OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT Business...

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OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT

Business Plan Period: July 2018 - July 2023

September 2017

Compiled in accordance with the City of Cape Town

Special Rating Area By- Law, 2012 as amended 2016 and

Policy 2017/18

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TABLE OF CONTENTS

Steering Committee Members: ............................................................................................. 3

Acronyms & Terminology ........................................................................................................ 3

Geographic Boundaries of the Overkloof CID .................................................................... 3

Description ................................................................................................................................ 3

Diagram .................................................................................................................................... 4

Executive Summary ................................................................................................................. 5

Motivation Report .................................................................................................................... 6

1. Introduction ....................................................................................................................... 6

1.1. Vision .............................................................................................................................. 7

1.2. Mission ............................................................................................................................ 7

1.3. Goal ................................................................................................................................ 7

2. Main requirements identified - response to Urban Management Survey ................ 8

3. Community Improvement District / Special Rating Area Concept ........................ 10

3.1. What is a CID? ............................................................................................................. 10

3.2. How is a CID established? ......................................................................................... 10

3.3. Dissolution .................................................................................................................... 10

3.4. Consistency with Integrated Development Plan (IDP) ......................................... 10

3.5. Relief ............................................................................................................................. 11

4. Proposed Services .......................................................................................................... 12

4.1. Institutional arrangements ......................................................................................... 12

4.2. Management .............................................................................................................. 12

4.3. Public Safety ................................................................................................................ 14

4.4. Marketing and Communication .............................................................................. 15

4.5. Environmental Urban Management ........................................................................ 15

4.6. Cleansing Management ........................................................................................... 16

4.7. Social Responsibility .................................................................................................... 16

4.8. Conclusion ................................................................................................................... 16

5. Budget ............................................................................................................................. 17

Annexures:

Annexure A – 5 Year Budget

Annexure B - Implementation Plan

Annexure C - Report on the outcome of the Urban Management Survey

Annexure D – Erven

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This document was prepared for the Steering Committee of the proposed Overkloof

Community Improvement District by:

Steering Committee Members:

NAME ADDRESS Erf EMAIL Tel

J O’Callaghan 5 Bridoon Close 10056 [email protected] 082 822 2210

M Dunn 3B Chestnut Drive 4907 [email protected] 082 321 3132

J Schwellnus 1 Cedar Close 4781 [email protected] 082 885 0695

M Butt 23 Chestnut Drive 4689 [email protected] 084 922 1016

D van Dyk 2A Northoaks Ave 4231 [email protected] 061 153 4735

H Heye 2 Cedar Close 5129 [email protected] 082 859 1609

Principal Contact: John O’Callaghan

Acronyms & Terminology

Acronym Full Description

CCP Community Crime Prevention

CID City Improvement District or Community Improvement District

LSS Localised Security Scheme

HBNW Hout Bay Neighbourhood Watch

NPC Non-Profit Company

SRA Special Rating Area

CCT City of Cape Town

POS Public Open space as designated by the CCT zoning scheme e.g.

a pathway

Common Area Includes POS, Road Reserve, Pavement, Car Parks, Parks

The Business Plan is comprised of the following:

Motivation Report

Budget (Annexure A)

Implementation Plan (Annexure B)

Geographic Boundaries of the Overkloof CID

Description

Overkloof is created by the following boundaries:

Eastern Boundary: Erf 9841, 8406, 8346, 7842-RE

Western Boundary: Erf 2407, 6164, 6163, 6162, 6161, 6160, 6159

Northern Boundary: M6 Main Road, Hout Bay

Southern Boundary: Erf 1748-RE, Erf 4703-RE

Erf 4083, 49 Main Road (Longacre Farm) does not form part of Overkloof

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Diagram

The map below reflects Overkloof indicated by the red line. The Rateable Erven are

listed in Annexure D.

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Executive Summary

The residents of Overkloof wish to establish a Community Improvement District ('CID')

to ensure that we maintain and improve our suburb. We wish to protect and enhance

our properties and local environment, and safeguard our residents and visitors.

Public Safety will be ensured by means of active security monitoring via an appointed

service provider and interaction between community neighbourhood watch

initiatives, first responder groups as well as consultation with Security Service Providers

and SAPS.

Public Safety Infrastructure including the existing CCTV camera network and

intelligent monitoring software will be maintained and enhanced.

Communal areas that include verges and public open spaces will be kept cleaner,

and vegetation will be trimmed back to ensure visibility and safety by provision of top-

up services which will be an enhancement to services provided by the City.

Infrastructure repair and upgrading, such as potholes in roads, burst pipes, stormwater

drains, curbing and general road maintenance will be championed by the

environmental & urban management committee member, who will work closely with

the City and the CID directors to ensure these are efficiently resolved.

A project to begin the removal of alien vegetation on communal land and restoring

indigenous vegetation wherever possible in public spaces will be undertaken, along

with general efforts to maintain cleanliness of the area. This will hopefully also

encourage private owners to do the same on their properties.

Interaction with stakeholders bordering Overkloof will be continued, to ensure all

measures are taken to ensure public safety.

Engendering an even further improved sense of community cooperation will be

encouraged.

Ensuring positive Social Responsibility impact through all activities related to residents,

the environment, the Overkloof community, the Overkloof CID stakeholders, Service

Providers, and all other members of the public sphere who may also be considered

as stakeholders will be a key goal of the Overkloof CID.

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Motivation Report

1. Introduction

The aim of the establishment of a Community Improvement District (CID) is not to

reinforce existing inequalities nor be a substitute for City services. The aim of the

establishment of the CID will be to provide services over and above those provided

by the City on an equal basis throughout the area. In addition, initiatives undertaken

in environmental clean-up and alien vegetation removal will ensure that the public's

safety is preserved. Monies spent in the area as a result of the CID establishment will

create local employment opportunities.

The process of the creation of the CID for Overkloof has been in the making for over

a year, after members of the community formed a Security Committee to deal with

the pressing issue of public safety in June 2016. Within a relatively short period of time

the Committee achieved much in the way of ensuring the public's safety through the

establishment of a Localised Security Scheme (LSS). The Committee had the financial

support of the majority of the community and since inception has set in place a

number of positive initiatives for the Overkloof community, including:

• Holding regular meetings to discuss safety and other neighbourhood concerns

• The effective planning and implementation of a monitored CCTV security

operation including rollout of 15 cameras across 7 different locations throughout

Overkloof. This has involved a community wide effort through an agreement with

several residents to provide power to these cameras. The cameras are connected

through an extensive Wifi network and monitored in real time by a security service

provider’s control room

• Co-ordinated security measures with neighbouring area (Bokkemanskloof)

• Putting in place emergency guard patrols and guard hut during the peak of the

June / July crime spike

• Regular monitoring of camera uptime and monthly monitoring of the LSS financial

reports and regular communications to provide regarding the above initiatives to

the community

Since the establishment of the LSS committee, there have been several CID related

developments in Hout Bay:

• Penzance has successfully registered a CID

• A number of areas within Hout Bay have commenced the process of establishing

an CID for their respective areas (including Mount Rhodes, Nooitgedacht,

Hughenden/Meadows/Oakhurst)

In light of the above the LSS members have taken a decision to commence the

process of establishing a CID for Overkloof and set up the Overkloof CID Steering

Committee (Steerco) to this end. The goals will be to firstly put in place suitable

structures to ensure the long term sustainability of measures already put in place (the

LSS would be dissolved into the CID structure). Secondly it will open up opportunities

for further improvements from a non-crime related perspective (environmental,

cleanliness and social) and thirdly will allow for better co-ordinated efforts with the

broader Hout Bay community. The timing is right as we have a committed group of

residents who have been active in the LSS and the have indicted their willingness to

be part of the Steerco to drive the onerous process of establishing a CID. The initial

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tasks was to do a survey to formally capture the sentiment of the community and draft

a Business Plan focusing on these needs.

1.1. Vision

The Overkloof CID vision is to ensure that Overkloof:

• Retains its peaceful, close to nature, residential, family friendly, community

driven character.

• Residents and visitors respect the natural and built environment by keeping

it clean, and that we discourage alien vegetation and encouraging

indigenous biodiversity.

• Remains a safe neighbourhood, and ensuring visitors and residents can

safely enjoy their homes and the safe public areas and in adherence to

laws and regulations.

Innovative initiatives will be explored to generate additional revenue and sense of

community cohesion e.g. Website, WhatsApp groups, Community Events, regular

newsletters etc.

1.2. Mission

The creation of a sustainable infrastructure and platform from which the residents and

the public will benefit through the enjoyment of the public and private spaces,

enhanced personal safety and the protection and growth of the homeowners

property values.

1.3. Goal

The Overkloof CID will in conjunction with relevant and appropriate stakeholders,

supplement municipal services as detailed in the business plan for the benefit of

property owners, and members of the public insofar as the use and enjoyment of

public spaces. In years to come the CID will be a self-sustaining mechanism to improve

Public safety and enhance the Overkloof area from an infrastructural perspective, as

well as desirability.

