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Tools &Techniquesfor

ImprovingQualityPresented by

Anup DujariSalil kotia

Vaibhav

Agarwal

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What is Quality

Quality means user satisfaction: that goods

and services satisfy need & expectation of the

end users.

or

Delighting the customer by fully meeting their

needs & expectations.

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Why is Quality important ?

Quality might give an edge over the product

or service of competitor.

It ensures the viability of business. Without quality a business may survive but

wont reach its optimal earning potential.

Lack of quality is costly through waste

(redundancies, errors, scrap, time etc)

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Various tools & techniques

Six Sigma

Lean Principles (5S, Kaizen & Poka-yoke)

ERP

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6 Sigma

It is a vehicle for strategic change.

When people refer to 6 sigma they refer to

several things. It is a philosophy.

Based on facts and data.

Statistical approach to problem solving.

Refers to 3.4 defects per million opportunities.

Relentless focus on customer satisfaction.

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History of6 sigma

Motorola

AlliedSignal

General

Electric

3M/Philips

Sony, Seagate,

Toshiba etc.

1987

1994

1996

1996

2000

Strength in manufacturing

Linked to sales & productcommercialization

Linked to design and service

Linked to Financial Returns

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6 Sigma A Solution

Align their business strategy to critical

improvement efforts.

Mobilize teams to attack high impact projects. Accelerate improved business results.

Govern efforts to ensure improvement are

sustained.

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Successful Implementation of6-Sigma

Gepact the worlds 2nd largest industry in

service outsourcing.

Motorola saved $60 billion in 10 years. Dabbawala

Cisco

Vodafone ITC

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Lean Principles

It seeks to minimize the working capital

required to produce a product or provide a

service.

It is all about eliminating wastes from a

process & making the product or service flow.

Lean implementation tools (5S, Kaizen, Poka-

yoke).

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What is 5S ?

A process and method for creating and maintain an

organized clean and high performance workplace.

5Ss are

Sort distinguish between needed and unneeded items.

Stabilize keep needed items in place for easy retrieval.

Shine keep the work area clean.

Standardize develop standardized work processes.

Sustain put processes so that they are followed.

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What is Kaizen ?

Kaizen is a lean concept used to make small

continuous improvements to

Reduce cost Improve quality & delivery

A Japanese word which means to break apart

to change or modify (kai) to make things

better (zen)

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7 wastes of Kaizen

Waiting

Correction

Transportation Over production

Over processing

Excess motion

Storage/warehousing

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What is Poka-yoke ?

It is a structured methodology for mistake

proofing operations.

Goal prevention and detection. 3 approaches

Warning

Auto correction

Shutdown

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ERP Business Improvement Tool

ERP covers the techniques and concepts

employed for the integrated management ofbusiness as a whole, from the viewpointof the

effective use o f management resources, to

improve the efficiency of an enterprise.

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Advantages of ERP

Business Integration.

Flexibility.

Better analysis and planning capabilities. Use of latest technology.

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Why ERP ?

It integrates entire range of business functions

necessary for companys operations.

It helps in better decision making. Highly flexible decentralized database.

Global adaption multilingual & multi

currency support.

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ERP Packages

BAAN

Oracle

SAP

PeopleSoft

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Comparison of McD & Haldiram

No variations of taste due to standardized

process in every outlet of McD.

Continuity of ambience and cleanliness. Relatively quicker service in McD.

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Conclusion

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