

TYPE: clid CUST 0 SIZE 256 RNGE INTL ENTRY 0 HNTN HLCL DIDN NO

HLOC LSC CLASS_FMT DN ENTRY 1 HNTN HLCL DIDN YES HLOC LSC CLASS_FMT DN

Further information: Calling Line Identification (CLID)

Consoles cannot use services requiring DTMF tones.

In order for the console to send DTMF tones, "End to End Signaling" (EES) must be enabled and an EES key added. This (toggle) key must be pressed to enable sending tones.

In LD 12:REQ: chgTYPE: att, 1250, 2250TN: l s c uKEY: xx EES (cannot be key 0 or 1)

To enable tone feedback, goto LD 15:

REG: chgTYPE: ftrCUST 0- EEST (no) yes - yes = tone feedback, type given by DTMF prompt- DTMF (no) yes - no = single feedback tone, yes = DTMF feedback tone....

Hunting and Forwarding do not work.

If hunting/forwarding does not work, check KEY 00 to see if it is MARP. MARP indicatates that this set 'owns' the DN. If it doesn't 'own' the DN, it cannot control the hunting/forwarding conditions. In other words, if not MARP'd, hunting/forwarding will not work as expected!

To add MARP do:

LD 20 REQ: chg TYPE 2616 TN 4 1 12 1 ECHG yes ITEM key oo scr 4378 HNT FNA MARP on TN 004 0 11 01 MARP yes

etc....

Further information:

MARP explained Call Forward by Call Type

PC Attendant stuck in “Position Busy”.

Nortel requires that this product be registered within 30 days following installation. Please verify that your PC Attendant software has been registered. If not, you will need to obtain a registration number from the vendor.

Another reason might be the handset. Check that the handset is plugged in and functional.

Further information: Registering PC Attendant

Call Party Name Display (CPND) over a PRI.

For example, on tandem PBX's, the CPND should still work when calling between stations. Check the RCAP (remote capabilities) in the ADAN DCH, and change it to ND1 (Network Name Display). RCAP is often blank, disabling the feature.

Further information: Calling Line Identification (CLID)

How can I remotely Re-boot.

INI or Reboot from the command line:

1. Option 11:

ld 143 xsl pass ohno

2. cs1000e:

Log into PDT, then type:

trp = a warm start or restart the sl1 task reboot = is an init reboot -1 = a full system restart

Call Forward External....

If you want to do something like this:

KEY 3 CFW 12 9....

where 9 is an access code, then make sure you have:

CFTA - call forward through access-code allowed in LD 15, RDR_DATA in addition to:

CFTA - call forward by call type allowed in LD 11.

Check also:

LD 21 Req: PRT Type: RDR

Look at OPT (Options), you will see either CFF or CFO:

CFF means "Use the CLS/NCOS of the Forwarding TN to determine restriction in a CFW condition"

CFO means "Use the CLS/NCOS of the Originating TN to determine restriction in a CFW condition"

Change CFO to CFF.

Trunk to Trunk must also be enabled for the customer.

Enable Trunk to Trunk....

For Trunk to Trunk connections to work, the following must be set to YES in NET_DATA (LD 15).

DITI - Allow DID to TIE connections TRNX - Allow transfer over a private analogue TIE EXTT - Allow connection of supervised external trunks

Print NET_DATA in LD 21, change it in LD 15.

Trunk to trunk will ONLY work over supervised trunks (LD 14: SUPN=YES, STYP BTS or other supervision type).

To allow Trunk to trunk connections only on a per set basis, in NET_DATA at FTOP prompt enter FTLY instead of the default FRES. Now individual extensions must have CLS set to FTTU in order to perform trunk-to-trunk connections. (Flexible Trunk to Trunk).

Access CS1000 from Base/Sig Server

To access the CS1k (overlays) from Linux:

cslogin - open a shell, you will be prompted to login to the CS1K ~. (tilde, full stop) - to exit the CS1K shell.

Special External Dial-Tone

To make a special external dial-tone for a specific access code, or to cure a strange foreign PBX dial-tone occuring after the access code, first disable dial-tone after dialing AC1 or AC2 by modifying the ESN.

In LD 86: FEAT ESN, change DLTN to NO.

Then in LD 56:

REQ newTYPE dtadDDGT 9TONE src1DDGT <cr>

This will provide TONE after the dialed digit(s) DDGT. The default tone is "dial tone", but we can change it to another source (src1 thru 8), in this example we use src1. Next, we can define a tone for src1.

Still in LD 56, define src1's tones:

REQ chgTYPE ftcTABL 0SRC yesSRC1XTON 2 XCAD 0<cr> to the end.

XTON is the XCT (NT8D17 Conference/TDS) Tone Code, it can be in the range 0-(2)-255.

Help. My PC Console display is blank

After an upgrade, you might find that the console display doesn't work. Include Digit disPlay (IDP) may be the culprit.

Check (print in LD21):

Attendant Data Options: ATT_DATA OPT IDP - LD 15

If this is not accepted, ie, you get an SCH, check:

Feature Options: FTR_DATA OPT IDP - LD 15 - Include Digit disPlay. XDP is the default, exclude digit display.

Then, go back and add IDP to the ATT_DATA OPT.

Help. Intermittent DTMF decoding

After an upgrade (with a database conversion), you might find that analogue phones have trouble breaking dial-tone, or dial wrong numbers. The culprit might be in the digitone receiver parameters data block.

Goto LD 97, and PRT DTR. If the minimum accept level (MINL) is at -3, CHG it to -42 (enter 42 with no minus sign). It often goes to -3 after an upgrade.

As everyone knows, 42 is the answer to everything!