• To improve Public Safety

• To promote and safeguard the interests of the residents of Overkloof.

• To take cognisance of the unique character of Overkloof as a residential

family oriented suburb.

• To respect and protect the natural and built environment of Overkloof

Estate.

• To ensure the suburb remains clean and free from litter / illegal dumping.

• To promote and ensure interaction with the greater community of the

metropole and especially of all sectors of the community within the Ward

arising out of macro socio economic and environmental issues and to

facilitate this objective by seeking input into other organisations with

common objectives and interests.

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2. Main requirements identified - response to Urban Management Survey

A professional market research company, Dashboard, assisted with conducting an

Urban Management (or perception) survey of Overkloof during August 2017, via

“Surveymonkey”. A questionnaire was emailed to the 85 email addresses on record

for the greater community, a link to the survey was published on the Overkloof

Facebook page and was circulated via the 2 community Whatsapp groups.

At any point in time a proportion of properties are in the process of sale or transfer to

new owners, some are administered by agencies on behalf of non-resident owners or

are owned by institutions. Some of the non-resident owners live outside of the area,

either in South Africa or abroad. A substantial effort has been undertaken to gather

the email addresses of all of the residents or their representatives, over the years and

most have been obtained. However not all residents were necessarily aware of the

CID initiative to respond to the questionnaire. Nevertheless, the return of the

questionnaires was prompt. In total, 28 people responded to the direct email

invitations while a further 24 people responded to the link posted via WhatsApp and

Facebook.

By the end of that week no less than 43 questionnaires representing 38 households

had been completed. Overkloof has 67 rateable properties and the sample gathered

was substantial enough to commence the analysis thereof with no less than 57% of

the rateable households in the area taking part in the survey (against the minimum

required 20% as set out in the CCT Policy 2017/2018 document) . The balance of the

completed responses (5) represent a random sample of people in the area in excess

of the minimum requirement of 5% per the aforementioned policy document.

The full results thereof are attached hereto as Annexure C - Report on the outcome of

the Urban Management (Perception) Survey.

Outcome of Survey: Support for a CID

Overall 65% of responders who were household owners said that R300 or more

per month was a reasonable top up levy for improved municipal services

amount. 47% said that R400 or more was reasonable. 14% said no amount was

reasonable.

Overall 56% of respondents are fairly satisfied with the current services,

maintenance standards and overall management of the area.

The top six (6) considerations for future improvements are:

o Continued monitored security cameras at vulnerable entry points.

o Rapid security and incident vehicle response.

o A crime database and planning of safety measures.

o Inspections and reporting of potholes, water leaks and road hazards.

o Regular patrols.

o Improved co-ordination with City Service Departments.

Despite the desire for improvement - 53% of respondents think that security in

Overkloof is good to excellent.

51% of Overkloof residents says the standard of traffic and road signage, street

names and road markings are good to excellent.

49% of Overkloof residents mentioned that the upkeep of open areas is poor

while half said that maintenance and upkeep of roads was average.

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While there is some mention of noise pollution, the majority of respondents

(77%) did not report problems

In addition to the above, residents were given an opportunity to provide freeform

responses across a whole range of issues impacting Overkloof. These have been

replicated verbatim in the report that can be found in Annexure C.

Without derogating from the importance of all of the comments raised, the general

trends noted are set out in the table below:

Issue General comments

Aspects, issues or problems of

the highest concern and most

affect property values and

selling prices

As noted above, crime was by far the biggest

concern from the majority of responders

Speeding General comments were made about occasional

speeding along chestnut, at the hairpin bend, over

the Chestnut hill and towards the Roan intersection

Other public safety issues Dry bush clearing/fire hazards

Access to Overkloof from Main Road

Cleaning and dumping or litter

related issues

Several comments were made about dumping in the

public open spaces of felled tree branches and

garden vegetation

Other traffic related problems Access to Main Rd, particularly from Northoaks was a

general concern raised

• There were also some comments about the potential

impact of the Applegarth development on traffic

flow

Provision for non-motorised

transport, disabled people,

pedestrians

• There were a number of comments about the lack of

shoulder, lack of pavement pedestrians and disabled

people

Public open spaces • Some people were not even aware that there were

public open spaces.

• Other comments related to the control of alien

vegetation as a fire hazard.

• There were comments that the City could do more to

maintain the public open space as a “green lung”.

• A park with indigenous vegetation was suggested

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3. Community Improvement District / Special Rating Area Concept

3.1. What is a CID?

A CID enables the establishment of a statutory body (a Non Profit Company - NPC)

managed by a board elected by its members, as per the SRA By-law of the City of

Cape Town. A CID refers to a clearly defined geographical area where property

owners from the area pay an additional rate to fund additional municipal services to

improve and upgrade that specific area as set out in the business plan for the CID.

The additional municipal services typically include the provision of additional public

safety, public area cleaning services, maintenance and/or upgrading of the urban

public environment and/or infrastructure and social services that addresses social

issues in the area. The CID additional rates (which attract VAT) will be collected by

the City of Cape Town from property owners in the area and will be used to fund the

budget of the CID. The budget will be dedicated to the specific area only. The CID

additional rates paid by the property owners in the area means an equitable split

based on municipal property valuation. The cost of the additional municipal

services allows individual property owners to benefit from a well-managed

neighbourhood including a shared sense of communal pride, safety and social

responsibility.

3.2. How is a CID established?

A CID is always initiated by a community, and not by the City. It usually starts with

‘champions’ within a community who feel the necessity to improve the environment

within a defined area. They then compile a five-year business plan (including the

Motivation Report, the Implementation Plan and Budget) indicating how the

improvements are to be achieved and present this to the community at a public

meeting. Thereafter property owners are canvassed for their support where a majority

(more than 50% in an area classified as commercial and more than 60% for an area

classified as residential) has to give written consent to the formation of a CID.

Once this has been obtained, the steering group has to submit an application to the

City. The application is then advertised in the media and property owners are also

notified to allow them at least 60 days to render any comments or objections. The

steering group will consult with all objectors. The City then considers the application

with the objections at a full sitting of Council.

After the City has approved the application, a NPC is set up and a board is elected.

The NPC has to register for VAT, open a bank account, apply for tax exempt status

and be registered as a vendor with the City, etc. This must all be in place before the

City makes any payment to the CID.

3.3. Dissolution

A CID may be dissolved after establishment in accordance with Chapter 4 of the

SRA By-law of the City of Cape Town

3.4. Consistency with Integrated Development Plan (IDP)

The Integrated Development Plan of the City rests on 5 pillars:

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The Establishment of a CID in Overkloof will support the following pillars of the City of

Cape Town's Integrated Development Plan:

1. The Opportunity City: the establishment of a CID with related cleaning and

maintenance activities undertaken as a consequence of the establishment of

the CID will create employment opportunities.

2. The Safe City: the Major thrust of the CID is improved Public Safety in the public

open spaces within Overkloof and as such the CID contributes to this aspect.

The establishment of the CID supports safety and security aspects along all

public areas.

3. The Caring City: The CID will support the City's Social Upliftment Strategies which

seek to develop a comprehensive approach to Social Development, which

includes all role players.

4. The Efficient City. CID is a more structured approach as it facilitates streamlined

communication with the City.

5. The Well Run City: The CID's governance structures will ensure an open and

transparent approach in the way Public money will be used for the benefit of

the community.

3.5. Relief

Should property owners receive partial or full relief in respect of rates they would enjoy

full exemption from the payment of any Overkloof CID additional rates.

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4. Proposed Services

4.1. Institutional arrangements

The Overkloof CID will commence on 1 July 2018 as a Non Profit Company (NPC)

established in terms of the Companies Act 71 of 2008. This entity will be audited

independently and managed by property owners within the boundaries of the CID

elected at a Members Meeting.

It will be managed as follows:

• By a Board of Directors who will meet monthly under an elected chairperson.

• The Board of directors shall comprise a minimum of 3 directors.

• Election of Board Members annually at an Annual General Meeting (AGM).

• One Third of Directors must step down annually, but could be re-elected at the

AGM.

• Any registered property owner can become a member of the NPC, free of

charge, on application to the board.

• Only members of the NPC (or their delegated proxy) are eligible to vote at

meetings of the NPC.

• The Board of Directors will be responsible for the implementation of the Business

Plan.

• The performance of the Board of Directors in the achievement of its objectives

as detailed in the Business Plan will be monitored by the Members.

• The NPC will have a memorandum of incorporation (MOI) as prescribed by the

City and as regulated in terms of the Companies Act of 71.

• The books of account will be externally audited and the NPC will appoint,

through a competitive process (with quotes etc), a part time bookkeeper to

prepare monthly accounts, and similar requirements.

• The progressive monthly income and expenditure reports will be tabled at

Board meetings and forwarded to the City monthly.

• Annual Financial Statements need to be, presented at the AGM to the

members and consolidated with the City of Cape Town's Annual Financial

Statements.

