OUTLINE

ASEAN Mutual Recognition Arrangement (MRA) on Tourism Professionals

MRA “Infrastructure”

ASEAN Tourism Labor Divisions

Roles of DOT, TESDA and TIBFI

Impacts and Challenges to Governments and Industry

ASEAN 2015 Regional Economic Integration

Areas of Cooperation Human resources development and capacity building;Recognition of professional qualifications;Closer consultation on macroeconomic and financial policies;Trade financing measures;Enhance infrastructure and communications connectivity;Development of electronic transactions through e-ASEANIntegrating industries across the region to promote regional sourcing; andEnhancing private sector involvement for the building of AEC.

MRAs

Mutual Recognition Arrangements are arrangements between two or more parties to mutually recognize or accept some or all aspects of one another’s conformity with assessment resultsThe ASEAN Mutual Recognition Arrangement (MRA) on Tourism

Professionals was signed by the ASEAN Member States on January 6, 2009 in Hanoi, Vietnam. Thailand signed on November 09, 2012.

MRA Objectives

To facilitate mobility of Tourism Professionals/ Workers;

To exchange information on best practices in competency-based education and training for Tourism Professionals; and

To provide opportunities for cooperation and capacity building across ASEAN member countries.

To facilitate mobility of Tourism Professionals/ Workers;

To exchange information on best practices in competency-based education and training for Tourism Professionals; and

To provide opportunities for cooperation and capacity building across ASEAN member countries.

MRA “infrastucture”

ASEAN MRA on Tourism Professionals Awareness Seminar

REGIONAL LEVEL

1. The ASEAN Tourism Professional Monitoring Committee (ATPMC)

2. The ASEAN Tourism Professional Registration System (ATPRS)

NATIONAL LEVEL

1. The National Tourism Professional Board (NTPB)

2. The Tourism Professional Certification Board (TPCB)

MRA on Tourism Professionals

Schematic outline of a mechanism to support an MRA

Legend:• ATPMC – ASEAN Tourism Professional Monitoring Committee • ATPRS – ASEAN Tourism Professional Registration System• NTPB – National Tourism Professional Board (National level)• TPCB – Tourism Professional Certification Board (National level)

Primary Labor Division

Secondary Labor Division

Hotel Services Front OfficeHousekeepingFood ProductionFood and Beverage Services

Travel Services Travel AgencyTour Operations

Six Labor Divisions

Hotel Services Hotel Services (23 job (23 job titles)titles)

Front OfficeFront Office

1.1. Front Office ManagerFront Office Manager

2.2. Front Office SupervisorFront Office Supervisor

3.3. ReceptionistReceptionist

4.4. Telephone OperatorTelephone Operator

5.5. Bell BoyBell Boy

Food ProductionFood Production1.1. Executive ChefExecutive Chef2.2. Demi ChefDemi Chef3.3. Commis ChefCommis Chef4.4. Chef de PartieChef de Partie5.5. Commis PastryCommis Pastry6.6. BakerBaker7.7. ButcherButcher

Housekeeping 1.Executive Housekeeper2.Laundry Manager3.Floor Supervisor4.Laundry Attendant5.Room Attendant6.Public Area Cleaner

F&B Services1.F&B Director2.F&B Outlet Manager3.Headwaiter4.Bartender5.Waiter

Travel Services Travel Services (9 job (9 job titles)titles)

Travel AgenciesTravel Agencies

1.1. General ManagerGeneral Manager2.2. Assistant General Assistant General ManagerManager1.1. Senior Travel ConsultantSenior Travel Consultant

2.2. Travel ConsultantTravel Consultant

Tour OperatorTour Operator

1.1. Product ManagerProduct Manager

2.2. Sales and Marketing Sales and Marketing

ManagerManager

1.1. Credit ManagerCredit Manager

2.2. Ticketing ManagerTicketing Manager

3.3. Tour ManagerTour Manager

Department of Tourism as NATIONAL TOURISM ORGANIZATION (NTO)

Develop, coordinate and implement work programmes/plans to enhance cooperation in tourism

Provide a mechanism to promote participation from the private or business sector and non-government organizations

Establish working groups to assist in the development and implementation of policies and work programmes

Represent the Philippines in the ASEAN Tourism Professional Monitoring Committee (ATPMC)

Technical Education and Skills Development Authority (TESDA) as TOURISM PROFESSIONAL CERTIFICATION BOARD (TPCB)

Tourism Professional Certification Board

Government board or agency authorized by the government of each ASEAN Member State primarily responsible for the assessment and certification of tourism professionals

Tourism Industry Board Foundation, Inc. (TIBFI) as NATIONAL TOURISM PROFESSIONAL BOARD (NTPB)

National Tourism Professional Board

Refers to the Board for Tourism Professionals composed of representatives from the public and private sectors including the academia and other relevant tourism stakeholders as identified by the ASEAN NTOs.

