Relocation Services Within North America

Relocation Services

From supply chain management to

fully-outsourced mobility programs,

Paragon Relocation offers customized and

scalable services for all relocation needs.

Our goal is to provide “The Best Thinking in Relocation™” by sharing the experience

and industry knowledge of our staff. We

know relocation and what it takes to create

effective policies to manage a successful

program, within North America or globally.

From building policy components that are

not only competitive but cost-effective, to

providing key metrics and reporting that

illustrate measurable success, Paragon

Relocation is the partner of choice for your

relocation program within North America

or around the world. We focus on providing

an extraordinary customer experience,

one family at a time.

Relocation Services Within North America

Paragon offers a comprehensive suite of services for employees moving within

North America. With more than two decades of experience in the mobility industry,

Paragon is a pioneer in all areas of relocation consulting and services.

Building Your Best In Class Program

As a standard part of all of our partnerships, Paragon begins each engagement

with a detailed policy and program analysis to ensure that your program

is built to achieve your talent management goals, while also delivering

bottom line savings. As thought leaders in the relocation industry,

our Consulting group examines all program facets including

administration, exception policies and practices, supplier

requirements and plan segmentation to gain a complete

understanding of where efficiencies may be gained. Armed with

years of experience in designing effective and efficient programs,

Paragon will recommend updates or changes for your consideration.

By starting each relationship with the best possible combination of

policies and procedures, Paragon maximizes the time and investment you

place in each relocation.

Paragon’s benchmarking and policy consulting services can produce up to 20% annual savings for our clients.

Taking Care of the Details

Once your program is fine-tuned for today’s workforce, Paragon will deliver comprehensive program

administration including employee reimbursements, extensive client reporting, an integrated suite of relocation

services, full supplier/vendor management, along with exceptional financial management of relocation spend. All

of this is supported end-to-end through one fully automated, real-time technology platform, PRISM (Paragon

Relocation Information Systems Manager).

Offering Technology that Works

In the current global economy, there is simply no substitute for good data. Markets change and companies react

so decisions are made quickly. You must be agile and prepared with the most current information possible. With

Paragon’s PRISM technology platform, there is no waiting on batching or uploads; all the detail is there, at your

fingertips, whenever, wherever you need it, including through mobile applications.

Providing One Voice for You and Your Employees

Utilizing a best practice service model, Paragon administers a full suite of relocation

management services for your company through a single-point-of-contact. For

our clients, a dedicated Account Manager is the steward of the relationship.

Working for you, the Account Manager holds full responsibility for the overall

success of the program. Additionally, the Account Manager has oversight

of the team of Relocation Consultants that delivers the services to

your employees so that there are no disconnects. The Relocation

Consultant manages each transferee’s move in the same fashion,

holding the overall success of the relocation in his/her hands.

As an additional service enhancement, Paragon offers Gold Service on every

relocation for Vice President-level and above. This ensures that your VIPs are

well taken care of throughout the relocation process with more management

oversight on the account and extra special touches like a gift basket at move-in.

Gold Service can also be authorized for all employee moves as well.

Because of our dedication to providing exceptional

service to our clients and customers, all of our

Account Managers and Relocation Consultants

carry mobile phones so that they may be reached

after-hours for emergency situations – 24x7.

Delivering All-Inclusive Services

u Pre-Decision ConsultingFounded as a mobility consulting company, Paragon has always placed emphasis on the work

that comes before the move, including finding the right candidate for the job and ensuring that

the move is cost-effective for both the employee and the company. Our Pre-Decision Consulting

Services offer an in-depth analysis of all the factors that could influence a particular employee’s

move and give a detailed estimate for relocation cost.

u Preview Trip CoordinationThrough our Preview Trip Coordination, Paragon is able to assist internal Human Resources staff

with attracting top talent to commit to a position or the move. This service aids in the recruitment

process by helping employees or new hires picture themselves in their new location. With the

oversight of a local expert, your employee or candidate will be able to see exactly what the new

location has to offer. Additionally, Paragon processes all expenses applicable to the Preview Trip.

u Relocation Policy Counseling Paragon’s dedicated Relocation Consultants provide detailed counseling to transferees to ensure

their complete understanding of both the benefits that their policy provides, as well as the

procedures and timeline of all activities associated with the move. With innovative, personalized

technology through our powerful communications suite, our Consultants can seamlessly

connect with transferees in a mode of communication that fits their style including

video, email and phone.

u Relocation Expense Audit, Processing, Payment and Reporting Paragon utilizes a single, end-to-end technology platform to track, process,

pay and report all transactional activity for employee reimbursements, supplier

payments and supporting tax documentation. Our PRISM system delivers real-time

information and offers clients and transferees a comprehensive view into all financial

data throughout the relocation process.

u Home Marketing Assistance Selling a home is an emotional and complicated process for transferees. Through our proactive

marketing efforts, Paragon helps transferees eliminate any roadblocks and sell their home for top

dollar, reducing the need for a buy-out offer and avoiding homes in inventory. Paragon offers complete

mastery of marketing homes in both good and bad markets and can provide your employees ideas that

can make selling a home effortless.

u Homesale Services Paragon offers several options for providing Homesale Services. Our programs include: Guaranteed

Buyout/Appraised Value, Amended Value and Buyer Value Option. All of our Homesale Services are

meticulously managed to ensure that your employees are receiving the best guidance through one

of the most important phases of any relocation or assignment.