• The NPC is required to obtain approval for Annual Budgets and Implementation

Plan of the next financial year at the AGM, before submitting it to the City of

Cape Town for inclusion in the City’s budget process.

The CID is established for an initial period of five years. Term renewals are required if

the members require a further five year term. A CID may be dissolved after

establishment in accordance with Chapter 4 of the CID By-law of the City of Cape

Town

4.2. Management

The Inaugural Board will be assigned the below roles as described for the initial period

of six months, where after a Members Meeting will be held to elect Board members

for Overkloof CID by the members. The Board will meet monthly and the community

will be made aware of the meeting, one week prior to the meeting and may attend

the meeting for the first 30 minutes thereof. All property owners may become

Members via an application process to the Board, free of charge.

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A political representative will be appointed to the Board as an observer by the

Executive Mayor.

The Board Members will perform the required administration functions as per the

portfolio analysis. Board members will not receive remuneration.

Services as stipulated in the Business Plan will be provided by subcontractors who will

be appointed by the Board of Directors. Competitive quotes will be obtained for

evaluation, score and decision by the Board. Contractor selection decisions will be

recorded in the minutes of the meetings.

The Board of directors shall have the following portfolios:

ROLE DESCRIPTION

Chairperson Oversight role, chair meetings, overall

direction. Delegation of specified tasks.

Treasurer Maintaining books of account, oversight

of bookkeeper and preparation of VAT

returns, certificates, financial reports to

the Board and the City, payment of

contractors and staff, annual tax

clearance certificates. Annual returns

and registrations of changes to NPC

documents. Comply with the

Companies Act Requirements like

Secretary. Lodge application for Tax

exemption.

Public Safety Contracts with Security Service Providers,

monitoring of their services (CCT

monitoring and response unit),

interaction with other neighbourhood

watches, SAPS and other Security

Service Providers. Investigation and

recommendations for upgrades to these

services.

Environmental / Urban Management Promoting sustainable development

projects in the CID. Biodiversity

monitoring and enhanced removal of

alien vegetation, Communication with

City officials as to planned and

scheduled repairs and upgrades

required.

Cleaning Management Liaison with City officials and monitoring

of cleaning in area. Notification and

guidance as to needs in the area. Top-

up cleaning via a contracted service.

Ensuring that the CID is clean, tidy and

well-maintained by conducting, or

appointing contractors to conduct,

maintenance services in the CID

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Social Management Work in conjunction with local social

welfare, Identify, coordinate and

determine strategies

Communication Public relations communication, website

content management, community

liaison, Social Media and WhatsApp,

quarterly newsletters.

Secretary Keeping of Minutes, arranging meetings,

Preparation and arranging of AGM

including advertisements, venue hire,

Membership list, Compliance with

outsourcing agreements, compliance

with City requirements

4.3. Public Safety

Public Safety has been identified by the community as the number one priority for the

area. The board will appoint a security company to provide the core security services

based on three quotes, references from clients of said security company and the

holistic offering of the security company.

The board member that is in charge of Public safety will get a daily report from the

service provider on what happened the day before, and collect and collate statistics

on incidents in the area and make the statistics available for property owners via

Whatsapp, the website, Facebook and newsletters plus the Board Report.

Increased presence and awareness during probable criminal activity times (largely

predicted by weather and time of day / night and trend information provided by area

wide community security initiatives including HBNW and CCP) provided by external

service providers to enhance the safety and security of the area.

Currently the LSS leases 15 IR (infrared) cameras in 7 locations, feeding to an off-site,

central monitoring station. The CID will take over the management of this lease, the

existing contractual relationship will fall away and the appointed security company

will enter into a new contract with the CID.

The cameras are all equipped with intelligence software to assist the monitoring

thereof and response thereto. Should there be a problem visible on the cameras, a

response team will respond and the public safety committee member will be notified

immediately. The committee member will also ensure that all relevant security

providers in the greater Hout Bay area are notified immediately upon any incidents

being detected.

The following improvements to the security infrastructure are planned:

Deployment of additional IR cameras in high risk areas, all fully equipped with the

same intelligence software and hardware

Continual upgrading of existing IR cameras

Investment into Overkloof’s own camera infrastructure over time

Investment in and deployment of higher end Thermal cameras

Investment into Licence Plate Recognition (LPR) capability

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Investment into environmentally friendly lighting in high risk areas (for activation

during the high risk periods mentioned above)

Investment into new security technology as it becomes available

Liaison with security bodies such as: Hout Bay Community Policing Forum, Community

Crime Prevention, Hout Bay Neighbourhood Watch, different Security Service

Providers active in the greater area, City Law Enforcement, SAPS Hout Bay and liaison

with other neighbourhood watch organisations within the greater Cape Town

metropole, will assist in the cohesion between the public and private entities goal of

ensuring public safety.

4.4. Marketing and Communication

The internet based social media (the two Whatsapp groups, the Facebook group),

email and website presence is to be maintained to ensure that residents and owners

are kept abreast of community developments inclusive of Public Safety updates for

the area.

Quarterly Newsletters will be digitally available to all residents on the website.

Community activities will be encouraged to develop a sense of community cohesion

and awareness of neighbourhood issues. Clearly identifiable OCID branding will be

made visible in the Overkloof area.

In addition an information and communication strategy will be developed to inform

the property owners of the area on issues of unemployment and any intervention

alternatives that exist or are planned. These initiatives will integrate with existing

programmes of organisations already active in the broader community.

4.5. Environmental Urban Management

The committee member responsible for Environmental / Urban Management will work

closely with the City to repair and upgrade pavements, curbing and drainage when

needed.

Preference will be given to subcontractors employing unemployed local persons,

possibly in conjunction with the Hout Bay Partnership as part of the Overkloof CID

Social Responsibility Program.

Reports on burst water pipes, storm water drains leaking, potholes, illegal dumping,

road marking, street signs can be sent via email to the portfolio member for

Environmental and Urban Management. This portfolio will keep a record and log

reports of the problem through the City's C3 System. Where these complaints are not

resolved adequately on the set time frames by the CCT departments, it will be

escalated within the City.

Project

A project has been budgeted in the first year to rehabilitate the Chestnut Drive forest

/ area and/or Erf 4239 to create as far as possible a “green lung” and positive feature

for the area. The area will then be maintained thereafter as part of the operational

budget.

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4.6. Cleansing Management

Conducting and promoting clean-up and sustainable development projects in the

CID. Ensuring that the CID is clean, tidy and well-maintained by conducting, or

appointing contractors to conduct, supplementary cleaning and maintenance

services in the CID.

Contractors will attend to public areas and removal of alien vegetation, where

possible, within the public open spaces and side verges to ensure these are kept free

of litter and overgrowth which may be obscuring traffic visibility and /or sight lines of

security cameras, which will then be cut back appropriately.

The committee will appoint a service provider, after a 3 quote process, the first stage

will be a clearing and clean up, followed by said contractor coming in regularly to

maintain over hanging trees, cleaning of verges and bushy overgrowth, improving the

forested short-cut area.

The committee member responsible for Environmental / Urban Management, will

receive a regular report of what has been done and will report back to the Board at

Board meetings.

4.7. Social Responsibility

The CID will coordinate social intervention actions with the various NGO's and social

improvement organisations in the area (including the Hout Bay Partnership) to assist in

the development of a comprehensive strategy for addressing social issues in

conjunction with the City of Cape Town, Dir. Social Development and all relevant

social welfare organisations and institutions.

Once a Social Intervention Plan has been finalised the Overkloof CID management

will assist with implementing the social rehabilitation wherever possible. Social

intervention and development can only be achieved by offering unemployed people

an alternative. The employment opportunity programme offered by the urban

management process will assist in this task.

4.8. Conclusion

It is the opinion of the Steering Committee that the benefits of having a CID in

Overkloof will outweigh the additional levies that residents of the area will have to

pay. This opinion appears to be shared by the majority of the respondents to the Urban

Management Survey. It is envisaged that through the implementation and proper

management of the Business Plan set out in this document, Overkloof can be restored

to a peaceful, safe and caring community suburb.

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5. Budget

A CID is governed by the Companies Act (71 of 2008) and manages its own finances

and appoints its own auditors. The Audited Annual Financial Statements (AFS) form

part of the City's consolidated AFS, which are reviewed by the Auditor-General. In

addition, monthly financial reports are submitted to the City to monitor and to ensure

that expenditure is incurred according to the budget. All CIDs have to submit the

Chairman's report and AFS to the relevant Sub Council, within three months of their

AGM, for ratification by the Members.

The City pays the CID a monthly amount equivalent to one-twelfth of its approved

budget less 3% retained by the City as a provision for bad debts. The provision for bad

debts is kept in a ring-fenced account for the CID. This provision is compared with the

arrears as at the end of the financial year. When the latter is less than the provision for

bad debts, 75% of the difference is paid to the CID as per a Finance Agreement

concluded between the City and the CID.

