SAP Services Overview
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Transcript of SAP Services Overview
Luis OramaSAP Services
RUN BETTER.
WITH SAP ServIceS
UNLOCK THE POWER OF SAP
WHAT DOES THE FUTURE HOLD FOR YOUR ORgANizATiON?
Hannah PongSAP Services
Will technology help you, or hold you back?
How will market conditions affect your strategy?
What role will innovation and your competition play?
How well your company navigates through these business drivers is often
the difference between success and failure.
As the world’s leading business software company, SAP has helped more
than 200,000 of the world’s most successful companies run like never before.
But software is only part of the story. It’s SAP Services that unlocks the power
of SAP software. Over 15,000 passionately innovative consultants go to work
everyday with a single mission of transforming SAP software into a powerful,
custom engine for running and growing your business.
When you envision the future of your company, what challenges will you face?
15,000SAP Services consultants transform SAP
software to grow your business every day.
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
SAP SERVICES
Every consultant is ingrained with a
proven four-step process for creating
the optimal solution for your
business – a process that continues
to evolve and grow as your business
does. In addition, every consultant
leverages the experience and
expertise of 26 industries and lines
of business, as well as our experience
in co-developing powerful
breakthrough SAP technologies
such as big data, mobility and
in-memory computing.
We start by immersing ourselves in your business, learning it until we know it as
well or better than you. It is only then that we can begin formulating a vision for
your company. We research new and exciting market opportunities that align to your core competencies and identify
a path for growth that‘s based on a strategy of innovation.
With a clear vision in hand, our consultants begin mapping technologies, software,
and best practices to develop a unique solution for your company. With direct
access to one of the world’s largest and most powerful software development organizations, as well as the industry’s
most cutting-edge technologies, your solution is positioned to optimize your company’s success.
The next step is taking your solution from the drawing board to the real world.
With our extensive and proven track record, finding the most effective and efficient
deployment approach is a matter of choosing from a wide range of packaged and repeatable offerings which meet your
deployment goals. Whether it’s modular, pre-integrated, rapid deployment or a fully custom development, our goal is
to deliver the highest quality results with the fewest resources, in the shortest time.
Even the best solutions need to constantly grow and be optimized. The goal of
every services consultant is to amplify your results by adapting to changing
business conditions, new technologies, and evolving market dynamics – ensuring that your company is always running
at its highest potential. What’s next? We’re right back to immersing ourselves in your business and starting the whole
process over again.
Delivering success.
SAP SERVICES
ImagIne
CReaTe
DePLOY
amPLIFY
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 4
marianne Heer SAP Services
To unlock the true power of SAP, SAP Services offers seven critical areas
of engagement as part of an ongoing relationship. From strategy and
planning to implementation and value realization through to education and
optimization services, SAP Services delivers true end-to-end services.
Choose the entire portfolio, and accelerate time to value like never before.
Or, choose individual services to maximize value in a specific area of your
business. Either way, we focus on delivering positive outcomes that are
targeted to your individual goals.
Our Portfolio includes the following:
A look at SAP Services’ Portfolio.
SAP SERVICES
SAP SERViCESPORTFOLiO
5
TransformaTion services
Let our knowledgeable industry specialists help bring your business and
IT into perfect sync, and chart a path to future success.
innovaTion services
Tap into our unique link to SAP development, and harness the latest
breakthrough technologies.
Technology services
Let us help you unlock the full power of your SAP solutions.
cusTom DevelopmenT services
Let us tailor your applications to solve a business need that’s yours and
yours alone.
DeploymenT services
Choose from options that include rapid-deployment solutions that can
be up and running in a matter of weeks.
premium engagemenT services
Let us manage your overall technology environment – while you focus on
your business.
Training anD eDucaTion
Give your team the in-depth skills they need to get the full value from your
SAP applications.
For the full story on each of these services, read on. And for a no-obligation
consultation with an sap services specialist, visit us online.
visit sap.com/services
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 6
SAP SERVICES
You want to take your business to the next level,
and you know that software alone won’t be enough.
So you engage the Business Transformation experts of SAP, whose deep
knowledge of both technology and your industry can help you chart a
path to future success.
Business TransformaTion services
Our business transformation experts can help you align people,
processes, and technology with your corporate goals. You’ll benefit
from our knowledge of global industry best practices. And, you’ll receive
ongoing monitoring to ensure that your transformation is on track and
delivering a solid return on investment.
Design Thinking
Through this unique service offering, SAP can help you make the most
of today’s disruptive technologies. Thinking from the perspective of
your customers, we’ll help you develop innovations that create real value
for your customers – and your company.
value parTnerships
As our premium service, a Value Partnership can help you realize
the full value of your SAP software investments. Our senior consultants
will establish a customized roadmap that focuses on continuous
improvement – and is supported by clear metrics. And we’ll work
continuously to optimize, innovate, and transform your business.
So you and your team can reach your full long-term potential.
Learn more about all of our Transformation services at:
http://www54.sap.com/services-support/svc/
business-transformation.html
SAP SERVICES
TRANSFORmATiON SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 7
With a direct line to SAP development, SAP
Services can help you get the very latest from
a global innovation leader.
Specifically, we’ll help you get the best of three of today’s hottest
technologies – in-memory computing, mobility, and analytics.
sap hana services
With its breakthrough processing speed, the SAP HANA in-memory
computing platform can transform your enterprise. SAP Services can
help you design, plan, implement, and optimize a successful end-to-end
SAP HANA strategy – including SAP Business Suite on SAP HANA.
sap moBile services
SAP Mobile Services can help you capitalize on the latest mobile
innovations through solutions designed around people, not just processes.
We’ll help you identify your stakeholders, define your operating model,
and understand your customer needs and user experience requirements.