Paragon has incorporated video technology into our Policy Counseling methodology to make the process more personalized and informative for our customers.

u Property ManagementIf your employee chooses not to sell the home, Paragon has comprehensive services to either simply

oversee the home maintenance and upkeep, or to find suitable tenants and manage the leasing

procedures and financial management of the home. Our flexible options allow your employee to feel

secure in knowing that Paragon is in charge of the home, no matter the situation.

u Homefinding Services Purchasing a new home in an unfamiliar location can be overwhelming and difficult. If employees

are not properly educated, the possibility for making a poor investment choice increases. With

Paragon, our clients can trust that employees are receiving the proper guidance on locations, schools,

communities and more to make the best buying decision possible. Paragon also ensures that your

employees only work with agents who are experts in the local area and adhere to our stringent

service standards.

u Employee and Family Concierge Services For those times when extra assistance is needed to help an employee settle-in to their new

location, Paragon offers our 60-day Concierge Services. This program begins with a detailed

needs assessment to gain insight into what tasks are high on the employee’s to-do list.

Whether providing in-depth community orientation, onsite help to assist with move-in

day or locating maid service, lawn care or other service providers, Paragon eases the

transition into the new location.

u Mortgage Services Paragon offers comprehensive mortgage services in the U.S. through our sister company, GenEquity

Mortgage. GenEquity is a national mortgage banker that offers employees their choice of lenders,

programs and rates all with the stability and ease of one single provider. No need for employees to

chase rates and endure countless credit inquiries when one call does it all at GenEquity. Our relocation-

specific expertise allows us to properly understand and work with transferees who have special needs and

circumstances that require extra attention to detail and timelines. Working with GenEquity also provides

direct billing to our clients for mortgage closing costs — easing the burden for the employee.

u Rental Assistance For employees who choose to rent rather than buy a home in their new location, our Rental Assistance

services afford the same detailed support and guidance typically offered to the homeowner. Paragon’s

Rental Assistance begins with in-depth counseling and assessment of the employee and family’s housing

and community needs. Armed with this information, Paragon can then provide the employee with a list

of pre-screened properties to assist the employee in finding a suitable residence. Through our detailed

service, the time and effort spent on finding a residence is decreased, saving money for our clients and

allowing the employee to be more productive on the job.

u Temporary Accommodation Services After speaking with the employee to gain an understanding of space requirements, commute preferences

and rental time period, Paragon will recommend several options to fit the needs and budget of the

employee and our client. Through our national contracts, Paragon offers the highest level of service

and accommodation to the employee, while managing costs to the employer. Our service provides

comprehensive counseling support and follow-up to ensure employee satisfaction.

u Transportation of Household Goods Aside from selling the home, moving an employee’s personal belongings is one of the most important aspects of any

relocation. Our clients can trust that Paragon not only understands the logistics of the service, but also the emotional

side of the process as well. Throughout the move, Paragon provides counsel and assistance to the employee

and family to ensure a high level of customer satisfaction. Our household goods move services are coordinated

through a dedicated Consultant and delivered through our extensive network of carriers, freight forwarders, vehicle

transportation services, pet transportation services and other suppliers needed to facilitate the shipment of household

goods. Finally, as an added safeguard, every household goods bill is audited by an outside, third-party company to

guarantee cost containment and efficiencies at no additional cost to our clients.

u Employee and Family Transition and Spousal Support Assistance Relocating can be a very tumultuous and stressful time in an employee’s life. To ensure the success

of the move, support services can be an invaluable resource and lifeline to the employee and

family. Our services provide assistance in the areas of transition stress, crisis intervention, child

and elder care issues or general family support. Through this same service, we can also assist

the spouse in finding employment, volunteer or continuing education opportunities in the

destination location.

u Travel Management Coordinating with our clients’ preferred travel partners, Paragon manages the travel

needs of employees including travel arrangements, hotel accommodations, rental car

details and more. Paragon also ensures all expenses are within policy parameters and

properly reported and reconciled in an efficient manner.

u Tax Gross-Up and Reporting Using the salary and tax information provided by our clients, Paragon audits the tax gross-up

amounts for accuracy prior to sending data to payroll for processing. Paragon’s system updates

tax calculations as the tax tables change, so our clients are assured of the most current gross-up

calculations available. Additionally, through our PRISM technology platform, all information is readily

available for reporting purposes.

Building Partnerships That Last

Paragon has more than two decades of

solid, stable experience in the global

mobility industry. We know what it takes

to build more than just transactional

relationships, but true partnerships based

on mutual respect and shared vision.

We invite you to experience “The Best Thinking in Relocation™” with Paragon.

About Paragon Relocation

Paragon Relocation is the premier partner of choice in the global mobility

industry providing innovative programs, value-added support, superior

customer service and thought leadership to our clients and the families we

relocate. Our mission is to provide an extraordinary customer experience, one

family at a time. Paragon Relocation has been providing relocation services

since 1987 and supports services in 150 countries. For further information,

please visit www.paragonrelocation.com.

© 2015 Paragon Relocation

Global Headquarters633 East State Highway 121 SouthSuite 520Coppell, Texas 75019USA+1.972.819.5100

International HeadquartersUnit 1 First FloorCollege Business & Technology Park Blanchardstown, Dublin 15Ireland+ 353.1.811.6630

Services WorldwideThe AmericasEurope Middle East & AfricaAsia Pacific

www.paragonrelocation.com info@paragonrelocation.com