The CID sets its own budget according to input from its members as per the approved

five-year Business Plan. Each year, the CID board has to submit a detailed annual

budget to the City as approved by the City for the period commencing on 1 July

effective from the first year and ending on 30 June of the last year of the term. The

proposed budget may not deviate materially from the approved business plan. The

proposed 5 year budget is attached hereto as Annexure A.

Annexure A – 5 Year Budget See overleaf

Form 2

INCOME R R R R RRevenue - Add. Rates -410 000 100.0% -434 600 100.0% -460 676 100.0% -488 317 100.0% -517 616 100.0%Other: Specify - 0.0% - 0.0% - 0.0% - 0.0% - 0.0%

TOTAL INCOME -410 000 100.0% -434 600 100.0% -460 676 100.0% -488 317 100.0% -517 616 100.0%

EXPENDITURE R R R R RCore Business 246 000 60.0% 260 760 60.0% 275 770 59.9% 291 680 59.7% 308 545 59.6%Cleansing services 20 000 21 200 22 472 23 820 25 250 Environmental upgrading 20 000 21 200 22 472 23 820 25 250 Law Enforcement Officers - - - - - Public Safety 20 000 21 200 22 472 23 820 25 250 Public Safety - CCTV monitoring 156 000 165 360 175 282 185 798 196 946 Social upliftment 20 000 21 200 22 472 23 820 25 250 Urban Maintenance 10 000 10 600 10 600 10 600 10 600

Depreciation 4 965 1.2% 16 951 3.9% 30 134 6.5% 41 867 8.6% 52 631 10.2%Repairs & Maintenance 2 234 0.5% 4 897 1.1% 6 471 1.4% 7 164 1.5% 7 128 1.4%Interest & Redemption - 0.0% - 0.0% - 0.0% - 0.0% - 0.0%

General Expenditure 64 850 15.8% 68 741 15.8% 72 865 15.8% 77 237 15.8% 81 872 15.8%Accounting fees 18 000 19 080 20 225 21 438 22 725 Advertising costs 3 000 3 180 3 371 3 573 3 787 Auditor's remuneration 12 000 12 720 13 483 14 292 15 150 Bank charges 3 600 3 816 4 045 4 288 4 545 Computer expenses 6 000 6 360 6 742 7 146 7 575 Insurance 7 200 7 632 8 090 8 575 9 090 Marketing and promotions 4 200 4 452 4 719 5 002 5 302 Meeting expenses 3 000 3 180 3 371 3 573 3 787 Printing / stationery / photographic 1 750 1 855 1 966 2 084 2 209 Secretarial duties 2 500 2 650 2 809 2 978 3 156 Telecommunication 3 600 3 816 4 045 4 288 4 545

Projects 30 000 7.3% - 0.0% - 0.0% - 0.0% - 0.0%Rehabiliation of POS 30 000 - - - -

Capital Expenditure (PPE) 49 651 12.1% 70 212 16.2% 61 615 13.4% 55 719 11.4% 51 913 10.0%CCTV Cameras 49 651 50 212 41 615 55 719 51 913 Lighting - 20 000 20 000 - -

Bad Debt Provision 3% 12 300 3.0% 13 038 3.0% 13 820 3.0% 14 649 3.0% 15 528 3.0%

TOTAL EXPENDITURE 410 000 100.0% 434 600 100.0% 460 676 100.0% 488 316 100.0% 517 616 100.0%

(SURPLUS) / SHORTFALL 0 -0 -0 -0 0

GROWTH : EXPENDITURE N/A 6.0% 6.0% 6.0% 6.0%

OVERKLOOF SRA5 YEAR BUDGET AS PER BUSINESS PLAN

2018/19 2019/20 2020/21 2021/22 2022/23

Annexure B - Implementation Plan See overleaf

of 10

OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT (OCID)

IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS

No.

ACTION STEPS RESPONSIBLE FREQUENCY

per year

DURATION IN WEEKS, MONTHS OR YEARS PERFORMANCE INDICATOR COMMENTS

Y1 Y2 Y3 Y4 Y5

1.1

Apply for tax exemption OCID Board

Once at

Inception

Phase

1 N/A N/A N/A N/A Receipt of Tax Exemption

Certificate

Competitive process with

quotes

1.2 Annual CIPC compliance (company

secretary)

- Annual returns

- New Board members

- Auditors

OCID Board Annually, as

required 1 1 1 1 1

OCID NPC issued CIPC

company registration

documents

1.3

VAT reconciliation / tax returns and

annual tax clearance certificate OCID Board Annually 1 1 1 1 1

CIPC Annual Submissions

lodged. SARS Vat and Tax

Clearance certificates

issued.

1.4 OCID Administrative and

Bookkeeping

OCID Board Ongoing

Daily

OCID Administrative and

Bookkeeping contractor

appointed.

1.5

Convene Annual General Meeting OCID Board Annually

Members

meeting

within 6

months of

NPC

Registration

1 1 1 1

Meeting to report OCID

performance to members

and present AFS. Signed

Minutes of AGM

- Confirm AFS

- Appoint auditor

- Appoint company

Secretary

- Elect Directors

- Approve next year’s

Budget and

Implementation Plan

1.6

Appoint Service Providers OCID Board 3 year

contract 1 N/A N/A 1 N/A

Signed Service Contracts

with appointed service

providers (3 years)

- Urban Management

- Security / CCT monitoring

- Auditors

- Bookkeeper

1.7 Convene Board Meetings to report

on CID implementation plan progress

which includes management

accounts and operations reports per

portfolio

OCID Board Monthly 12 12 12 12 12 Signed Minutes of Monthly

board meetings.

1.8 OCID Business Plan performance

mid-year review. OCID Board Annually 1 1 1 1 1

Business Plan performance

mid-year review submitted

to CCT by 31 January

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS (CONTINUED)

No.


per year


Y1 Y2 Y3 Y4 Y5

1.9

Renewal Application for CID to City

of Cape Town CID unit OCID Board

Fourth Year of

this Five Year

Business Plan

N/A N/A N/A 1 N/A

OCID Term 2 Business,

Plan approved by Members

at AGM submitted to CCT

for approval

1.10 Mid-Year OCID Budget Review OCID Board

Month Six of

Financial Year 1 1 1 1 1

Submit to CCT by latest 31

January

1.11 Develop a Website to communicate

relevant CID and OCID information

to members

OCID Board Ongoing Live OCID website

containing CID and OCID

information

1.12 Successful day-to-day management

and operations of the OCID OCID Board Ongoing Daily

Submit monthly reports to

the OCID Board of Directors

by Portfolio Directors

1.13 Manage and monitor the C3

notification Process. OCID Board

Ongoing

Daily

Complete reports of C3

notifications and monitor

existing issues.

1.14 Financial reports to CCT. OCID Board 12 12 12 12 12 12

Submit reports by 15th of

each month to CCT.

1.15

Communicate OCID Arrears List. OCID Board 12 12 12 12 12 12

Observe and report

concern over outstanding

amounts

1.16 Build working relationships with Sub

Council Manager and relevant CCT

department that deliver services in

the OCID.

OCID Board

Ongoing

Successful and professional

relationships with sub-

council management and

officials resulting in

enhanced communication,

cooperation and service

delivery.

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS

(CONTINUED)

No.


per year


Y1 Y2 Y3 Y4 Y5

1.17 Communicate with residents and

property owners.

• Newsletters

• Website

• Emails

• Facebook

• Whatsapp

• Meetings

OCID Board Ongoing

Keep residents and property

owners informed.

1.18 Feedback to Members OCID Board

1 1Y 1Y 1Y 1Y 1Y

AGM, quarterly newsletters,

social media feedback

1.19

Collect from community input for the

Integrated Development Plan (IDP). OCID Board

1 1Y 1Y 1Y 1Y 1Y

Submit input to the IDP

report Annually to Sub-

Council Manager.

1.20

Collect from community input to the

Capital Budgets and Operational

Budgets of CCT

OCID Board

1

1Y 1Y 1Y 1Y 1Y

Submit input on Capital /

Operating Budget Annually

to Sub-Council Manager as

part of the City’s public

participation process of the

City’s Budget.

1.21

Promote and develop OCID NPC

membership. OCID Board

1

1Y 1Y 1Y 1Y 1Y

Ensure application for

membership is displayed

prominently on the website

and that membership list is

up to date

1.22 Audited Financial Statements OCID Board

1 1Y 1Y 1Y 1Y 1 Y

Submit AFS to CCT by 31

August annually

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023 PROGRAM 1 – MANAGEMENT, COMMUNICATION & OPERATIONS

(CONTINUED)

No.


per year


Y1 Y2 Y3 Y4 Y5

1.23 Represent the OCID community at

various forums.