And, we’ll help you deploy powerful, secure solutions that deliver
measurable business value.
sap analyTics services
SAP Services can help you get deeper insights into every facet of your
business. We’ll help you establish goals, strategies, processes, and priorities.
We’ll help you establish a single version of the truth, so that reports and
data are trusted by your business users. And, we’ll speed the deployment
of your analytics applications, including enterprise performance
management (EPM) and governance, risk, and compliance (GRC).
Learn more about our innovation services at:
http://www54.sap.com/services-support/svc/
in-memory-computing.html
iNNOVATiON SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 8
SAP SERVICES
You need to prepare your IT landscape for real-time
business. But you also need to reduce TCO.
SAP Data and Technology Services can help you achieve these
contradictory goals by reducing complexity, boosting efficiency, and
lowering infrastructure costs.
As a result, we can help transform your IT department from a cost
center to a strategic business partner.
The Right Expertise
Drawing on more than 40 years of experience, our technology experts
can help you establish IT governance processes, quality gates, and
decision bodies for today.
And, they can help you set up the appropriate processes and
infrastructures for managing the information assets of the future.
So you’ll have what you need to innovate faster, work smarter,
and operate more competitively.
The Right Portfolio
SAP Technology Services has the advantage of leveraging the world’s
richest portfolio of software solutions, from the SAP HANA platform,
to cloud-based applications, to quick start services and rapid-
deployment solutions.
By creating the ideal blend of these solutions for your enterprise,
we can create a foundation for more dependable business decisions
and more efficient operations for years to come.
Learn more about our Data and Technology services at:
http://www54.sap.com/services-support/svc/data-technology.html
SAP SERVICES
TECHNOLOgY SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 9
No business is exactly like yours. And sometimes,
you need a software solution that is as unique as
your enterprise. That’s the time to engage SAP Custom Development Services.
Our developers can help you build a position of leadership through
business process innovation, providing support at every step from
concept to development to maintenance. And, we can help you leverage
the latest technologies, including SAP HANA, cloud computing, and
mobile analytics.
We can even help you move an existing custom application from its
legacy environment to an SAP platform, giving it a new lease on life.
Of course, every custom solution is developed in accordance with SAP’s
world-class methodologies and standards. So you know it will be robust,
scalable, and ready for the future.
Imagine a capability that would truly set your company apart from
the competition. Then contact SAP Custom Development to make it
a reality.
Learn more about our custom Development services at:
http://www54.sap.com/services-support/svc/
custom-app-development.html
CUSTOm DEVELOPmENT SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 10
SAP SERVICES
Deployment is where the rubber meets the road.
And SAP Deployment Services can make that contact faster, more
efficient, and more effective. Our specialists have helped thousands
of customers deploy their solutions quickly and cost-effectively –
from traditional on-premise solutions to the latest mobile and cloud
applications.
More and more, our specialists are busy with SAP Rapid Deployment
Solutions. As the name implies, these preconfigured solutions address
specific business needs with deployment schedules that are measured
in days or weeks – rather than months. So they deliver fast time to value
with minimal risk and a fixed cost, that are business outcome focused.
And with over 150 currently available, you can choose from a wide range
of mobility, analytics, cloud, database, industry-specific, and line of
business solutions.
Learn more about our Deployment services at:
http://www54.sap.com/solution/rapid-deployment.html
SAP SERVICES
DEPLOYmENT SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 1111
If information technology is central to your
business plan – as it is for most enterprises –
SAP Premium Engagement Services offer a
compelling value.
Through services like SAP MaxAttention, SAP Active Global Support,
and SAP ActiveEmbedded, we can ensure that you have a
flexible, capable IT infrastructure to power your most innovative
business objectives.
Operations Control Center
Our Operations Control Center model allows your enterprise to run
SAP solutions like a factory – that is, with efficiency, scalability, and
repeatable processes.
This approach results in peak systems performance while reducing
costs and minimizing disruption. And, it gives you the ability to
drive continuous improvement, quickly adopt new business practices,
and capitalize on emerging opportunities.
No wonder many of the world’s largest corporations – as well as
many small to midsize businesses – entrust their IT environments to
SAP Premium Engagement Services.
Learn more about our premium engagement services at:
http://www54.sap.com/services-support/support.html
PREmiUm ENgAgEmENT SERViCES
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 12
SAP SERVICES
Your people can either be the strongest link in
your software chain – or the weakest.
The difference is knowledge. And no one imparts knowledge of
SAP software better than SAP Services.
SAP Learning Services provides a full suite of online and offline training,
learning software, and consulting services – which can be customized
to your requirements. These services can give your team the in-depth
skills they need to get the full value from your SAP applications.
Programs for Every Stage
SAP Learning Services covers every stage of the training lifecycle,
including:
iniTial Training
We can help your people quickly get up to speed on any new
SAP applications, so they can hit the ground running.
refresher Training
We can help current employees deepen their skills – or learn new
functionality in any software upgrades.
ongoing Training
We can help you stay ahead of the curve to drive innovation forward,
meet the needs of a changing market, and address evolving regulatory
requirements.
early proDucT Training
Through our direct link to SAP Development, we give you the
opportunity to explore – and train on – new software before it is
released to the general public.
Learn more about our learning services at:
http://www54.sap.com/training-education/overview.html
SAP SERVICES
TRAiNiNg AND EDUCATiON
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 13
gera matsSAP Services
UNLOCK YOUR FUTUREWith so much riding on your investment in SAP software, doesn’t
it make sense to partner with the people who know it best?
Discover the many ways SAP Services can help you
unlock the power of SAP today.
Visit sap.com/services
RUN BETTER.
www.sap.com/services
©2013 SAP AG. All rights reserved.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries.
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.
Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company.
All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable forerrors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.