Outsourcing industries in india
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Transcript of Outsourcing industries in india
OUTSOURCING INDUSTRY IN INDIA
PROJECT GUIDE
PROF. NEHA MEHTA
PRESENTED BYJULKA MAANIK CHANDER
2014-2015
What is OUTSOURCING ?• Contracting with another company or person to do a
particular thing.• Almost every organization outsource in some way.• The function to be outsourced is considered non-core to
business.• The firm that are providing the outsourcing services are
third-party providers.• Outsourcing takes many forms – most common forms are
ITO & BPO.• The process encompasses four stages.• Governed by Department of Information Technology under
Ministry of Communications and Information technology.
Five W’s of outsourcing.
• Who should outsource?
• Why should a company outsource?
• What should a company outsource?
• When should a company outsource?
• Where should a company outsource?
• Outsourcing industry has been responsible for boosting country’s economic growth
• Estimated to be worth about $52 Billion• BPO in india is worth $11 Billion• In 2010, a joint study conducted by GLOBAL
SERVICES , media platform for global BPO/IT industry and THOLONS – listed 6 indian cities among world top10 outsourcing destination
• Banglore, Mumbai, Pune, Delhi-NCR, Chennai & Hyderabad
• Employement to millions of people
Present scenario
Benefits
Cost SavingImprove Quality
Operational Expertise
Knowledge
Improved customer
satisfaction
Disadvantages
Compromising confidentiality
Loss of control
Yet to attain exceptional
quality
Dependency on third party
Less than anticaipated
Savings.
Threats
• China has proved to be the major threat. Cities like Beijing, Shanghai, Shenzen & Dalian
• China industry is worth $150.2 Billion
• Philippines and Malaysia have also taken outsourcing in big way.
• Philippines got a pool of quality talent that can compete and even excel against India
• Rising bill wage of IT Professionals and global financial meltdown is another threat
• The main difference between KPO & BPO is that BPO mainly deals with technical support, transaction processing, customer care, telemarketing etc and KPO is off-shoring of knowledge intensive business process that require specialized domain expertise.
• For such task KPO requires people with good education background & experts in a particular field
• KPO employees are expected to have better qualification and skills as compared to BPO counterparts
BPO to KPO : up in the value chain