OCID Board

Ongoing

Liaise with different forums

and address matters that

have or can have an

impact on the OCID area,

property owners and

residents. Successful and

professional relationship

resulting in enhanced

communication,

cooperation and service

delivery

1.24 Submit Management Report and AFS

to local sub council OCID Board

1 1Y 1Y 1Y 1Y 1Y Within 3 months of AGM

1.25 Evaluation of Service Providers OCID Board Ongoing

Submit monthly report to

Board

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IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 2 – SECURITY / PUBLIC SAFETY INITIATIVES No.


per year


Y1 Y2 Y3 Y4 Y5

2.1

Develop a Security Management

Strategy with clear deliverables and

defined performance indicators to

guide safety services by the

appointed service provider and

evaluate levels of service provided.

OCID Board /

Security Service

Provider

Revise as often

as required

but at least

quarterly

3M 3M 3M 3M 3M

Documented Security

Management Strategy with

clear deliverables and

defined performance

indicators to guide safety

services by the appointed

service provider and

evaluate levels of service

provided.

This is done comprehensively

when a new Service

Provider is (re)appointed

and then modified

continuously.

2.2 Liaise with the relevant role players of

HBNW,

SAPS, Security Agencies when

required

OCID Board Ongoing

2.3 Determine the Public Safety Patterns

of the CID area in conjunction with

HBNW and the SAPS.

OCID Board /

Security Service

Provider

Ongoing

Incorporate in Security

Management Strategy Plan.

2.4 Determine strategies by means of an

integrated approach to address /

increase public safety

OCID Board /

Security Service

Provider Ongoing

Incorporate in Security


2.5 In liaison with other security role

players, HBNW and the South African

Police Service, identify current security

and policing shortcomings and

develop and implement effective

Public Safety strategy.

OCID Board /

Security Service

Provider

Ongoing Incorporate in Security


2.6 Maintain a virtual office for members

and residents of the CID to request

security assistance or report

information.

OCID Board /

Security Service

Provider

Ongoing Virtual office

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 2 – SECURITY / PUBLIC SAFETY INITIATIVES (CONTINUED) No.

ACTION STEPS RESPONSIBLE

FREQUENCY

per year

DURATION IN WEEKS, MONTHS OR YEARS

PERFORMANCE INDICATOR COMMENTS Y1 Y2 Y3 Y4 Y5

2.7 Deploy the appointed security

resources accordingly

OCID Board /

Security Service

Provider

Ongoing Effective safety and security

response in the OCID.

2.8 Assist the police through participation

by OCID in the local Police sector

crime forum and HBNW when

required.

OCID Board /

Security Service

Provider

Ongoing Incorporate feedback and

information in security and

safety initiatives of the OCID

Report on any security

information of the OCID to the

HBNW and CPF.

2.9 Monitor and evaluate the security

strategy and performance of all

service delivery on a monthly basis.

OCID Board /

Security Service

Provider / SAPS

Ongoing Report findings to the OCID

Board with recommendations

where applicable.

2.10 Regular site visits to Contract security

Control Room.

OCID Board /

Security Service

Provider

Ongoing Project Plan Monitor and

evaluate on a regular basis

with progress report to the

OCID Board.

2.11 Installing of CCTV Cameras @ new hot

spots and maintaining existing CCTV

cameras.

OCID Board/

Security Service

Provider

Ongoing Project Plan Monitor and

evaluate on a regular basis

with progress report to the

OCID Board.

2.12 Regular Security Reports from

Contract Security Company

Security Service

Provider

Daily, Weekly 1W 1W 1W 1W 1W Report findings to the OCID

Board with recommendations

where applicable. Provide

feedback to forum meeting.

Incorporate into monthly

management report to

OCID

Board

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 3. URBAN ENVIRONMENTAL MANAGEMENT

No.


FREQUENCY

per year



3.1 Identify problem areas with respect

to:

missing drain covers / cleaning of

drains

maintenance of road surfaces;

sidewalks

cutting of grass / removal of

weeds

road markings / traffic signs

OCID Board Ongoing

Urban management plan

with clear deliverables and

defined performance

indicators to guide delivery.

3.2 Identify and report on burst water

pipes, storm water drains leaking,

potholes. Work closely with the City to

repair and upgrade pavements,

curbing and drainage when needed.

OCID Board Ongoing

Record and log of

reports via the C3

notification process

3.3 Monitor and help combat illegal

dumping

OCID Board Law

Enforcement

Officers

Ongoing Removal of illegal dumping

as required and working with

law enforcement against

transgressors

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 4 – CLEANSING

No.


per year


Y1 Y2 Y3 Y4 Y5

4.1 Conduct and promote clean-up and

sustainable development projects in

the CID.

OCID Board Ongoing Improved neighbourhood

cleanliness

4.2

Appoint contractor(s)to conduct,

supplementary cleaning and

maintenance services in the CID

OCID Board Ongoing Improved neighbourhood

cleanliness

Refer to 5.2 of Program 5

4.3 Appoint a service provider. The first

stage will be clearing of alien

vegetation where possible and a

clean-up project followed by said

service provider coming in regularly to

maintain over hanging trees, cleaning

of verges and bushy overgrowth,

improving the forested short-cut area

OCID Board 2 6M 6M 6M 6M 6M Regular report of what has

been done and will report

back to the Board at Board

meetings

Preference will be given to

subcontractors employing

unemployed local persons,

possibly in conjunction with

the Hout Bay Partnership as

part of the Overkloof CID

Social Responsibility

Program.

of 10


IMPLEMENTATION PLAN

01st July 2018 – 30th June 2023

PROGRAM 5 – SOCIAL

No.


FREQUENCY

per year



5.1

Establish relationships and form

partnerships with existing local social

organisations

OCID Board Ongoing

Social Development plan

with clear deliverables and

defined performance

indicators to guide delivery.

5.2 Work with selected NGO's (e.g. the

Hout Bay Partnership) to provide

labour for supplementary services

and / or projects OCID Board/

NGO Project

Manager

Ongoing Labour for supplementary

services provided by NGO's

Refer to 4.2 of Program 4

of 10


IMPLEMENTATION PLAN

PROGRAM 6 – MARKETING No.


FREQUENCY

per year



6.1

Provide and promote information

about OCID initiatives and events

to the community through

developing and updating

Website

Newsletters

Social media

OCID Board Ongoing

Publish quarterly

newsletters. Update and

maintain current website.

Regular social media

updates

6.2

Promote OCID by means of

branding where possible. OCID Board Ongoing

Clearly identifiable OCID

branding visible in the

Overkloof area

6.3 Organise community centred social

events e.g. dinners

OCID Board Ongoing Successful delivery and

hosting of community events

Annexure C - Report on the outcome of the Urban Management Survey See overleaf

Overkloof Urban Management SurveyAugust 2017

APPROACH

Online survey using Survey Monkey

85 email invitations sent to all residents on database

28 responded to direct email invitations

Survey link also distributed via WhatsApp and Facebook groups

24 responded to link

In total we received 43 completed responses. These responses came from 38 different households in Overkloof. As there are 67 rateable properties this represents a response rate of 57%

OWNERSHIP STATUS

84%

9%

7%

0% 20% 40% 60% 80% 100%

Home owner

Tenant

Other

TOTAL RESPONDENTS 52

TOTAL COMPLETE 43

N=43

Average tenure of a resident in Overkloof

14 Years

Owner: 15 yearsTenant: 7 yearsOther: 12 years

WHICH OF THESE BEST DESCRIBES YOU:

“Other” residents includes secondary

resident on property and Candlewood owner.

GENERAL

GENERAL SATISFACTION WITH CURRENT SERVICES, MAINTENANCE, STANDARDS AND OVERALL MANAGEMENT.

2%

28%

56%

14%

0% 10% 20% 30% 40% 50% 60%

Fairly dissatisfied

Neither satisfied nor dissatisfied

Fairly satisfied

Very satisfied

N-=43

Service, Maintenance, Standards and Overall management

IN GENERAL MOST RESIDENTS OF OVERKLOOF ARE FAIRLY SATISFIED WITH THE CURRENT SERVICE, MAINTENANCE AND OVERALL MANAGEMENT STANDARDS IN OVERKLOOF.

FUTURE SERVICE IMPROVEMENTS AND ADDITIONAL BENEFITS CONSIDERED TO BE OF MOST VALUE AND IMPORTANCE

14%

9%

2%

5%

7%

5%

5%

2%

18%

35%

33%

25%

23%

20%

25%

7%

45%

26%

35%

41%

36%

39%

25%

23%

23%

23%

26%

28%

30%

32%

34%

45%

66%

73%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Making representations to the City Council on planning decisions

Better clearing away of litter, dumped vegetation, etc.

Better protection of the natural environment

Improved co-ordination with city service departments

Regular patrols

Inspection and reporting of potholes, water leaks and roadhazards

A crime database and planning of safety measures

Rapid vehicular security incident response

Continued monitored security cameras at vulnerable entry points

Not important Low importance Moderate importance High importance Very high importance

SECURITY ISSUES ARE CONSIDERED MOST IMPORTANT, BUT INSPECTION AND REPORTING OF POTHOLES, WATER LEAKS AND HAZARDS ARE ALSO IN THE TOP 5.

FUTURE SERVICE IMPROVEMENTS AND ADDITIONAL BENEFITS CONSIDERED TO BE OF MOST VALUE AND IMPORTANT (cont.)