For Governments

MRAs ensure commitment and agreement to international trade, and encourage the sharing of good practice and information between partners. This can lead to: Reduced costs; Increased competitiveness; Increased market access; and Freer flow of trade.

For Tourism Industry

Facilitate mobility of tourism professionals based on the tourism competency qualification/certificate;

Enhance conformity of competency based training/ education;

Recognize skills of tourism professionals

Improve the quality of tourism human resources (graduates ready to work in the industry); and

Enhance the quality of tourism services

“Brain drain” of trained tourism professionals

Trained TPs may choose to work overseas due to better employment opportunities

Attrition/ loss of trained workers Affect the service quality in the

Philippines

Challenges

Need to protect national interests especially to ensure local employment is not affected

Readiness of member states in terms of establishment of MRA – TP system

Support of concerned government agencies on education & training, and domestic labor policies

Implementation Issues

Embedding ACCSTP/CATC in the Philippine Tourism Curriculum and K to 12 school system

Tourism & Hospitality curriculum for Kto12 is under Home Economics;

Training of teachers; Equipping students with

competencies for employability.

Implementation Issues

CONVERGENCEACTIVITIES

2013 ASEAN MRA Awareness Seminars DOT – initiated - 13 seminars Industry - initiated - 10 seminars

2014 ASEAN MRA Awareness Seminars DOT – initiated – 5 seminars Industry - initiated - 4 seminars

Attendees: 6,389 pax

CONVERGENCEACTIVITIES

National Master Trainers and Master Assessors Training on Housekeeping TESDA Women’s Ctr., NCR - 35 pax Waterfront Lahug, Cebu - 32 pax

Trainig of Tourism Workers under ADB-CIDA Project in 4 pilot areas

(Cebu, Bohol, Davao. Palawan) 26 Project Grantees – est. 4,130 workers

trained

23 Project Grantees (2nd Phase)- on going

CONVERGENCEACTIVITIES

Convergence Workshop (DOT, DOLE, DEPED, CHED, TESDA, TIBFI)

Date: October 23-24, 2014 and February 3, 2015Venue: Makati City and Bayleaf Hotel

Benchmarking Program (DOT, DOLE, DEPED, CHED, TESDA, TIBFI)

Date: December 8-10, 2014Venue: Singapore and Malaysia

Date: February 16-18, 2015Venue: Cambodia and Thailand

CONVERGENCEACTIVITIES

3rd Tourism Human Resource CongressDate: March 23, 2015Venue: Davao City (374 attendees)

Alignment of National Competency Standards with ACCSTP for NCII Levels

(Housekeeping, Food Production [Cookery], Front Office and Food & Beverage [Waitering])

CONVERGENCEACTIVITIES

National Master Trainers and Master Assessors Training on Food and Beverage (FB)

Date: May 11-16, 2015Venue: Diamond Hotel, Manila

National Master Trainers and Master Assessors Training on Front Office (FO)

Date: July 13-18, 2015Venue: Subic, Zambales

National Master Trainers and Master Assessors Training on Food Production (FP)

Date: October 5-10,2015Venue: TESDA Women’s Center, NCR

CONVERGENCEACTIVITIES

ASEAN MRA Awareness SeminarsDate : June 29, 2015Venue: Tagaytay, Calabarzon

Date : September 3, 2015Venue: Mindoro, Mimaropa

Date : September 11,2015Venue: San Fernando, La Union

CONVERGENCEACTIVITIES

Assessment and Certification of Tourism Workers in the 4 labor divisions (Housekeeping, Front Office, Food Production, Food and Beverage) aligned with the ASEAN Standards

Davao

Cebu / Bohol

Palawan

Development of Toolbox on Travel & Tour Services

Establishment of a Regional Secretariat

Development of the ASEAN Tourism Professional Registration System (ATPRS)

NEXT STEPS NEXT STEPS ASEAN LEVELASEAN LEVEL

Are you OUT?Are you

IN?

I’m IN!

ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education