Partner Network Portal

Anna Jones :: July 2006

Partner Training Webinar

Communications Sector

Agenda

• The Communications Sector Partner Network overview

• Benefits of the Comm-Sector Partner Portal• Signing up for the Portal• Logging into the Portal• Partner Landing Page• Navigating through the Portal• Updating Your Partner Profile• Placing Requests• Comm-Sector solutions • Resources

http://www.microsoft.com/csportal

The CommSector Partner Network

• Is an extension to the broader Microsoft Partner Program (MSPP)

• The Communications Sector Partner Network has been created to:

– Develop a partner eco-system that focuses specifically on the Media and Entertainment, Network Service Providers, and Hosting partners

– One place where you can go to get information on our strategy, solutions, events, case studies and training, etc..

– It’s also a place where customers, partners and our sales team can go to identify who you are and what you do

http://www.microsoft.com/csportal

Benefits of the Partner Network Portal

• Get the latest news and announcements around our Customer Care Framework, Connected Services Framework, Database consolidation solutions, Hosting solutions, and more. 

• Profile your company and your solutions so that our broader Communications Sector teams can know who you are and what you do.

• Submit requests for solution support, marketing support, or field sales engagement as appropriate.

http://www.microsoft.com/csportal

• Navigate to: http://members.microsoft.com/serviceproviders/partners.

• If you do not have a Windows Live ID (Passport), use the link to “Sign up now.”

• Enter your Windows Live ID (Passport) and password and click on “Sign In.”

Signing up for the Portal

http://www.microsoft.com/csportal

• Fill out the information in the wizard, and submit your signup information.

• Check your email for a message requesting you to verify ownership of your email address

• Click on the link included in this email to verify your email

• Click on “Continue” when brought to the Email Notification page

Signing Up for the Portal (cont’d)

http://www.microsoft.com/csportal

• Open your browser and navigate to: www.microsoft.com/csportal

• Use the link to “Click here to access your partner home”

• Sign in using your Passport ID

• Your account will be enabled within 24-48 hours after you initially sign up

• You will receive a Welcome email confirming your account has been activated and communicating any current announcements regarding the Portal

Logging into the Portal

http://www.microsoft.com/csportal

HighlightsLists information that

Microsoft wants to communicate to its

partners.This might include new

products, training sessions, marketing

opportunities, and other information relevant to each Microsoft-partner

relationship.

Partner RequestsProvides quick access to

placing requests for assistance or for further

information in regards to marketing,

supporting, and managing their Microsoft

solutions.

Partner Request Status and HistoryEnables partners to quickly create requests

for assistance or information, and allows them to view the status of these requests.

Partner Profile Provides access for partners to update

their partner profile.

Solution SupportProvides quick

access to answers for common

questions partners may have regarding

the Microsoft solution they are

using.

Quick LinksEnables partners to place requests for

assistance or access further information in

regards to marketing,

supporting, and managing their

Microsoft solutions.

Partner Logo

Partner Landing Page

http://www.microsoft.com/csportal

• Click on the “Update Partner Profile” link on your right navigation bar

• Email updated profile information including the information requested on the Update Partner Profile page to cspport@microsoft.com

• Your profile updates will be updated on your landing page for your review, and used to help Communications Sector sales staff know who you are and what you do

Updating Your Partner Profile

http://www.microsoft.com/csportal

• Click on the “Partner Marketing” on your Top, Left, or Right Navigation Bar

• Review the Additional Resources listed

• Select the Request Detail and Solution Type most relevant to your request

• Click “Next”• Review the list of

information we are asking you to include with your request

• Give your request a title• Write out your request

in the Request Comments field- be sure to include the information we are asking for!

• Click on “Submit Request”

Placing Requests

http://www.microsoft.com/csportal

When you place a request:

• The request will be submitted to Portal support staff• Information in your request will be reviewed so the

request can be fulfilled or forwarded on to specialized Microsoft personnel for resolution

• The status of your requests will be viewable on your Landing Page in the Request Status and History section

• Microsoft personnel will resolve your request in a timely manner

• Your request will be resolved. It may be considered resolved if:

– Your issue has been fully addressed by Microsoft

– Your issue can be resolved using information or resources that are publicly available (you will be given directions on how to find this information)

– Microsoft representatives have reviewed your opportunity and have decided to pursue this engagement

– Microsoft representatives have reviewed your opportunity and have decided not to pursue this engagement

Email Notification•You will receive a confirmation email listing the details of your request•You will receive email notification when your request is considered resolved.

Placing Requests- follow through

http://www.microsoft.com/csportal

There are three components to each solution page:

• Frequently Asked Questions• A list of answers to frequently

asked questions will be posted and expanded as more requests are placed by partners

• General Content• Both Business and Technical

content is posted here in order to assist partners in marketing, selling, and deploying solutions that integrate with Microsoft Communications Sector and Hosting solutions

• Technical Downloads• Special downloads may be added

here by solutions teams• These may include Adapters,

Program Installers, and other technical bits

CommSector Solutions

http://www.microsoft.com/csportal

• Please Join the Microsoft Partner Program: https://partner.microsoft.com/global/30000104

• Communications Sector Partner Network Reference Guide: www.microsoft.com/serviceproviders/partners

• Please sign up for the CommSect Partner Network Portal: www.microsoft.com/serviceproviders/csportal

• Quick Reference Guides for the portal: www.microsoft.com/serviceproviders/partners/cspartners

• Alias: cspport@microsoft.com

Resources:

http://www.microsoft.com/csportal