7%

5%

21%

30%

7%

5%

7%

9%

5%

16%

7%

30%

18%

9%

11%

18%

14%

20%

35%

41%

14%

25%

27%

18%

39%

25%

41%

30%

34%

21%

11%

41%

48%

18%

32%

14%

12%

14%

14%

16%

16%

18%

18%

20%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Improved maintenance and rehabilitation of public openspaces in Overkloof.

Involvement with the broader Hout Bay communityinitiatives

Traffic control and necessary speed humps within the area

Better sidewalk maintenance and development

Improved availability of emergency medical services

Improved lighting in high risk areas (not general streetlighting)

Helping City Council to manage and enforce buildingplanning and property sub-division norms

Bush and alien vegetation clearing where possible.

Addressing of general pollution issues affecting Overkloofresidents

Not important Low importance Moderate importance High importance Very high importance

N=43

PUBLIC SAFETY

HOW WOULD YOU RATE THE OVERALL SECURITY SITUATION IN OVERKLOOF

N=43

OVERALL MOST RESIDENTS OF OVERKLOOF THINK THE SECURITY IN OVERKLOOF IS GOOD.

5%

9%

33%

51%

2%

0% 10% 20% 30% 40% 50% 60%

Don’t' know

Poor

Average

Good

Excellent

FREEFORM RESPONSESOTHER PUBLIC SAFETY ISSUES NEEDING ATTENTION

We need to discourage random people from walking around, begging, and "emptying" refuse bins. In the current situation one can never be sure if they are "scouting"

Trees in open area need trimming

I wish our children could feel safe enough to walk around freely!

Dry bush clearing/fire hazards. Dangerous trees that need to be felled on the public open space in Overkloof

Hout Bay is greatly affected by what happens in IY. The situation there is out of control on many levels: pollution, density, environmental damage, hygiene etc.

Safety along pipe track

Areas to walk or cycle

Evacuation assistance due to limited roads out of the valley. (The recent riots highlighted our vulnerability in HB)

Clearing over-hanging branches on trees near Roads in preparation for when storms hits.

not enough communication and net working with neighbours

Lighting, pipe track

Access to Overkloof from Main Road

CLEANING

PROBLEMS WITH REFUSE AND / OR RECYCLING COLLECTION SERVICE?

6%

77%

6%

6%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Other, please specify

No problems

Late collection

Mess left behind

Damaged bin

Unacceptable behaviour

MOST RESIDENTS ARE NOT EXPERIENCING PROBLEMS WITH THE REFUSE COLLECTION SERVICE, FOR THE FEW THAT DO THE BIGGEST PROBLEMS ARETHE MESS LEFT BEHIND AND LATE COLLECTION OF BINS AND GARBAGE.

OVERALL CLEANLINESS OF YOUR AREA

84% OF RESPONDENTS FEEL THAT THE CLEANLINESS OF THE OVERKLOOF AREA IS GOOD OR EXCELLENT. A CONCERN IS ILLEGAL DUMPING IN PUBLIC SPACES OF GARDEN REFUSE AND BUILDERS WASTE. OTHER CONCERNS INCLUDE DOGS RAIDING BINS AND BIN DIGGERS

N=43

0%

16%

72%

12%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Poor

Average

Good

Excellent

FREEFORM RESPONSESOTHER CLEANING, DUMPING, LITTER RELATED ISSUES THAT NEED ATTENTION

Yes. There seems to be constant littering -throwing away of empty beer cans/bottles and other drinks - at the bottom of Chestnut, where the forest is

The public open space is sometimes used to dump felled tree branches. There is an accumulation of litter too. There is a lot of human and dog faeces is one area of the public open space

Not really, I think its a matter of people taking responsibility for their space.

Only near building sites

Sidewalk dumping

Dogs raiding the bins when out for collection

Not in our area. Some concerns in the broader

Hout Bay area (dumping on empty plots)

Yes the illegal dumping of garden vegetation in the small forest at the start and end of the hairpin bend. As well as the loose gravel lying on the roads as a result of the numerous potholes which just accumulates and never gets removed.

Garden refuse being dumped in public open space upper Chestnut avenue

"Garden refuse often dumped on public servitude. I suspect it is being dumped by some Overkloof residents!"

In the past yes - dumping of builders sand slightly contaminated with rubble and weeds. Not recently. I pick up any visible litter on a daily basis along the pipe track (daily walk).

TRAFFIC

STANDARD OF TRAFFIC AND ROAD SIGNAGE, STREET NAMES, AND ROAD MARKINGS

9%

40%

49%

2%

0% 10% 20% 30% 40% 50% 60%

Poor

Average

Good

Excellent

N=43

RESIDENTS ARE DIVIDED ON TRAFFIC SIGNAGE – WITH 49% REGARDING IT AS POOR OR AVERAGE.

FREEFORM RESPONSESOTHER TRAFFIC PROBLEMS

Getting onto Main Road in morning traffic is a nightmare and can become dangerous

Access to Main Rd

Access to main rd., Taxi's using bottom access to main road as a turning circle

Well, our main road can't heavily congested at times. Often by trucks and other vehicles breaking down on Constantia Nek. This makes it difficult for Armed Response and Emergency Vehicles to get to homes if needed. Due to the lie of the land this seems to be difficult to solve.

Dangerous Main Road exit

Busy main road leads to aggressive driving when people try join from two Overkloof access roads. Would like traffic control system of some sort. Noise pollution also an issue from main road

Accessing main road from Northoaks

Access to Main Road from Chestnut and Blackwood at peak hours

Waiting to turn-off from Main Rd onto Chestnut drive. impedes the flow for Main Rd. Not a big concern,

mainly an inconvenience for those behind you.

Exit onto Main Road any time of day

Access from Chestnut onto Main especially during peak times, soon to be intensified by proposed Appelgarth development

Speeding on Hout Bay main road, especially the two k's down into the valley from Constantia Nek is a terrifying problem which has resulted in countless accidents and deaths. I have seen countless speed traps along straight section of Roads Drive and Llandudno, but in the almost 28 years of living in Hout Bay, I have never once seen any speed traps on that Constantia Nek stretch or anywhere along Hout Bay Main Road for that matter. It seems to be unregulated speed.

Access!!

Not feeling great about the entry exit point of new Appelgarth Estate.

ACCESS TO MAIN ROAD

FREEFORM RESPONSESOTHER TRAFFIC PROBLEMS

Overgrown vegetation on the hairpin bend of Chestnut Drive, overgrown vegetation (blocks your visual) at the intersections of Chestnut and Bridoon, and Chestnut and Blackwood as well as the stop sign is damaged (bent) at the intersection of Chestnut and Bridoon

Clearing out drainage ditches' more often.

VEGETATION AND CLEANING PEDESTRIAN AND OTHER ROAD USERS

Need a road name sign for Blackwood Close as everyone looking for Blackwood Close always ends up in Blackwood Drive!

warning of steep roads for delivery vehicles

Northoaks road bend by Estate - major head on collision waiting to happen

Better warning on the dangerous winding main road.

warning signs before Chestnut drive

WARNING AND OTHER SIGNS

Kids skateboarding on blind corners and parents encouraging this by dropping them off to skateboard on hills with blind corners

No more than I would imagine to be acceptable - occasional children on bikes, skateboards, motorbikes

I also think the pedestrian crossing for children near the cemetery is very dangerous. It is difficult to identify if you are not aware of it. Perhaps a foot bridge or pedestrian traffic light would be a good idea there?

Corner Northoaks & Main might benefit from a pedestrian crossing robot to slow down traffic, especially motorcycles turning. There have been many accidents & many more near accidents that can be avoided

IS SPEEDING A PROBLEM IN OVERKLOOF?

MOST RESIDENTS DON’T THINK THERE IS A PROBLEM IN OVERKLOOF. THOSE WHO SAID THERE IS A SPEEDING PROBLEM FREQUENTLY HIGHLIGHTED CHESTNUT DRIVE AS AN AREA OF CONCERN.

N=43

26%

47%

28%

0% 10% 20% 30% 40% 50%

Yes

No

Don't know / Unsure

The main area for concern is on Chestnut Drive specifically the bends close to Main

road and Roan.

FREEFORM RESPONSESPLEASE ELABORATE ON WHERE YOU THINK THE SPEEDING PROBLEMS ARE People with powerful cars speeding up and down Chestnut drive

Kids on skate boards disregarding any traffic laws and leaving terrible scars and marks on the tar

Cars fly up hairpin bend of chestnut drive...only a few people but it only takes one fatal accident..

Bottom entry road, vehicles coming around the first bend by Roan

Pipe track, a boom at the entrance would be great!

Speeding over the chestnut hill

Main road on the chestnut drive bend, vehicles going too fast down the hill

Chestnut avenue down towards Roan intersection

Lower straight stretch of Chestnut Drive (No.5 to No.15 Chestnut)

Dangerous Main Road exits

IS ENOUGH PROVISION MADE FOR...

