O V E R V I E W

WR1 OVERVIEW

SAP OrientationSAP Waste & Recycling One provides an easy to use,

configurable set of dashboards and reporting tools

where the user resides, completing common tasks

while being alerted to variances in set rules within their

area of process responsibility.

Licenses and comprehensive authorisations determine

what the user has access too. Drop down menus,

modular areas and ad-hoc drag and drop reporting

functions allow for quick access throughout the

software; while the golden arrows situated on fields

throughout the software allow the user to drill-down

through the entire end-to-end business process.

Business Partner Master DataCustomer & Supplier Interaction Centre (CIC)

The Business Partner, Customer and Supplier

Interaction Centre is at the very core of SAP and WR1.

This is where key Master Data for each Business

Partner is held; providing access to core data for

each component of the integrated software solution.

Contacts, addresses, job sequences and PO Numbers

are held here and made available to the Work Order;

from operations through to billing in core finance.

Payment terms, bank details, account balances and

general ledger account details are all set up as

master data. This allows automated journal entries

to be made and ensures correct payments and

accounting procedures.

As a core component of the software, operations,

pricing, accounting, contracts, forecasting, CRM or

service functions can all be accessed from the CIC.

WR1 OVERVIEW

Contracts & Forecasting Contracts and forecasting manages the materials to

supply and provides basic forecasting functionality

within the contract period.

Contract line items are set up for inbound and

outbound materials. Every time there is a weighbridge

transaction with the business partner it is “called off”

from the contract, leaving a balance to supply.

Pricing information is maintained in the contracts by

use of the Customer and Supplier Item Pricing (CIP/

SIP) tool. The CIP/SIP determines prices for materials,

haulage, units of measure, containers used and

distances – on an individual business partner basis.

Batch update and copy tools provide quick, easy

methods to make incremental percentage or monetary

unit changes.

PreBook Instruction ManagerThe PreBook Instruction (PBI) is the engine that

automates the scheduling of regular, cyclical jobs.

Each instruction can be set up to automatically

generate the Work Order Row (WOR); detailing

everything that would be entered on the WOR such

as customer, supplier, site, job types, frequencies and

route planned into.

Billing costs and charges continue to be automatically

generated, according to the start and end time of the

user-defined instruction.

WR1 OVERVIEW

Work Order RowThe Work Order Row (WOR) or Work Order is the focal

point for the job instruction.

It contains customer/supplier detail such as the order

type, container, vehicle, planning and actual dates and

times, sales and purchase orders to be raised from the

instruction, disposal and haulage charges, expected

quantities and any additional charges or penalties to

be added.

The WOR details purchase, disposal, carrier and license

costs; with sites, PO reference details and activities

for follow-up action appended, EG: records for

assignment, tracking or audit for customer service or

billing requirements.

The WOR details line-level profitability for complete

transparency and clarity of costs and charges before

the job has taken place. Reporting is generated

automatically from the WOR according to material

type, with the WTN and driver job details available for

task completion on mobile devices using SmartWorld.

Order Schedule Manger (OSM)The Order Schedule Manager (OSM) details the jobs

listed for that required time period; filtered

by a number of user-defined parameters on the

header detail.

The layout of the OSM can be customised according

to the columns required. A colour-coded “traffic light”

display details the status of the WOR by planned or

actual time and date; presenting an intuitive status

report that highlights late, delayed or unassigned jobs.

WR1 OVERVIEW

Service CallThe Service Call is part of Waste & Recycling One’s

extensive, embedded CRM functionality.

The Service Call is a more formal method of taking

notes against a customer or supplier transaction,

service schedule or contract to supply. The Service Call

provides Service Level Agreements (SLA’s), activity

assignment, call queues, status, task scheduling,

response and resolution timings.

A solutions template provides direction when handling

business partner problems; enabling a rapid, cost-

effective and continuous process in accordance with

the SLA.

Extensive reporting and activity management comes as

standard; allowing monitoring and reporting on team

activities to enhance customer service and ensure all

queries are met in a timely manner.

Route PlannerRoute Planning allows the assignment of jobs to a

predefined route and sequence, according to job type

and vehicle capacity. Routes can be formatted by

specifying route details, materials and container types,

vehicle, driver and schedule. Unassigned jobs appear

in the bottom left window, ready to be dragged onto a

suitable route.

Once assigned, sequences can be altered to take

into consideration any dynamics in the field. Once

complete, the route can be dispatched to an

optimisation engine for further refinement, sent to a

mobile device via SmartWorld for in-field operations

management or printed on driver route sheets.

WR1 OVERVIEW

Vehicle Schedule ManagerThe Vehicle Schedule Manager administers the variety

of jobs assigned to a particular vehicle; based on job

type, container, route and capacity.

Jobs can be monitored via the assigned vehicle;

including route, order date, order status, sales,

purchase status and Work Order Row (WOR) details.

Reporting can be driven from the VSM form;

including Duty of Care documentation, Vehicle/Driver

Worksheets and a location snapshot of the vehicle

based on the last completed position.

The Disposal OrderThe Disposal Order or “Weighbridge Screen” is an

‘inbound’ order. The Disposal Order (DO) is utilised to

manage inbound materials across single or multiple

depots, based on the Contract/Forecast and Work

Order that was scheduled prior to arrival.

The Disposal Order can also be utilised for quick and

easy entry of cash and ad hoc orders that haven’t

been scheduled. Drawing through Master Data from

material and price to populate the DO ensures all

weighbridge transactions are quick and correct.

From the DO, Purchase and Sales Documents can be

raised automatically and assigned to Journal entry and

ledger account determination, with automated project

accounting as standard.