18%

9%

25%

No; 43%

No; 34%

No; 45%

25%

32%

16%14%

25%

14%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Non-Motorised Transport(bikes, wheelchairs,

skateboards)

Disabled People (verges,entrances)

Pedestrians

Yes No Not applicable Don't know / unsure

A SIGNIFICANT PROPORTION OF RESIDENTS FEEL THAT NOT ENOUGH PROVISION IS BEING MADE FOR PEDESTRIANS AND NON-MOTORISED TRANSPORT. ACCESS FOR DISABLED PEOPLE IS ALSO A CONCERN

ALTHOUGH LESS SO THAN THE OTHER TWO CATEGORIES.

N=43

FREEFORM RESPONSESNON-MOTORISED TRANSPORT PROBLEM AREAS

One has to walk in the street. Pavements are not accessible or are maintained by the owners. This in turn is somewhat hazardous to pedestrians/hikers

Cars go to fast, lots of kids around, accident will happen!

No cycle tracks for children

Absence of pavements & cycling lanes makes cycling hazardous

On the main road

Unsafe access to main road, no cycle lane once on main road

Thinking of lack of shoulder areas for bikes. Always concerned about the safety of the kids on skate boards.

No pavement for bikes or pedestrians

Children using roads for skateboarding into on coming traffic. Especially any downhill areas

cyclists make main road very dangerous

No sidewalks in most of Overkloof

no wide paths, sidewalks

Nice if the skate-borders had a spot that was safe for them.

No provision for safe cycling and skateboarding

No actual verge for disabled other than road surface itself. Also very steep entrance on both sides

FREEFORM RESPONSESDISABLED PEOPLE PROBLEM AREA PROBLEM AREAS

There are no areas covered for the use of disabled people

No pavements

Main Road

Zero accessibility for wheelchairs

No pavements

No pavement for wheelchair

No sidewalks and ramps"

No provision for disabled people

No actual verge for disabled other than road surface itself. Also very steep entrance on both sides

FREEFORM RESPONSES:PEDESTRIAN PROBLEM AREAS

Pedestrians have to walk in the road but this is not really a problem in our quiet suburb

No pavements

'Some' streets could have better pavements or demarcated paths

No pavements

pedestrians with dogs are forced to walk on tarmac

Main Road

On the main rd.

Domestic and day labourer workers as they go to and from Main Rd could use safer routes. They typically walk in the street and difficult to see around a blind curve.

Inadequate paving

No sidewalks

No pedestrian pathways along and through public servitude

Mentioned in earlier post. 'Invisible' pedestrian crossing which children rely on at the cemetery.

WHAT KIND OF EVENTS WOULD YOU LIKE TO SEE?

14%

35%

51%

0% 20% 40% 60%

No

Don't know

Yes

MOST RESPONDENTS ARE IN FAVOUR OF HOSTING SOCIAL EVENTS. TOP SUGGESTION WAS DINNERS AND GET-TOGETHERS FOLLOWED BY FRESH FOOD MARKETS AND CULTURAL EVENTS. OTHER SUGGESTIONS

INCLUDE PUB/ QUIZ NIGHTS, STREET BRAAIS AND EDUCATIONAL EVENINGS.

N=43

SOCIAL EVENTS

WOULD IT BE USEFUL TO HAVE EVENTS IN ORDER TO BUILD A COMMUNITY SPIRIT?

23%

9%

9%

9%

23%

27%

86%

0% 20% 40% 60% 80% 100%


Art events

Formal meetings

Business promotions

Cultural events

Fresh food markets

Dinners and get-together's

SOCIAL EVENTS (CONT.)

WHILE MORE RESPONDENTS FEEL THAT A COMMUNITY WEBSITE WOULD BE USEFUL TO PROMOTE OVERKLOOF, RESIDENTS IN GENERAL ARE DIVIDED ON THE ISSUE.

N=43

40%

30%

30%

0% 10% 20% 30% 40% 50%

Yes

No

Don't know

USEFULNESS TO HAVE OUR OWN WEBSITE SO THAT WE CAN PROMOTE OVERKLOOF.

FREEFORM RESPONSES:SOCIAL ISSUES THAT NEED ATTENTION

Dog and cat picture registry as so many get lost!

Websites are costly. The money could be better spent as well as there is no really a need for Overkloof to have one.

Include Candlewood since they are so adjacent and more relevant to Overkloof in many ways.

Through years of criminal activity in the area, where being robbed repeatedly by individuals who without exception have been local residents, is not a recipe for social cohesion. Organisations whose goal it is, to uplift disadvantaged communities need to be more productive. In our country with a history of inequality, this always be at the root and heart of the problems. Until serious attention is paid to uplifting poor communities, crime in affluent areas will never be satisfactorily reduced. Expanding communities where there is not a corresponding access to education/work/healthcare is short-sighted. Desperate locals will continue to turn their attention to local 'atm's'.

Owners should give staff lifts home

ENVIRON-MENTAL

HOW WOULD YOU DESCRIBE THE PUBLIC SPACES IN OVERKLOOF?

21%

28%

23%

19%

7%

2%

0% 5% 10% 15% 20% 25% 30%


Clean but bland

Unkempt and dirty

Quiet and peaceful

Attractive

Welcomming and interactive

N=43

FREEFORM RESPONSES:DESCRIBE PUBLIC SPACES IN OVERKLOOF

Full of blue gum trees, could do much more with the space

A bit unkempt but this adds to the country feel of the area. We don't want to live in a Singapore type environment ?

To be honest I do not know of any such areas.

Not sure where they are

Wooded area requires tidying up

Not many public spaces

Stopped going to the one public space, the beach which I used to enjoy, due to filth and dog rule limitations.

Could attract squatters

SATISFACTION WITH THE MAINTENANCE OF THE GARDEN VERGES/EDGES/BORDERS

35%

40%

26%

Yes No Don't know

N=43

FREEFORM RESPONSES:MAINTENANCE OF GARDEN VEREGES/EDGES/BORDERS

Not cleared often enough

W4 pay rates but there is never anyone doing maintenance work in the area

Never seen them doing verges?

I see very little being done.

City does not maintain the public open space. I seldom see the City doing any work in Overkloof

In Blackwood Drive we have had an issue with bursting water pipes in the road for years now. It doesn't ever seemed to get solved properly.

the main road at end of Northoaks back to Chestnut is a continual mess

Irregular cleaning up. Fairly insensitive work (like throwing mud from the road onto plants on the

Alien vegetation is overgrown and a big fire hazard

no verges to talk of

Leaves, fallen trees/branches and alien vegetation never cleared along verges, when council "cleans up", literally all they do is sweep leaves and pine needles from gutters

Potholes, broken drains, overgrown trees

RATING OF GENERAL MAINTENANCE AND UPKEEP OF OVERKLOOF

32%

31%

27%

32%

49%

38%

36%

50%

45%

32%

30%

31%

23%

24%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Maintenance of parks, public facilities and spaces,streams, natural elements and landscaping i.e. grass,

trees flowers, parks etc.?

Maintenance of infrastructure such as water supply,storm water drains, and street gutters?

Quality and the maintenance of the roads in Overkloof?

Positioning and maintenance of trees in Overkloof?

Maintenance and upkeep of the open areas inOverkloof?

Poor Average Good Excellent

MUCH MORE CAN BE DONE TO MAINTAIN OPEN AREAS IN OVERKLOOF. POSITIONING AND MAINTENANCE OF TREES CAN DO WITH SOME IMPROVEMENT WHILE RESIDENTS ARE INDIFFERENT ON STORM WATER DRAIN, STREET GUTTER, PARKS AND OTHER

FACILITIES. HALF OF THE RESIDENTS FELT THAT THE QUALITY OF ROAD MAINTENANCE IN AVERAGE AT BEST.

N=43

NOISE POLLUTION IN OVERKLOOF

THE MAJORITY OF RESIDENTS DID NOT PERCEIVE NOISE TO BE A PROBLEM – BUT FOR SOME IT IS A CONSTANT ISSUE.

N=43

19%

77%

5%

Yes No Don't know

NOISE POLLUTION IN THE AREA AT WHICH TIMES THIS PROBLEM USUALLY OCCUR

75%

13%

0%

13%

0%

0%

0% 20% 40% 60% 80%

Constantly

During working hours

Late afternoons

Evenings

Night-time

Early hours

FREEFORM RESPONSES:ENVIRONMENTAL ISSUES NEEDING ATTENTION

Maintenance of "green lungs"

Just litter. Glass bottles in particular in open spaces

I live on the top end of Blackwood Drive. My property backs up onto council land which is a gumtree forest. Fundamentally I am grateful for this first as it provides protection from the wind in summer. At the same time it represents quite a fire hazard. I feel that some clearing here would be good. Also there one or two tall trees that if they came down would probably crush my house/roof.

Main Rd traffic noise

DROUGHT!

Remove all the blue gums and aliens. Restore the natural fynbos.

The illegal garden refuse dumping in the forest on the hairpin bend on Chestnut Drive

Controlled alien vegetation removal and litter

gardens on verges, planting of lemon trees on verges

Alien vegetation needs better control

Yes. I have absolutely no trust in local authorities to consider environmental issues as relevant and to be factored into the major development taking place. It seems to be isolated battles against what are regularly underhanded initiatives to place development ahead of sensitive and even threatened species and environments, such as lack of/corrupt EA's.

Alien Trees

Some owners turn on too many lights at night. When did you last see an owl?

FREEFORM RESPONSES:ISSUES OR PROBLEMS MOST CONCERNED ABOUT

Crime

crime -- you just never know if you are going to next

Crime prevention

Security. Vulnerable areas like Apple Garth and pipe track

Pipe track, lack of security presence

Security in general and the safety of children playing outside

Fire and crime.

Mainly security issues

Recent crime in Overkloof

Public protests in Hout Bay

Biggest concern is security

The traffic on the Main Road with all the trucks

Crime, road noise, cell phone reception, lack of fibre

connectivity.

Security

Vulnerability of the pipe track

The abysmal conditions of the road stuff; specifically Chestnut Drive. The vulnerability of houses bordering the pipe track to criminal attacks.

Access from pipe track - seems relatively easy for criminals to enter

Safety

Few responding to home alarm triggers.

Home invasions!

Crime - Feeling under threat. We are permanently frightened on our property. We are no longer able to leave anyone alone on the property.

Security and crime

CRIME, SECURITY AND SAFETY

FREEFORM RESPONSES:ISSUES OR PROBLEMS MOST CONCERNED ABOUT

Rubbish bins being left overnight on Thursdays. Very bad potholes

Maintaining the country feel of the area

Traffic management

The traffic on the Main Road with all the trucks

Nothing at this time

The pipe track must NEVER become a public road

Giant trees in private properties not only obstruct views (why we live here!?), consume vast quantities of water and pose a potential fire hazard

Maintenance of public open space

Lack of social contact with neighbours

Environment - The lack of trust in making long terms wise decisions to protect the environment.

Traffic access

OTHER

FREEFORM RESPONSES:FACTORS EFFECTING PROPERTY PRICES

Maintenance of homes, roads and services. Crime is also a big factor

Local newspaper article (11/8) refers. Influx of sub-economic housing into the area etc.

Crime

Crime statistics Negatively and Positively

General maintenance of houses and infrastructure. Probably crime prevention as well

Location and view is what sold this area to us

Crime, the quietness is a positive

High crime, unkempt public spaces = low value

Low crime, visible security initiatives, neat public spaces = high value

IY has become liability: a health and security

risk. This affects my property value greatly.

Poor security will drive down prices

Recent crime in Overkloof

Public protests in Hout Bay

Positive : secluded, quiet, scenic estate 'like' -great views

Negative : Security from robbery, home invasion etc. as well as potential of fire"

The increase of traffic in a scout of Main Road

Unsure

"Positively - secluded and quiet

FREEFORM RESPONSES:FACTORS EFFECTING PROPERTY PRICES (cont.)

(-) Crime, crime, proximity to IY (especially relevant now), traffic congestion and infrastructure maintenance.

(+) natural beauty and VIEWS, neighbourhood camaraderie, proximity of shops, beaches, wine farms, walks, Kirstenbosch gardens, Etc. etc.!

"Negative: Lack of management of ImizamoYethu. Sewerage contamination of the river and sea.

Positive: beautiful natural valley landscape. Big properties in Overkloof."

The threat of a new road on the pipe track

"Positive: the standard/condition of houses and their respective gardens.

Security

Positive - views, trees/wooded, outside of Hout

Bay central, not densely developed/large erfs

Again crime

Potential traffic problems with new Appelgarth dev

Wrong perception of the 'Squatters' as being a problem.

Ongoing development - without vision of matching infrastructure upgrades.

Expanding informal settlement without matching opportunities to meet the expanding needs of the expanding community."

Security, Traffic

Security and crime

TOP-UP LEVY: REASONABLE AMOUNT BY OWNERSHIP STATUS

8%

14% 14%17%

28%

8% 8%

3%

25% 25%

50%

0%

10%

20%

30%

40%

50%

60%

Other None Under R300 R301 - R400 R401 - R500 R501 - R600 R601 - R700 Over R701per month

Owner Tenant

THE MOST FREQUENTLY SELECTED AMOUNT CONSIDERED REASONABLE AMONG HOME OWNERS WAS R401 – R500 PER MONTH.

FREEFORM RESPONSES:OTHER COMMENTS

Could it be arranged to not allow refuse and recycling to be left overnight

My concern is...will the council actually improve services given that they seem to be unable to deal with their current workload.

Thank you for all your efforts to make Overkloof a better place to live in!

A big thank you for all those people directly involved in making Hout Bay safe and keeping it amazing.

Make a gated community in terms of access

While crime is a problem, I think we need to address this soberly, and with a community based focus. I believe a SRA will allow us to effectively do this

Thank you to all the active committee members

Would like better access to the mountain. Current servitudes are not respected. A park with indigenous vegetation would do wonders for this community.

The whole of Chestnut Drive needs to be re-tarred

I love Hout Bay, I think you almost everything you do for our community is great. I appreciate everything that is done for us to make our life pleasant.

Thank you to the steering committee and those involved in driving this.

use of more sophisticated equipment for crime control and prevention such as a drone.

No - except thanks for setting up this insightful and detailed survey.

THANK YOU

Report compiled with assistance from Dashboard Marketing Intelligence:

Annexure D - Erven

See overleaf

No ERF No No Street No ERF No No Street1 4238 1 BLACKWOOD CLOSE 35 4683 11 CHESTNUT DRIVE 2 4242 2 BLACKWOOD CLOSE 36 4684 13 CHESTNUT DRIVE 3 4240 3 BLACKWOOD CLOSE 37 4685 15 CHESTNUT DRIVE 4 4771 5 BLACKWOOD CLOSE 38 4686 17 CHESTNUT DRIVE 5 5076 7 BLACKWOOD CLOSE 39 4687 19 CHESTNUT DRIVE 6 5075 9 BLACKWOOD CLOSE 40 4714 20 CHESTNUT DRIVE 7 5072 10 BLACKWOOD CLOSE 41 4688 21 CHESTNUT DRIVE 8 5074 11 BLACKWOOD CLOSE 42 4713 22 CHESTNUT DRIVE 9 5073 12 BLACKWOOD CLOSE 43 4689 23 CHESTNUT DRIVE 10 5591 4 BLACKWOOD DRIVE 44 4712 24 CHESTNUT DRIVE 11 5590 6 BLACKWOOD DRIVE 45 4690 25 CHESTNUT DRIVE 12 4966 7 BLACKWOOD DRIVE 46 4710 26 CHESTNUT DRIVE 13 4779 8 BLACKWOOD DRIVE 47 4691 27 CHESTNUT DRIVE 14 4778 10 BLACKWOOD DRIVE 48 4709 28 CHESTNUT DRIVE 15 4236 12 BLACKWOOD DRIVE 49 4692 29 CHESTNUT DRIVE 16 4716 5 BRIDOON CLOSE 50 4708 30 CHESTNUT DRIVE 17 10056 5 BRIDOON CLOSE 51 4707 32 CHESTNUT DRIVE 18 5097 1 BRIDOON CLOSE 52 4693 33 CHESTNUT DRIVE 19 4706 2 BRIDOON CLOSE 53 4694 35 CHESTNUT DRIVE 20 4702 3 BRIDOON CLOSE 54 4695 37 CHESTNUT DRIVE 21 4705 4 BRIDOON CLOSE 55 4700 38 CHESTNUT DRIVE 22 4704 6 BRIDOON CLOSE 56 4696 39 CHESTNUT DRIVE 23 5647 7 BRIDOON CLOSE 57 4699 40 CHESTNUT DRIVE 24 9737 1A BRIDOON CLOSE 58 4697 41 CHESTNUT DRIVE 25 5648 5a BRIDOON CLOSE 59 4698 42 CHESTNUT DRIVE 26 4781 1 CEDAR CLOSE 60 4967 43 CHESTNUT DRIVE 27 5129 2 CEDAR CLOSE 61 4243 44 CHESTNUT DRIVE 28 5128 3 CEDAR CLOSE 62 4231 2 NORTH OAKS STREET29 4928 1 CHESTNUT DRIVE 63 4740 4 NORTH OAKS STREET30 4907 3 CHESTNUT DRIVE 64 4232 6 NORTH OAKS STREET31 4906 5 CHESTNUT DRIVE 65 7901 2A NORTH OAKS STREET32 5344 6 CHESTNUT DRIVE 66 4715 1 ROAN AVENUE 33 4681 7 CHESTNUT DRIVE 67 4717 2 ROAN AVENUE 34 4682 9 CHESTNUT DRIVE

Overkloof

OVERKLOOF COMMUNITY IMPROVEMENT DISTRICT Business...

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