ISB Global has also developed the DO in SmartWorld

as an integrated mobile cloud application to SAP/WR1,

allowing greater ease of use and deployment where a

dedicated connection is unavailable.

WR1 OVERVIEW

Billing ManagerThe Billing Manager is the process that monitors

operational activities as they are passed over

to finance.

Once the Disposal Order is complete the Sales,

Purchasing and related Invoices can be raised.

The Purchase or Sales Orders and invoices can be

generated automatically (or manually depending on

user preferences) or highlighted as a group to generate

the appropriate documents.

Once completed, there can also be an additional

authorisation phase generated by the Profitability

Report. This report acts as a final check for selected

transactions that are tagged with authorisation IDs

and passed through. Alternatively, alerts can be

triggered if profitability thresholds have been breached.

Sales & Purchase Order ManagerThe Sales & Purchase Order Manager offers an

additional process stage to manage the raising of sales

and purchasing documentation.

Filters allow the user to search on a variety of

attributes on the Work Order, to allow for timely billing.

Users can also choose between fully automated or

manual settings to raise orders according to customer,

supplier and Work Order type.

Draft Purchase Orders can also be raised for additional

authorisation process checks with audit trail available

if necessary.

WR1 OVERVIEW

Mass Sales Order ManagerThe Sales Order Manager allows sales documentation

to be raised collectively, speeding up or automating the

sales order process when required.

Filters allow for search and selection across a variety of

attributes of the Work Order; enabling additional levels

of checks before dispatching to Accounts Receivable.

Invoices can be raised automatically or manually, as a

part of an integrated financial and accounting process.

Core FinanceFinancial and accounting processes form a part of the

Waste & Recycling One software. A unique proposition

that allows for a seamless billing process, from

operations through to finance, with automated project,

cost, nominal ledger and accrual accounting rules in

place. Journal entries are both controlled by master

data and checked automatically against tolerance

parameters before committing to finance processes.

The result is timely, efficient and correct billing,

comprehensive audit trails and instantaneous

reporting, providing essential detail on key operating

metrics for the business.

WR1 OVERVIEW

CRM & Activity ManagementCustomer Relationship Management (CRM)

functions are embedded throughout SAP Waste

& Recycling One.

Sales prospect management includes user-defined

sales stages for greater control over the selling cycle

and caters for quotes in the form of draft Work Orders.

Diary management is maintained throughout a range

of user-defined activities. Bi-directional integration with

Microsoft Outlook allows for the synchronisation of

emails, tasks, calendars and contacts.

Customer Service modules provides a greater degree

of management and control over contracted service

level agreements and include call queueing, task

scheduling and monitoring of response and resolution

tasks against the SLA.

Output to Excel, Word & PDFSAP Waste & Recycling One allows the user to output

data to MS Word, PDF or MS Excel, for further analysis

in a pre-formatted workbook.

Users can choose from the internal email function or

integration with MS Outlook to send emails directly

from SAP via MS Exchange.

SAP Waste & Recycling One is also bi-directionally

integrated with MS Outlook; allowing for

synchronisation and saving of activities for follow up

in SAP while synchronising tasks, contacts and

calendar appointments.

WR1 OVERVIEW

Fixed Assets, Plant Maintenance, Plant RentalFixed Assets & Maintenance (FAMe) manages

the assets and equipment used at a plant; including

the rental or lease to customers and maintenance

by subcontractors.

SAP Waste & Recycling One monitors and automates

Fixed Asset accounting; integrating seamlessly

with accounts payable, receivable, ledger and

inventory. Assets are maintained as Item Master

Data; comprising equipment, parts hierarchies

and warranties. Additional functionality caters for

Maintenance Contracts, Maintenance Work Orders,

Sub-Tasks and Workflow.

Work Orders can be preventative, scheduled or

corrective and can be monitored and reported upon

completion to provide maximum uptime and to drive

key performance indicators on total asset utilisation.

WR1 OVERVIEW

Reporting & Business IntelligenceSAP Waste & Recycling One provides an array of

reporting and business intelligence tools and open

architecture for “self-service” reporting requirements.

Standard reports such as invoices and statements

can be tailored to individual customer requirements,

displaying simple information with logic embedded for

filtering, display and print. Query generator and query

wizard tools allow the user to build comprehensive

reports, saved to their own user environment, allowing

up-to-date interrogation and real-time data analysis.

Drag and drop fields allow for snap-shot relational

information on day-to-day metrics and dashboards

can be configured in user environments to display and

monitor critical process information using dials, gauges

and graphs.

Large volumes of data can be interrogated in seconds

using powerful “in-memory” (SAP HANA) technology

in the cloud; using subscription-based Business

Intelligence tools like SAP Lumira.

As a business automates more processes and users

have more time to analyse the wealth of data

available to them, they may scale to a self-serving

data environment. Data can be interrogated to

provide valuable insights into individual product and

service attributes.

The powerful suite of tools allows for predictive

analysis, data mining, customer behaviour studies and

complex “what if” scenarios. WR1 delivers competitive

advantage by providing enterprise-class business

intelligence for small-business scale investment.

ISB Global Limited 7 Canute House | Durham Wharf Drive | Brentford | Middlesex | London TW8 8HP

Tel: +44 (0) 20 8232 8884 Email: info@isb-global.com www.isbglobal.com

© 2014 by ISB Global Limited. All rights reserved. ISB, ISB Global, WR1and other ISB products and services mentioned herein as well as their respective logos are owned by ISB Global Limited, and may have trademark registrations pending. Data contained in this document is for informational purposes only, without representation or warranty of any kind, and ISB Global Limited shall not be liable for errors or omissions with respect to the materials. The materials are subject to change without notice.